• Own strategic, end-to-end quantitative research initiatives from scoping business needs and designing surveys to synthesizing data and communicating actionable recommendations to influence product decisions. • Partner cross-functionally at a strategic level with product, design, engineering, data science, and marketing to develop a research roadmap, identify high-impact research opportunities, and align insights to business priorities. • Champion user-centered decision-making by embedding quantitative research into product strategy, advocating for user needs, and influencing leaders across functions. • Analyze and translate complex data sources (e.g., surveys, behavioral data, and market intelligence) to build cohesive, evidence-based perspectives on user experience and audience insights. • Elevate the quantitative research practice by mentoring peers, refining methods and tools, and scaling approaches that increase the visibility and impact of user insights across Firefox.

About NRG NRG is a leading global insights and strategy firm at the confluence of content, culture, and technology. We stay ahead of what’s next, providing fresh insights to spark new ideas. We’re a trusted partner to our clients, working behind the scenes to bring imagination, depth, and clarity to their biggest challenges—in entertainment, technology, lifestyle, sports, and gaming. Together, we create with confidence. We’re proud of our company’s values – these values guide us as we navigate sunny days, gray skies and everything in between: - Do what you love. With conviction. - Where discovery lives. And impact drives. - Celebrate difference. Cultivate belonging. - Big thinking. Collectively inspired. - Embrace the journey. Be human. The Opportunity We are seeking a strategic and experienced Senior Qualitative Research Manager to join our Devices & Services team. This role offers the opportunity to immerse yourself in an ongoing research program for one of the world’s most influential social media platforms, directly shaping how millions of users engage with and experience the product every day. You’ll lead qualitative research end to end—from designing studies and moderating sessions to synthesizing insights and delivering impactful reports. Through this work, you’ll help our client deeply understand user experiences and behaviors, providing actionable insights that guide how they optimize the platform’s design, features, and content to create more engaging, and user-centered experiences. Your Impact - Oversee qualitative UX studies from research design through reporting, including writing screeners, crafting discussion guides, managing logistics, moderating sessions and synthesizing results. - Lead in-person and remote research leveraging diverse qualitative methods such as interviews, diary studies, usability testing, focus groups, concept evaluations, journey mapping and more. - Moderate research sessions that foster open, engaging dialogue that uncovers authentic user perspectives to inform product and design decisions. - Distill complex research findings into strategic insights that guide our client in optimizing design, features, and content to deliver a seamless, user-centric experience. - Manage multiple concurrent projects with efficiency and precision, ensuring all deliverables meet the highest standards of quality. - Serve as a trusted thought partner to our client, offering strategic guidance and proactive solutions to evolving research needs. - Provide mentorship and direction to junior team members, offering feedback, guidance, and opportunities for growth. - Collaborate with senior team members and provide oversight to junior team members in coordinating logistics with internal and external operations teams (programming, fieldwork, facilities, data processing), and partnering with these teams to drive projects forward on stringent timelines. Who We're Looking For - Experience – We’d love for you to have 4+ years of hands-on experience designing and conducting a range of qualitative methodologies and studies. - Your degree(s) – Ideally looking for a B.A./B.S. degree in areas such as Psychology, Anthropology, Information Science, UX Design, Computer Science, or a related field. - Moderation Mastery – Skilled in leading engaging user sessions that uncover meaningful insights. - UX Research Expertise: Familiarity with understanding user behaviors and conducting UX research. - Qualitative Rigor: Able to write screeners, manage recruitment, and craft thoughtful discussion guides. - Communication and storytelling – Strong writing skills where you can craft a story around data insights and clearly communicate key points in a succinct manner. You have great verbal communication skills as well and are highly skilled at presenting to groups and sharing your point of view. - Data driven – Expert at working with data to identify trends and insights, including both structured (i.e. data and hard numbers) and unstructured (i.e. interviews and qualitative) data. Advanced data visualization skills using tools such as Excel, PowerPoint, Google Docs and Slides. - Passion – An enthusiasm for research, data driven approaches, and strategic thinking. You enjoy staying up to date on social media trends, user behaviors, and platform design. - Client-centric – Proven experience nurturing and building relationships with clients, understanding their goals and ensuring we deliver on those and confidently providing strategic guidance to them. - Leadership – You can mentor and inspire junior team members. - Self-starter – Internally-motivated who continuously strives to get things done well, regardless of challenges encountered. - Expert multitasker – Successfully manages time and multiple competing priorities to ensure deadlines are always met. Staying organized is a must for managing projects! - Hawk-eyed attention to detail – Errors don’t get past you and you are always focused on ensuring high levels of quality control and reporting. - Great Team Member – Team player who is able to work collaboratively and harmoniously within a team and across teams. You will roll up your sleeves to help get the job done and no task is beneath you. You welcome feedback because you have a zest for learning and growing. Position Type This is a full-time, exempt position. What We Offer We embrace the current era of work and what it means to be a best-in-class employer. We understand the flexibility that is required to recruit and retain incredible talent, whether it’s empowering you to do your best work from the comfort of your home or supporting you if you need to take a mental health day for self-care and rest. Below is a unique blend of benefits tailored to meeting the ever-changing professional landscape. - Flexible/Remote work with optional usage of our great offices in Culver City and New York - Unlimited PTO, volunteer days and a generous number of recharge days including a full office closure during the week of Christmas and New Year’s - Medical, Dental, and Vision Insurance Plans - 401K with company match - 12 weeks paid Parental Leave - Regular performance evaluations with opportunities for promotions and merit increases - Educational and training reimbursement plan and other training and professional development opportunities - Employee perks program (includes discounts on travel, hotels, cars, fitness, movie tickets and more) - Resources available for mental health, inclusive care and family building - NRGratitude – our company-wide employee recognition program - Regular team/company events and activities including annual summer and holiday parties - Pet friendly headquarters and pet insurance options Our Commitment Diversity, equity, and inclusion is at the center of all our practices to ensure that NRG is a place where people from all identities and backgrounds can thrive. NRG is committed to recruiting and retaining diverse talent by supporting their growth through learning programs, internal mobility, affinity group participation and leadership development. Our differences make us a stronger workforce and enhance our creativity and innovation. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity regardless of race, color, religion, sex, age, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Compensation In order to comply with equal pay and salary transparency laws in various locations, we believe the target range of base compensation in all locations within the United States for this role is $90,000-100,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

Why Mozilla? Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people. The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms. About this team and role: The Firefox User Research team champions human-centered exploration of complex problems, using evidence, data, and insight to drive decision-making. We use quantitative and qualitative research to understand business needs and uncover user insights that inform product and design strategy. As a Staff Quantitative User Researcher, you’ll lead strategic and tactical quantitative studies, working with product managers, designers, engineers, data scientists, product marketers, and fellow researchers. You’ll apply quantitative methods to scientifically understand users’ experiences, needs, motivations, and behaviors at scale, translating those findings into clear, actionable insights that shape roadmaps and strategies. What you’ll do: - Own strategic, end-to-end quantitative research initiatives from scoping business needs and designing surveys to synthesizing data and communicating actionable recommendations to influence product decisions. - Partner cross-functionally at a strategic level with product, design, engineering, data science, and marketing to develop a research roadmap, identify high-impact research opportunities, and align insights to business priorities. - Champion user-centered decision-making by embedding quantitative research into product strategy, advocating for user needs, and influencing leaders across functions. - Analyze and translate complex data sources (e.g., surveys, behavioral data, and market intelligence) to build cohesive, evidence-based perspectives on user experience and audience insights. - Elevate the quantitative research practice by mentoring peers, refining methods and tools, and scaling approaches that increase the visibility and impact of user insights across Firefox. What you’ll bring: - 7+ years of experience in a user, product, or market research setting or similar, with a strong focus on quantitative research. - Extensive experience leading survey research across the product development lifecycle, using quantitative insights to measure and influence product and business decisions. - Deep expertise in empirical survey methods (e.g., planning, sampling, weighting, statistical analysis) and applications (e.g., product needs, audience understanding, tracking studies, concept testing, panel surveys, intercept surveys). - Highly proficient in a statistical programming language (R preferred) for analyzing survey data. - Significant experience using SQL to integrate behavioral data with survey responses to tell a cohesive user-focused story. - Demonstrated ability to craft compelling narratives using quantitative data and visualizations. - Demonstrated success operating in fast-paced, agile environments, adapting to shifting priorities while maintaining research impact. - Strong judgment in balancing research depth and speed, delivering insights that are both actionable and impactful for product and business decisions. - Collaborative and influential communicator, skilled at building partnerships with cross-functional teams and driving alignment through evidence-based insights. - Commitment to our values: - Welcoming differences - Being relationship-minded - Practicing responsible participation - Having grit What you’ll get: - Generous performance-based bonus plans to all eligible employees - we share in our success as one team - Rich medical, dental, and vision coverage - Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute) - Quarterly all-company wellness days where everyone takes a pause together - Country specific holidays plus a day off for your birthday - One-time home office stipend - Annual professional development budget - Quarterly well-being stipend - Considerable paid parental leave - Employee referral bonus program - Other benefits (life/AD&D, disability, EAP, etc. - varies by country) About Mozilla Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online. Commitment to diversity, equity, inclusion, and belonging Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions. We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation. We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose. Group: C #LI-REMOTE Req ID: R3054 Hiring Ranges: US Tier 1 Locations $149,000—$199,000 USD US Tier 2 Locations $137,000—$183,000 USD US Tier 3 Locations $127,000—$169,000 USD

To learn the Hiring Ranges for this position, please select your location from the Apply Now dropdown menu. To learn more about our Hiring Range System, please click this link. Why Mozilla? Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people. The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms. About this team and role: The Firefox User Research team champions human-centered exploration of complex problems, using evidence, data, and insight to drive decision-making. We use quantitative and qualitative research to understand business needs and uncover user insights that inform product and design strategy. As a Staff Quantitative User Researcher, you’ll lead strategic and tactical quantitative studies, working with product managers, designers, engineers, data scientists, product marketers, and fellow researchers. You’ll apply quantitative methods to scientifically understand users’ experiences, needs, motivations, and behaviors at scale, translating those findings into clear, actionable insights that shape roadmaps and strategies. What you’ll do: - Own strategic, end-to-end quantitative research initiatives from scoping business needs and designing surveys to synthesizing data and communicating actionable recommendations to influence product decisions. - Partner cross-functionally at a strategic level with product, design, engineering, data science, and marketing to develop a research roadmap, identify high-impact research opportunities, and align insights to business priorities. - Champion user-centered decision-making by embedding quantitative research into product strategy, advocating for user needs, and influencing leaders across functions. - Analyze and translate complex data sources (e.g., surveys, behavioral data, and market intelligence) to build cohesive, evidence-based perspectives on user experience and audience insights. - Elevate the quantitative research practice by mentoring peers, refining methods and tools, and scaling approaches that increase the visibility and impact of user insights across Firefox. What you’ll bring: - 7+ years of experience in a user, product, or market research setting or similar, with a strong focus on quantitative research. - Extensive experience leading survey research across the product development lifecycle, using quantitative insights to measure and influence product and business decisions. - Deep expertise in empirical survey methods (e.g., planning, sampling, weighting, statistical analysis) and applications (e.g., product needs, audience understanding, tracking studies, concept testing, panel surveys, intercept surveys). - Highly proficient in a statistical programming language (R preferred) for analyzing survey data. - Significant experience using SQL to integrate behavioral data with survey responses to tell a cohesive user-focused story. - Demonstrated ability to craft compelling narratives using quantitative data and visualizations. - Demonstrated success operating in fast-paced, agile environments, adapting to shifting priorities while maintaining research impact. - Strong judgment in balancing research depth and speed, delivering insights that are both actionable and impactful for product and business decisions. - Collaborative and influential communicator, skilled at building partnerships with cross-functional teams and driving alignment through evidence-based insights. - Commitment to our values: - Welcoming differences - Being relationship-minded - Practicing responsible participation - Having grit What you’ll get: - Generous performance-based bonus plans to all eligible employees - we share in our success as one team - Rich medical, dental, and vision coverage - Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute) - Quarterly all-company wellness days where everyone takes a pause together - Country specific holidays plus a day off for your birthday - One-time home office stipend - Annual professional development budget - Quarterly well-being stipend - Considerable paid parental leave - Employee referral bonus program - Other benefits (life/AD&D, disability, EAP, etc. - varies by country) About Mozilla Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online. Commitment to diversity, equity, inclusion, and belonging Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions. We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation. We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose. Group: C #LI-DNI Req ID: R3054