Orthofix

• Review, revise and manage documentation • Manage wholesale orders, open orders, and AOBS with corrective actions • Track patient information and interactions with physician spreadsheet • Contact patients for fitting appointments and any related TM/ATM assistance requested • Provide RVP quarterly review on territory, pain points, and any critical issues

• Maximize sales results by leading, coordinating, and overseeing their sales team. • Establish and convey a strategic vision for the territory. • Develop and communicate a strategic territory business plan. • Evaluate the customer facing operating systems and field training. • Hold team members accountable to achieve goals while working within compliance and company guidelines.

• Assist direct Orthofix Territory Managers and Distributors with patient education and device in-services • Provide direct, personal, and timely service representing Orthofix in a professional and straightforward manner • Assist with Patient Fittings • Assist with educational meetings with patients and staff regarding the benefits of the Orthofix stimulation products • Discuss the explanation of benefits and patient responsibilities • Facilitate paperwork collections for order submissions • Field patient phone calls • Collect and submit HIPPA-covered information related to orders

Role Description The position requires a complete understanding of the Patient Care position. Must have an understanding of supporting departments to ensure timely reimbursements and to achieve department goals and corporate objectives, while meeting all established requirements for Medicare, FDA, and other government regulations. - Timely completion of all corporate-wide and departmental training. - Understand and promote Compliance adherence. - Demonstrate effective interactions with peers and management; maintain effective communication lines/methods; engage management to help in solving problems as needed. - Coordinate and implement the procedures necessary to process orders, provide technical expertise to all internal and external customers and serve as the primary liaison with doctors, hospitals, patients, and Orthofix management. - Perform a wide variety of complex duties, requiring initiative and a significant amount of judgment in solving problems and decision making which affects departmental metrics. - Responsible for resolving escalated phone calls. - Able to assist patients with all financial assistance while in accordance with all financial policies and procedures. - Speak with patients, answer technical questions, and troubleshoot product issues according to established procedures with high accuracy. - Provide a wide review of quality and provide results to management. This may include call, account, and process reviews. - Determine manpower needs to operate the department efficiently and cost-effectively. - Create and continually update job aids/work instructions. - Develop and train on all departmental policies and procedures, work instructions, and job aids. - Provide leadership direction to direct reports by offering constructive feedback to help develop staff into a high-performing, goal-achieving team, and individuals. - Support and develop employee growth. - Prepares and submits periodic operating reports to immediate supervisor on the status of key metrics and quality. - Reinforce department standards through positive and solution-oriented communication. - Promote and exude a positive work environment. - Regular attendance is required. Qualifications - Must be able to work in a team environment and abide by all Orthofix policies and procedures. - Excellent knowledge of the third-party payer process. - Exceptional analytical skills and decision-making abilities. - Exceptional communication skills are required with an emphasis on difficult telephone communications and non-routine questions. - Excellent organizational skills. - Detail oriented with an emphasis on quality. - Excellent time management and task management skills are essential. - Exceptional product knowledge required. - Excellent written and verbal communication. - Leadership and interpersonal skills. - Knowledge of anatomy and medical terminology. - Must project a professional image. - Able to balance multiple tasks. - Good utilization of computer skills; Microsoft Office. Able to run various programs with ease. Requirements - 3-5 years minimum medical device experience. - Previous lead or supervisor experience. - Bilingual is a plus. Supervisory Responsibilities - 10-15 non-exempt employees report to this position. - No budget responsibilities. Physical Demands and Work Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Regularly required to sit for extended periods of time; frequently required to stand, walk, and use business equipment daily such as P.C., copier, fax, telephone, etc.; occasionally required to reach overhead, bend, and lift objects of up to 20 lbs. - Eyesight and hearing must be correctable to standard level. - Able to deal effectively with specific elements of the position, such as frequently changing deadlines, periodic heavy workloads, and dynamic business growth. Disclaimer The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee’s at-will employment status.

• Promote and distribute Orthofix products and services to achieve sales results at or above established quotas for total and individual product segments • Provide direct, personal and timely service, via a consultative approach, to physicians, patients, managed care or other payers, representing Orthofix in a professional and straight forward manner • Some shift in emphasis from calling on doctors to calling on payers is dictated by changes in the health care environment • Provide education and support at the local and national hospital accounts to effectively support and implement policy and strategy • Also attend local, state and national meetings and conventions as needed • Develop new target accounts (physicians and third party payers), and maintain existing ones with regard to current Bone Growth Therapy Division Products, as well as future Division products, in accordance with company objectives • Train medical personnel and patients in the proper use and care of Orthofix products • Continually develop technical and sales skills • Has demonstrated proficiency in technical knowledge of Orthofix products, clinical and sales tools • Prepare reports and execute programs and policies at the direction of the Regional VP of Sales and National VP of Sales • Provide service and problem solving to customers (clinicians and patients) in a timely fashion • Provide paperwork required to complete and execute sales orders, e.g., prescriptions from patient files, letters of medical necessity from surgeons, etc.

• Proactively support members of various business units in all matters pertaining to contractual commitments • Draft a broad range of standard and non-standard company contracts • Anticipate and notify business teams of any contract issues or problems and coordinate a resolution • Ensure that all contract terms comply with approved business practices, risk management requirements, regulatory compliance, and applicable laws • Electronically collect, organize, and maintain documents which pertain to pending and ongoing contract matters • Serve as a primary resource for knowledge and guidance around specific contract domains • Build and maintain positive, strategic, and collaborative working relationships with the business units and departments • Support and develop junior members of the team through direct feedback and education

• Conduct detailed reviews of third-party claims (including commercial, federal, and third-party liability payers) classified as uncollectable to validate root causes and confirm all appropriate collection efforts have been exhausted• Analyze denial drivers, including but not limited to timely filing, documentation deficiencies, authorization issues, eligibility errors, benefit exclusions, non-contracted status, coding or place-of-service inaccuracies, and invalid or incomplete prescriptions• Differentiate between payer-driven denials and internal operational breakdowns across order intake, clinical documentation, billing, and follow-up workflows• Identify, categorize, and quantify denial and write-off trends across payers, product lines, and internal functional areas to uncover systemic revenue leakage• Develop and deliver recurring reporting (monthly and quarterly) highlighting key findings, financial impact, and prioritized, actionable recommendations• Present insights and strategic recommendations to Order-to-Cash, Revenue Cycle, and Sales leadership, translating complex reimbursement issues into clear, executive-level guidance• Partner cross-functionally with Order Processing, Billing, Sales, and Payer Relations teams to address root causes and implement sustainable process improvements• Support the implementation, monitoring, and effectiveness tracking of corrective actions, including training initiatives, workflow redesign, and documentation standardization• Maintain a strong working knowledge of payer policies, coverage criteria, and DME billing requirements to ensure accurate analysis and recommendations• Contribute to continuous improvement initiatives focused on denial reduction, revenue recovery, and operational efficiency across the revenue cycle

Why Orthofix? Guided by our organizational values – Take Ownership | Innovate Boldly | Win Together – we collaborate closely with world-class surgeons and other partners to improve people’s quality of life. At Orthofix, we want team members who build relationships and share knowledge, challenge the status quo, and deliver results every day to help us achieve our vision to be the unrivaled partner in Med Tech. Our global team of over 1,600 employees brings to market highly innovative, cost-effective, and user-friendly medical technologies that heal musculoskeletal pathologies for patients and the healthcare professionals who treat them. Looking to change people’s lives? Look no further. JOB PURPOSE Create an advanced level collections role due to merger and associated revenue growth, planned consolidation of business unit processes and need for collector training. Business need to add a SME for OFX and SS collections processes, update and document business procedures and develop/maintain a training plan for the Commercial AR team. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES The following are the essential functions of this position. This position may be responsible for performing additional duties and tasks as needed and assigned. - Timely completion of all corporate wide and departmental training. - Understand, promote, and demonstrate Compliance adherence. - Demonstrate effective interactions with peers and managements; maintain effective communication lines/methods; engage management to help in solving problems as needed. - Responsible for managing and resolving assigned tasks in timely and effective manner - Demonstrate the ability to handle a larger and/or more complex workload while consistently exceeding personal and team collection goals as well as quality and productivity standards. - Ensure timely and accurate follow up on open aging accounts - Perform wide variety of collections duties requiring a strong level of initiative and judgement in resolving account balances. - Utilize knowledge and experience to assist team members with escalations and other difficult / complex account issues. - Coordinate training of new collectors, refresher training and cross-training with other department personnel for the team. - Communicate with internal and external customers regarding customer payment issues, system and process issues identified. - Work with National Accounts and leadership on pricing escalations needed to resolve invoice disputes. - Identify and report customer trends or issues to management and share learnings with team members. - Ensure that work instructions are updated with customer requirements, special processes and guidelines. - Excellent understanding of all work instructions, processes, guidelines and policies - Proactively suggest process improvements. Utilize process knowledge to assist in documenting ideas/requirements through participation in process improvement projects. - Provide leadership with suggestions to increase department efficiency; collaborate with leadership on process improvement strategies. - Reinforce department standards through positive and solution-oriented communication. - Promote and exude a positive work environment. - Regular attendance required. MINIMUM QUALIFICATIONS The requirements listed below are representative of the education, knowledge, skill and/or ability required for this position. - Excellent understanding of commercial billing, order, and collection processes. - Advanced ability to read and comprehend commercial contract/billing requirements. - Excellent teamwork behaviors while abiding by Orthofix code of conduct. - Excellent time management, organizational skills and written skills. - Excellent utilization of computer skills. Able to run various programs with ease. - Excellent verbal and written communication skills. Professionalism in all internal and external communications. Excellent ability to handle multiple priorities and heavy volume while meeting all deadlines. - Strong negotiation and persuasion skills - Understanding of all Orthofix product lines billing and order processes. - 5+ years Orthofix commercial collections experience. - Detail oriented with emphasis on quality and timeliness. - Excellent work ethic – supervision is minimal, yet assistance will be readily available as needed from AR leadership and senior collectors on team. Experience, Skills, Knowledge and/or Abilities: - N/A PREFERRED QUALIFICATIONS The education, knowledge, skills and/or abilities listed below are preferred qualifications in addition to the minimum qualifications stated above. - Understanding of all US and International billing, order processes - Ability to train new hires and provide cross-functional expertise for project work and/or process documentation Education/Certifications: - Some college preferred but will consider with proper experience. Additional Experience, Skills, Knowledge and/or Abilities: - N/A PHYSICAL REQUIREMENTS / ADVERSE WORKING CONDITIONS The physical requirements listed in this section include but are not limited to the motor/physical abilities, skills, and/or demands required of the position in order to successfully undertake the essential duties and responsibilities of this position. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to allow qualified individuals with a disability to perform the essential functions and responsibilities of the position. - No additional physical requirements or essential functions for this position. DISCLAIMER The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee’s at-will employment status. We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), ethnicity, religion, religious creed (including religious dress and grooming practices), color, caste, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age (40 and over), protected medical condition (including cancer and genetic conditions), genetic information, disability (mental and physical), reproductive health decision-making, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, or any other protected status in accordance with all applicable federal, state, and local laws. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, discipline, termination, promotions, transfers, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.

Why Orthofix? Guided by our organizational values – Take Ownership | Innovate Boldly | Win Together – we collaborate closely with world-class surgeons and other partners to improve people’s quality of life. At Orthofix, we want team members who build relationships and share knowledge, challenge the status quo, and deliver results every day to help us achieve our vision to be the unrivaled partner in Med Tech. Our global team of over 1,600 employees brings to market highly innovative, cost-effective, and user-friendly medical technologies that heal musculoskeletal pathologies for patients and the healthcare professionals who treat them. Looking to change people’s lives? Look no further. POSITION SUMMARY: The Bone Growth Therapies Territory Team Leader will be expected to meet or exceed the territory’s sales quotas by focusing on account penetration, territory management, target tracking, strategic planning, measuring results, etc. This is a leadership position and will be looked upon to support and execute company policies and procedures in the field while operating within a defined expense budget. DUTIES AND RESPONSIBILITIES (essential functions of position): Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. - Assist in recruiting, hiring, developing, coaching and counseling sales personnel within the territory. Provide documented consistent feedback on performance and professional behavior. Identify areas for improvement and facilitate career development. If necessary, provide feedback and advise the RVP regarding employees not meeting performance expectations. - Study and report on developing market trends and competitive activities. Support payor development strategies. - Develop, communicate and execute strategies and plans of action for achievement of sales goals. - Maintain base business and increase market share throughout the territory. - Review and analyze performance for territory personnel, and assist in corrective measures to achieve goals. - Prepare reports, execute programs and insure company policies, procedures and healthcare compliance are being followed. - Schedule co-travel days with territory personnel to ensure necessary sales, administration and management support. Communicate with territory personnel on a weekly basis to discuss sales progress, challenges, necessary support and all other topics which address territory performance. - Build and develop strategic relationships and sell to key customers and payors. ESSENTIAL SKILLS, EXPERIENCE AND QUALIFICATIONS: - A high determination to succeed characterized by a strong work ethic, demonstrated accomplishment of goals and competitive spirit. - Demonstrated management skills as measured by verifiable success and job stability in a related medical management capacity or equivalent. - Excellent written and verbal communication skills required to articulate clearly and present to individuals and larger groups. - Must be able to advise management on policy and procedure issues. - A high level of maturity demonstrated by acceptance of responsibility, level of judgment and decision making, and an ability to be flexible and accept change. - Must have interpersonal skills which include a high trust/credibility factor, leadership, presence and poise, empathy for others, and an engaging personality. NONESSENTIAL SKILLS, EXPERIENCE AND QUALIFICATIONS (not necessary but preferred): - A bachelor’s degree preferred or equivalent experience required. - Prior experience in selling/managing in or through the managed health care or third party payor environment is preferred. SUPERVISORY RESPONSIBILITIES: - This role will manage direct reports, including Territory Managers, Associate Territory Managers and/or Distributors. PHYSICAL DEMANDS AND WORK CONDITIONS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Must be able to lift and transport products, literature to customer sites repetitively throughout each day. - Lifting capacity approximately 20 to 30 pounds. - Travel by auto and plane very frequently up to 20%. - Ability to use PC or laptop computer effectively. - Eyesight and hearing must be correctable to standard level. DISCLAIMER The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee’s at-will employment status. We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), ethnicity, religion, religious creed (including religious dress and grooming practices), color, caste, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age (40 and over), protected medical condition (including cancer and genetic conditions), genetic information, disability (mental and physical), reproductive health decision-making, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, or any other protected status in accordance with all applicable federal, state, and local laws. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, discipline, termination, promotions, transfers, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.

• Drive the creation, expansion, and acceleration of Orthofix’s limb reconstruction market. • Develop and execute comprehensive market development strategies that increase adoption. • Work closely with key thought leaders, strategic accounts, and commercial partners. • Collaborate cross-functionally with product marketing, medical education, product development, sales, and commercial leadership. • Lead targeted product introductions, conversion campaigns, and adoption initiatives.