• Help define and execute the product strategy, vision, and roadmap for Talent Management and Learning solutions within Workday • Lead the optimization and governance of Workday Learning • Collaborate with stakeholders to gather requirements, prioritize features, and conduct business analysis for enhancements • Manage the full product lifecycle for Talent Management and Learning solutions • Work closely with HR Shared Services, Enablement, IT, and business leaders to identify opportunities for process optimization • Oversee the creation, organization, and governance of learning materials within Workday Learning • Develop and maintain talent analytics dashboards and reports • Champion change management strategies to drive adoption and engagement

• Attend meetings with the sales team, interacting with businesses looking to integrate Monnify to understand their needs clearly and proffer the best integration solutions to meet such needs. • Provide technical assistance to businesses and developers integrating with Moniebook. • Maintain a user-friendly, detailed documentation for both technical and non-technical audiences, with each audience being able to get the most out of the documentation. • Develop tutorials (written and video), user guides on integrating with Moniebook APIs. • Develop tools, plugins, SDKs, and sample codes with which businesses can integrate with Moniebook. • Maintain a vibrant, open source, and developer community for Moniebook. • Effectively investigate and communicate with the engineering team feature requests, bugs, and defects identified during integration. • Effectively support internal and merchant-facing applications on Moniebook. • Effectively test out new product features from a developer, integrating Moniebooks' viewpoint, and communicate concerns and user experience to the team. • Act as a point of contact for any information regarding the use of Moniebook.

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. ABOUT AVID Avid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts. To learn how Avid powers greater creators or for more information, visit www.avid.com. JOB SUMMARY At Avid, every role has a significant impact and is an integral part of realizing our mission. Avid Customer Care is responsible for the provision of high quality technical and operational support for our software and solutions. Avid has a product range from low-end host based to high-end infrastructure solutions, including dedicated mixing surfaces, video editing, music production, postproduction, and broadcast news. Working in association with our Technical Marketing and worldwide Support and Engineering/Testing Team, Resellers as well as Avid’s (international) Support, the individual will be responsible for ensuring consistency of support standards throughout the territory to both Post and Video Production customer bases. Please note this role is to be performed remotely (100% home office) as a night shift, to ensure alignment to EST time zone. RESPONSIBILITIES AND DUTIES - Provides expert technical support on products throughout the customers Avid workflow, including editing, storage, asset management, cloud-based solutions, and news production - Work within a global support team covering 24x7x365 operations - Able to write effective handoff from shift-to-shift for support issues - Provides proactive patch/upgrade planning including version compatibility - Creates and manages support cases in Avid’s case management system as appropriate - Reproduces and logs bugs as required - Engages additional specialized Avid resources when needed - Follows up on customer issues with appropriate Avid internal groups - Liaises with appropriate Avid management on a periodic basis to ensure visibility - Adheres to Avid’s relevant contractual SLAs (Service Level Agreements) SKILLS - You have a passion for Avid technology and expert knowledge of Avid solutions. - You have expert knowledge of post-production workflows. - You have experience in the Media Industry (Production and Post-Production) - You are a mature technology professional with exemplary judgment and business acumen. - You will own customer issues, from start to finish. - You are a keen problem solver, excelling at figuring out logic puzzles with a unique ability to think on your feet. - You are self-starter who is comfortable with taking the initiative. - Sometimes you will not know the right answer, but you are the kind of person who is always up for the challenge. - You will rely on your resources and your team and quickly research a response. QUALIFICATIONS - BA (Hons) or BSc in relevant degree such as Media, Electronics or Computing - Existing knowledge/user experience with Avid’s Video Editing systems, Cloud solutions, Storage, and asset management preferred - Knowledge of post-production workflows, terminology, and equipment a plus - Broadcasting experience a plus, but not a requirement - Knowledge about network architecture and troubleshooting required - Knowledge about Linux shell and computer programming is a plus. - Excellent English verbal and written communication skills required; second language is a plus Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #LI-Remote #LI-RM1 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

• Repair and maintenance of complex scientific and analytical instrumentation • Perform installation of equipment from delivery to sign-off • Respond to customer by telephone within 4 hours to evaluate problem • Perform preventative maintenance per maintenance schedule • Inform appropriate personnel on all problems using ESCALATION procedure • Maintain manuals • Submit electronic paperwork timely and accurately • Maintain excellent communication with Regional Manager on all matters • Process parts return and repair in accordance with all policies and guidelines • Keep customers well informed on any open issues • Manage direct account responsibility with minimal supervision • Assist in different areas within the District • Repair and maintain analytical instrumentation with little or no supervision • Perform all the above duties in accordance with applicable ISO9000 directives and company policy • Ability to lift up to 50 lbs • 80 % Travel (including Overnight Travel and some international travel)