• Target the right prospects given point in time evaluation of their corporate direction to determine integration points for Ricoh. • Develop and create strong partnerships and relationships with senior stakeholders; Effectively engage with the C-suite to maintain their continued support of the Ricoh engagement. • Influence requirements and outcome expectations leading to client's selection process and evaluation criteria. • Generate and build client relationships leading to qualified opportunity identification and involvement throughout the sales cycle often in absence of an existing client relationship or opportunity. • Ensure a Competitive Advantage is created and maintained. Accurately identifies the client problem and crafts a value proposition that provides specific outcomes addressing client problem. • Provides solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives. • Interacts with senior management levels at a client and/or within Ricoh, which involves negotiating or influencing significant matters. • Manage the opportunity from sales pursuit to close using deep sales process and offering expertise. • Manage client expectations via a detailed project plan and resulting handoffs within Ricoh.

• Provide pre- and post-go-live support for acquisitions, data merges, and system rollouts to ensure platform stability, data integrity, and user confidence. • Support post-merge validation, cleanup, and stabilization, including migrated data review, access verification, and resolution of setup discrepancies. • Manage and maintain ServiceTitan configurations, workflows under the direction of the ServiceTitan Lead, ensuring consistency, version control, and data accuracy. • Assist in testing, deployment, and adoption of new ServiceTitan features, updates, and enhancements. • Support training content development and documentation, partnering with the Technical Trainer to maintain up-to-date learning libraries and process documentation. • Provide user support and troubleshooting, logging and resolving system issues in coordination with platform leads, IT, and the Business Systems team. • Identify recurring user challenges and collaborate with platform leads to improve workflows, efficiency, and standardization across regions. • Collect and incorporate user feedback post-go-live to continuously improve system adoption, training effectiveness, and processes. • Support onsite training and stabilization efforts, including travel as needed.

• Strategy & Business Operations Leader for the GRDTS organization • Consult with the GRDTS LT to understand R&D’s functional strategy, priorities, and unmet data/technology/process needs and create a business strategy and an operational plan for the GRDTS organization to successfully deliver on its annual goals. • Establish Key Performance Indicators (KPIs) and success metrics to track progress against enterprise goals and ensure the strategy remains adaptable to shifting market conditions. • Define, design and stand-up a process optimization capability area within GRDTS. • Partner with R&D and Business Partner teams within GRDTS to implement comprehensive FAIR data, technology & methods strategies (Findable, Accessible, Interoperable, Reusable). • Lead the conceptualization, design, development & implementation of an ontology framework including roles, permissions, workflows, and standards for the creation, management, evolution, and use of ontologies across the organization. • Coordinate the activities of governance bodies responsible for the alignment of technical investments with business priorities. • Direct the organization’s program portfolio and financial budget, including resource capacity planning and financial forecasting. • Develop and execute a comprehensive internal communication strategy to ensure information, services, products, processes etc. from GRDTS & other GTS organizations are shared effectively with R&D stakeholders and GRDTS team members. • Identify, evaluate, and manage strategic technology vendors who provide cutting-edge scientific software and / or AI/ML capabilities, as needed. • Lead, mentor, and manage a high-performing GRDTS team focused on business strategy, operations, portfolio management, process optimization & ontologies.

• Own and run business operations workstreams that are currently slowing execution or requiring frequent SVP involvement. • Turn priorities into clear next steps: who’s doing what, by when, and what “done” looks like. • Track progress, follow up with owners, and surface issues early so projects don’t drift. • Spot repeated friction (confusing handoffs, missing info, unclear ownership) and fix it in a practical way. • Handle or coordinate complex support cases and escalations when they need more context or judgment. • Help the offshore support team succeed by clarifying requirements, tightening handoffs, and removing recurring blockers. • Improve escalation paths so issues reach the right person quickly, with the right details. • Make CRM reporting more reliable and easier for teams to use without extra help. • Set simple standards for data entry so reporting stays accurate. • Work with stakeholders to ensure reports answer real questions and stay current. • Coordinate operational follow-through after deals close (onboarding coordination, procurement steps, internal handoffs). • Navigate B2B procurement platforms as needed and keep requirements from getting stuck. • Coordinate across Commercial, Operations, Finance/Bookkeeping, and Support so customers and internal teams have a smooth experience. • Write and maintain SOPs for repeatable work (simple, usable, and kept up to date). • Improve handoffs so work arrives with the context and materials needed to execute. • Delegate SOP-based tasks to VAs/vendors: train them, set expectations, and do light quality checks. • Provide practical admin support when it meaningfully unblocks work, including: Inbox/email triage, Follow-ups and reminders, Coordinating small but time-sensitive tasks across stakeholders.