Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Applications Support, Enterprise Software as a Service (SaaS), Production SupportCertifications: NoneExperience: 2 + years of related experienceUS Citizenship Required: No Job Description: GDIT is seeking a motivated Jr. Applications Support Engineer to provide operational and technical support for enterprise business applications used by functional departments across the organization. This role supports a portfolio of systems delivered through both SaaS and on-premises deployment models, ensuring reliable performance, availability, and user satisfaction. The ideal candidate will troubleshoot application issues, manage service requests, monitor system health, and collaborate with business stakeholders, vendors, and internal IT teams to resolve incidents and implement enhancements. You will help maintain application stability, support upgrades and releases, document processes, and contribute to continuous service improvement. This position is well suited for early-career professionals looking to build hands-on experience with enterprise systems, business workflows, and IT service management practices in a dynamic environment. MEANINGFUL WORK AND PERSONAL IMPACT - Provide Tier 1 and Tier 2 support for enterprise business applications (SaaS and on-prem) - Investigate and resolve incidents, defects, and performance issues - Support integrations, user access, and configuration changes - Coordinate with vendors and cross-functional teams - Monitor system availability and respond to alerts - Maintain operations documentation and knowledge base articles - Assist with testing, deployments, and release activities - Critical problem solving and troubleshooting for application, integration and access issues. - Deliver excellent customer service to business users WHAT YOU'LL NEED TO SUCCEED: Bring your technology expertise and drive for innovation to GDIT. The Jr. Applications Support Engineer must have: - Education: Bachelor's degree or equivalent work experience and/or education or combination of experience and certifications - 2+ years of experience in application support, production support, or systems support roles - Hands-on experience supporting SaaS applications and on-premises enterprise business applications - Strong troubleshooting skills across applications, infrastructure and cloud service layers - Understanding of application architectures, including client/server and web-based systems - Experience with Single Sign-On (SSO) technologies (e.g., Okta, Entra, etc.) and integrations - Experience with application integrations including secure FTP and APIs - Familiarity with SaaS platforms, cloud-hosted applications and native cloud services - Strong understanding of incident, problem, and change management processes - Ability to work with business users, vendors, and internal technical teams - Strong documentation, communication, issue resolution and customer service skills - Experience working in regulated or enterprise environments - Strong organizational skills and attention to detail - Strong written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholders - Ability to participate in on-call rotations and provide after-hours support when required - Preferred experience: ERP systems/integration platforms/scripting or automation; Understanding of DevOps or CI/CD processes; Familiarity with batch jobs, scheduled processes, and data feeds; Experience with ITSM ticketing systems (ServiceNow, Jira, etc.) ● Location: Remote GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. ● Growth: AI-powered career tool that identifies career steps and learning opportunities ● Support: An internal mobility team focused on helping you achieve your career goals ● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off ● Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. The likely salary range for this position is $73,965 - $85,100. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

• Help develop and maintain a military healthcare system supporting deployments • Drive user adoption and rollout across multiple AORs and services • Develop solutions to edge cases, user problems and changing requirements • Build out processing workflows for new users being onboarded • Develop and improve JIRA plugins to expand system functionality • Create reporting dashboards in response to requests from HQ staff • Communicate with stakeholders to gather requirements for rollouts • Add to system documentation on system wiki • Assess incoming trouble tickets and resolve them

• Develop and manage market segment strategies, programs, and key customer relationships • Act as a technical consultant to align marketing, sales, and segment-specific initiatives • Gather customer requirements and deliver customized technical solutions and support • Create quotes and bids for customized or non-standard products and services • Evaluate customer systems for successful integration of company products • Prepare sales support materials, including proposals, contracts, and SLAs • Introduce, demonstrate, and promote new and existing products and services • Conduct market research and competitive analysis to inform strategy and tactics • Identify new product opportunities using existing technologies • Analyze and optimize market segment program effectiveness • Collaborate with Sales on customer-focused programs to drive ROI and sell-through • Forecast customer needs to support budgeting and program development • Deliver product training to internal teams and customers

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company! Why this role matters? As a Technical Support Engineer at Vonage, you will provide first-class support to our rapidly growing strategic customer base, who are integrating our Voice APIs. The ideal candidate will have experience supporting APIs or SDKs, or of software development. You will also be responsible for driving and managing customer-related projects, initiatives and tasks for our strategic accounts, collaborating heavily with Sales and working closely with the rest of the API Group. IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW……. What you will do? - Investigate, troubleshoot, diagnose and resolve technical issues related to our Voice APIs - Communicate effectively (both verbal and written) with our customers and internal stakeholders - Problem solve, have a natural curiosity and demonstrate the ability to learn rapidly - Capture knowledge, for customers who prefer solving their own issues without having to contact support What you must have - Bachelor's Degree in Computer Science, or equivalent field - 2+ years experience working as a Support Engineer, with Application Programming Interfaces (APIs), or in the telecommunications or SaaS sectors - Voice technologies: e.g. SIP, VoiceXML, CCXML, WebRTC, Websockets - Voice software: e.g. Asterisk, Freeswitch, Kamailio, Voxeo Prophecy - Experience supporting or integrating APIs and/or SDKs Any of the following are a plus: - Experience with developer tools and languages (Python, Ruby, Node/Javascript, Java, PHP) - Troubleshooting Applications: e.g. Kibana (Elastic Search) - Linux/Unix operating systems - Experience building and/or troubleshooting iOS, Android or Javascript SDKs and/or applications - Knowledge or experience working with KCS (Knowledge Centered Support) What is in it for you? In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. #LI-Remote #LI-DHC1 There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.