• Design and lead end-to-end studies using a mix of qualitative and quantitative methods, including 1:1 interviews, usability testing, card sorting, and diary studies. • Recruit and manage participants with support of testing platforms and programs, across diverse demographics, ensuring ethical standards and data privacy (GDPR/CCPA) are maintained. • Synthesize raw data via affinity mapping, thematic analysis, quant/qual triangulation into meaningful artifacts such as personas, journey maps, and service blueprints that align with client goals. • Moderate remote and in-person sessions with a high degree of empathy and think-aloud expertise, uncovering latent user needs that go beyond surface-level feedback. • Maintain a research repository to ensure insights are searchable and reusable across different phases of the client engagement. • Translate business goals into research objectives, business analysis, KPI opportunities, or opportunity sizing, helping clients understand what they need to learn rather than just what they want to build. • Create and facilitate workshops and stakeholder interviews, including scripts and guides, and findings to align internal and external teams on the research roadmap. • Deliver compelling presentations that use data storytelling and findings to influence executive-level stakeholders and justify design pivots. • Act as a subject matter expert during pitch meetings, explaining the value of research to prospective agency clients. • Collaborate with Design Leads to ensure that research findings are directly integrated into wireframes, prototypes, and final high-fidelity designs.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Ontra is seeking a Senior UX Designer reporting to our Director, UX. We’re looking for someone excited to champion user insights and drive value by: - Exploring user behavior and feedback. - Masterfully demoing and understanding product facets within the Ontra ecosystem. - Strategically prioritizing innovative features while staying ahead of industry trends. - Leading a team in delivering seamless, well-designed user experiences. If you are a highly empathetic Senior User Experience Designer who thrives on user-focused design, embraces emerging AI technologies to elevate user experiences, and collaborates seamlessly with multidisciplinary teams, we'd love to get to know you! Qualifications - 5+ years in user experience design. - Ability to understand and focus on the rationale and outcomes behind design work. - Experience in conducting user research, leading calls, and utilizing qualitative and quantitative data to guide UX decisions. - Proficiency in creating prototypes, with experience in tools such as Figma, Axure, or similar platforms being an advantage. - Ability to design with a component library and usability best practices in mind. - Emphasis on creating simple, intuitive, and easy-to-use experiences rather than focusing on flashy, creative UI. - Experience working in an agile environment, with flexibility and ability to collaborate across various teams. - Comfortable leveraging AI tools to enhance research, ideation, prototyping, and workflow efficiency. Requirements - Lead efforts to analyze user behavior and gather customer feedback to identify opportunities for enhancing customer value. - Demonstrate comprehensive knowledge of the product, its features, and value propositions, while understanding its relationship with the broader Ontra ecosystem. - Advocate for and contribute to setting and achieving OKRs, prioritize new features and improvements, and maintain awareness of competitor and industry trends to inform product decisions. - Empower and guide team members to deliver exceptional user experiences, ensuring alignment on customer problems to solve and celebrating team achievements. - Utilize the design system effectively to streamline UI, leverage AI for optimizing task efficiency, and engage in rapid prototyping for quick iteration and validation. - Build strong relationships with teams across Customer Success, Marketing, and Sales to ensure cohesive and consistent user experiences. Benefits - Remote-first by design, with regular in-person gatherings and hub spaces in NYC, Santa Barbara, and London. - Twice yearly team offsites for in-person collaboration. - Paid flexible time off policy. - Paid parental leave and benefits. - Employer-supported retirement contributions, varying by country. - Monthly phone and internet reimbursement. - Pick Your Perk stipend to spend on what matters most to you, from well-being and gym memberships to home office setup, student loans, pet care, and more. - Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program. - Various options for medical, dental, and vision insurance.

• Own strategic, end-to-end quantitative research initiatives from scoping business needs and designing surveys to synthesizing data and communicating actionable recommendations to influence product decisions. • Partner cross-functionally at a strategic level with product, design, engineering, data science, and marketing to develop a research roadmap, identify high-impact research opportunities, and align insights to business priorities. • Champion user-centered decision-making by embedding quantitative research into product strategy, advocating for user needs, and influencing leaders across functions. • Analyze and translate complex data sources (e.g., surveys, behavioral data, and market intelligence) to build cohesive, evidence-based perspectives on user experience and audience insights. • Elevate the quantitative research practice by mentoring peers, refining methods and tools, and scaling approaches that increase the visibility and impact of user insights across Firefox.

About NRG NRG is a leading global insights and strategy firm at the confluence of content, culture, and technology. We stay ahead of what’s next, providing fresh insights to spark new ideas. We’re a trusted partner to our clients, working behind the scenes to bring imagination, depth, and clarity to their biggest challenges—in entertainment, technology, lifestyle, sports, and gaming. Together, we create with confidence. We’re proud of our company’s values – these values guide us as we navigate sunny days, gray skies and everything in between: - Do what you love. With conviction. - Where discovery lives. And impact drives. - Celebrate difference. Cultivate belonging. - Big thinking. Collectively inspired. - Embrace the journey. Be human. The Opportunity We are seeking a strategic and experienced Senior Qualitative Research Manager to join our Devices & Services team. This role offers the opportunity to immerse yourself in an ongoing research program for one of the world’s most influential social media platforms, directly shaping how millions of users engage with and experience the product every day. You’ll lead qualitative research end to end—from designing studies and moderating sessions to synthesizing insights and delivering impactful reports. Through this work, you’ll help our client deeply understand user experiences and behaviors, providing actionable insights that guide how they optimize the platform’s design, features, and content to create more engaging, and user-centered experiences. Your Impact - Oversee qualitative UX studies from research design through reporting, including writing screeners, crafting discussion guides, managing logistics, moderating sessions and synthesizing results. - Lead in-person and remote research leveraging diverse qualitative methods such as interviews, diary studies, usability testing, focus groups, concept evaluations, journey mapping and more. - Moderate research sessions that foster open, engaging dialogue that uncovers authentic user perspectives to inform product and design decisions. - Distill complex research findings into strategic insights that guide our client in optimizing design, features, and content to deliver a seamless, user-centric experience. - Manage multiple concurrent projects with efficiency and precision, ensuring all deliverables meet the highest standards of quality. - Serve as a trusted thought partner to our client, offering strategic guidance and proactive solutions to evolving research needs. - Provide mentorship and direction to junior team members, offering feedback, guidance, and opportunities for growth. - Collaborate with senior team members and provide oversight to junior team members in coordinating logistics with internal and external operations teams (programming, fieldwork, facilities, data processing), and partnering with these teams to drive projects forward on stringent timelines. Who We're Looking For - Experience – We’d love for you to have 4+ years of hands-on experience designing and conducting a range of qualitative methodologies and studies. - Your degree(s) – Ideally looking for a B.A./B.S. degree in areas such as Psychology, Anthropology, Information Science, UX Design, Computer Science, or a related field. - Moderation Mastery – Skilled in leading engaging user sessions that uncover meaningful insights. - UX Research Expertise: Familiarity with understanding user behaviors and conducting UX research. - Qualitative Rigor: Able to write screeners, manage recruitment, and craft thoughtful discussion guides. - Communication and storytelling – Strong writing skills where you can craft a story around data insights and clearly communicate key points in a succinct manner. You have great verbal communication skills as well and are highly skilled at presenting to groups and sharing your point of view. - Data driven – Expert at working with data to identify trends and insights, including both structured (i.e. data and hard numbers) and unstructured (i.e. interviews and qualitative) data. Advanced data visualization skills using tools such as Excel, PowerPoint, Google Docs and Slides. - Passion – An enthusiasm for research, data driven approaches, and strategic thinking. You enjoy staying up to date on social media trends, user behaviors, and platform design. - Client-centric – Proven experience nurturing and building relationships with clients, understanding their goals and ensuring we deliver on those and confidently providing strategic guidance to them. - Leadership – You can mentor and inspire junior team members. - Self-starter – Internally-motivated who continuously strives to get things done well, regardless of challenges encountered. - Expert multitasker – Successfully manages time and multiple competing priorities to ensure deadlines are always met. Staying organized is a must for managing projects! - Hawk-eyed attention to detail – Errors don’t get past you and you are always focused on ensuring high levels of quality control and reporting. - Great Team Member – Team player who is able to work collaboratively and harmoniously within a team and across teams. You will roll up your sleeves to help get the job done and no task is beneath you. You welcome feedback because you have a zest for learning and growing. Position Type This is a full-time, exempt position. What We Offer We embrace the current era of work and what it means to be a best-in-class employer. We understand the flexibility that is required to recruit and retain incredible talent, whether it’s empowering you to do your best work from the comfort of your home or supporting you if you need to take a mental health day for self-care and rest. Below is a unique blend of benefits tailored to meeting the ever-changing professional landscape. - Flexible/Remote work with optional usage of our great offices in Culver City and New York - Unlimited PTO, volunteer days and a generous number of recharge days including a full office closure during the week of Christmas and New Year’s - Medical, Dental, and Vision Insurance Plans - 401K with company match - 12 weeks paid Parental Leave - Regular performance evaluations with opportunities for promotions and merit increases - Educational and training reimbursement plan and other training and professional development opportunities - Employee perks program (includes discounts on travel, hotels, cars, fitness, movie tickets and more) - Resources available for mental health, inclusive care and family building - NRGratitude – our company-wide employee recognition program - Regular team/company events and activities including annual summer and holiday parties - Pet friendly headquarters and pet insurance options Our Commitment Diversity, equity, and inclusion is at the center of all our practices to ensure that NRG is a place where people from all identities and backgrounds can thrive. NRG is committed to recruiting and retaining diverse talent by supporting their growth through learning programs, internal mobility, affinity group participation and leadership development. Our differences make us a stronger workforce and enhance our creativity and innovation. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity regardless of race, color, religion, sex, age, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Compensation In order to comply with equal pay and salary transparency laws in various locations, we believe the target range of base compensation in all locations within the United States for this role is $90,000-100,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.