EasyLlama

• Own the technical roadmap for Platform Engineering. • Architect, build, and operate highly scalable backend services using Ruby on Rails. • Design and operate our Kubernetes infrastructure, cloud architecture, and deployment pipelines. • Improve developer productivity through CI/CD, automation, internal tooling, and engineering best practices. • Build and evolve the platform powering our AI products, including LLM orchestration, agent infrastructure, prompt management, evaluation pipelines, model routing, and AI observability. • Own our billing platform, including subscriptions, licensing, payments, usage metering, invoicing, and Stripe integrations. • Design and maintain secure, scalable integrations with HRIS platforms, identity providers, and enterprise customers using REST APIs, OAuth, SAML, SCIM, and webhooks. • Build best-in-class observability through logging, metrics, tracing, alerting, and performance monitoring. • Improve the scalability, security, reliability, and operational excellence of our platform. • Lead architectural decisions that impact multiple engineering teams. • Mentor engineers through technical leadership, design reviews, and engineering best practices. • Diagnose and resolve complex production issues across infrastructure, applications, and distributed systems. • Help establish and grow the Platform Engineering function as EasyLlama scales.

• Design the end-to-end systems that drive customer value: onboarding, product and content discovery, training course assignment flows, cross-product expansion, and AI agents that own meaningful tasks and programs. • Define interaction models for platform-level systems - not just UI layers or “more modals” - covering content metadata, training assignment logic, document and policy management, recertification automation, and cross-product orchestration. • Translate complex platform architecture into clear, intuitive, and trusted user experiences • Own the simplification of EasyLlama's most critical UX challenges, such as framing features that are orchestrated into a cohesive, multi-product user experience. • Design AI-driven systems - recommendation engines, intelligent automation, and AI agents that are usable, trustworthy, and effective. • Embed AI workflows and actionable guidance into the product in ways users understand and trust. • Partner with Product Management and Legal experts to design and innovate within defined guardrails for compliance-critical AI experiences. • Treat AI not as a feature, but as a foundational layer of the systems you are designing. • Use of AI tooling within your workflow, such as prototyping with modern AI tools (Lovable, v0, Figma Make, etc.) to create clickable MVPs in a day, rapidly turning rough prototypes into dev-ready specs. • Act as a Design Leader across platform initiatives, influencing decisions beyond your immediate scope • Partner closely with Senior Management, Product Management, Engineering, and Data Analytics Leads • Contribute new patterns to the EasyLlama Design System as required for platform-scale complexity, partnering with the Design System owner to extend capabilities consistently across multi-product experiences • Workshop with Senior Management and Leaders (CxOs, VPs, PMs) to propose, frame, and design UX experiments and hypotheses. • Define test variants and success criteria; prototype and iterate rapidly based on results • Design for measurable impact - not subjective preference - balancing speed of iteration with design system consistency. • Partner with Data & Analytics to track and improve core metrics such as our course assignment rate, activation, retention, and expansion signals.

• Define and maintain a cohesive visual identity and design language that scales across topics, formats, and learner audiences • Develop and maintain content style guides tailored to specific industries (healthcare, finance, retail, tech) and learner audiences • Write clear, thorough creative briefs that capture audience, objectives, tone, format, and visual direction so production can begin without back-and-forth • Continuously refine style guides and QC criteria as the course library grows and learner feedback surfaces new opportunities • Lead creative development of new formats including video, animation, motion graphics, and interactive modules • Own the end-to-end production pipeline for multimedia content, setting standards and workflows that scale • Drive hands-on creative work — concepting, scripting, storyboarding, art direction — while directing external vendors and contractors • Actively use AI-generated media tools (e.g. Midjourney, Adobe Firefly, etc.) as genuine efficiency and quality levers, not novelties • Continuously evaluate emerging tools and trends in content production • Enforce rigorous production quality control at every stage of the content lifecycle • Own QA review of interactive course content prior to launch • Document bugs, inconsistencies, and UX issues clearly • Maintain and evolve a QA checklist and quality rubric that defines EasyLlama’s standard for production-ready content • Lead creative vision workshops with executive and senior stakeholders • Regularly review learner satisfaction scores, course ratings, and engagement data

• Own all inbound customer inquiries for the scaled segment (email, chat, support tickets) • Respond quickly and effectively to: Product questions, Basic troubleshooting, Account and billing requests, Process Upgrades • Triage and escalate more complex issues to Support, Product, or Engineering • Ensure nothing slips through the cracks across a high volume of requests • Maintain clean, accurate data across CRM and support tools • Identify patterns in inbound requests and drive improvements to: Help center content, Macros and templates, Automated workflows • Partner cross-functionally to improve the efficiency and quality of the scaled customer experience • Help build our scaled Customer Success motion

• Own and resolve escalated technical support issues, including integrations and complex product behavior • Troubleshoot across systems, APIs, and third-party tools to identify root causes • Act as the primary liaison between Support, Product, and Engineering on technical issues • Clearly document issues, reproduce bugs, and communicate context to internal teams • Ensure timely resolution and consistent follow-through on all escalations • Support pre-sales conversations by answering technical questions from prospects • Partner with Customer Success during onboarding to guide customers through technical setup • Identify recurring technical issues and drive improvements to: - Documentation and help center content - Internal troubleshooting workflows - Product feedback loops • Maintain clean, accurate records in support and CRM systems

• Partner with our Food Safety SME to outline, develop, and QA food safety courses across the regulatory spectrum — including Food Handler, Food Hygiene & Safety, and FSMA Preventive Controls. • Translate complex federal and state food safety regulations (e.g., FDA, FSMA standards) into clear, engaging, learner-centered online training experiences. • Ensure all course content meets applicable regulatory requirements and accreditation standards. • Design courses that are accurate, accessible, and built for a variety of learner types — from frontline food handlers to supervisors and responsible parties. • Work directly with the Food Safety SME to validate technical content accuracy and ensure alignment with current FDA, FSMA, and, or state-level requirements. • Partner with the Legal team to ensure all content maintain full regulatory compliance.

EasyLlama is transforming the HR compliance industry by reinventing outdated and uninspiring training solutions and adapting them for the mobile-first generation. Our engaging, fun, and interactive training helps millions of employees worldwide build a safer, more positive, and inclusive workplace. As we continue to set the standard in compliance solutions, our vision extends far beyond training—we aim to partner with thousands of organizations to reduce employee risk and foster a more inclusive and secure environment for all. With world-class customer reviews—boasting a 96% rating on G2 from over 100 reviews—and industry-leading NPS and Customer Satisfaction scores, EasyLlama is proud to have earned the trust of over 5,000 clients, including brands like Shake Shack, WeightWatchers, Sephora, JiffyLube, and Y Combinator. Our mobile-friendly platform delivers on-demand, self-paced, and bite-sized solutions that meet employees where they are, increasing engagement and retention. At EasyLlama, we are not just transforming compliance training—we are challenging the status quo. We have a strong culture of collaboration, innovation, and getting things done. Our CORE values DRIVE is how we work at EasyLlama. Weʼre Doers, Resourceful, Impactful, Valued Partners, & Excellence-Focused. - We are Doers. We proactively make things happen. - We are Resourceful. We treat time, money, and energy as valuable. - We are Impactful. We prioritize what matters. - We are Valued Partners. We put customers & teammates first. - We are Excellence-Obsessed. We always deliver excellent work. From CEO to newest hire, DRIVE asks us to take ownership, solve problems, prioritize what matters, support teammates, and deliver high- quality work. When we live these values, our product choices, customer interactions, hiring, and promotions all help us live out our mission: to build safer and more productive workplaces. About the Role: This is a self-sufficient individual contributor role. You’ll be the primary systems owner for EasyLlama’s go-to-market tooling — managing HubSpot (CRM), Gong, PandaDoc, Dialpad, Lucia (data enrichment), LlamaVisor (internal customer data backend), Sendspark, and related integrations and automation. This is a cross-functional role: technical systems work, product/ops partnership, vendor management, documentation, and end-user enablement. You should be comfortable owning projects end-to-end. Key responsibilities: Platform administration - Make decisions about the ideal tech stack to improve GTM efficiency at EasyLlama. - Administer HubSpot: users & permissions, properties, pipelines, deals, contact & company data model, workflows, lists, templates, and reporting. - Manage Gong: user access, workspace configuration, integration with HubSpot/Dialpad, and recording/insights lifecycle. - Administer PandaDoc: templates, contract lifecycle, eSignature workflows, and HubSpot/PandaDoc linkages. - Maintain Dialpad: phone provisioning, call routing, logging and HubSpot call records. - Manage Lucia: enrichment workflows, API keys, mapping enrichment fields to HubSpot and LlamaVisor. - Support Sendspark: template management, personalization tokens, and integrations for personalized video outreach. - Own LlamaVisor integrations: ensure customer data syncs reliably between LlamaVisor and HubSpot/analytics systems, debug sync issues and maintain data model documentation. Integration & automation - Design, implement and maintain integrations between systems (native integrations, middleware like Zapier/Make, custom scripts using APIs). - Build and maintain automations to reduce manual work for Sales, SDR, CS, and Marketing. - Ensure data integrity across systems (deduplication, field mapping, sync rules) and maintain data pipelines. Reporting & observability - Maintain GTM operational dashboards and reports, support ad hoc analytics requests and ensure source-of-truth data. - Implement alerts and SLAs for critical syncs and automations. Enablement & documentation - Produce clear runbooks, system diagrams, onboarding docs, and training materials for GTM teams. - Train Sales, Marketing and CS teams on best practices and new functionality. Vendor & budget management - Manage vendor relationships, contracts, renewals, and help evaluate new GTM tools. - Manage operational budgets for GTM tooling as required. Who You Are: - 3+ years experience administering GTM systems (CRM + sales enablement / comms tooling) or Revenue Operations / GTM Ops role. - Hands-on HubSpot admin experience (properties, pipelines, workflows, reporting). - Experience with one or more of: Gong, PandaDoc, Dialpad, Sendspark, or similar systems. - Strong API & integration experience (building/maintaining integrations with REST APIs; experience with middleware like Zapier/Make/Integromat is a plus). - Comfortable with SQL and troubleshooting data issues - Strong documentation and stakeholder communication skills; proven cross-functional collaboration with Sales and Marketing. - Excellent problem solving and incident response skills; able to independently drive projects to completion. Preferred qualifications: - HubSpot certifications (Admin, Sales Software, etc.). - Prior experience owning internal systems or a customer data backend (similar to LlamaVisor). - Experience with data warehousing / BI tools (BigQuery, Snowflake, Looker, or equivalent). - Experience supporting compliance frameworks (SOC2, GDPR). - Experience with Gong admin or implementation. Interview Process: - Initial Screening - Hiring Manager Interview - Case Study - Cross Functional Team Interview How We'll Take Care of You: - Base Salary: $80,000 - $107,000 - Flexible, fully remote environment - Competitive employer-sponsored health insurances - 401(k) + company matching - Professional development reimbursements - Quarterly remote work stipend *The EasyLlama herd is fully remote, with employees distributed across the US. We are currently hiring in the following approved* states: AR - Arkansas CA - California CO - Colorado CT - Connecticut FL - Florida IL - Illinois LA - Louisiana MA - Massachusetts MI-Michigan MN - Minnesota NJ - New Jersey NY - New York NC - North Carolina OH - Ohio OR- Oregon PA - Pennsylvania TN - Tennessee TX - Texas VA - Virginia WA - Washington WI - Wisconsin *EasyLlama reserves the right to change the list of approved states at anytime. *To ensure the best employee experience, we offer competitive compensation packages, comprehensive benefits, an annual wellness stipend, PTO, 401k with company matching, and monthly team events to nurture connection! At EasyLlama, we strive to walk the walk. We are helping make workplaces all over the globe safer and more inclusive, including our own. We honor employees and candidates from all walks of life and all experiences, regardless of race, ethnicity, veteran status, disability, sexual orientation, gender identity or religion. *Applies to full time (W2) employees.

• Manage inbound lead flow effectively to convert into qualified sales pipeline by multithreading additional contacts to join the first meeting. • Build a target account strategy to pinpoint ideal customers using firmographic data, intent signals, and key personas. Craft personalized, multi-channel outreach sequences that speak to each prospect’s industry, pain points, and priorities. Consistent follow-up, leveraging warm intros, thought leadership content, and strategic use of executive alignment helps open doors • Source and close new business to consistently meet or exceed quarterly sales quotas • Build an understanding of the EasyLlama product • Manage the full sales cycle: Prospect for new customers, host online demos, create proposals, and close deals • Practice accurate pipeline management with excellent forecasting • Work closely with Customer Support and Customer Success to ensure effective communication of issues and smooth onboarding

EasyLlama is transforming the HR compliance industry by reinventing outdated and uninspiring training solutions and adapting them for the mobile-first generation. Our engaging, fun, and interactive training helps millions of employees worldwide build a safer, more positive, and inclusive workplace. As we continue to set the standard in compliance solutions, our vision extends far beyond training—we aim to partner with thousands of organizations to reduce employee risk and foster a more inclusive and secure environment for all. With world-class customer reviews—boasting a 96% rating on G2 from over 100 reviews—and industry-leading NPS and Customer Satisfaction scores, EasyLlama is proud to have earned the trust of over 5,000 clients, including brands like Shake Shack, WeightWatchers, Sephora, JiffyLube, and Y Combinator. Our mobile-friendly platform delivers on-demand, self-paced, and bite-sized solutions that meet employees where they are, increasing engagement and retention. At EasyLlama, we are not just transforming compliance training—we are challenging the status quo. We have a strong culture of collaboration, innovation, and getting things done. Our CORE values DRIVE is how we work at EasyLlama. Weʼre Doers, Resourceful, Impactful, Valued Partners, & Excellence-Focused. - We are Doers. We proactively make things happen. - We are Resourceful. We treat time, money, and energy as valuable. - We are Impactful. We prioritize what matters. - We are Valued Partners. We put customers & teammates first. - We are Excellence-Obsessed. We always deliver excellent work. From CEO to newest hire, DRIVE asks us to take ownership, solve problems, prioritize what matters, support teammates, and deliver high- quality work. When we live these values, our product choices, customer interactions, hiring, and promotions all help us live out our mission: to build safer and more productive workplaces. About the Role We are seeking a Food Safety Subject Matter Expert (SME) to review and validate compliance training content prior to publication. You will collaborate with our instructional design team to ensure courses accurately reflect regulatory requirements and effectively translate complex topics into clear, actionable learning for frontline workers and supervisors. *This is a contract-based role, with scope defined per course or batch of courses. What You’ll Do - Review course scripts, slides, and assessments for accuracy and regulatory alignment - Identify outdated, missing, or unclear content - Flag technical inaccuracies or misinterpretations of regulations - Recommend improvements to clarity, structure, and learner comprehension - Validate alignment between learning objectives and regulatory requirements - Ensure appropriate terminology, tone, and real-world applicability - Provide structured written feedback within agreed timelines - Respond to follow-up questions from internal teams - Conduct final accuracy reviews prior to publication Who You Are: Required Qualifications - Strong expertise in food safety regulations and compliance frameworks (e.g., FDA, FSMA, or equivalent) - Working knowledge of food hygiene, safety practices, and training requirements across food production, agriculture, or hospitality environments - Familiarity with regulatory compliance in at least one of the following areas: - Food manufacturing or processing - Fresh produce safety - Animal food or feed safety - Food defense or risk mitigation - Foodservice or beverage/alcohol compliance - Ability to assess training content for accuracy, clarity, and practical applicability - Experience working with frontline and/or supervisor-level training audiences Preferred Qualifications - Relevant certifications (e.g., PCQI or equivalent food safety credentials) - Experience with regulatory inspections, audits, or compliance program implementation - Background in developing or delivering food safety training - Familiarity with U.S. federal and/or state-level food safety regulations - Experience in multilingual or workforce training environments What to Expect: The interview process at EasyLlama is designed to move quickly based on candidate and team availability. We aim to complete the process and have someone engaged within 1–2 weeks. Here’s what you can expect: - Recruiter Screen - Hiring Manager - Panel Interview (Peer + Executive) How We'll Take Care of You: - $90-$100/hour - Flexible, fully remote environment *The EasyLlama herd is fully remote, with employees distributed across the US. We are currently hiring in the following approved* states: AR - Arkansas CA - California CO - Colorado CT - Connecticut FL - Florida IL - Illinois LA - Louisiana MA - Massachusetts MI-Michigan MN - Minnesota NJ - New Jersey NY - New York NC - North Carolina OH - Ohio OR- Oregon PA - Pennsylvania TN - Tennessee TX - Texas VA - Virginia WA - Washington WI - Wisconsin *EasyLlama reserves the right to change the list of approved states at anytime. *To ensure the best employee experience, we offer competitive compensation packages, comprehensive benefits, an annual wellness stipend, PTO, 401k with company matching, and monthly team events to nurture connection! At EasyLlama, we strive to walk the walk. We are helping make workplaces all over the globe safer and more inclusive, including our own. We honor employees and candidates from all walks of life and all experiences, regardless of race, ethnicity, veteran status, disability, sexual orientation, gender identity or religion. *Applies to full time (W2) employees.

EasyLlama is transforming the HR compliance industry by reinventing outdated and uninspiring training solutions and adapting them for the mobile-first generation. Our engaging, fun, and interactive training helps millions of employees worldwide build a safer, more positive, and inclusive workplace. As we continue to set the standard in compliance solutions, our vision extends far beyond training—we aim to partner with thousands of organizations to reduce employee risk and foster a more inclusive and secure environment for all. With world-class customer reviews—boasting a 96% rating on G2 from over 100 reviews—and industry-leading NPS and Customer Satisfaction scores, EasyLlama is proud to have earned the trust of over 5,000 clients, including brands like Shake Shack, WeightWatchers, Sephora, JiffyLube, and Y Combinator. Our mobile-friendly platform delivers on-demand, self-paced, and bite-sized solutions that meet employees where they are, increasing engagement and retention. At EasyLlama, we are not just transforming compliance training—we are challenging the status quo. We have a strong culture of collaboration, innovation, and getting things done. Our CORE values DRIVE is how we work at EasyLlama. Weʼre Doers, Resourceful, Impactful, Valued Partners, & Excellence-Focused. - We are Doers. We proactively make things happen. - We are Resourceful. We treat time, money, and energy as valuable. - We are Impactful. We prioritize what matters. - We are Valued Partners. We put customers & teammates first. - We are Excellence-Obsessed. We always deliver excellent work. From CEO to newest hire, DRIVE asks us to take ownership, solve problems, prioritize what matters, support teammates, and deliver high- quality work. When we live these values, our product choices, customer interactions, hiring, and promotions all help us live out our mission: to build safer and more productive workplaces. About the Role We are seeking an experienced Environmental Health & Safety (EHS) Subject Matter Expert (SME) to support the review and validation of compliance training content. In this contract role, you will collaborate with our instructional design team to ensure courses are accurate, up-to-date, and actionable for real-world learners. Your expertise will help translate complex regulatory requirements into clear, practical training for both frontline employees and supervisors. *This is a contract-based role, with scope defined per course or batch of courses. What You’ll Do - Review course scripts, slide decks, and assessments for regulatory accuracy and completeness - Identify outdated, missing, or unclear content based on current laws and standards - Flag technical inaccuracies or misinterpretations of regulatory requirements - Recommend improvements to clarity, structure, and learner comprehension - Validate alignment between learning objectives and applicable regulations - Ensure appropriate terminology, tone, and real-world relevance - Provide structured written feedback within agreed timelines - Respond to follow-up questions from internal teams - Conduct final accuracy reviews prior to course publication Who You Are: Required Qualifications - Strong expertise in EHS, occupational safety, and regulatory compliance frameworks (e.g., OSHA, DOT, EPA, or equivalent) - Working knowledge of safety programs, hazard identification, and compliance training requirements across industrial, construction, agricultural, or government environments - Ability to evaluate training content for accuracy, clarity, and practical applicability - Experience working with frontline and/or supervisor-level audiences - Experience in at least one or more of the following domains: - Workplace safety and injury prevention - Hazardous materials or transportation safety - Environmental compliance and waste management - Industrial hygiene or exposure risk mitigation - Regulated testing or safety-sensitive workforce programs Preferred Qualifications - Relevant certifications (e.g., CSP, CIH, CHMM, or similar) - Experience with regulatory inspections, audits, or compliance program implementation - Background in developing or reviewing compliance training programs - Familiarity with California-specific EHS regulations or other state-level requirements - Experience across multiple industries (e.g., construction, logistics, manufacturing, agriculture, or public sector) What to Expect: The interview process at EasyLlama is designed to move quickly based on candidate and team availability. We aim to complete the process and have someone engaged within 1–2 weeks. Here’s what you can expect: - Recruiter Screen - Hiring Manager - Panel Interview (Peer + Executive) How We'll Take Care of You: - $90-$100/hour - Flexible, fully remote environment *The EasyLlama herd is fully remote, with employees distributed across the US. We are currently hiring in the following approved* states: AR - Arkansas CA - California CO - Colorado CT - Connecticut FL - Florida IL - Illinois LA - Louisiana MA - Massachusetts MI-Michigan MN - Minnesota NJ - New Jersey NY - New York NC - North Carolina OH - Ohio OR- Oregon PA - Pennsylvania TN - Tennessee TX - Texas VA - Virginia WA - Washington WI - Wisconsin *EasyLlama reserves the right to change the list of approved states at anytime. *To ensure the best employee experience, we offer competitive compensation packages, comprehensive benefits, an annual wellness stipend, PTO, 401k with company matching, and monthly team events to nurture connection! At EasyLlama, we strive to walk the walk. We are helping make workplaces all over the globe safer and more inclusive, including our own. We honor employees and candidates from all walks of life and all experiences, regardless of race, ethnicity, veteran status, disability, sexual orientation, gender identity or religion. *Applies to full time (W2) employees.