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IT Support Analyst
Location
Worldwide
Posted
58 days ago
Salary
0
Seniority
Mid Level
Job Description
IT Support Analyst
Safebet
Role Description Safebet sucht einen IT Support Analysten (m/w/x), der unser Team verstärkt. Wachse mit uns, bring neue Ideen ein und entwickle Produkte, die das Sporterlebnis für unsere Kunden noch spannender machen. Jeden Tag arbeitest du in einem hochgradig kollaborativen und agilen Umfeld mit funktionsübergreifenden Teammitgliedern zusammen, um Produkte weiterzuentwickeln und technische Lösungen zu schaffen, die uns voranbringen. - Stellen eines hohen Standards im Kundenservice (remote), in der Zufriedenheit und im Support sicher. - Unterstützung des Corporate-IT-Teams bei der Bereitstellung hochwertiger IT-Support-Services für Endnutzer an allen Standorten der Safebet. - Analyse und Behebung technischer sowie operativer Probleme im Rahmen des Incident-Managements und der Request-Fulfillment-Prozesse. - Mitwirkung an Infrastrukturprojekten zur kontinuierlichen Verbesserung von Tools und Services für unsere Kunden. - Übernahme der Verantwortung für gemeldete Störungen und regelmäßige Kommunikation von Status und Fortschritt. - Analyse, Reparatur und Behebung von Problemen bei Hardware, Betriebssystemen und Software (Windows, macOS, mobile Geräte) sowie bei Systemausfällen und Datenwiederherstellung. - Verwaltung des internen Beschaffungsprozesses im IT-Support. - Verwaltung von Benutzerkonten, Gruppen, Passwörtern und Mailboxen in Active Directory, Exchange Servern (Office 365) sowie weiteren Systemen. - Pflege von Betriebsdokumentationen, einschließlich Knowledge-Base-Artikeln und Standard Operating Procedures. - Beitrag zur Weiterentwicklung und Optimierung von IT-Service-Management-Standards und -Prozessen. Qualifications - Mindestens 3 Jahre Erfahrung im IT-Support-Umfeld. - Starker Kundenfokus sowie fundierte Kenntnisse in IT-Service-Management-Standards und -Prozessen (ITIL). - Erfahrung mit Active Directory, E-Mail-Technologien (Office 365, Exchange Server) und Microsoft-Office-Anwendungen. - Kenntnisse in der Sicherheit von PC-Arbeitsplätzen sowie in Festplattenverschlüsselungssystemen. - Erfahrung mit ITSM-Anwendungen wie Jira Service Desk. - Verständnis von IP-Adressierung, Netzwerken und Telefonie. - Grundkenntnisse in WLAN-Technologie, Netzwerksystemen, Virtualisierung und virtuellen Infrastrukturen (VMware & Hyper-V). - Deutsch mind. B2 Niveau, sehr gute Englischkenntnisse in Wort und Schrift. Requirements - Agiles Mindset: Du lernst, passt dich an und verbesserst kontinuierlich unsere Arbeitsweise. - Teamplayer: Wir lernen voneinander und entwickeln großartige Ideen gemeinsam weiter. - Innovativ: Du bringst neue Ideen ein und arbeitest gerne mit neuesten Technologien. Benefits - Start-Up Qualität: Eine stabile Grundlage, auf der du wachsen kannst. - Schnellere Entscheidungswege. - Persönliche und berufliche Weiterentwicklung: Vielfältige Möglichkeiten zur Weiterentwicklung. - Events: Spaß zusammen bei Charity-Aktionen oder Team-Events. - Unterstützendes Umfeld: Zusammenarbeit und Teamwork, schätzend die Individualität jedes Einzelnen.
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Overview Helicopter Check Airman - Part 135 (IFR) AIR METHODS: GO ABOVE AND BEYOND HERE! Be a part of something bigger and join a team where your passion makes a real difference! Discover personal fulfillment and growth with us. As leaders in the industry, we welcome exceptional pilots to partner with us in serving communities nationwide with top-tier air medical transport resources. Elevate your career with a supportive 7 days on/7 days off (12-hour shifts) work-life balance, where your safety and well-being are paramount, and your contribution truly matters in making a lasting impact on the lives we care for year-round. Job Summary: Company instructor who performs an oversight, safety and qualification role for Helicopter pilots undergoing evaluation. Conducts training and flight checks in a classroom, an aircraft, or in a flight simulator. May be homebased with travel on a 7/7 schedule. Responsibilities Essential Functions and Responsibilities include the following:• Evaluate operational compliance including all aspects of safety, flight operations, maintenance operations, and other procedures and policies as described in the General Operations Manual• Initial and Recurrent training (ground and flight)• Transition, differences and ROC (restricted operations checks) ground and flight training• Will correct and report out-of-compliance issues immediately. When unable to be corrected immediately, the CA will coordinate with the ACP and Regional Aviation or Maintenance Director as appropriate to ensure the problem is corrected• Assist in the development and implementation of flight and ground training schedules• Ensure that standardized training and checking procedures, provided by the certificate are adhered to• Assist the CP and ACP in all pilot record keeping requirements in accordance with applicable FARs and policies• Assist in the development and implementation of flight and ground training schedules• Submit required reports in a timely manner• Expected to operate advanced aviation training devices and operate full motion simulators as required• Assist the CP in the development of the aircraft checklist and Air Methods’ Pilot Training Programs• Will assist in development and conduct (as appropriate): Basic Indoctrination Training, initial and recurrent ground training, initial and recurrent flight training, instrument training (ground and flight), and night vision goggle (NVG) training (ground and flight)• Estimated percentage of time spent traveling: 50-100% Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. 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