• Provide pre- and post-go-live support for acquisitions, data merges, and system rollouts to ensure platform stability, data integrity, and user confidence. • Support post-merge validation, cleanup, and stabilization, including migrated data review, access verification, and resolution of setup discrepancies. • Manage and maintain ServiceTitan configurations, workflows under the direction of the ServiceTitan Lead, ensuring consistency, version control, and data accuracy. • Assist in testing, deployment, and adoption of new ServiceTitan features, updates, and enhancements. • Support training content development and documentation, partnering with the Technical Trainer to maintain up-to-date learning libraries and process documentation. • Provide user support and troubleshooting, logging and resolving system issues in coordination with platform leads, IT, and the Business Systems team. • Identify recurring user challenges and collaborate with platform leads to improve workflows, efficiency, and standardization across regions. • Collect and incorporate user feedback post-go-live to continuously improve system adoption, training effectiveness, and processes. • Support onsite training and stabilization efforts, including travel as needed.

• Strategy & Business Operations Leader for the GRDTS organization • Consult with the GRDTS LT to understand R&D’s functional strategy, priorities, and unmet data/technology/process needs and create a business strategy and an operational plan for the GRDTS organization to successfully deliver on its annual goals. • Establish Key Performance Indicators (KPIs) and success metrics to track progress against enterprise goals and ensure the strategy remains adaptable to shifting market conditions. • Define, design and stand-up a process optimization capability area within GRDTS. • Partner with R&D and Business Partner teams within GRDTS to implement comprehensive FAIR data, technology & methods strategies (Findable, Accessible, Interoperable, Reusable). • Lead the conceptualization, design, development & implementation of an ontology framework including roles, permissions, workflows, and standards for the creation, management, evolution, and use of ontologies across the organization. • Coordinate the activities of governance bodies responsible for the alignment of technical investments with business priorities. • Direct the organization’s program portfolio and financial budget, including resource capacity planning and financial forecasting. • Develop and execute a comprehensive internal communication strategy to ensure information, services, products, processes etc. from GRDTS & other GTS organizations are shared effectively with R&D stakeholders and GRDTS team members. • Identify, evaluate, and manage strategic technology vendors who provide cutting-edge scientific software and / or AI/ML capabilities, as needed. • Lead, mentor, and manage a high-performing GRDTS team focused on business strategy, operations, portfolio management, process optimization & ontologies.

• Own and run business operations workstreams that are currently slowing execution or requiring frequent SVP involvement. • Turn priorities into clear next steps: who’s doing what, by when, and what “done” looks like. • Track progress, follow up with owners, and surface issues early so projects don’t drift. • Spot repeated friction (confusing handoffs, missing info, unclear ownership) and fix it in a practical way. • Handle or coordinate complex support cases and escalations when they need more context or judgment. • Help the offshore support team succeed by clarifying requirements, tightening handoffs, and removing recurring blockers. • Improve escalation paths so issues reach the right person quickly, with the right details. • Make CRM reporting more reliable and easier for teams to use without extra help. • Set simple standards for data entry so reporting stays accurate. • Work with stakeholders to ensure reports answer real questions and stay current. • Coordinate operational follow-through after deals close (onboarding coordination, procurement steps, internal handoffs). • Navigate B2B procurement platforms as needed and keep requirements from getting stuck. • Coordinate across Commercial, Operations, Finance/Bookkeeping, and Support so customers and internal teams have a smooth experience. • Write and maintain SOPs for repeatable work (simple, usable, and kept up to date). • Improve handoffs so work arrives with the context and materials needed to execute. • Delegate SOP-based tasks to VAs/vendors: train them, set expectations, and do light quality checks. • Provide practical admin support when it meaningfully unblocks work, including: Inbox/email triage, Follow-ups and reminders, Coordinating small but time-sensitive tasks across stakeholders.

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Does the thought of joining one of the fastest-growing, privately held data center companies sound exciting to you? Do you enjoy collaborating with team members to drive and operate some of the industry’s leading and most innovative infrastructure solutions? At Aligned Data Centers , not only do we celebrate success across our platform, we celebrate the very teams that drive and support that success! Our culture is founded in passion, engineered from innovation, and driven by the pursuit of operational excellence. We are a company dedicated to driving positive change in the industry through continuous data center innovation, diversity and inclusion, and corporate sustainability. We realize not only is providing a comprehensive benefits package important, but we also provide a generous 401k match with immediate vesting, free membership to Gympass which provides our employees a rich health and wellness benefit and competitive time off plan.  Giving back and having fun is important to our team whether it be serving our communities or employee and customer events. Our Aligned DNA is what makes us unique and successful! The Director, Engineering Strategy is a critical technology and engineering executive responsible for the strategic direction, technical excellence, and lifecycle performance of the company’s data center platform. Reporting to the VP, Data Center Engineering, this role oversees engineering innovation, technical standards, system design, and operational reliability across the infrastructure portfolio. This leader will serve as the company’s frontline leader for multidiscipline technical subjects and will lead a high-performing team of architects, engineers and technical specialists. The Director, Engineering Strategy will ensure alignment of engineering practices with business strategy, enhance system resiliency, drive innovation in power and cooling technologies, and enable future-ready infrastructure to meet evolving customer needs. Strategic Technical Leadership: Serve as the executive authority on data center engineering systems, responsible for company-wide mechanical and electrical engineering strategy and execution. Define and enforce technical standards and ensure consistency across all designs, retrofits, and upgrades. Lead early-stage technical visioning, drive conceptual design direction, and validate technical feasibility of new initiatives and innovations. Design Oversight & Governance: Oversee the full lifecycle of electrical , mechanical , and substation design efforts—from initial concepts through design validation, procurement, installation, and commissioning. Review and approve key design deliverables, major equipment selections, and updates to technical standards. Support governance for third-party design consultants and lead internal design reviews and sign-offs at all project stages. Execution & Commissioning Support: Provide technical responsibility for commissioning strategies, testing scripts, and readiness protocols to ensure high-quality delivery and safe project startup. Support project execution through periodic construction site visits to ensure compliance with company standards. Provide executive technical support and problem resolution during project execution, including MOP and CR reviews and critical issue escalation. Reliability & Operations Interface: Drive continuous improvement in uptime, availability, and risk mitigation through post-mortem analysis and operational feedback loops. Innovation & Future-Readiness: Lead the evaluation, piloting, and validation of new power, cooling, and automation technologies, including sustainable energy practices. Stay ahead of market and vendor developments; build strategic relationships with technology partners, suppliers, and thought leaders. Guide technical strategy to align with evolving customer requirements and sustainability goals. company design guidance documentation with current trending technology and construction developments. Cross-Functional & Customer Collaboration: Work closely with Procurement, Platform Delivery, and Sales Engineering teams to ensure engineering designs support commercial objectives and customer customizations. Provide executive technical input during customer pursuits, acquisition evaluations, and site-specific deviations from design standards. Organizational Leadership: Build, mentor, and lead a team of highly skilled engineers, fostering a culture of innovation, excellence, and continuous improvement. Lead internal technical training, knowledge sharing, and communication of engineering strategy across the organization. Qualifications: Bachelor’s degree in Electrical or Mechanical Engineering 15+ years of experience in mission-critical infrastructure, data center design, engineering management, or platform development Deep expertise in low and medium voltage power systems and mechanical infrastructure Professional Engineer (PE) license strongly preferred Demonstrated leadership in commissioning oversight, technical governance, and issue resolution Strong understanding of construction, operations, and lifecycle infrastructure planning