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Technology for fleet management
Business Systems – System & Merge Support
Location
Texas
Posted
132 days ago
Salary
0
Seniority
Senior
Job Description
Business Systems – System & Merge Support
Fairway
• Provide pre- and post-go-live support for acquisitions, data merges, and system rollouts to ensure platform stability, data integrity, and user confidence. • Support post-merge validation, cleanup, and stabilization, including migrated data review, access verification, and resolution of setup discrepancies. • Manage and maintain ServiceTitan configurations, workflows under the direction of the ServiceTitan Lead, ensuring consistency, version control, and data accuracy. • Assist in testing, deployment, and adoption of new ServiceTitan features, updates, and enhancements. • Support training content development and documentation, partnering with the Technical Trainer to maintain up-to-date learning libraries and process documentation. • Provide user support and troubleshooting, logging and resolving system issues in coordination with platform leads, IT, and the Business Systems team. • Identify recurring user challenges and collaborate with platform leads to improve workflows, efficiency, and standardization across regions. • Collect and incorporate user feedback post-go-live to continuously improve system adoption, training effectiveness, and processes. • Support onsite training and stabilization efforts, including travel as needed.
Job Requirements
- Hands-on experience with ServiceTitan system administration, including configurations, workflows, and post-go-live stabilization.
- Strong working knowledge of RealGreen; familiarity with Sentricon, Mobile Live, and RealGreen Scheduler.
- Experience supporting data merges, acquisitions, and multi-location implementations.
- Proven ability to deliver effective system training and technical communication to operational and field teams onsite after data mergers.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent attention to detail with documentation accuracy and process discipline.
- Familiarity with CRM/ERP workflows and field service operations.
- Strong time management and multitasking skills in fast-paced environments.
- Customer-service mindset with clear, professional communication skills.
- Commitment to continuous learning, collaboration, and process improvement.
- Willingness and flexibility to travel for onsite support and training as needed.
Benefits
- 100% Remote
- Hands-on experience with ServiceTitan system administration
- Strong working knowledge of RealGreen
- Excellent attention to detail with documentation accuracy
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