Role Description The Program Manager Sr – Digital Operations is accountable for the clinical, operational, and financial performance of Hoag’s digital care programs and platforms. This role ensures digital solutions translate into reliable, high-quality care delivery through close partnership with Clinical Leadership, Digital Product, IT, and Operations teams. - Direct accountability for achieving defined targets across staffing models, service levels, clinical throughput, patient experience, and P&L performance (including revenue, utilization/member targets, and cost efficiency). - Success is measured by consistently meeting or exceeding agreed-upon clinical and operational SLAs while delivering sustainable financial outcomes. - Leads the operationalization and safeguarding of AI-enabled digital tools within the EHR, ensuring safe, compliant, and effective use in clinical care. Qualifications - Experience in managing digital care programs and platforms. - Strong leadership skills with a focus on operational accountability. - Proven track record in achieving financial performance targets. - Knowledge of AI-enabled tools and their application in clinical settings. Requirements - Own day-to-day operational accountability for digital care platforms, ensuring performance meets defined targets (e.g., access/response times, time-to-care, visit completion, abandonment rates). - Act as primary operational owner for issue resolution and escalations, driving corrective action when SLAs are at risk. - Monitor utilization and access trends (e.g., demand vs. capacity, conversion to care, appropriate deflection), translating insights into measurable improvements. - Lead virtual Care Coordinators with accountability for staffing coverage, productivity, and quality outcomes aligned to clinical SLAs. - Define and enforce staffing models and workflows to meet throughput and experience targets (e.g., average handle time, escalation response, documentation completeness). - Partner with HR and clinical leaders on hiring, onboarding, and capability development to maintain operational readiness. - Own P&L performance for assigned programs, accountable for meeting revenue, utilization/member growth, cost, and margin targets. - Manage budgets and forecasts; proactively identify risks and opportunities impacting financial performance. - Evaluate operational ROI (e.g., cost avoidance, appropriate utilization, productivity gains) and partner with Finance to drive value realization. - Lead operational readiness, UAT coordination, and launch execution once product scope and design are defined. - Define care workflows, escalation pathways, documentation standards, and clinical SLAs required for safe, scalable deployment (e.g., response times for urgent vs. non-urgent cases). - Drive post-launch optimization based on real-world clinical, operational, and financial performance. - Lead operational readiness for AI-enabled workflows (including LLM-based experiences) within the EHR. - Define appropriate use, guardrails, and human-in-the-loop escalation (e.g., safety-sensitive intents routed to clinicians within defined timeframes). - Oversee clinical testing, evaluation, and monitoring to ensure patient safety, quality, and regulatory alignment. - Define dashboards tied to clinical outcomes, SLAs, and financial performance; translate results into actionable recommendations. - Maintain a continuous learning mindset, staying current on digital health, virtual care, and AI through ongoing self-directed education and applying relevant insights to improve outcomes. - Other related duties as assigned. Benefits - Comprehensive health care services. - Personalized care that is unsurpassed among Orange County’s health care providers. - Opportunities for professional development and growth. Company Description Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than 1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year. For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy. Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes. Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News & World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California. Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.

Role Description As Block has scaled, so has the complexity of our regulatory environment. The Settlements and Supervision Operating Model (SSOM) is Block's centralised governance and execution engine for managing our most critical regulatory commitments. SSOM exists to bring rigour, consistency, and accountability to how Block engages with regulators, auditors, consultants, and partners across a range of high-priority regulatory matters. SSOM is led by a lean, fully dedicated cross-functional core team drawn from Compliance, Legal, BizOps, Data Science, and Finance. We move fast, operate with precision, and are deeply committed to getting this right for Block, our customers, and our regulators. This is not a typical program management role. As a SSOM Program Manager, you'll be the driving force behind how Block uses intelligent tooling, automation, and AI to execute one of its most complex and consequential programs. You'll identify where AI and automation can eliminate manual effort, reduce risk, improve tracking accuracy, and accelerate remediation - and then you'll build it, champion it, and embed it into how the SSOM and its partners operate every day. You will: - Champion AI & Automation Adoption: Act as the primary evangelist for AI and automation tools within the SSOM Core Team and across the broader Matrix Team. - Identify & Build Automation Opportunities: Proactively map SSOM workflows end-to-end to identify high-impact automation opportunities. - Own the AI & Automation Roadmap: Partner with SSOM leadership and BizOps to define, prioritise, and deliver a rolling roadmap of AI-powered initiatives. - Drive Tool Optimisation: Oversee the adoption and continuous improvement of program management tooling. - Translate AI for a Regulatory Audience: Bridge the gap between technical capability and regulatory program reality. - Build Scalable Frameworks: Develop reusable playbooks, automation blueprints, and AI-assisted templates. - Measure What Matters: Define and track KPIs for AI and automation initiatives. - Cross-Functional Collaboration: Work closely with Data Science, Engineering, Compliance Analytics, and external consultants. - Stay Ahead of the Curve: Continuously evaluate emerging AI platforms, agentic tools, and automation technologies. - Roll Up Your Sleeves When It Counts: Step in as a hands-on generalist when the situation demands it. Qualifications - 8+ years of experience in program management, BizOps, regulatory operations, or a related field. - Genuinely excited about AI and automation. - Experience leading change management and enablement initiatives. - Analytically strong and comfortable with program tracking data. - High emotional intelligence and ability to influence without authority. - Experience in regulated industries - fintech, financial services, or similar. - Understanding of the stakes involved in regulatory execution. Requirements - Passionate about using AI to improve execution speed, accuracy, and reliability. - Ability to communicate the value of AI tools in plain language. - Judgement, discretion, and professionalism in a high-stakes environment. Benefits - Remote work options. - Medical insurance. - Flexible time off. - Retirement savings plans. - Modern family planning options.

This is a remote position. If it’s time to put your goals and lifestyle first, we help you build a rewarding career with purpose and flexibility. This is a remote, flexible role within a structured leadership and personal development framework. This is an independent, performance-based role designed for experienced professionals seeking a more intentional next chapter. This role is designed for professionals who have built meaningful careers and are now looking to apply their experience in a more flexible and purpose-driven way. You’ll be working within a structured environment that combines leadership development, personal growth, and practical business frameworks — allowing you to create results while continuing to grow. The work is primarily communication-based, centered around generating interest, having structured conversations, and connecting individuals with leadership and personal development programs. This role is well suited for individuals with experience in leadership, consulting, business development, marketing, or client-facing roles who are looking for remote work, a flexible schedule, and the ability to work from home. Requirements - 10+ years of professional experience in leadership, consulting, business development, marketing, communications, or related fields - Strong communication skills and ability to build trust through conversation - Self-directed, organized, and comfortable working independently - Interest in personal development, leadership growth, and continuous learning - Comfortable with a performance-based structure (not a salaried or entry-level position) - Ability to follow structured systems and apply consistent effort over time - Professional mindset with a focus on long-term results Benefits - Remote work with the flexibility to work from home - Flexible schedule — part-time or full-time options available - Performance-based income structure with no cap on results - Access to structured training, step-by-step systems, and ongoing professional development - Work alongside a global team of experienced professionals - Opportunity to apply your existing skills in a more purpose-driven and flexible way - Access to established leadership and personal development programs with a 20+ year track record and a presence in more than 120 countries Next Step Apply now to receive more details. If it feels like a good match, we’ll schedule a brief introductory call to explore the next step.

• Lead and manage program operations at the system level, ensuring alignment with organizational strategies, policies, accreditation requirements, and service line priorities. • Develop, implement, and continuously improve standardized workflows, processes, and documentation to support operational efficiency and consistency across all markets or departments. • Serve as a subject‑matter expert and central resource for core program systems, tools, and data platforms; provide training, guidance, and technical support to program staff and stakeholders. • Coordinate cyclical or annual processes (e.g., onboarding, credentialing, compliance reviews, program renewals) to ensure timely and accurate completion of required activities. • Monitor program performance through dashboards, analytics, and reporting; track key metrics, identify risks, and support corrective action or escalation as needed. • Maintain compliance with accreditation, regulatory, and internal governance requirements by managing documentation, ensuring data accuracy, and preparing reports for leadership and governing bodies. • Facilitate cross-functional communication and collaboration to promote standardization, knowledge sharing, and effective execution of system-wide initiatives. • Support program expansion, new program development, and enterprise-level projects by coordinating timelines, resources, communication, and progress tracking. • Identify opportunities to improve efficiency, eliminate variation, and streamline operations; lead or support continuous improvement initiatives across service lines. • Contribute to operational and financial planning activities, which may include monitoring budgets, tracking resource utilization, and supporting business case development.