Join a Team That’s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results! As an Experienced Bilingual (French/English) Collections Agent, you will be responsible for managing delinquent accounts through high-volume outreach and responsive inbound support. In this role, you will be the first point of contact for our customers, addressing their inquiries and resolving issues in both languages. Compensation: $23.00 per hour What You'll Do: - Initiate outbound contact with unresponsive borrowers using predictive dialer, manual dialing, email, and SMS - Negotiate payment arrangements and identify suitable payment-relief solutions. - Handle inbound inquiries related to account status, payments, and repayment options - Maintain accurate account documentation and follow compliance guidelines - Meet productivity and performance targets in a high-volume environment - Provide professional, respectful customer service while resolving sensitive financial situations This job posting is for an existing vacancy. Why Join Us? - Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement. - Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success. - Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do. - Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. - Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections. - State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. - Rewarding Work: Help businesses grow while making a real difference in people’s lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website – https://www.billgosling.com/careers By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know. Bill Gosling Outsourcing – Where your career thrives! AI Use Notice: Bill Gosling Outsourcing utilizes Artificial Intelligence (AI) technologies as part of our hiring and candidate evaluation process. These tools assist our team in reviewing applications and identifying qualifications relevant to the role.

• Oversees the day to day activities of the Collection Specialists (hiring, performance management, metrics, scorecards, conf. calls, aged stmt. reviews, etc.) • Coaches and counsels employees on performance • Ensure proper coverage, adherence to published protocols, and appropriate follow-up actions are executed • Provide day-to-day work direction and primary input on hiring, firing and performance • Ensure work coverage for the group, including scheduling, attendance management, and payroll • Works on complex collection/customer issue escalations • Reviews and approves default packages • Reviews and approves credit memos • Performs other duties as assigned

About Enara Enara is a world renowned obesity and medical weight loss start-up, based in Silicon Valley, pioneering the use of data, digital, and clinical treatments to provide personalized plans with measurable results. Enara was founded by people from Stanford, UCSF, Kaiser, ClassPass & Evernote. Our mission is to develop the first ever platform to scale obesity treatment. Our platform allows for the latest breakthroughs in nutrition, exercise, and obesity science to be optimized and delivered in a series of personalized and programmable experiences. Our solutions are disseminated through unified products and services we deploy for the healthcare ecosystem; with a current focus on small to medium sized medical groups and clinics. Our platform has served over 2000 members and delivers world leading 16%+ weight loss sustained over 3 years. We deliver life changing care to members and we are redesigning the clinic-patient . We are backed by Offline.VC, Charge.VC, VSC, Continuum Ventures, as well as many prominent angels in Silicon Valley. Team Values 1. Empathy (First) - Every patient’s journey is unique, and we approach each with compassion and understanding, always treating patients with dignity. 2. Empowerment (Through Partnership) - Patients are partners in their health journey. We strive to educate, motivate, and support them at every step. 3. Respect for Diversity - We embrace and honor the unique backgrounds, cultures, and identities of every individual, fostering an environment of inclusion and understanding. 4. Innovation (for Change) - We’re committed to challenging the status quo in healthcare, advancing technology and protocols to create sustainable health outcomes. 5. Service - Heart of Service - With humility and purpose, we dedicate ourselves to serving others, putting compassion and commitment at the heart of everything we do. Position Overview The Billing and Collections Specialist has the important role of managing the full lifecycle of patient accounts for Enara Health's obesity and weight loss program. You will be responsible for ensuring insurance verification, accurate billing, proactive denial management, and payment posting. The ideal candidate will demonstrate excellent communication skills, a deep understanding of healthcare billing practices, and a patient-centered approach. Key Responsibilities: Claims & Billing Management - Manage billing within the practice management system, focusing on working draft invoices and resolving rejections. - Perform final reviews for duplicate claims and manage the accurate export of billing data. - Handle Remote Patient Monitoring (RPM) submissions to ensure timely reimbursement. - Review billing data for completeness and accuracy and ensure all provider notes are signed. Eligibility & Membership Management - Call insurance companies to verify eligibility and benefits for new leads, utilizing portals such as OneSource and Availity. - Activate new accounts in the patient account management system for membership switches. - Review and collect patient balances in the practice management system. - Identify cases requiring authorization, compile medical records, and submit requests via portal or fax. Collections & Payment Posting - Process payments and refunds and inform patients of overdue balances. - Focus on account escalations, working large balances, and clearing payer blockers to ensure consistent cash flow. - Review and complete auto-posted payments in the practice management system, ensuring SFTP remit files and EOBs are properly reconciled daily. Qualifications: Education: - High school diploma or GED required; Associate or Bachelor’s degree in Healthcare Administration, Finance, or a related field preferred. Experience: - Proven experience in Revenue Cycle Management (RCM), patient collections, or medical billing/coding, preferably supporting a specialized healthcare program. Skills: - Skilled in using an Electronic Medical Record (EMR), practice management system, payer portals, and a comprehensive understanding of insurance verification and eligibility. - Strong ability to perform root-cause analysis on denials and resolve complex billing discrepancies. Attributes: - Excellent professional communication skills for frequent interaction with insurance companies, patients, and internal provider teams. - High level of professionalism, patience, and empathy when working with patients on sensitive financial issues. - Ability to support occasional weekend coding tasks or approved overtime to meet critical submission deadlines. $19 - $21 an hour - Must be available Monday-Friday during the hours of 8am-5pm PST - Compensation depending on experience.

Overview After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. Work Location: This is a remote/work from home position. Compensation: $16-$18 per hour based on experience Build Your Future! Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI? - Work from home - Paid training - Team-oriented work environment - Growth opportunity - Generous bonus opportunity - Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities At our contact centers, Collection Representatives are responsible for outbound calling as well as accepting incoming calls regarding past due accounts and securing payments on accounts that are past due. Qualifications - High School diploma or equivalent - Previous experience in monitoring rent collections and managing delinquencies - 2 years of previous experience in property management - FDCPA knowledge - Professional phone etiquette and solid negotiating skills - Positive attitude and strong customer service aptitude - Ability to problem solve and multitask - Willingness to maintain confidentiality - Ability to exchange accurate information effectively over the phone For Remote Positions: The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Speed Test Results: 25 mbps download, 20 mbps upload This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.