• Set the GTM Business Systems strategy and vision, aligning technology investments with company objectives to drive scalable growth, operational efficiency, and revenue acceleration. • Own and evolve the GTM systems roadmap, balancing near-term business needs with long-term architectural scalability across Revenue, Legal, Risk, Operations, and Product / Engineering. • Lead, coach, and develop a high-performing team of Business Systems Analysts, Developers, and Project/Program Managers, fostering strong delivery, technical rigor, and stakeholder partnership. • Partner cross-functionally with Merchant Engineering, Merchant Risk, Legal Ops, Revenue, IT, Operations, and CS to translate business requirements into well-designed, reliable system solutions. • Oversee implementation, integration, and optimization of enterprise platforms including Salesforce, Ironclad, Snowflake, Workato, and internally built systems (e.g., Mordor). • Ensure system architecture and configurations are secure, scalable, and optimized to support evolving business models, products, and pricing strategies. • Drive system governance and operational excellence, including regular audits, risk assessments, and continuous improvement initiatives to reduce cost, improve reliability, and eliminate manual work. • Define and track success metrics for business systems initiatives, leveraging delivery and performance indicators (e.g., Jira metrics, sprint velocity, throughput, system ROI). • Own large-scale programs and migrations, defining scope, managing dependencies, and ensuring successful delivery across multiple teams and stakeholders. • Lead billing and revenue systems initiatives, enabling complex product launches, pricing models, and compliance requirements. • Serve as the primary GTM Business Systems POC, building trusted partnerships with Sales Operations, Engineering, IT, Product, and Finance. • Communicate clearly and consistently, using tools like Jira and Notion to provide visibility into project status, roadmap progress, and key risks.

• Target the right prospects given point in time evaluation of their corporate direction to determine integration points for Ricoh. • Develop and create strong partnerships and relationships with senior stakeholders; Effectively engage with the C-suite to maintain their continued support of the Ricoh engagement. • Influence requirements and outcome expectations leading to client's selection process and evaluation criteria. • Generate and build client relationships leading to qualified opportunity identification and involvement throughout the sales cycle often in absence of an existing client relationship or opportunity. • Ensure a Competitive Advantage is created and maintained. Accurately identifies the client problem and crafts a value proposition that provides specific outcomes addressing client problem. • Provides solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives. • Interacts with senior management levels at a client and/or within Ricoh, which involves negotiating or influencing significant matters. • Manage the opportunity from sales pursuit to close using deep sales process and offering expertise. • Manage client expectations via a detailed project plan and resulting handoffs within Ricoh.

• Provide pre- and post-go-live support for acquisitions, data merges, and system rollouts to ensure platform stability, data integrity, and user confidence. • Support post-merge validation, cleanup, and stabilization, including migrated data review, access verification, and resolution of setup discrepancies. • Manage and maintain ServiceTitan configurations, workflows under the direction of the ServiceTitan Lead, ensuring consistency, version control, and data accuracy. • Assist in testing, deployment, and adoption of new ServiceTitan features, updates, and enhancements. • Support training content development and documentation, partnering with the Technical Trainer to maintain up-to-date learning libraries and process documentation. • Provide user support and troubleshooting, logging and resolving system issues in coordination with platform leads, IT, and the Business Systems team. • Identify recurring user challenges and collaborate with platform leads to improve workflows, efficiency, and standardization across regions. • Collect and incorporate user feedback post-go-live to continuously improve system adoption, training effectiveness, and processes. • Support onsite training and stabilization efforts, including travel as needed.

• Strategy & Business Operations Leader for the GRDTS organization • Consult with the GRDTS LT to understand R&D’s functional strategy, priorities, and unmet data/technology/process needs and create a business strategy and an operational plan for the GRDTS organization to successfully deliver on its annual goals. • Establish Key Performance Indicators (KPIs) and success metrics to track progress against enterprise goals and ensure the strategy remains adaptable to shifting market conditions. • Define, design and stand-up a process optimization capability area within GRDTS. • Partner with R&D and Business Partner teams within GRDTS to implement comprehensive FAIR data, technology & methods strategies (Findable, Accessible, Interoperable, Reusable). • Lead the conceptualization, design, development & implementation of an ontology framework including roles, permissions, workflows, and standards for the creation, management, evolution, and use of ontologies across the organization. • Coordinate the activities of governance bodies responsible for the alignment of technical investments with business priorities. • Direct the organization’s program portfolio and financial budget, including resource capacity planning and financial forecasting. • Develop and execute a comprehensive internal communication strategy to ensure information, services, products, processes etc. from GRDTS & other GTS organizations are shared effectively with R&D stakeholders and GRDTS team members. • Identify, evaluate, and manage strategic technology vendors who provide cutting-edge scientific software and / or AI/ML capabilities, as needed. • Lead, mentor, and manage a high-performing GRDTS team focused on business strategy, operations, portfolio management, process optimization & ontologies.