• Working collaboratively with the wider organisation to provide exceptional service to our customers. • Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades. • Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support). • Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process. • Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime. • Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology. • Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time due to the criticality of the equipment, this will include on call support.

• Own and resolve escalated technical support issues, including integrations and complex product behavior • Troubleshoot across systems, APIs, and third-party tools to identify root causes • Act as the primary liaison between Support, Product, and Engineering on technical issues • Clearly document issues, reproduce bugs, and communicate context to internal teams • Ensure timely resolution and consistent follow-through on all escalations • Support pre-sales conversations by answering technical questions from prospects • Partner with Customer Success during onboarding to guide customers through technical setup • Identify recurring technical issues and drive improvements to: - Documentation and help center content - Internal troubleshooting workflows - Product feedback loops • Maintain clean, accurate records in support and CRM systems

Lead Technical Support Engineer Are you a highly motivated, creative individual and passionate about sales and proposals? Would you like to be a part of successful team? Join our team! Baker Hughes is the leading energy technology company, who delivers across the energy value chain through our market-leading business segments. Built on a century of experience and conducting business in over 120 countries. Our innovative technologies and services are taking energy forward! Making it safer, cleaner and more efficient for people and the planet. Partner with the best As a Lead Technical Support Specialist for Baker Hughes, you will be tasked with providing complete customer support and resolution of technical issues. This includes active, online system troubleshooting and issue resolution for Cordant hardware, software, Cloud computing, IoT, and services products. The Technical Support (TS) centers are located strategically around the globe to provide support to customers world-wide. TS provides expertise through their knowledge of the products and close relationship with technical supporting staff. They are our face to the customer when customers are looking for deep technical support and timely issue resolution As a Lead Technical Support Engineer, you will also be responsible for: • Treat all HSE topics and Safety as top priority. • Provide strong customer issue resolution with all available resources, your technical expertise and cross collaboration with your global peers and sustaining team. • Work hand in hand with customers, sales, services, and engineering to solve complex technical issues. • Utilize modern case logging tools to ensure proper case tracking and timely case closure. • Diagnose Hardware and Software problems. • Provide technical direction, and assistance to the customer, user, and other service personnel in the diagnostic and long-term maintenance of Bently Nevada Hardware and Software. Fuel your passion! To be successful in this role you will: • Have bachelor's degree in STEM Field (Science, Technology, Engineering) from an accredited college or university (10+ years of practical field, engineering, product sustaining, and/or equivalent experience working with condition monitoring hardware and software solutions). • Have strong written and verbal communication skills to convey technical concepts to business and technical personnel in English Language. • Have knowledge of industrial plant machinery operation and controls, DCS, SCADA, machinery protection, management and condition monitoring systems. Desired Characteristics: • Able to work remotely, independently, and to prioritize, organize work, and meet deadlines. • Experience with IoT and modern cloud computing. • Machinery Knowledge (Steam Turbine, Compressors, Gas Turbine, Pumps, Motors). • Team player-working closely with product line, customer experience, services, sales, engineering technology, and other online support teams. • Ability to obtain certifications (including safety training) for customer site entry if needed. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect. Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits The Baker Hughes internal title for this role is: Services Specialist - Technical SupportAbout Us:We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet. Join Us:Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Applications Support, Enterprise Software as a Service (SaaS), Production SupportCertifications: NoneExperience: 2 + years of related experienceUS Citizenship Required: No Job Description: GDIT is seeking a motivated Jr. Applications Support Engineer to provide operational and technical support for enterprise business applications used by functional departments across the organization. This role supports a portfolio of systems delivered through both SaaS and on-premises deployment models, ensuring reliable performance, availability, and user satisfaction. The ideal candidate will troubleshoot application issues, manage service requests, monitor system health, and collaborate with business stakeholders, vendors, and internal IT teams to resolve incidents and implement enhancements. You will help maintain application stability, support upgrades and releases, document processes, and contribute to continuous service improvement. This position is well suited for early-career professionals looking to build hands-on experience with enterprise systems, business workflows, and IT service management practices in a dynamic environment. MEANINGFUL WORK AND PERSONAL IMPACT - Provide Tier 1 and Tier 2 support for enterprise business applications (SaaS and on-prem) - Investigate and resolve incidents, defects, and performance issues - Support integrations, user access, and configuration changes - Coordinate with vendors and cross-functional teams - Monitor system availability and respond to alerts - Maintain operations documentation and knowledge base articles - Assist with testing, deployments, and release activities - Critical problem solving and troubleshooting for application, integration and access issues. - Deliver excellent customer service to business users WHAT YOU'LL NEED TO SUCCEED: Bring your technology expertise and drive for innovation to GDIT. The Jr. Applications Support Engineer must have: - Education: Bachelor's degree or equivalent work experience and/or education or combination of experience and certifications - 2+ years of experience in application support, production support, or systems support roles - Hands-on experience supporting SaaS applications and on-premises enterprise business applications - Strong troubleshooting skills across applications, infrastructure and cloud service layers - Understanding of application architectures, including client/server and web-based systems - Experience with Single Sign-On (SSO) technologies (e.g., Okta, Entra, etc.) and integrations - Experience with application integrations including secure FTP and APIs - Familiarity with SaaS platforms, cloud-hosted applications and native cloud services - Strong understanding of incident, problem, and change management processes - Ability to work with business users, vendors, and internal technical teams - Strong documentation, communication, issue resolution and customer service skills - Experience working in regulated or enterprise environments - Strong organizational skills and attention to detail - Strong written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholders - Ability to participate in on-call rotations and provide after-hours support when required - Preferred experience: ERP systems/integration platforms/scripting or automation; Understanding of DevOps or CI/CD processes; Familiarity with batch jobs, scheduled processes, and data feeds; Experience with ITSM ticketing systems (ServiceNow, Jira, etc.) ● Location: Remote GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. ● Growth: AI-powered career tool that identifies career steps and learning opportunities ● Support: An internal mobility team focused on helping you achieve your career goals ● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off ● Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. The likely salary range for this position is $73,965 - $85,100. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans