• Enable the European Market Development team to win and deliver public-private partnership opportunities by owning funding lifecycles (grant scanning, writing & management), meeting/scheduling ops, market research, and light contracting workflows. • Source and qualify EU/UK calls (e.g. Horizon Europe, EIC, Chips JU, Innovate UK, national programs). • Draft compelling grant content (needs, workplans, impact, budget narratives); coordinate partner inputs and internal reviews. • Own submissions end-to-end: timelines, portals, compliance documents, signatures. • Post-award PMO: reporting, claims, deliverables calendars, risk/issue logs, stakeholder updates. • Build briefing packs (context, interlocutor bios, talking points, one-pagers) and run meeting prep/follow-ups. • Maintain trackers/CRMs (pipeline, submissions, MOU/SOW status), drive weekly standups, and chase actions to closure. • Track funding instruments and policies shaping funding programs, and map ecosystem players across key EU capitals/Brussels; produce concise decision memos. • Drive light-touch legal workflows with Legal/Finance: NDAs, MoUs, consultancy SOWs, grant subcontracts; maintain version control and signature routing.

• Set the GTM Business Systems strategy and vision, aligning technology investments with company objectives to drive scalable growth, operational efficiency, and revenue acceleration. • Own and evolve the GTM systems roadmap, balancing near-term business needs with long-term architectural scalability across Revenue, Legal, Risk, Operations, and Product / Engineering. • Lead, coach, and develop a high-performing team of Business Systems Analysts, Developers, and Project/Program Managers, fostering strong delivery, technical rigor, and stakeholder partnership. • Partner cross-functionally with Merchant Engineering, Merchant Risk, Legal Ops, Revenue, IT, Operations, and CS to translate business requirements into well-designed, reliable system solutions. • Oversee implementation, integration, and optimization of enterprise platforms including Salesforce, Ironclad, Snowflake, Workato, and internally built systems (e.g., Mordor). • Ensure system architecture and configurations are secure, scalable, and optimized to support evolving business models, products, and pricing strategies. • Drive system governance and operational excellence, including regular audits, risk assessments, and continuous improvement initiatives to reduce cost, improve reliability, and eliminate manual work. • Define and track success metrics for business systems initiatives, leveraging delivery and performance indicators (e.g., Jira metrics, sprint velocity, throughput, system ROI). • Own large-scale programs and migrations, defining scope, managing dependencies, and ensuring successful delivery across multiple teams and stakeholders. • Lead billing and revenue systems initiatives, enabling complex product launches, pricing models, and compliance requirements. • Serve as the primary GTM Business Systems POC, building trusted partnerships with Sales Operations, Engineering, IT, Product, and Finance. • Communicate clearly and consistently, using tools like Jira and Notion to provide visibility into project status, roadmap progress, and key risks.

• Target the right prospects given point in time evaluation of their corporate direction to determine integration points for Ricoh. • Develop and create strong partnerships and relationships with senior stakeholders; Effectively engage with the C-suite to maintain their continued support of the Ricoh engagement. • Influence requirements and outcome expectations leading to client's selection process and evaluation criteria. • Generate and build client relationships leading to qualified opportunity identification and involvement throughout the sales cycle often in absence of an existing client relationship or opportunity. • Ensure a Competitive Advantage is created and maintained. Accurately identifies the client problem and crafts a value proposition that provides specific outcomes addressing client problem. • Provides solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives. • Interacts with senior management levels at a client and/or within Ricoh, which involves negotiating or influencing significant matters. • Manage the opportunity from sales pursuit to close using deep sales process and offering expertise. • Manage client expectations via a detailed project plan and resulting handoffs within Ricoh.

• Provide pre- and post-go-live support for acquisitions, data merges, and system rollouts to ensure platform stability, data integrity, and user confidence. • Support post-merge validation, cleanup, and stabilization, including migrated data review, access verification, and resolution of setup discrepancies. • Manage and maintain ServiceTitan configurations, workflows under the direction of the ServiceTitan Lead, ensuring consistency, version control, and data accuracy. • Assist in testing, deployment, and adoption of new ServiceTitan features, updates, and enhancements. • Support training content development and documentation, partnering with the Technical Trainer to maintain up-to-date learning libraries and process documentation. • Provide user support and troubleshooting, logging and resolving system issues in coordination with platform leads, IT, and the Business Systems team. • Identify recurring user challenges and collaborate with platform leads to improve workflows, efficiency, and standardization across regions. • Collect and incorporate user feedback post-go-live to continuously improve system adoption, training effectiveness, and processes. • Support onsite training and stabilization efforts, including travel as needed.