• Autonomously own end-to-end research including planning, designing, and conducting qualitative and quantitative user research across the product lifecycle • Translate complex research findings into clear, actionable insights and recommendations • Partner with UX designers, product managers, and stakeholders to influence product direction and strategy • Advocate for user-centered design principles and research best practices across teams • Conduct usability testing, interviews, surveys, and field studies • Synthesize findings into clear, structured deliverables such as research reports, personas, journey maps, and frameworks • Advocate for accessibility, inclusivity, and equitable access to information in all research efforts

• Design and lead end-to-end studies using a mix of qualitative and quantitative methods, including 1:1 interviews, usability testing, card sorting, and diary studies. • Recruit and manage participants with support of testing platforms and programs, across diverse demographics, ensuring ethical standards and data privacy (GDPR/CCPA) are maintained. • Synthesize raw data via affinity mapping, thematic analysis, quant/qual triangulation into meaningful artifacts such as personas, journey maps, and service blueprints that align with client goals. • Moderate remote and in-person sessions with a high degree of empathy and think-aloud expertise, uncovering latent user needs that go beyond surface-level feedback. • Maintain a research repository to ensure insights are searchable and reusable across different phases of the client engagement. • Translate business goals into research objectives, business analysis, KPI opportunities, or opportunity sizing, helping clients understand what they need to learn rather than just what they want to build. • Create and facilitate workshops and stakeholder interviews, including scripts and guides, and findings to align internal and external teams on the research roadmap. • Deliver compelling presentations that use data storytelling and findings to influence executive-level stakeholders and justify design pivots. • Act as a subject matter expert during pitch meetings, explaining the value of research to prospective agency clients. • Collaborate with Design Leads to ensure that research findings are directly integrated into wireframes, prototypes, and final high-fidelity designs.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Ontra is seeking a Senior UX Designer reporting to our Director, UX. We’re looking for someone excited to champion user insights and drive value by: - Exploring user behavior and feedback. - Masterfully demoing and understanding product facets within the Ontra ecosystem. - Strategically prioritizing innovative features while staying ahead of industry trends. - Leading a team in delivering seamless, well-designed user experiences. If you are a highly empathetic Senior User Experience Designer who thrives on user-focused design, embraces emerging AI technologies to elevate user experiences, and collaborates seamlessly with multidisciplinary teams, we'd love to get to know you! Qualifications - 5+ years in user experience design. - Ability to understand and focus on the rationale and outcomes behind design work. - Experience in conducting user research, leading calls, and utilizing qualitative and quantitative data to guide UX decisions. - Proficiency in creating prototypes, with experience in tools such as Figma, Axure, or similar platforms being an advantage. - Ability to design with a component library and usability best practices in mind. - Emphasis on creating simple, intuitive, and easy-to-use experiences rather than focusing on flashy, creative UI. - Experience working in an agile environment, with flexibility and ability to collaborate across various teams. - Comfortable leveraging AI tools to enhance research, ideation, prototyping, and workflow efficiency. Requirements - Lead efforts to analyze user behavior and gather customer feedback to identify opportunities for enhancing customer value. - Demonstrate comprehensive knowledge of the product, its features, and value propositions, while understanding its relationship with the broader Ontra ecosystem. - Advocate for and contribute to setting and achieving OKRs, prioritize new features and improvements, and maintain awareness of competitor and industry trends to inform product decisions. - Empower and guide team members to deliver exceptional user experiences, ensuring alignment on customer problems to solve and celebrating team achievements. - Utilize the design system effectively to streamline UI, leverage AI for optimizing task efficiency, and engage in rapid prototyping for quick iteration and validation. - Build strong relationships with teams across Customer Success, Marketing, and Sales to ensure cohesive and consistent user experiences. Benefits - Remote-first by design, with regular in-person gatherings and hub spaces in NYC, Santa Barbara, and London. - Twice yearly team offsites for in-person collaboration. - Paid flexible time off policy. - Paid parental leave and benefits. - Employer-supported retirement contributions, varying by country. - Monthly phone and internet reimbursement. - Pick Your Perk stipend to spend on what matters most to you, from well-being and gym memberships to home office setup, student loans, pet care, and more. - Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program. - Various options for medical, dental, and vision insurance.

• Own strategic, end-to-end quantitative research initiatives from scoping business needs and designing surveys to synthesizing data and communicating actionable recommendations to influence product decisions. • Partner cross-functionally at a strategic level with product, design, engineering, data science, and marketing to develop a research roadmap, identify high-impact research opportunities, and align insights to business priorities. • Champion user-centered decision-making by embedding quantitative research into product strategy, advocating for user needs, and influencing leaders across functions. • Analyze and translate complex data sources (e.g., surveys, behavioral data, and market intelligence) to build cohesive, evidence-based perspectives on user experience and audience insights. • Elevate the quantitative research practice by mentoring peers, refining methods and tools, and scaling approaches that increase the visibility and impact of user insights across Firefox.