Job Closed
This listing is no longer active.
For 85 years, we have pushed the boundaries of science with a clear purpose – to help our customers achieve theirs.
Sr. Field Service Engineer (REMOTE FIELD- Fort Lauderdale and Tampa, FL)
Location
United States
Posted
66 days ago
Salary
$70K - $96K / year
Seniority
Senior
Job Description
Sr. Field Service Engineer (REMOTE FIELD- Fort Lauderdale and Tampa, FL)
PerkinElmer
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services. Job Title Sr. Field Service Engineer (REMOTE FIELD- Fort Lauderdale and Tampa, FL) Location(s) US Remote - FL Job Description Job Responsibilities: - Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators. - Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades. - Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads. - Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory. - Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process. - Attend higher level certification through participation in company sponsored training & development offerings - Train and mentor fellow CSEs on best practices for service operations - Cross trained in multiple discipline product line support - Complete all administrative tasks, including but not limited to time reporting and assigned training. - Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time Critical Skills: - Outstanding interpersonal, written, and verbal skills, demonstrating the ability to communicate information clearly and accurately. - Technical critical thinking skills and attention to detail. - Outstanding customer service skills complemented by an ability to listen to and interpret client requests. - Aptitude for technical and practical matters. - MS Office skills: Outlook, PowerPoint, Word. - Excellent team player with a customer satisfaction focus. - Ability to follow and create written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely with potential hazards. Basic Qualification: - BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment OR - Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 7 years direct experience with repair of laboratory equipment OR - High School Diploma plus 10+ years direct experience with repair of laboratory equipment Preferred Qualifications: - Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software - Vendor issued certification on relevant laboratory equipment - Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code - Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base typically up to 50% of the time. (Car, laptop, and phone are company provided). - Valid driver’s license and safe motor vehicle operation. Working Environment: - Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory. - Job pace may be fast and job completion demands may be high. - Must be able to remain in a stationary position more than 25% of the time. - The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function. - Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds). - Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position. - Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer. - Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste. - Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals. - May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment. The annual compensation range for this full-time position is $70,000 - $96,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training. PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
Related Guides
Related Categories
Related Job Pages
More Field Engineer Jobs
• Developing and maintaining strong interpersonal relationships with customer representatives • Ensuring Customer Satisfaction and maintaining all equipment models specific to a modality • Total system level trouble-shooting on complex multi-symptom problems • Daily interface with doctors and technicians on equipment status issues • Responsible for Warranty and PMS contract cost control • Completes all administration tasks on time • Ensuring timely completion of FMIs and PMS inspections documentation for assigned accounts
• Provide expert installation, maintenance, and repair services for sophisticated Life Science Mass Spectrometry instruments • Deliver outstanding technical support while building strong relationships with customers across research institutions, pharmaceutical companies, and biotechnology firms • Resolve complex issues, conduct preventive maintenance, and train users to ensure optimal performance of mass spectrometry systems • Contribute to critical scientific research and innovation in the field of Life Sciences
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description As a Catastrophe Field Property Adjuster, you will play a crucial role in inspecting properties damaged by various perils, including wind, hail, water, lightning, fire, and more. Expect to travel up to 90% of the time to perform inspections anywhere in the United States including overnight travel. Your daily tasks will include driving to properties, conducting inspections, evaluating policies and endorsements for coverage, preparing estimates in the Xactimate program, and settling claims on site with customers. This role follows a 10-day on and 4-day off schedule, with 12-hour workdays throughout the year. In instances where travel is not possible or weather conditions do not permit on-site inspections, you will handle claims remotely through the ClaimsX Video Collaboration platform. Allstate Benefits: Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you'll enjoy a Total Rewards package that includes: - Competitive pay with needed support for continuous development and career advancement. - Flexibility in scheduling and a time off policy that helps support your work/life balance. - Initial and ongoing training to get you proficient in your new role - Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more. You'll wear a few hats that will require a level of experience: - The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always. - The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage. - The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. - The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. - The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. - The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim. Qualifications: - Valid driver's license and willingness to travel are required. - Must be willing to travel 90% of the time to perform inspections anywhere in the United States including overnight travel. - Must be able to work weekends and holidays based on the claims schedule - Ability to carry a 50-pound ladder and access up to a 6/12 pitch on a 1 or 2 story roof is required. - Per Allstate policy, employees must be 21 to rent a vehicle. - Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements is preferred. - Excellent communication and interpersonal skills to provide exceptional customer service is preferred. - Ability to travel to customers' homes and handle claims countrywide is required. - Strong organization skills and attention to detail with a focus on delivering high-quality work is preferred. - Previous experience as an outside adjuster is highly desired. - Proficiency in using Xactimate or other relevant software for estimating is preferred. - A minimum internet bandwidth of 50 MB down/50 MB up when working remotely. - This position is not available for California, Alaska, Hawaii, Washington or Puerto Rico residents. Notice of Licensing Requirements: - As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire. - If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed. Sign on Bonus: - You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License **Candidates who currently or have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus. ** #LI-AC3 Skills Active Listening, Communication, Critical Thinking, Customer Service, Time Management, Working Independently, Xactimate Compensation Compensation offered for this role is 56,000.00 - 92,000.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
• Receive, analyze, and record technical requests related to our DXR (Diagnostic X-ray) solutions • Perform remote diagnostics to resolve incidents efficiently • Create and track work orders, maintaining transparent and regular communication • Manage complaints and security-related escalations • Contribute to knowledge development by writing and updating the knowledge base • Participate in the management and execution of small projects
