Orthofix

• Independently manage a portfolio of high-priority and complex claims requiring advanced solutions and strategies. • Analyze denials, overpayments and underpayments to determine root cause; execute appropriate action plans including appeals, escalations and payer outreach. • Submit technical, clinical and medical necessity appeals at all levels (including external reviews) with supporting documentation. • Research payer contract language, LCD/NCD guidelines and policy updates; apply findings to claims resolution and communicate relevant changes to peers and leadership. • Identify payer trends (example, systemic rejections, denials, overpayments or underpayments) and escalate issues with supporting data to payer contacts and leadership. • Resolve escalated issues involving prepay audits, refund requests, rebills, recoupments and coordination of benefits discrepancies. • Manage HCFA returns and claim corrections, ensuring clean resubmission per billing guidelines. • Communicate effectively with leadership and cross-functional teams to resolve multifaceted claim barriers. • Ensure account documentation is accurate, detailed, and audit ready across all internal system. • Consistently meet or exceed departmental metrics related to productivity, quality, aging resolution, and cash recovery.

• Promote and distribute Orthofix products and services to achieve sales results at or above established quotas for total and individual product segments • Provide direct, personal and timely service, via a consultative approach, to physicians, patients, managed care or other payers, representing Orthofix in a professional and straight forward manner • Some shift in emphasis from calling on doctors to calling on payers is dictated by changes in the health care environment • Provide education and support at the local and national hospital accounts to effectively support and implement policy and strategy • Also attend local, state and national meetings and conventions as needed • Develop new target accounts (physicians and third party payers), and maintain existing ones with regard to current Bone Growth Therapy Division Products, as well as future Division products, in accordance with company objectives • Train medical personnel and patients in the proper use and care of Orthofix products • Continually develop technical and sales skills • Prepare reports and execute programs and policies at the direction of the Regional VP of Sales and National VP of Sales • Provide service and problem solving to customers (clinicians and patients) in a timely fashion • Provide paperwork required to complete and execute sales orders, e.g., prescriptions from patient files, letters of medical necessity from surgeons, etc.

• Develops annual sales and marketing strategic business plans to drive revenue and increase market share • Direct the development of sales plans, strategies, objectives, policies and procedures that conform to broad corporate sales and marketing objectives • Provides expertise to our company by building, developing sales teams capable of carrying out our strategies and tactics • Development and implementation of strategic Biologics and biologics sales initiatives • Develops professional and sales relationships with internal and external stakeholders including agents, principals, distributors, surgeons, field sales associates and key customers • Monitor and distribute monthly reports, scorecards and specialized reports on contracts, programs and focus areas. • Track sales performance against objectives and inform management of results • Work directly with other key sales personnel to launch new contracts and on any "save" opportunities to contracts under threat or loss • Recognizes business developments, market trends and industry trends which might impact sales goals and develops/implements mitigation plans as required • Educate and communicate activity and success. • Manage client relationship • Identifies sales structure and staffing levels to allow Company to meet revenue objectives most effectively • Develop and implement sales tools and programs • Sets the mission and vision of the Sales Operations and Customer Service & Consignment organizations to foster business-oriented culture and mindset • Ensure customer facing activities and capabilities are prioritized to meet customer needs and deliver dependable and consistent order fulfilment to support revenue growth • Provide accurate revenue forecasting by business unit and Region to the CFO/CEO • Coordinating with the marketing department on product/service launches, as well as marketing campaigns, to be sure they are set up for success • Participates in the development of the Company's plans and programs as a strategic partner, particularly and specifically from the perspective of the impact on sales

Role Description At Orthofix, we collaborate closely with world-class surgeons and other partners to improve people’s quality of life. We seek team members who build relationships, share knowledge, challenge the status quo, and deliver results to help us achieve our vision to be the unrivaled partner in Med Tech. Job Duties: - Review medical scientific literature, analyze clinical risk and provide benefit/risk assessments. - Write, review, and edit Clinical Evaluation Reports (CERs) to comply with international regulations. - Write and update coherent and convincing CERs and Post-Market Clinical Follow-up (PMCF) Reports by organizing and evaluating large amounts of scientific/clinical/medical data. - Prepare and update Summary of Safety and Clinical Performance (SSCPs) according to the SOP, based on the CER and other sources, including the part for lay persons. - Write and update Clinical Evaluation Plans (CEPs) and PMCF plans. - Work collaboratively with cross-functional partners. - Prepare answers to Notified Body or Regulatory Agency requests. - Assist with other clinical, marketing, and regulatory projects as assigned (including preparation of Instructions for Use (IFU) and Periodic Safety Update Reports (PSUR)). - Acquire, interpret, analyze, and draw conclusions from clinical data from clinical trials, literature, and experiences for a wide variety of medical devices. - Communicate scientific content in a clear and concise manner. - Mentor and train new incoming team members about procedures and best practices. - Perform other duties as assigned. Telecommuting permitted from anywhere in the U.S. Qualifications - PhD degree in Biomedical Engineering or related field. - 1 year of experience writing and developing clinical documentation. - Experience planning and developing clinical evaluation reports (CERs), clinical evaluation plans (CEPs), and summary of safety and clinical performance reports (SSCPs). - Experience working on clinical documents for global product registrations and continued market access. - Experience conducting systematic literature searches in PubMed, EMBASE, or other relevant platforms. - Experience using citation management software. Requirements - PhD degree in Biomedical Engineering or related field. - 1 year of relevant experience. Job Location Lewisville, TX (Telecommuting permitted from anywhere in the U.S.) Disclaimer The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee’s at-will employment status. Equal Employment Opportunity We are committed to providing equal employment opportunities to all employees and applicants without regard to protected status in accordance with all applicable federal, state, and local laws.

• Review, revise and manage documentation • Manage wholesale orders, open orders, and AOBS with corrective actions • Track patient information and interactions with physician spreadsheet • Contact patients for fitting appointments and any related TM/ATM assistance requested • Provide RVP quarterly review on territory, pain points, and any critical issues

• Maximize sales results by leading, coordinating, and overseeing their sales team. • Establish and convey a strategic vision for the territory. • Develop and communicate a strategic territory business plan. • Evaluate the customer facing operating systems and field training. • Hold team members accountable to achieve goals while working within compliance and company guidelines.

• Provide direct, personal, and timely service representing Orthofix in a professional and straightforward manner. • Assist with Patient Fittings. • Assist with educational meetings with patients and staff regarding the benefits of the Orthofix stimulation products. • Discuss the explanation of benefits and patient responsibilities. • Facilitate paperwork collections for order submissions. • Field patient phone calls. • Collect and submit HIPPA-covered information related to orders. • Regular attendance is required.

Role Description The position requires a complete understanding of the Patient Care position. Must have an understanding of supporting departments to ensure timely reimbursements and to achieve department goals and corporate objectives, while meeting all established requirements for Medicare, FDA, and other government regulations. - Timely completion of all corporate-wide and departmental training. - Understand and promote Compliance adherence. - Demonstrate effective interactions with peers and management; maintain effective communication lines/methods; engage management to help in solving problems as needed. - Coordinate and implement the procedures necessary to process orders, provide technical expertise to all internal and external customers and serve as the primary liaison with doctors, hospitals, patients, and Orthofix management. - Perform a wide variety of complex duties, requiring initiative and a significant amount of judgment in solving problems and decision making which affects departmental metrics. - Responsible for resolving escalated phone calls. - Able to assist patients with all financial assistance while in accordance with all financial policies and procedures. - Speak with patients, answer technical questions, and troubleshoot product issues according to established procedures with high accuracy. - Provide a wide review of quality and provide results to management. This may include call, account, and process reviews. - Determine manpower needs to operate the department efficiently and cost-effectively. - Create and continually update job aids/work instructions. - Develop and train on all departmental policies and procedures, work instructions, and job aids. - Provide leadership direction to direct reports by offering constructive feedback to help develop staff into a high-performing, goal-achieving team, and individuals. - Support and develop employee growth. - Prepares and submits periodic operating reports to immediate supervisor on the status of key metrics and quality. - Reinforce department standards through positive and solution-oriented communication. - Promote and exude a positive work environment. - Regular attendance is required. Qualifications - Must be able to work in a team environment and abide by all Orthofix policies and procedures. - Excellent knowledge of the third-party payer process. - Exceptional analytical skills and decision-making abilities. - Exceptional communication skills are required with an emphasis on difficult telephone communications and non-routine questions. - Excellent organizational skills. - Detail oriented with an emphasis on quality. - Excellent time management and task management skills are essential. - Exceptional product knowledge required. - Excellent written and verbal communication. - Leadership and interpersonal skills. - Knowledge of anatomy and medical terminology. - Must project a professional image. - Able to balance multiple tasks. - Good utilization of computer skills; Microsoft Office. Able to run various programs with ease. Requirements - 3-5 years minimum medical device experience. - Previous lead or supervisor experience. - Bilingual is a plus. Supervisory Responsibilities - 10-15 non-exempt employees report to this position. - No budget responsibilities. Physical Demands and Work Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Regularly required to sit for extended periods of time; frequently required to stand, walk, and use business equipment daily such as P.C., copier, fax, telephone, etc.; occasionally required to reach overhead, bend, and lift objects of up to 20 lbs. - Eyesight and hearing must be correctable to standard level. - Able to deal effectively with specific elements of the position, such as frequently changing deadlines, periodic heavy workloads, and dynamic business growth. Disclaimer The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee’s at-will employment status.

• Promote and distribute Orthofix products and services to achieve sales results at or above established quotas for total and individual product segments • Provide direct, personal and timely service, via a consultative approach, to physicians, patients, managed care or other payers, representing Orthofix in a professional and straight forward manner • Some shift in emphasis from calling on doctors to calling on payers is dictated by changes in the health care environment • Provide education and support at the local and national hospital accounts to effectively support and implement policy and strategy • Also attend local, state and national meetings and conventions as needed • Develop new target accounts (physicians and third party payers), and maintain existing ones with regard to current Bone Growth Therapy Division Products, as well as future Division products, in accordance with company objectives • Train medical personnel and patients in the proper use and care of Orthofix products • Continually develop technical and sales skills • Has demonstrated proficiency in technical knowledge of Orthofix products, clinical and sales tools • Prepare reports and execute programs and policies at the direction of the Regional VP of Sales and National VP of Sales • Provide service and problem solving to customers (clinicians and patients) in a timely fashion • Provide paperwork required to complete and execute sales orders, e.g., prescriptions from patient files, letters of medical necessity from surgeons, etc.

• Proactively support members of various business units in all matters pertaining to contractual commitments • Draft a broad range of standard and non-standard company contracts • Anticipate and notify business teams of any contract issues or problems and coordinate a resolution • Ensure that all contract terms comply with approved business practices, risk management requirements, regulatory compliance, and applicable laws • Electronically collect, organize, and maintain documents which pertain to pending and ongoing contract matters • Serve as a primary resource for knowledge and guidance around specific contract domains • Build and maintain positive, strategic, and collaborative working relationships with the business units and departments • Support and develop junior members of the team through direct feedback and education