• Handle telephone collections on past due accounts receivables • Implement and monitor payment plans • Responsible for call handling and chargebacks • Responsible for quality assurance monitoring • Assist with special requests for both internal and external customers. • Contact customers as needed in an effort to resolve account issues. • Document activity and maintain follow up on all accounts • Respond to customer AR calls with regards to account inquiries. • Provide documentation to customers requesting invoices, statements, etc.

• Monitor and review account status reports to identify and resolve delinquent accounts • Provide quality customer service and collections in a high-volume, fast-paced, multi-channel contact center using automated call distribution and workload distribution software while accurately processing and recording customer contacts via the designated tracking software • Reviews aging and other reports to identify delinquent accounts, initiating collection process on overdue accounts by contacting customers via mail and/or telephone in order to obtain payment • Identify potential customer account issues through review of daily, weekly, and monthly generated reports and queries • Research and resolve potential billing errors, disputes, cash application, and other issues through regular customer account audits to ensure billing accuracy and maintain a high level of customer satisfaction • Coordinates with others, including field personnel, to develop, implement, and monitor collection strategy • Assisting in training community associates as pertains to collections procedures and functionality available in multiple proprietary systems • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers’ experience • Additional duties, as assigned

• Independently manage a portfolio of high-priority and complex claims requiring advanced solutions and strategies. • Analyze denials, overpayments and underpayments to determine root cause; execute appropriate action plans including appeals, escalations and payer outreach. • Submit technical, clinical and medical necessity appeals at all levels (including external reviews) with supporting documentation. • Research payer contract language, LCD/NCD guidelines and policy updates; apply findings to claims resolution and communicate relevant changes to peers and leadership. • Identify payer trends (example, systemic rejections, denials, overpayments or underpayments) and escalate issues with supporting data to payer contacts and leadership. • Resolve escalated issues involving prepay audits, refund requests, rebills, recoupments and coordination of benefits discrepancies. • Manage HCFA returns and claim corrections, ensuring clean resubmission per billing guidelines. • Communicate effectively with leadership and cross-functional teams to resolve multifaceted claim barriers. • Ensure account documentation is accurate, detailed, and audit ready across all internal system. • Consistently meet or exceed departmental metrics related to productivity, quality, aging resolution, and cash recovery.

Title: Bilingual (French) Collections Analyst Location: Cincinnati, OH, US, 45232 Department: Professional Roles Primary Location: Cincinnati Location: Cincinnati, OH, US, 45232 Remote or On-Site: Remote Req ID #: 6180 Pay Ranges: $44,000-$55,000. Job Description: Pay Ranges: $44,000-$55,000. ABOUT THE ORGANIZATION Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers. Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter Bilingual (French) Collections Analyst Functions: - Collection of assigned receivables - Participation in continuous improvement programs and other activities as assigned - Execution of strategic financial and operational objectives as established - Achievement of assigned Key Performance Indicators and Service Level Agreements - Assist in managerial reporting, account reconciliations, project participation and implementation - Assist in the month-end close reporting process - Proactive participation in identifying best practices and developing policies and procedures - Accountable for compliance with J-Sox processes - Research and resolve extraordinary problems associated with collection, lost payments, customer account and contract reconciliation, and tracing documents by initiating and facilitating appropriate action to support customer satisfaction and to ensure current accounts Requirements: - Experience with accounting, finance preferred - Prior commercial credit and collections experience preferred - Demonstrated proficiency in MS Office productivity tools, including Excel and Word - Ability to identify root causes of issues, recommend and implement appropriate solutions - Ability to perform work with exceptional attention to detail - Education: Minimum 2-year degree in Accounting, Finance, or related field required; 4-year degree in Business, Accounting preferred - French (advanced) BENEFITS We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary. EQUAL EMPLOYMENT OPPORTUNITY It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law. Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means. Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired. Note: The base pay range listed is a good-faith estimate of what Sun Chemical may offer to new hires for this position. Actual compensation may vary based on a variety of factors, including the candidate’s knowledge, skills, and abilities (KSAs), relevant experience, education, certifications, and alignment with the minimum job qualifications. Additional considerations may include prevailing wages in the work location and internal equity within Sun Chemical.