Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The role of the Senior Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. - You will oversee the engagement and outcomes for customers in your portfolio - Assign out activities to other team members to achieve outcomes - Ensure customers are technically healthy and on the most recent version of our product - Guide development of new Success Plays - Work with customers to create new use case/success stories - Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses - Guide other ServiceNow teams to address customer issues - Identify and own new projects - Reduce number of escalated customers - Guide best practice development and mentor/guide junior team members - Help with recruiting Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 10+ years of related work experience; OR equivalent work experience - Creativity with comfort running projects independently - Improve complex issues through analysis and resolution - Succeed in working collaboratively - Mentor team members - ServiceNow certifications For positions in this location, we offer a base pay of $133,600 - $233,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Title: Client Technology Manager Job Category: Client Management (IT) Requisition Number: CLIEN004301 Location: Dallas, TX 75219, USA Chicago, IL 60602, USA Los Angeles, CA West Los Angeles, CA, USA San Francisco, CA 94111, USA Minneapolis, MN 55402, USA Full-Time Hybrid Job Description: ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world. This role will be hybrid 3 days in office in Dallas, TX; Chicago, IL and remote for Los Angeles, CA; San Francisco, CA; Minneapolis, MN. The Opportunity: The Client Technology Manager (CTM) is a high impact hands-on leadership role, responsible for delivering our IT managed services to a portfolio of client accounts with the support of a dedicated technical team. The CTM will manage customer relationships and expectations, liaise to internal communities and stakeholders to ensure customer success and spearhead projects to modernize client infrastructure. Recent Hands-On Technical competencies including Cloud and New Technology experience is required. Please see the "Who You Are" section below. What you will do: - Oversee technology services for a portfolio of ECI clients. - Maintain strong client relationship, serve as trusted strategic advisor leveraging scheduled, ad-hoc, and C-Level strategic meetings. - Develop and maintain a deep functional knowledge of customer's goals, technical challenges, business objectives, critical infrastructure, and proactively mitigate risk within the environment. - Provide client-based feedback to ECI management on new needs not currently addressed within the ECI Platform with a focus on continuous improvements and enhancements. - Assist with client facing budget forecasting, financial cost analysis reports and documentation. - Engage with client compliance team members to provide security recommendations which cover both business and regulatory needs. - Enable clients using latest technology trends surrounding Information Security and Cloud Services (IaaS/SaaS) - Drive customer satisfaction through support case evaluation, task management and recurring client engagement. - Collaborate cross-functionally to ensure successful delivery of project implementations, migrations, and upgrades, which include mail system migrations, cloud site migrations, new office constructions and new technology deployments. - Hands-on support of client configurations as they pertain to in-house proprietary standards and best practices. - Participate in vendor due-diligence exercises, security reviews, data integrity & availability services. - Manage a team of Field Service Engineers and Senior Systems Engineers in supporting the client portfolios and their distributed workforce. - Be accountable for client technical escalations and subsequent resolutions. Serve as a main point of contact and act as an escalation point to engineers. Who you are: - Recent Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 10/11 - Recent Administration experience with Public Cloud platforms with focus in Microsoft 365 and Azure - Recent Experience in technical project management as applied to data/infrastructure migrations, relocations, major system upgrades, and new site deployments. - Extensive experience in administration of e-mail platforms and security integrations such as Exchange Online and Google Workspace - Recent Experience administering VMware vSphere and Hyper-V platforms. - Recent Hands on experience in deployment and management of routing, switching, wireless, and security appliance technologies using vendors such as Cisco, Palo Alto Networks, and Meraki - Proficient in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations Bonus points if you have: - Experience with Managed Service Providers (MSP) - Experience with Microsoft Modern Workplace - Amazon Web Services (AWS) or Google Cloud Platform (GCP) administration experience - Financial Services Industry experience - Certifications in cloud services, network management or cyber-security, such as CCNA, CISSP, Azure Fundamentals and VCP ECI's culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $150,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you'd be a great fit and are ready for your best job ever, we'd like to hear from you!! #LI-Hybrid

Title: Customer Success Manager, Mortgage Location: United States Remote Salary Full-Time Job Description: Mortgage Customer Success Manager Remote in the U.S. | Full-Time About Zonda Zonda is redefining the future of housing. As the leading provider of data, analytics, and technology solutions for the homebuilding industry, we are uniquely positioned at the center of one of the fastest-growing sectors in real estate. We make bold bets on the future of housing, empowering the next generation of builders, developers, lenders, and industry professionals with the insights and tools they need to win. At Zonda, you'll have the opportunity to bring your passion, curiosity, and expertise to a team shaping the future of housing through innovation, data, and technology. The Role Zonda is seeking a Mortgage Customer Success Manager to support our growing Mortgage segment. In this role, you will serve as a trusted partner to mortgage clients, helping them maximize value from Zonda's data and platform solutions while ensuring a positive overall customer experience. This is a fast-paced, client-facing role that is ideal for someone who is highly organized, self-directed, tech-savvy, and passionate about building strong relationships. You will play a key role in client retention, satisfaction, product adoption, and long-term account success. What You'll Do - Build and maintain strong relationships with leaders and professionals in the mortgage industry - Serve as a primary point of contact for clients, ensuring a high-quality customer experience throughout the lifecycle - Lead client trainings, platform walkthroughs, and online demonstrations to drive adoption and engagement - Understand client goals and align Zonda solutions to meet their business needs - Partner cross-functionally with internal teams to support client success and resolve issues effectively - Monitor customer activity, identify opportunities for growth, and proactively support client retention - Maintain accurate client records and engagement updates in CRM platforms such as Salesforce and Gainsight - Travel as needed to support client relationships, training, and business needs Who You Are - A tech-savvy presenter who is comfortable leading online demos and showcasing platform capabilities - A strong communicator with excellent verbal, written, and organizational skills - A collaborative team player who values partnership and collective success - A client-focused relationship builder who can quickly establish trust and rapport - A confident communicator across phone, virtual, and in-person settings - Passionate about educating clients and helping them fully leverage tools and features - Skilled at understanding customer needs and matching them with the right solutions - Experienced using CRM platforms and managing client interactions in a structured, thoughtful way What You'll Bring - Bachelor's degree preferred - 3-5+ years of experience in customer success, account management, or another client-facing role - Strong professional presence and exceptional organizational skills - Excellent communication skills with the ability to build rapport quickly with clients - Strong technical aptitude and CRM experience required; Salesforce and Gainsight experience preferred - Experience in or interest in the housing industry, particularly new home development, is a plus - A team-oriented mindset and strong commitment to customer success - Willingness to travel up to 25% Why You'll Love This Role - Meaningful work with opportunities for growth and career development - Comprehensive benefits package including Medical, Dental, and Vision - 100% company-paid Life Insurance, Short-Term Disability, and Long-Term Disability - 401(k) with company match - Paid vacation and company holidays - Employee Assistance Program (EAP) - Live meditation sessions - Employee recognition platform - Virtual wellness program - Remote work environment - Visionary leadership team Inclusion & Equal Opportunity Employment Zonda is proud to be an Equal Opportunity Employer committed to fostering a diverse, inclusive, and welcoming workplace. We are interested in every qualified candidate who is eligible to work in the United States.

Title: Manager, Digital Customer Analytics & Insights Location: Newark United States Job Description: Full time job requisition id R26_000238 When you join Sallie Mae, you become a champion for all students. We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way. We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. What You'll Contribute As a Digital Customer Analytics & Insights manager, you will own digital application funnel and customer journey analytics to accelerate business growth, optimize performance, and improve customer experiences. You will lead analytical initiatives in partnership with Product and Marketing teams to deepen understanding of the customer journey across multiple flows and identify opportunities to improve efficiency, engagement, and decision-making across the organization. You would also partner with Brand team to conduct NPS survey and NPS reporting. What You'll Do - Conduct deep‑dive digital analytics to understand customer behavior drivers, funnel drop‑offs, channel performance, and segmentation opportunities across digital journey - Partner with Product and Marketing teams to define digital measurement strategies, ensuring accurate tracking of customer interactions, key events, and funnel milestones across digital touchpoints - Lead A/B testing agenda for digital journey to identify friction points and improve customer experience - Own NPS survey analytics in partnership with Brand team, ensuring appropriate analytics to report franchise-level NPS scores, and interpretation of internal and external factors affecting NPS scores - Develop models and forecasts to support business planning and decision-making. - Present findings and recommendations to senior leadership to influence strategic decision-making. - Collaborate with cross-functional teams to understand business objectives and provide insights to inform business strategies. - Ensure data integrity and accuracy by monitoring data sources and implementing quality control processes. - Develop digital performance reporting and dashboards to monitor funnel health, experimentation outcomes, and key digital engagement metric. The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role. What you have Minimum: education, skills and experience required. - Bachelor's degree in mathematics, statistics, economics, computer science, or related field. - 5+ years of experience in analytics, with at least 2 years of experience managing cross-functional projects. - Strong experience with SAS, SQL, Python, R, or other programming languages - Demonstrated ability to lead and manage projects and deliver high-quality analytics outputs. - Excellent communication skills, with the ability to present complex data in a clear and concise manner to stakeholders at all levels of the organization. - Strong problem-solving and critical thinking skills. - Demonstrated ability to work collaboratively across departments and functions. - Familiarity with data visualization tools such as Tableau, Power BI, or similar. Preferred: - Master's degree in mathematics, statistics, economics, computer science, or related field - Strong experience with digital analytics, including Adobe Analytics, to analyze web and app customer behavior, funnels, and conversion performance - Demonstrated experience in financial services, e-commerce, retail or consulting is preferred - Experience using GenAI for reporting and business analysis. The Americans with Disabilities Act The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Feeling your best helps you do your best: Our benefits take care of the whole you—so you can build your work around your life (not the other way around!). - Competitive base salaries - Bonus incentives - Generous PTO, Floating Holidays and 12 Federal Holidays observed - Support for financial-well-being and retirement 401k with employer match - Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more - Employer paid short-term/long-term disability and basic life insurance - Flexible hybrid working arrangements. - Paid parental leave and adoption reimbursement programs - Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) - Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives - Tuition Reimbursement and Family Scholarship Programs - Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.