World Education Services
Remote Jobs
World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. For more information about WES, please visit our website at www.WES.org .
10 Jobs
AD, Digital Engagement (Remote)
World Education ServicesWorld Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. For more information about WES, please visit our website at www.WES.org .
Title: AD, Digital Engagement (Remote) Department: Communications Reporting to: Head of Communications Type: 6-month Fixed-Term Contract Location: United States Compensation: $107,000 USD – 136,000 USD Who We Are: World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale. From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change. Together with its partners, WES enables people to learn, work, and thrive in new places. For more information about WES, please visit our website at www.WES.org. About the Opportunity: The AD, Digital Engagement will be responsible for driving digital engagement through strategies, tactics, and tools such as digital marketing, marketing automation, and oversight of the WES website to support WES’ vision, mission, strategic priorities and influence goals. You will have deep experience and skills across digital engagement and marketing, including strong knowledge of SEO standards and practices and digital tech stacks, which you will leverage to identify ways to engage with key audiences and achieve the impact and influence goals. You will manage across a focused internal and external digital engagement team, leading and developing them to work as an effective, integrated, and innovative unit that meets the needs of the organization and furthers the WES brand, mission and impact. What You’ll Do: - Leads the development and execution of a digital strategy across WES digital properties and digital channels (including marketing automation, WES.org and French translation), ensuring alignment with organizational vision, mission, strategic priorities and influence goals, positioning WES as thought leader. - Works closely with the Director of Brand & Content to ensure social media strategy and content integrate seamlessly with broader digital efforts. - Measures and continually improves the quality and impact of digital engagement efforts. Establishes and manages a dashboard of performance metrics with real-time feedback loops to guide continuous improvement across digital properties. - Lead activities, approaches, systems and workplans to ensure overall cohesion across digital properties. - Manages the digital engagement team, ensuring that they are operating as an integrated, collaborative and effective unit and leveraging expertise and continually challenging approaches, introducing new and innovative ways of engaging with external audiences. - Manage the relationship with vendors, ensuring that they are operating in line with WES strategy, values, and best interests, and that any services provided are delivered in line with the organizational expectations and managed to budget and time. - Manages and optimizes the Communications department’s technology stack. - Stay updated on digital engagement trends, changes and innovations, sharing insights confidently with the wider team. Your Experience: Required - Bachelor’s degree in a relevant field. - 5+ years of experience in progressively senior digital marketing and engagement roles within the US and/or Canada. - Proven ability to become a trusted advisor to business leaders and other influencers at all organizational levels, based on subject matter expertise and collaborative leadership style. - Creative, strategic thinker with a passion for WES’ work and a passion for digital engagement. - Proven track record of developing and implementing successful digital engagement strategies and campaigns that drive engagement, impact and awareness. - Expertise in all major social media platforms and understanding of which platforms work most effectively with which audiences and personas. - Experience in influencer marketing and developing high-quality social content. - Strong knowledge and experience with marketing tools, web analytics and traffic optimization including Google Analytics, LinkedIn/Facebook/Instagram/Twitter advertising campaign platforms, Google Ads, LinkedIn Sales Navigator, Google Analytics, Looker Studio, SEO, AEO/GEO, Marketo, Hootsuite and WordPress, Salesforce, with a point of view on what an optimum tech stack looks like for the enterprise and proven ability to translate data and trends into actionable, brand-building improvements. - Excellent grasp of digital and email marketing best practices, with strong familiarity with key anti‑spam and compliance laws as well as website accessibility standards. - Experience of managing external vendors and agencies. - Has a proven track record and deep experience of broad thinking and using innovative approaches to achieve influence goals. - Understands and has strong experience of implementing strategies, processes, and frameworks that leverage the connective and influential power of communications across organizations, systems and networks. - Experience managing a team of communications professionals. - Deep interest in WES’ work and understanding of the external landscape. - Superlative writing and listening skills with the ability to tailor written and verbal communications to a wide range of audiences. - Has the ability to effectively and appropriately challenge to drive the most effective outcomes. - Has the ability to be flexible and adaptable, seeking alternative solutions and pathways, understanding when to push and when to give in the best interests of the organization. - Strong leadership, team and relationship building, influencing and collaboration skills. - Proven ability to communicate and synthesize complex issues in a concise, clear, and convincing fashion. - Ability to work both strategically and hands-on to deliver results. - Proven ability to communicate and synthesize complex issues in a concise, clear, and convincing fashion. Desired - MA or higher degree in marketing. - Functionally bilingual in French and English. What We Offer: Joining our team at WES means embarking on a purpose-driven career with a global impact, where you contribute daily to making a tangible difference in the lives of people worldwide. You'll thrive in an employee-centric environment, with access to learning opportunities, pathways for personal and professional development, and recognition of your achievements. Our inclusive, mission-driven culture values employees and focuses on investing in our people through our culture, people framework, and programming while offering the flexibility of remote work options. - Work-Life Harmony: We believe that success is all about maintaining balance. Enjoy the freedom of remote work and flexible scheduling, paired with generous time-off policies designed to assist you in maintaining a healthy equilibrium between your personal and professional commitments. Our comprehensive wellness programs and work environment are focused on fostering your well-being. - Rewards and Recognition: Your dedication and achievements are the cornerstone of our success. We recognize the importance of valuing your hard work, which is why we offer competitive compensation, comprehensive benefits, and tangible rewards to celebrate your contributions. - Professional Growth and Development: We are committed to nurturing growth within our team, recognizing that growth is essential to providing opportunities for career advancement and ongoing professional development. To prioritize your learning and success, we invest in comprehensive training programs and offer tuition reimbursement opportunities. We promote a culture of continuous learning that empowers you to thrive and evolve in your career. - Innovation and Impact: Engage in work that directly transforms lives and empowers individuals and communities by expanding access to global educational and professional pathways. Join us in fostering a culture that values innovation, embraces new approaches, and leverages transformation to implement and drive impactful change. - Community and Connection: Our team is made up of individuals from different cultures and backgrounds who have varying perspectives and ideas. Our diverse workforce reflects the global community we serve, and we take pride in it. We are committed to fostering a workplace where everyone feels valued, respected, and included. Experience the power of connection by participating in a range of activities, including employee-led resource groups, town halls, collaborative team events, meaningful volunteer opportunities, and initiatives that promote equity, celebrate diversity, and cultivate a strong sense of belonging within our organization. Values: - Opportunity - We open doors so people can build better futures. - Inclusion - We become stronger, more creative, and more resilient when we embrace diversity. - Equity - We uphold fairness and justice in our work and actions. - Enterprising - We are resourceful, inventive, and driven. Inclusive Recruitment Process: We welcome all applicants, irrespective of their experience perfectly fitting the job description, as we value diverse and innovative viewpoints. At our organization, individuals who thrive in a culture of continuous learning and inclusive teamwork excel. We are committed to fostering an inclusive and accessible work environment where everyone feels valued, respected, and supported and welcome members of all backgrounds and perspectives to apply. Our Commitment: World Education Services is committed to fostering an inclusive workplace that reflects the rich tapestry of our communities, both in the US and Canada. This commitment is underscored by our unwavering dedication to providing equal opportunities to all qualified individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. This commitment extends to every aspect of employment, from recruitment and hiring to promotions, training, and benefits. We comply with all applicable federal, state, and local anti-discrimination laws. For us, diversity goes beyond compliance – it's about embracing unique perspectives and cultivating an environment where everyone feels valued and empowered to reach their full potential. If you require assistance and/or accommodation at any point during the recruitment process, please contact us at hiring@wes.org, we're here to support you. Our Talent Acquisition team is happy to work with you to find solutions that meet your needs. For more information about WES, please visit our website at www.WES.org This position is an existing vacancy and is currently open for hire.
AD, Digital Engagement (Remote)
World Education ServicesWorld Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. For more information about WES, please visit our website at www.WES.org .
Title: AD, Digital Engagement Department: Communications Reporting to: Head of Communications Type: 6-month Fixed-Term Contract Location: Canada (Candidates based in British Columbia, Alberta, Manitoba, Saskatchewan, Ontario, Nova Scotia, or willing to relocate) Compensation: $102,000 CAD – 130,000 CAD Who We Are: World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale. From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change. Together with its partners, WES enables people to learn, work, and thrive in new places. For more information about WES, please visit our website at www.WES.org. About the Opportunity: The AD, Digital Engagement will be responsible for driving digital engagement through strategies, tactics, and tools such as digital marketing, marketing automation, and oversight of the WES website to support WES’ vision, mission, strategic priorities and influence goals. You will have deep experience and skills across digital engagement and marketing, including strong knowledge of SEO standards and practices and digital tech stacks, which you will leverage to identify ways to engage with key audiences and achieve the impact and influence goals. You will manage across a focused internal and external digital engagement team, leading and developing them to work as an effective, integrated, and innovative unit that meets the needs of the organization and furthers the WES brand, mission and impact. What You’ll Do: - Leads the development and execution of a digital strategy across WES digital properties and digital channels (including marketing automation, WES.org and French translation), ensuring alignment with organizational vision, mission, strategic priorities and influence goals, positioning WES as thought leader. - Works closely with the Director of Brand & Content to ensure social media strategy and content integrate seamlessly with broader digital efforts. - Measures and continually improves the quality and impact of digital engagement efforts. Establishes and manages a dashboard of performance metrics with real-time feedback loops to guide continuous improvement across digital properties. - Lead activities, approaches, systems and workplans to ensure overall cohesion across digital properties. - Manages the digital engagement team, ensuring that they are operating as an integrated, collaborative and effective unit and leveraging expertise and continually challenging approaches, introducing new and innovative ways of engaging with external audiences. - Manage the relationship with vendors, ensuring that they are operating in line with WES strategy, values, and best interests, and that any services provided are delivered in line with the organizational expectations and managed to budget and time. - Manages and optimizes the Communications department’s technology stack. - Stay updated on digital engagement trends, changes and innovations, sharing insights confidently with the wider team. Your Experience: Required - Bachelor’s degree in a relevant field. - 5+ years of experience in progressively senior digital marketing and engagement roles within the US and/or Canada. - Proven ability to become a trusted advisor to business leaders and other influencers at all organizational levels, based on subject matter expertise and collaborative leadership style. - Creative, strategic thinker with a passion for WES’ work and a passion for digital engagement. - Proven track record of developing and implementing successful digital engagement strategies and campaigns that drive engagement, impact and awareness. - Expertise in all major social media platforms and understanding of which platforms work most effectively with which audiences and personas. - Experience in influencer marketing and developing high-quality social content. - Strong knowledge and experience with marketing tools, web analytics and traffic optimization including Google Analytics, LinkedIn/Facebook/Instagram/Twitter advertising campaign platforms, Google Ads, LinkedIn Sales Navigator, Google Analytics, Looker Studio, SEO, AEO/GEO, Marketo, Hootsuite and WordPress, Salesforce, with a point of view on what an optimum tech stack looks like for the enterprise and proven ability to translate data and trends into actionable, brand-building improvements. - Excellent grasp of digital and email marketing best practices, with strong familiarity with key anti‑spam and compliance laws as well as website accessibility standards. - Experience of managing external vendors and agencies. - Has a proven track record and deep experience of broad thinking and using innovative approaches to achieve influence goals. - Understands and has strong experience of implementing strategies, processes, and frameworks that leverage the connective and influential power of communications across organizations, systems and networks. - Experience managing a team of communications professionals. - Deep interest in WES’ work and understanding of the external landscape. - Superlative writing and listening skills with the ability to tailor written and verbal communications to a wide range of audiences. - Has the ability to effectively and appropriately challenge to drive the most effective outcomes. - Has the ability to be flexible and adaptable, seeking alternative solutions and pathways, understanding when to push and when to give in the best interests of the organization. - Strong leadership, team and relationship building, influencing and collaboration skills. - Proven ability to communicate and synthesize complex issues in a concise, clear, and convincing fashion. - Ability to work both strategically and hands-on to deliver results. - Proven ability to communicate and synthesize complex issues in a concise, clear, and convincing fashion. Desired - MA or higher degree in marketing. - Functionally bilingual in French and English. What We Offer: Joining our team at WES means embarking on a purpose-driven career with a global impact, where you contribute daily to making a tangible difference in the lives of people worldwide. You'll thrive in an employee-centric environment, with access to learning opportunities, pathways for personal and professional development, and recognition of your achievements. Our inclusive, mission-driven culture values employees and focuses on investing in our people through our culture, people framework, and programming while offering the flexibility of remote work options. - Work-Life Harmony: We believe that success is all about maintaining balance. Enjoy the freedom of remote work and flexible scheduling, paired with generous time-off policies designed to assist you in maintaining a healthy equilibrium between your personal and professional commitments. Our comprehensive wellness programs and work environment are focused on fostering your well-being. - Rewards and Recognition: Your dedication and achievements are the cornerstone of our success. We recognize the importance of valuing your hard work, which is why we offer competitive compensation, comprehensive benefits, and tangible rewards to celebrate your contributions. - Professional Growth and Development: We are committed to nurturing growth within our team, recognizing that growth is essential to providing opportunities for career advancement and ongoing professional development. To prioritize your learning and success, we invest in comprehensive training programs and offer tuition reimbursement opportunities. We promote a culture of continuous learning that empowers you to thrive and evolve in your career. - Innovation and Impact: Engage in work that directly transforms lives and empowers individuals and communities by expanding access to global educational and professional pathways. Join us in fostering a culture that values innovation, embraces new approaches, and leverages transformation to implement and drive impactful change. - Community and Connection: Our team is made up of individuals from different cultures and backgrounds who have varying perspectives and ideas. Our diverse workforce reflects the global community we serve, and we take pride in it. We are committed to fostering a workplace where everyone feels valued, respected, and included. Experience the power of connection by participating in a range of activities, including employee-led resource groups, town halls, collaborative team events, meaningful volunteer opportunities, and initiatives that promote equity, celebrate diversity, and cultivate a strong sense of belonging within our organization. Values: - Opportunity - We open doors so people can build better futures. - Inclusion - We become stronger, more creative, and more resilient when we embrace diversity. - Equity - We uphold fairness and justice in our work and actions. - Enterprising - We are resourceful, inventive, and driven. Inclusive Recruitment Process: We welcome all applicants, irrespective of their experience perfectly fitting the job description, as we value diverse and innovative viewpoints. At our organization, individuals who thrive in a culture of continuous learning and inclusive teamwork excel. We are committed to fostering an inclusive and accessible work environment where everyone feels valued, respected, and supported and welcome members of all backgrounds and perspectives to apply. Our Commitment: World Education Services is committed to fostering an inclusive workplace that reflects the rich tapestry of our communities, both in the US and Canada. This commitment is underscored by our unwavering dedication to providing equal opportunities to all qualified individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. This commitment extends to every aspect of employment, from recruitment and hiring to promotions, training, and benefits. We comply with all applicable federal, state, and local anti-discrimination laws. For us, diversity goes beyond compliance – it's about embracing unique perspectives and cultivating an environment where everyone feels valued and empowered to reach their full potential. If you require assistance and/or accommodation at any point during the recruitment process, please contact us at hiring@wes.org, we're here to support you. Our Talent Acquisition team is happy to work with you to find solutions that meet your needs. For more information about WES, please visit our website at www.WES.org This position is an existing vacancy and is currently open for hire.
Community Centering Partnership Lead (Remote)
World Education ServicesWorld Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. For more information about WES, please visit our website at www.WES.org .
Department: People Team Reporting to: Director, DEIBJ Location: Remote - Canada (Candidates based in British Columbia, Alberta, Manitoba, Saskatchewan, Ontario, Nova Scotia or willing to relocate) Compensation: $125K - $145K CAD Who We Are: World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale. From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change. Together with its partners, WES enables people to learn, work, and thrive in new places. For more information about WES, please visit our website at www.WES.org. The Opportunity WES is seeking an individual to lead, strengthen, and scale the organization’s engagement with immigrant, refugee and key communities across diverse cultures, languages, and lived experiences, focusing specifically on communities that WES serves and that are relevant partners in line with the mission and work of the organization. You will serve as a strategist and relationship‑builder for immigrant engagement, working cross‑functionally to embed community‑driven perspectives into program, product and initiative development, research, advocacy, and approaches across WES. This role will be responsible for shaping WES’ community engagement strategy in relation to strengthening equity‑centered practices, and leading efforts to elevate immigrant voices in ways that inform and influence our internal operations as well as our external partnerships and advocacy. This is an exceptional opportunity for a mission‑driven leader with a proven track record in community partnership development, immigrant advocacy, strategic planning, and systems‑level organizational work, supported by a broad and well‑established community‑based network. What You’ll Do: Strategic Leadership & Planning - Partner with leadership to develop and lead an Immigrant Experience and Engagement Community Partnership Strategy and Framework, aligning community needs with WES mission, values and strategic priorities. - Collaborates cross-functionally with Social Impact’s Community Power Lead and internal teams, including the People Team to design and implement strategies. - Identify relevant local and global emerging trends, shifts in community needs, and changes access to good work that would inform and shape long‑term strategic directions. - Advise senior leadership on culturally responsive practices, immigrant perspectives, and implications for strategic decisions. - Develop and pilot approaches to inclusive practices, documenting lessons and adapting our strategy and frameworks in line with the evolving strategic direction and priorities. - Develop clear inclusive governance approaches and provide direction and insights on how these can be implemented, adapted and evolved. Community Partnership Development - Build, maintain, and deepen trusted, long‑term relationships with immigrant communities representing diverse cultures, languages, intersectional identities, and migration journeys. - Establish and strengthen partnerships with community‑based organizations, advocacy groups, coalitions, and community partners. - Serve as a senior liaison and trusted representative of WES in key immigrant community networks and sector coalitions. Community Engagement & Representation - Design and oversee inclusive, accessible engagement initiatives—including listening sessions, focus groups, roundtables, and forums—that elevate immigrant and multicultural voices. - Ensure community insights are authentically reflected in internal planning, evaluation, and decision‑ - Represent WES at conferences, public events, sector convenings, and community spaces to build visibility and trust. Program Development, Implementation & Evaluation - Guide teams in applying community‑driven design processes and equitable evaluation methods. - Oversee participatory evaluation frameworks to gather community insights, assess impact, and ensure accountability. - Ensure the development and consistent collection, analysis, and transparent sharing of key metrics and findings with communities, partners, and internal stakeholders to support data‑informed decision‑making. Organizational Influence & Internal Partnership - Serve as a senior advisor and thought partner to internal teams as needed to integrate immigrant and community voice insights across all initiatives. - Provide strategic advice and insights on community trends, cultural responsiveness, and community partner engagement. - Support internal learning related to immigrant equity, systemic barriers, and global migration contexts. Team Leadership & Capacity Building - Supervise employees, interns, and consultants supporting community partnership and immigrant engagement work. - Partner across the People Team to build organizational capacity by developing training, tools, and guidance on immigrant‑centered engagement practices. Your Experience: Required - Bachelor's degree in a relevant field or an acceptable equivalent combination of education and experience. - Demonstrates an entrepreneurial mindset and the agility to work effectively in a dynamic organizational and external landscape, responding with emotional intelligence, steady judgment, and a consistent commitment to solution‑focused action. - Significant experience in community engagement, immigrant advocacy, multicultural and inclusive leadership, program strategy, or related fields. - Demonstrated ability to lead strategic initiatives and influence community partners, employees and contributors at all organizational levels. - Strong skills in relationship management, cross‑cultural communication, and community partnership building. - Proven experience in leading participatory processes, community‑driven design, and impact evaluation. - Strong ability to work within ambiguous, dynamic and entrepreneurial environments and see each new challenge as an opportunity for change; be comfortable with risk and failure as a natural part of long-term success. - Excellent communication skills across oral, written, and presentation formats with the ability to convey information with compassion and understanding - Ability to navigate sensitive issues with emotional intelligence, discretion, and cultural humility. - Strong analytical, planning, and decision‑making skills with experience using qualitative and quantitative insights to shape strategy. - Ability to manage multiple projects in fast‑paced, evolving environments. Desired but not essential: - Advanced degree or extensive community‑based leadership experience. - Experience developing equity‑centered programs within global organizations or social enterprises. - Knowledge of systemic, institutional, and structural barriers impacting immigrant communities—particularly in US, Canadian, and Indian contexts. - Proficient in French - Demonstrated experience engaging with Francophone and multilingual communities across global contexts. What We Offer: Joining our team at WES means embarking on a purpose-driven career with a global impact, where you contribute daily to making a tangible difference in the lives of people worldwide. You'll thrive in an employee-centric environment, with access to learning opportunities, pathways for personal and professional development, and recognition of your achievements. Our inclusive, mission-driven culture values employees and focuses on investing in our people through our culture, people framework, and programming while offering the flexibility of remote work options. - Work-Life Harmony: We believe that success is all about maintaining balance. Enjoy the freedom of remote work and flexible scheduling, paired with generous time-off policies designed to assist you in maintaining a healthy equilibrium between your personal and professional commitments. Our comprehensive wellness programs and work environment are focused on fostering your well-being. - Rewards and Recognition: Your dedication and achievements are the cornerstone of our success. We recognize the importance of valuing your hard work which is why we offer competitive compensation, comprehensive benefits, and tangible rewards to celebrate your contributions. - Professional Growth and Development: We are committed to nurturing growth within our team, recognizing that growth is essential to providing opportunities for career advancement and ongoing professional development. To prioritize your learning and success, we invest in comprehensive training programs and offer tuition reimbursement opportunities. We promote a culture of continuous learning that empowers you to thrive and evolve in your career. - Innovation and Impact: Engage in work that directly transforms lives and empowers individuals and communities by expanding access to global educational and professional pathways. Join us in fostering a culture that values innovation, embraces new approaches, and leverages transformation to implement and drive impactful change. - Community and Connection: Our team is made up of individuals from different cultures and backgrounds who have varying perspectives and ideas. Our diverse workforce reflects the global community we serve, and we take pride in it. We are committed to fostering a workplace where everyone feels valued, respected, and included. Experience the power of connection by participating in a range of activities, including employee-led resource groups, town halls, collaborative team events, meaningful volunteer opportunities, and initiatives that promote equity, celebrate diversity, and cultivate a strong sense of belonging within our organization. Values: - Opportunity - We open doors so people can build better futures. - Inclusion - We become stronger, more creative, and more resilient when we embrace diversity. - Equity - We uphold fairness and justice in our work and actions. - Enterprising - We are resourceful, inventive, and driven. Inclusive Recruitment Process: We welcome all applicants, irrespective of their experience perfectly fitting the job description, as we value diverse and innovative viewpoints. At our organization, individuals who thrive in a culture of continuous learning and inclusive teamwork excel. We are committed to fostering an inclusive and accessible work environment where everyone feels valued, respected, and supported and welcome members of all backgrounds and perspectives to apply. Our Commitment: World Education Services is committed to fostering an inclusive workplace that reflects the rich tapestry of our communities, both in the US and Canada. This commitment is underscored by our unwavering dedication to providing equal opportunities to all qualified individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. This commitment extends to every aspect of employment, from recruitment and hiring to promotions, training, and benefits. We comply with all applicable federal, state, and local anti-discrimination laws. For us, diversity goes beyond compliance – it's about embracing unique perspectives and cultivating an environment where everyone feels valued and empowered to reach their full potential. If you require assistance and/or accommodation at any point during the recruitment process, please contact us at hiring@wes.org, we're here to support you. Our Talent Acquisition team is happy to work with you to find solutions that meet your needs. For more information about WES, please visit our website at www.WES.org This position is an existing vacancy and is currently open for hire.
Product Data Analyst
World Education ServicesWorld Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. For more information about WES, please visit our website at www.WES.org .
Title: Product Data Analyst Department: Product Strategy & Management Reporting to: Product Manager Compensation: $96,200 - $100,000 USD Location: Remote - USA (candidates based in the US only) Who We Are: World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale. From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change. Together with its partners, WES enables people to learn, work, and thrive in new places. For more information about WES, please visit our website at www.WES.org. About the Opportunity: This position will be responsible for analyzing the market and using data to understand how WES can improve new and core products. Working with the Product Owner, the Product Data Analyst will help create profitable product plans and be involved in decisions about product design, marketing, and pricing strategies. What You’ll Do: - Analyze metrics to continually improve core and adjacent products. - Contribute to business operations, such as costing, production metrics, planning, and budgeting for new product initiatives. - Work cross-functionally to improve the analysis and presentation of products. - Monitor the market, competitor activities, any price movements, and make recommendations that will be used in key decision-making. - Liaise with other departments to enhance and increase the efficiency of effecting price changes in accordance with market shifts. - Drive consumer intelligence through the development of external and internal data sources that improve the business’s understanding of the product’s market, competitor activities, and consumer activities. - Measure and monitor the product or service’s performance, as well as present product related consumer, market, and competitive intelligence for short and long-term goals relating to product growth. - Develop or adopt research tools, sources, and methods that further support and contribute to the business’s product marketing management intelligence. - Formulate ways in which to package and market products in such a way that they become differentiated, compelling, easy to sell, and easy to buy. - Perform the initial product analysis to assess the need for any requested changes as well as their potential impact. - Support the product team in product decisions using quantitative data to inform the next steps. - Create metrics, or use existing ones, and monitor them to evaluate if the product direction is making users happy. - Undertake financial modelling on the products or services of the business as well as of the target markets to bring about an understanding of the relations between the product and the target market. - Produce reports and make recommendations to be used as guidance in decision-making pertinent to the business’s new and existent products. - Collect data via customer polls and market research to make recommendations about products, marketing plans, and launch strategies. Your Experience: Required - 4+ years’ experience in product data analytics within an agile environment, playing a key role in data gathering, data analysis and helping the team make data-based decisions. - BS with major BI or Data Analytics. - Solid technical background with understanding and/or hands-on experience in software development and web technologies (JIRA, Confluence experience is required). - Self-starter, with demonstrated success in using analytics to drive the understanding, growth, and success of a product. - Experience working for a SaaS solutions provider. - Experience in a fast-paced, product-led organization. - Strong hands-on experience with SQL and big data. - Experience with data visualization tools. - Experience with business intelligence tools, preferably Domo. - Experience with data-oriented programming languages like R. - Experience with AB testing. - Exceptional communication skills to help deliver insights to diverse stakeholders. - Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done. - Skilled at working effectively with cross-functional teams in a matrix organization. - Excellent written and verbal communication skills. - Enthusiastic and passionate about data analytics. - Possess in-depth knowledge and experience using JIRA and Confluence. - Demonstrated understanding of product strategy, pricing, and positioning strategies. - A “can do” proactive attitude – gets stuff done. - Willingness to learn and desire to keep up to date with technology and processes. What We Offer: Joining our team at WES means embarking on a purpose-driven career with a global impact, where you contribute daily to making a tangible difference in the lives of people worldwide. You'll thrive in an employee-centric environment, with access to learning opportunities, pathways for personal and professional development, and recognition of your achievements. Our inclusive, mission-driven culture values employees and focuses on investing in our people through our culture, people framework, and programming while offering the flexibility of remote work options. - Work-Life Harmony: We believe that success is all about maintaining balance. Enjoy the freedom of remote work and flexible scheduling, paired with generous time-off policies designed to assist you in maintaining a healthy equilibrium between your personal and professional commitments. Our comprehensive wellness programs and work environment are focused on fostering your well-being. - Rewards and Recognition: Your dedication and achievements are the cornerstone of our success. We recognize the importance of valuing your hard work which is why we offer competitive compensation, comprehensive benefits, and tangible rewards to celebrate your contributions. - Professional Growth and Development: We are committed to nurturing growth within our team, recognizing that growth is essential to providing opportunities for career advancement and ongoing professional development. To prioritize your learning and success, we invest in comprehensive training programs and offer tuition reimbursement opportunities. We promote a culture of continuous learning that empowers you to thrive and evolve in your career. - Innovation and Impact: Engage in work that directly transforms lives and empowers individuals and communities by expanding access to global educational and professional pathways. Join us in fostering a culture that values innovation, embraces new approaches, and leverages transformation to implement and drive impactful change. - Community and Connection: Our team is made up of individuals from different cultures and backgrounds who have varying perspectives and ideas. Our diverse workforce reflects the global community we serve, and we take pride in it. We are committed to fostering a workplace where everyone feels valued, respected, and included. Experience the power of connection by participating in a range of activities, including employee-led resource groups, town halls, collaborative team events, meaningful volunteer opportunities, and initiatives that promote equity, celebrate diversity, and cultivate a strong sense of belonging within our organization. Values: - Opportunity - We open doors so people can build better futures. - Inclusion - We become stronger, more creative, and more resilient when we embrace diversity. - Equity - We uphold fairness and justice in our work and actions. - Enterprising - We are resourceful, inventive, and driven. Inclusive Recruitment Process: We welcome all applicants, irrespective of their experience perfectly fitting the job description, as we value diverse and innovative viewpoints. At our organization, individuals who thrive in a culture of continuous learning and inclusive teamwork excel. We are committed to fostering an inclusive and accessible work environment where everyone feels valued, respected, and supported and welcome members of all backgrounds and perspectives to apply. Our Commitment: World Education Services is committed to fostering an inclusive workplace that reflects the rich tapestry of our communities, both in the US and Canada. This commitment is underscored by our unwavering dedication to providing equal opportunities to all qualified individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. This commitment extends to every aspect of employment, from recruitment and hiring to promotions, training, and benefits. We comply with all applicable federal, state, and local anti-discrimination laws. For us, diversity goes beyond compliance – it's about embracing unique perspectives and cultivating an environment where everyone feels valued and empowered to reach their full potential. If you require assistance and/or accommodation at any point during the recruitment process, please contact us at hiring@wes.org, we're here to support you. Our Talent Acquisition team is happy to work with you to find solutions that meet your needs. For more information about WES, please visit our website at www.WES.org
Senior Manager, Policy and Advocacy (Remote)
World Education ServicesWorld Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. For more information about WES, please visit our website at www.WES.org .
Title: Sr. Manager, Policy & Advocacy Department: Strategy, Policy & Research Reporting to: Sr Director, Policy & Research Location: Remote - Canada (Candidates based in British Columbia, Alberta, Manitoba, Saskatchewan, Ontario, Nova Scotia or willing to relocate) Compensation: $82K - $104K CAD Who We Are: World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale. From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change. Together with its partners, WES enables people to learn, work, and thrive in new places. For more information about WES, please visit our website at www.WES.org. About the Opportunity This role supports the capacity of WES Canada to engage in policy advocacy to influence policy reforms and programmatic solutions that advance the mission of WES. The role supports policy initiatives related to credential recognition, healthcare, global mobility, workforce development and equitable labour market inclusion for skilled internationally educated professionals in various regulated occupations, including educated healthcare professionals. The Sr Mgr, Policy & Advocacy role is responsible for collaborating on policy analysis, developing policy advocacy positions and strategies; engaging stakeholders, including those directly impacted by the issues; and coordinating other policy activities (e.g., planning and evaluation). Each Policy & Advocacy manager holds both general and specific portfolios, which may include any of the following: internationally educated health professionals or professionals in other regulated professionals. What You’ll Do: - Manage a number of collaborative Communities of Practice with up to 15-20 stakeholders advancing the ecosystem for internationally trained physicians, internationally educated nurses, and others. - Organize and coordinate quarterly virtual gatherings with co-chairs of various communities of practice. This includes setting the agenda, priorities, topic areas, and follow-up. - Conduct policy analysis related to licensure pathways, health workforce planning, labour market integration, direct care and the care economy, decent and good work practices. - Monitor provincial and federal labour policies impacting immigrants in regulated professions, including healthcare professions. - Collaborate with colleagues across WES Canada teams (program, policy, operations, corporate) to provide policy insight and to develop and write policy positions, recommendations, and advocacy strategies on key priorities. This includes developing theories of change/logic models to define goals, outcomes, impacts and progress metrics. - Develop workplans and implement specific advocacy strategies. - Participate in monitoring, evaluation and reporting on activities. - Provide nuanced analysis, identify trends, developments, and opportunities, In licensing reform for regulated occupations. - Organize webinars and workshops in partnership with key stakeholders, including regulatory and licensing bodies. - Research, monitor and analyze information from a range of stakeholder perspectives; conduct environmental scans of research, news, policy and program developments, legislation etc. - Develop policy insight by directly consulting relevant stakeholders to inform policy advocacy positions, with a focus on those directly impacted and proximate leaders. - With the support of WES Communications teams, develop, write and disseminate policy-related materials reports, position papers, briefing notes, submissions, talking points, blogs for a range of audiences - Develop materials and present in meetings, conferences, workshops, and other fora. - Represent WES with external stakeholders - Identify, build, and nurture relationships with a range of system stakeholders including those directly impacted, allies, partners, decision-makers and influencers in order to develop and implement WES’ policy agenda. - Engage with those directly affected by issues, and proximate leaders, to ensure that WES positions are informed by and amplifying those voices. - Lead, participate in and/or support stakeholder meetings including coordination, agenda-setting, planning, notetaking, and follow-up, including logging in Salesforce. - Provide project management for policy and stakeholder initiatives through work-planning, managing critical paths, tracking, and reporting - With Sr. Director, identify where contractor/consulting support is required on projects, develop scope of work, recruit and manage contractors/consultants. - Support department and division level planning and evaluation activities including tracking, reporting, and reflection/learning - Assist in the development and implementation of specials projects as assigned and perform other duties as and when required. Your Experience: The ideal candidate will have: Required - Master’s degree in public policy, public health, workforce planning, labour studies, regulated occupations, economics, public administration, immigration studies, political science, knowledge management or other relevant social science field, or equivalent combination of education and experience. - Five years of relevant, hands-on policy and advocacy experience in immigrant workforce integration, labour market policy, regulated occupations, and/or healthcare workforce planning. - Familiarity with policy reforms and programmatic initiatives which impact internationally educated healthcare professionals and/or familiarity with regulated occupation frameworks and licensing bodies. - Strong facilitation skills to manage virtual communities of practice comprised of subject matter experts, civil society and non-profit organizations, academics, government members and those with lived experience working to address systemic barriers faced by internationally educated healthcare professionals. - Strong understanding of decent work practices and job quality in regulated occupations. - Strong project management experience, including managing complex, cross-sector initiatives. - Exceptional written and oral communication skills, including a proven ability to create and deliver presentations to a range of audiences and to communicate and liaise with senior leaders and decision-makers. - Work experience and/or subject matter expertise in immigration policy and economic inclusion of immigrants, with specialized knowledge in one or more of the following: occupational licensing, especially internationally educated health professionals; competency-based hiring and employer engagement; or other areas aligned with WES mission. - Demonstrated ability to navigate the political landscape and the policy making processes of a range of stakeholders - Demonstrated political acuity to navigate among groups with diverse or divergent interests - Strong interpersonal skills and ability to support and work collaboratively with other team members and partners to advance shared goals and projects. - Strong research and analytical skills including demonstrated abilities to carry out basic quantitative research and data analysis. - Strong project management skills and the ability to manage multiple tasks and projects at once. - Proven ability to apply a complexity-lens and systems thinking approaches to complex problems and dynamic/emergent environments. - Ability to navigate in evolving and changing situations to meet goals and objectives - High-level of computer proficiency, including MS Office suite (Outlook, Excel, PowerPoint), cloud-based systems, Teams and other common digital work tools. - Be excited about WES’ mission, and advancing equity, inclusion, and diversity. - Be able to navigate in evolving and dynamic situations to meet goals and objectives. - Have a deep-rooted intellectual curiosity and an openness to diverse ideas and perspectives. - Thrive an environment that values transparency, collaboration, and a learning orientation. - Build informal working relationships, quickly establish credibility in new areas of work, and mobilize people at all levels towards collaborative goals. - Strong alignment with WES mission and values and demonstrates a growth mindset Desired - Travel Requirements: Minimal travel, expected 10% - We welcome applicants with lived experience navigating licensing processes in regulated occupations - Bilingual (English and French) is an asset, but it is not required Our Values: - Opportunity - We open doors so people can build better futures. - Inclusion - We become stronger, more creative, and more resilient when we embrace diversity. - Equity - We uphold fairness and justice in our work and actions. - Enterprising - We are resourceful, inventive, and driven. Inclusive Recruitment Process: We welcome all applicants, irrespective of their experience perfectly fitting the job description, as we value diverse and innovative viewpoints. At our organization, individuals who thrive in a culture of continuous learning and inclusive teamwork excel. We are committed to fostering an inclusive and accessible work environment where everyone feels valued, respected, and supported and welcome members of all backgrounds and perspectives to apply. Our Commitment: World Education Services is committed to fostering an inclusive workplace that reflects the rich tapestry of our communities, both in the US and Canada. This commitment is underscored by our unwavering dedication to providing equal opportunities to all qualified individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. This commitment extends to every aspect of employment, from recruitment and hiring to promotions, training, and benefits. We comply with all applicable federal, state, and local anti-discrimination laws. For us, diversity goes beyond compliance – it's about embracing unique perspectives and cultivating an environment where everyone feels valued and empowered to reach their full potential. If you require assistance and/or accommodation at any point during the recruitment process, please contact us at hiring@wes.org, we're here to support you. Our Talent Acquisition team is happy to work with you to find solutions that meet your needs. For more information about WES, please visit our website at www.WES.org This position is an existing vacancy and is currently open for hire.
Lead, US Policy and Practice Architecture (Remote)
World Education ServicesWorld Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. For more information about WES, please visit our website at www.WES.org .
Title: Lead, US Policy and Practice Architecture Department: US Policy & Practice Reporting to: Deputy Director, US Policy & Practice Compensation: $107,000 - $140,000 USD Location: Remote - USA (candidates based in the US only) Who We Are: World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale. From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change. Together with its partners, WES enables people to learn, work, and thrive in new places. For more information about WES, please visit our website at www.WES.org. About the Opportunity: This role leads a policy and practice team with focus areas including ensuring a humane and pragmatic national immigration and integration infrastructure (including within states), the recognition of immigrants’ occupational credentials (such as in healthcare), and workforce access and inclusion. The Lead will guide a team in the development of model policies and practices, working closely with the Deputy Director, Head, and peers to drive towards desired impact and policy goals. Key areas of focus include team leadership and management, policy and practice development and expertise, project oversight and direction, and relationship management. The Lead reports to the team’s Deputy Director but will be on the USP&P leadership team and work closely and collaboratively with other Department team members and leaders in other WES departments. What You’ll Do: Policy and Practice Development (40%) - Develop policy recommendations and practice models aligned with our overall narrative and policy strategy, including with our evolving national immigrant and integration framework and career pathway workstream, aligning sector-specific initiatives with WES’ good work framework and economic prosperity goals. - Support WES-wide goals through coherent U.S. policy and practice action plans, and benchmarks and identify opportunities to exceed goals through strong partnerships. - Develop and maintain, in partnership with leadership team members and the Strategy, Planning, and Learning team, robust and multi-year learning, monitoring, and evaluation plans that help advance the work of the policy team. - Work in tandem with peers on the Career Pathways team to lend policy and practice expertise (including policy staff in a matrixed reporting environment) to address barriers that immigrants and others have in accessing good jobs in key industries, such as healthcare (e.g., physicians and direct care). Technical Assistance and Subject-Matter Expertise (20%) - Provide expertise and insights on policy and practice barriers, and their remedies, and develop model legislation and best practices to internal and external partners. - Provide direct technical assistance to legislators, agencies, and implementation partners. - Collaboratively lead policy and practice-based workgroups, such as those focused on credential pathways and specific policy objectives (healthcare to be seconded in full or part to career pathways depending on work stream needs). - Maintain and grow policy and practice subject matter expertise. Team Leadership and Management (20%) - Create, manage, and mentor a high performing team that builds an inclusive, collaborative, and supportive team culture focused on innovation, results-orientation, accountability, clarity, and prioritization. - Provide ongoing performance management and support to direct reports to ensure team members are contributing effectively, managing workloads, and developing their skills, knowledge, and experience. - Set clear expectations to help maintain and foster a positive work environment, both within the team and with internal and external partners. System and System Actor Engagement (20%) - Work collaboratively with the Lead, Strategic Influence and Engagement, to identify networks, partners, allies, and individuals aligned with policy objectives to build and steward relationships that move policy and practices forward at scale and help drive policy changes with impact. - Engage directly with federal, state and local actors when the purpose is technical assistance or policy design and contribute to state-level learning to national policy and framework development. - Work closely with communications colleagues to identify, develop, and drive the creation of materials for internal and external publications that contribute towards advancing policy goals. - Represent policy issues and WES in general at key conferences, webinars, meetings, and coalitions. Your Experience: Required - Bachelor’s degree or an acceptable equivalent combination of education and experience. - At least 10 years of experience in public policy, government, government relations, nonprofit or public administration, immigration-related work or campaigns, with express and demonstrated expertise in at least 1-2 in WES’s policy portfolio areas such as internationally trained professionals, workforce access, licensure, immigrants, and refugees. The majority of the experience must be in the US, with a preference for engagement at both the state and federal levels. - Five+ (5+) years of experience in leading or managing a team, with a preference to those oriented to meet system change goals as part of a wider, matrixed approach. Additional leadership training, such as through degrees, evidence of ongoing learning, or professional leadership training, is also desired but not required. - Demonstrated expertise in driving policy reforms, such as through policy analysis, stakeholder mapping and engagement, bill or amendment drafting, testimony, communication strategies, and partner engagement. - Proven track record of successfully leading system change work and engaging policy makers and key stakeholders toward a desired goal or outcome. - Demonstrated efficiency in managing multiple concurrent diverse tasks and projects with an ability to stay focused despite considerable noise in order to achieve desired outcomes. - Strong ability to work within ambiguous, dynamic and entrepreneurial environments and see each new challenge as an opportunity for change; be comfortable with risk and failure as a natural part of long-term success. - Exceptional verbal and written communication skills. - Thrive in an environment that values transparency, collaboration, and a learning orientation. - Bring a “can-do” attitude and have a willingness to stretch up and down in their role as needs evolve. - Communicate efficiently and effectively, with the intention to drive action but also with compassion and understanding. - This is a remote working role with requirements for team members to travel to in-person meetings upon request, usually in the NYC area and usually no less than three times a year. Travel to DC or other locations may be required. Most WES team schedules reflect Eastern Time, and the candidate will need to make themselves available for meetings and collaborative conversations during this time, although the general work schedule may be flexible to accommodate team members in other time zones. What We Offer: Joining our team at WES means embarking on a purpose-driven career with a global impact, where you contribute daily to making a tangible difference in the lives of people worldwide. You'll thrive in an employee-centric environment, with access to learning opportunities, pathways for personal and professional development, and recognition of your achievements. Our inclusive, mission-driven culture values employees and focuses on investing in our people through our culture, people framework, and programming while offering the flexibility of remote work options. - Work-Life Harmony: We believe that success is all about maintaining balance. Enjoy the freedom of remote work and flexible scheduling, paired with generous time-off policies designed to assist you in maintaining a healthy equilibrium between your personal and professional commitments. Our comprehensive wellness programs and work environment are focused on fostering your well-being. - Rewards and Recognition: Your dedication and achievements are the cornerstone of our success. We recognize the importance of valuing your hard work which is why we offer competitive compensation, comprehensive benefits, and tangible rewards to celebrate your contributions. - Professional Growth and Development: We are committed to nurturing growth within our team, recognizing that growth is essential to providing opportunities for career advancement and ongoing professional development. To prioritize your learning and success, we invest in comprehensive training programs and offer tuition reimbursement opportunities. We promote a culture of continuous learning that empowers you to thrive and evolve in your career. - Innovation and Impact: Engage in work that directly transforms lives and empowers individuals and communities by expanding access to global educational and professional pathways. Join us in fostering a culture that values innovation, embraces new approaches, and leverages transformation to implement and drive impactful change. - Community and Connection: Our team is made up of individuals from different cultures and backgrounds who have varying perspectives and ideas. Our diverse workforce reflects the global community we serve, and we take pride in it. We are committed to fostering a workplace where everyone feels valued, respected, and included. Experience the power of connection by participating in a range of activities, including employee-led resource groups, town halls, collaborative team events, meaningful volunteer opportunities, and initiatives that promote equity, celebrate diversity, and cultivate a strong sense of belonging within our organization. Values: - Opportunity - We open doors so people can build better futures. - Inclusion - We become stronger, more creative, and more resilient when we embrace diversity. - Equity - We uphold fairness and justice in our work and actions. - Enterprising - We are resourceful, inventive, and driven. Inclusive Recruitment Process: We welcome all applicants, irrespective of their experience perfectly fitting the job description, as we value diverse and innovative viewpoints. At our organization, individuals who thrive in a culture of continuous learning and inclusive teamwork excel. We are committed to fostering an inclusive and accessible work environment where everyone feels valued, respected, and supported and welcome members of all backgrounds and perspectives to apply. Our Commitment: World Education Services is committed to fostering an inclusive workplace that reflects the rich tapestry of our communities, both in the US and Canada. This commitment is underscored by our unwavering dedication to providing equal opportunities to all qualified individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. This commitment extends to every aspect of employment, from recruitment and hiring to promotions, training, and benefits. We comply with all applicable federal, state, and local anti-discrimination laws. For us, diversity goes beyond compliance – it's about embracing unique perspectives and cultivating an environment where everyone feels valued and empowered to reach their full potential. If you require assistance and/or accommodation at any point during the recruitment process, please contact us at hiring@wes.org, we're here to support you. Our Talent Acquisition team is happy to work with you to find solutions that meet your needs. For more information about WES, please visit our website at www.WES.org
Lead, Strategy Management (Remote)
World Education ServicesWorld Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. For more information about WES, please visit our website at www.WES.org .
Title: Lead, Strategy Management Department: Office of Strategy and Planning Reporting to: Senior Director, Strategy and Planning Location: United States Compensation: $160K - $170K USD Who We Are: World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale. From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change. Together with its partners, WES enables people to learn, work, and thrive in new places. For more information about WES, please visit our website at www.WES.org. About the Opportunity: The Strategy Management Lead orchestrates and translates WES’s enterprise strategy into coordinated execution. This role combines strategic leadership, operational execution, and change management excellence to deliver measurable outcomes across complex, cross-functional teams. The Lead will be critical in building a new function at WES tasked with managing organizational engagement with the strategy and strategic plan at all levels, including at the executive level and within business units. In addition, the Lead will help develop and support the governance structures and frameworks needed to ensure strategy development and execution across the enterprise. The Lead will partner with the Senior Director for Strategy, Planning, and Learning to ensure WES’s long-term vision, annual priorities, and cross-functional initiatives are aligned, measurable, and successfully executed by cross-functional teams across the organization. The Lead will also have exposure to WES’s Board of Trustees. What You’ll Do: Strategy Management - Serve as a trusted strategic advisor to the broader Executive Leadership Team (ELT) on strategic priorities and readiness. - Lead the coordination of the full annual and multi-year enterprise strategy planning cycle, partnering closely with the Senior Director for Strategy, Planning, and Learning, other leaders in the Strategy, Planning, and Learning Team executive team, and leaders responsible for strategy execution. - Engage across WES to translate strategic goals into actionable workstreams, milestones, and measurable outcomes. - Establish and operationalize a governance model to track progress, escalate issues, support decision-making, and prioritize initiatives. - Coordinate alignment between strategic initiatives, budgets, and resource allocation. Alignment & Communication - Align business units, departments, and functional strategies with the enterprise strategy; build the enabling function to monitor strategic coherence, alignment, and understanding across the organization enabling leaders to course correct where necessary. - Cultivate strong partnerships across functional areas to ensure unified strategy delivery. - Represent the strategy at board, executive, and enterprise forums, providing insight on progress and impact. - Support stakeholder engagement, communication, and change management best practices to ensure organization-wide understanding and adoption of the strategic plan. - Build confidence and alignment through transparent communication, storytelling, and shared success metrics. Organizational Capability Building - Build organizational capability within the strategy management team, in strategic thinking, prioritization, and execution discipline. - Model a culture of data-driven decision making, continuous improvement, and enterprise cross-team collaboration. - Build internal capacity for challenge identification and prioritization, change management, evaluation, and continuous improvement. - Develop documentation, playbooks, and frameworks to ensure continuity and momentum throughout the strategic implementation timeline. People and Functional Management - Oversee the strategy management work with general people responsibilities ensuring consistency in hiring, training, and performance management with the team. - Nurture an inclusive, collaborative, and supportive team culture that is high-performing, models organizational transparency, and encourages accountability. - Ensure quality approaches to source, select, and manage external consultants and vendors, in collaboration with respective WES teams. - Contribute to reports for the executive and senior leaders, Board members, and other key internal and external stakeholders. Your Experience: The ideal candidate will have: Required - Strong stakeholder management skills with experience in leading and delivering enterprise transformation initiatives. - Exceptional leadership and team management skills, with the ability to inspire and motivate others; experience nurturing talent preferred. - Strong executive presence and communication skills with tact, diplomacy, and adaptability. Proven ability to build trust, with the ability to effectively engage, influence, and align stakeholders at all organizational levels. - Experience utilizing inclusive and participatory models for strategy development, planning, decision-making, and/or budgeting within organizations and/or with external partners. Demonstrated ability to manage multiple projects and priorities in a fast-paced environment. - Proven ability to formulate strategy and demonstrate critical thinking and ability to operationalize strategy. - Track record as an excellent problem-solver using a data-driven approach to decision making and who enjoys taking on new challenges and demonstrates good judgement. - Fosters behaviors such as collaboration, agility, adaptability, effective communication and continuous learning that drive strategic success and integrate culture into enterprise. - Bring a “can-do” attitude and have a willingness to stretch up and down in their role as needs evolve. - Strong command of technology tools, including Microsoft Office suite (especially Word, Excel, PowerPoint, and OneDrive), Salesforce or other CRM systems, and Google Apps / G Suite. - This is a remote working role with requirements for travel to the WES office for meetings. Availability to travel to attend meetings, conferences, events, etc. is required. Desired - A Bachelor’s degree in public policy, economics, business, international relations, or other relevant degrees is an asset, but not required. - Strong knowledge of WES operating environment. - Experience in a similar capacity supporting strategy development and implementation. Our Values: - Opportunity - We open doors so people can build better futures. - Inclusion - We become stronger, more creative, and more resilient when we embrace diversity. - Equity - We uphold fairness and justice in our work and actions. - Enterprising - We are resourceful, inventive, and driven. Inclusive Recruitment Process: We welcome all applicants, irrespective of their experience perfectly fitting the job description, as we value diverse and innovative viewpoints. At our organization, individuals who thrive in a culture of continuous learning and inclusive teamwork excel. We are committed to fostering an inclusive and accessible work environment where everyone feels valued, respected, and supported and welcome members of all backgrounds and perspectives to apply. Our Commitment: World Education Services is committed to fostering an inclusive workplace that reflects the rich tapestry of our communities, both in the US and Canada. This commitment is underscored by our unwavering dedication to providing equal opportunities to all qualified individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. This commitment extends to every aspect of employment, from recruitment and hiring to promotions, training, and benefits. We comply with all applicable federal, state, and local anti-discrimination laws. For us, diversity goes beyond compliance – it's about embracing unique perspectives and cultivating an environment where everyone feels valued and empowered to reach their full potential. If you require assistance and/or accommodation at any point during the recruitment process, please contact us at hiring@wes.org, we're here to support you. Our Talent Acquisition team is happy to work with you to find solutions that meet your needs. For more information about WES, please visit our website at www.WES.org
Senior Client Success Manager (Remote)
World Education ServicesWorld Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. For more information about WES, please visit our website at www.WES.org .
Title: Senior Client Success Manager Department: Business Development and Client Success Reporting to: AD, Client Success Compensation: $125K - $135K USD Location: Remote - USA ( Candidates based in the US only) Who We Are: World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale. From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change. Together with its partners, WES enables people to learn, work, and thrive in new places. For more information about WES, please visit our website at www.WES.org. About the Opportunity: The Senior Client Success Manager plays a critical role in shaping and growing strategic partnerships across the academic, government, and regulatory sectors in the United States. Acting as both the external face of WES and the internal voice of the client, this position demands executive-level presence, autonomy, and strategic influence to ensure long-term client satisfaction, retention, and revenue growth. As the trusted advisor and primary point of contact for a portfolio of high-profile institutional clients, including regulatory bodies and leading academic institutions, this role will own the full partnership lifecycle: from onboarding and implementation to ongoing engagement and expansion. Operating with minimal oversight, you will leverage Salesforce CRM, Al-driven insights, and advanced analytics to identify risks, uncover revenue-driving opportunities, and inform executive decision-making. In addition, the Senior Client Success Manager drives long-range account planning and revenue forecasting, identifies cross-department expansion opportunities, and builds multi-threaded relationships with C-level stakeholders to influence strategic decisions. Acting with full autonomy, to lead Salesforce CRM optimization and workflow enhancements to improve data integrity and executive visibility, while implementing proactive risk management strategies to mitigate compliance and operational challenges. As a senior leader, this position will represent WES as a thought leader at industry forums and executive round tables, shaping best practices and strengthening the organization's position in the sector. What You'll Do: - Own and manage a portfolio of high-value B2B clients, ensuring adoption, satisfaction, and revenue growth through strategic onboarding, implementation, and lifecycle management in collaboration with cross-functional teams. - Serve as the strategic relationship owner for Tier 1 and Tier 2 B2B clients, managing 140+ S. government, regulatory, and academic accounts to drive engagement, retention, and growth. - Operate with full autonomy as the strategic lead for key institutional partnerships; conducting business reviews, performance assessments, and long-range planning meetings; delivering actionable industry insights; identifying revenue-driving initiatives and cross-department expansion opportunities; and proactively resolving operational, compliance, or strategic challenges to ensure alignment and growth. - Drive continuous improvement of client records and operational workstreams within Salesforce CRM, leveraging advanced configurations, automation, and analytics to enhance data integrity, streamline processes, and enable executive-level visibility for strategic decision-making. - Collaborate closely with Business Development on renewals, volume forecasting, upsell opportunities, and long-term growth strategies. - Represent WES externally at conferences, webinars, client visits, and industry roundtables, delivering polished presentations to executive and C-level audiences to strengthen brand presence and deepen client engagement. - Champion client advocacy at the executive level, ensuring timely escalation and resolution of complex service issues, operational challenges, and strategic enhancement requests to safeguard client success and strengthen long-term partnerships. Your Experience: Required - Bachelor's degree in business, public administration, education (or related), master's degree preferred, or equivalent related experience. - Minimum 8 years of progressive experience in client success, account management, or stakeholder engagement, ideally within government, higher education, credential evaluation, or regulated sectors. - Vast experience managing high profile client portfolios and complex stakeholder networks, particularly in the United States. - Expertise in Salesforce CRM and Al-powered automation tools for client management, forecasting, and reporting. - Proven experience with executive-level business reviews, develop comprehensive account retention strategies, and drive complex issue resolution. - Highly skilled in navigating matrixed organizations and managing sensitive, high-profile client relationships. - Executive presence, strong business acumen, with polished, diplomatic communication style. - High emotional intelligence and active listening skills. - Demonstrated expertise in managing and expanding high-value, complex B2B accounts, delivering measurable outcomes in client retention and revenue growth. - Strong perspicacity towards analytics and data intelligence with ability to turn data and AI-driven insights into clear business strategies. - Collaborative approach to cross-functional leadership and client partnership. - Demonstrated operational rigor and discipline in a fast-paced, dynamic environment, with the ability to pivot in real time based on client needs and executive-level prioritization. - Passion for mission-driven work and alignment with WES' core values. Desired - Willingness and ability to travel up to 50%, occasionally on short notice - Able to work in Eastern Time Zone for customer needs What We Offer: Joining our team at WES means embarking on a purpose-driven career with a global impact, where you contribute daily to making a tangible difference in the lives of people worldwide. You'll thrive in an employee-centric environment, with access to learning opportunities, pathways for personal and professional development, and recognition of your achievements. Our inclusive, mission-driven culture values employees and focuses on investing in our people through our culture, people framework, and programming while offering the flexibility of remote work options. - Work-Life Harmony: We believe that success is all about maintaining balance. Enjoy the freedom of remote work and flexible scheduling, paired with generous time-off policies designed to assist you in maintaining a healthy equilibrium between your personal and professional commitments. Our comprehensive wellness programs and work environment are focused on fostering your well-being. - Rewards and Recognition: Your dedication and achievements are the cornerstone of our success. We recognize the importance of valuing your hard work which is why we offer competitive compensation, comprehensive benefits, and tangible rewards to celebrate your contributions. - Professional Growth and Development: We are committed to nurturing growth within our team, recognizing that growth is essential to providing opportunities for career advancement and ongoing professional development. To prioritize your learning and success, we invest in comprehensive training programs and offer tuition reimbursement opportunities. We promote a culture of continuous learning that empowers you to thrive and evolve in your career. - Innovation and Impact: Engage in work that directly transforms lives and empowers individuals and communities by expanding access to global educational and professional pathways. Join us in fostering a culture that values innovation, embraces new approaches, and leverages transformation to implement and drive impactful change. - Community and Connection: Our team is made up of individuals from different cultures and backgrounds who have varying perspectives and ideas. Our diverse workforce reflects the global community we serve, and we take pride in it. We are committed to fostering a workplace where everyone feels valued, respected, and included. Experience the power of connection by participating in a range of activities, including employee-led resource groups, town halls, collaborative team events, meaningful volunteer opportunities, and initiatives that promote equity, celebrate diversity, and cultivate a strong sense of belonging within our organization. Values: - Opportunity - We open doors so people can build better futures. - Inclusion - We become stronger, more creative, and more resilient when we embrace diversity. - Equity - We uphold fairness and justice in our work and actions. - Enterprising - We are resourceful, inventive, and driven. Inclusive Recruitment Process: We welcome all applicants, irrespective of their experience perfectly fitting the job description, as we value diverse and innovative viewpoints. At our organization, individuals who thrive in a culture of continuous learning and inclusive teamwork excel. We are committed to fostering an inclusive and accessible work environment where everyone feels valued, respected, and supported and welcome members of all backgrounds and perspectives to apply. Our Commitment: World Education Services is committed to fostering an inclusive workplace that reflects the rich tapestry of our communities, both in the US and Canada. This commitment is underscored by our unwavering dedication to providing equal opportunities to all qualified individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. This commitment extends to every aspect of employment, from recruitment and hiring to promotions, training, and benefits. We comply with all applicable federal, state, and local anti-discrimination laws. For us, diversity goes beyond compliance – it's about embracing unique perspectives and cultivating an environment where everyone feels valued and empowered to reach their full potential. If you require assistance and/or accommodation at any point during the recruitment process, please contact us at hiring@wes.org, we're here to support you. Our Talent Acquisition team is happy to work with you to find solutions that meet your needs. For more information about WES, please visit our website at www.WES.org
Technology Solutions Owner - BI & Data Solutions (Remote)
World Education ServicesWorld Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. For more information about WES, please visit our website at www.WES.org .
Title: Technology Solutions Owner – Business Intelligence & Data Solutions Department: Technology Reporting to: AD, Technology Solutions Compensation: $110K - $125K USD Location: Remote - USA ( Candidates based in the US only) Who We Are: World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale. From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change. Together with its partners, WES enables people to learn, work, and thrive in new places. For more information about WES, please visit our website at www.WES.org. About the Opportunity: The Technology Solutions Owner (TSO) for Business Intelligence, Data, and Engineering Solutions is responsible for end-to-end ownership of WES’s data ecosystem, encompassing data engineering, analytics, reporting, and visualization initiatives. This role combines strategic program and project management with a strong understanding of data engineering practices and business intelligence delivery. The TSO ensures that data platforms, pipelines, and visualization tools deliver reliable, actionable insights that empower decision-making and advance WES’s mission This role coordinates complex, cross-functional data programs—aligning strategy, roadmap, delivery, and operational performance—with business priorities while fostering collaboration across technology, analytics, and business teams. What You'll Do: - Lead and manage data engineering and analytics programs from conception through implementation and sustainment, through program and project leadership. - Define and manage project scope, timelines, dependencies, and risks across multiple workstreams. - Coordinate cross-functional teams, including data engineers, developers, architects, and business stakeholders to deliver integrated solutions. - Track milestones, budgets, and deliverables; report progress and issues to executive stakeholders. - Work within the TSO team to maintain project governance and delivery frameworks for data and BI initiatives. - Drive continuous improvement in delivery practices, ensuring scalability, quality, and alignment with enterprise standards. - Ensure data engineering and Architecture alignment, oversee development and maintenance of data pipelines, integrations, and data platforms supporting WES’s operational and analytical needs. - Collaborate with Data Engineering and technology teams to ensure platform reliability, performance, and compliance with security and privacy standards. - Contribute to the evolution of WES’s data architecture strategy, including modernization initiatives and a self-service model. - Support implementation of robust ETL/ELT frameworks, data modeling standards, and metadata management. - Promote best practices for data lineage, quality, and governance in collaboration with data stewards and governance teams. - Manage the roadmap for data projects, BI and reporting solutions to ensure alignment with organizational goals and business priorities for Business Intelligence and data delivery. - Oversee the design and delivery of dashboards, reports, and analytics products that drive actionable insights. - Partner with business units to define KPIs and success metrics; ensure data solutions deliver measurable business outcomes. - Drive adoption of self-service analytics through tools such as Tableau. - Ensure quality, consistency, and usability of delivered data products. - Serve as the primary liaison between business, technology, and data teams for BI and data engineering initiatives for stakeholder engagement and communication. - Translate business needs into technical deliverables and facilitate decisions across cross-functional teams. - Communicate program status, risks, and mitigation strategies clearly to executives and stakeholders. - Foster collaboration and promote a shared understanding of data priorities across the organization. - Monitor performance metrics for data pipelines, dashboards, and reports (e.g., SLA/SLO attainment, data refresh rates, uptime) to ensure operational excellence and continuous improvement. - Drive initiatives to reduce technical debt and improve scalability, observability, and resilience in data platforms. - Document architectures, requirements, decisions, and release notes in Confluence; manage delivery using Jira or similar tools. - Implement lessons learned and retrospectives to refine program and project management practices. Your Experience: Required - Bachelor’s degree in Computer Science, Information Systems, Data Engineering, or a related field. - Proven experience managing data engineering, BI, or analytics projects in an enterprise or technology-focused organization. - Strong understanding of data lifecycle management, ETL/ELT processes, and data warehouse/lakehouse architectures (e.g., Snowflake). - Familiarity with data pipelines, integration tools, and cloud environments (Azure, AWS, or GCP). - Demonstrated ability to lead complex programs with multiple technical and business stakeholders. - Strong knowledge of data visualization and BI tools (Tableau, Looker) and their implementation best practices. - Experience with Agile delivery, project management, and collaboration tools (Jira, Confluence). - Excellent communication, facilitation, and stakeholder engagement skills. - Certifications in Agile (CSPO, PMI-ACP) or Project Management (PMP). - Strongly alignment with WES mission and values, and demonstrates a growth mindset. Desired - An understanding and commitment to the WES mission to ensure that the education, skills and talents of international - Data engineering or analytics certifications (e.g., Tableau/Salesforce, Data Visualization) and professional certification in Data Analytics, Business Intelligence, are a plus. - Operate in eastern time zone - Ability to travel What We Offer: Joining our team at WES means embarking on a purpose-driven career with a global impact, where you contribute daily to making a tangible difference in the lives of people worldwide. You'll thrive in an employee-centric environment, with access to learning opportunities, pathways for personal and professional development, and recognition of your achievements. Our inclusive, mission-driven culture values employees and focuses on investing in our people through our culture, people framework, and programming while offering the flexibility of remote work options. - Work-Life Harmony: We believe that success is all about maintaining balance. Enjoy the freedom of remote work and flexible scheduling, paired with generous time-off policies designed to assist you in maintaining a healthy equilibrium between your personal and professional commitments. Our comprehensive wellness programs and work environment are focused on fostering your well-being. - Rewards and Recognition: Your dedication and achievements are the cornerstone of our success. We recognize the importance of valuing your hard work which is why we offer competitive compensation, comprehensive benefits, and tangible rewards to celebrate your contributions. - Professional Growth and Development: We are committed to nurturing growth within our team, recognizing that growth is essential to providing opportunities for career advancement and ongoing professional development. To prioritize your learning and success, we invest in comprehensive training programs and offer tuition reimbursement opportunities. We promote a culture of continuous learning that empowers you to thrive and evolve in your career. - Innovation and Impact: Engage in work that directly transforms lives and empowers individuals and communities by expanding access to global educational and professional pathways. Join us in fostering a culture that values innovation, embraces new approaches, and leverages transformation to implement and drive impactful change. - Community and Connection: Our team is made up of individuals from different cultures and backgrounds who have varying perspectives and ideas. Our diverse workforce reflects the global community we serve, and we take pride in it. We are committed to fostering a workplace where everyone feels valued, respected, and included. Experience the power of connection by participating in a range of activities, including employee-led resource groups, town halls, collaborative team events, meaningful volunteer opportunities, and initiatives that promote equity, celebrate diversity, and cultivate a strong sense of belonging within our organization. Values: - Opportunity - We open doors so people can build better futures. - Inclusion - We become stronger, more creative, and more resilient when we embrace diversity. - Equity - We uphold fairness and justice in our work and actions. - Enterprising - We are resourceful, inventive, and driven. Inclusive Recruitment Process: We welcome all applicants, irrespective of their experience perfectly fitting the job description, as we value diverse and innovative viewpoints. At our organization, individuals who thrive in a culture of continuous learning and inclusive teamwork excel. We are committed to fostering an inclusive and accessible work environment where everyone feels valued, respected, and supported and welcome members of all backgrounds and perspectives to apply. Our Commitment: World Education Services is committed to fostering an inclusive workplace that reflects the rich tapestry of our communities, both in the US and Canada. This commitment is underscored by our unwavering dedication to providing equal opportunities to all qualified individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. This commitment extends to every aspect of employment, from recruitment and hiring to promotions, training, and benefits. We comply with all applicable federal, state, and local anti-discrimination laws. For us, diversity goes beyond compliance – it's about embracing unique perspectives and cultivating an environment where everyone feels valued and empowered to reach their full potential. If you require assistance and/or accommodation at any point during the recruitment process, please contact us at hiring@wes.org, we're here to support you. Our Talent Acquisition team is happy to work with you to find solutions that meet your needs. For more information about WES, please visit our website at www.WES.org
Program Recognition Lead (Remote)
World Education ServicesWorld Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. For more information about WES, please visit our website at www.WES.org .
Title: Program Recognition Lead Department: Office of Strategy, Planning, and Learning Reporting to: Senior Director, Strategy, Planning, and Learning Compensation: $185K - $195K USD Location: Remote - USA ( Candidates based in the US only) Who We Are: World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale. From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change. Together with its partners, WES enables people to learn, work, and thrive in new places. For more information about WES, please visit our website at www.WES.org. About the Opportunity: This role will lead, manage, scale and evolve new business offerings as part of the WES strategic plan. The incumbent will utilize their skills in strategic thought-leadership, problem-solving, and product vision to develop products and management frameworks. This position will ensure that WES is effectively serving its customers in new ways and generate revenue sources to continue its mission. This role will manage a small team to fulfil the work required. What You'll Do: - Lead development and execution of a multi-year strategy to evolve the product opportunity and business model for WES Program Recognition. - Steer initiatives across product, engineering, and partner teams – both with and without influence - to ensure the best product solution for our customers and WES. - Define a differentiated business strategy positioning based on an understanding of the market including potential competitors, substitutes, and technology trends. - Take an MVP (minimum viable product) strategy to validate hypotheses for opportunities in the business models and applications for WES Program Recognition. - Assess business and technology trade-offs, find creative solutions, and define product and delivery objectives. - Manage product P&L and budget. - Continuously develop a deep understanding and empathy for WES Program Recognition current customers and potential new product users. Driving growth to 200 programs by the end of year one. - Lead development and execution of a data-informed product roadmap of new and improved product features. - Define pricing structures, licensing, and distribution mechanisms. - Experience leading and managing a small team of direct reports (4-5) and cross-functional team resources to achieve goals. - Collaborate with cross-functional resources to build and execute product launch and go-to market strategy. Including defining relevant content, value propositions for typical use cases, distribution on applicable channels, and defining product line sales targets as well as countermeasures to address shortfalls. - Communicate regularly with business unit leaders and other key business stakeholders to ensure overall product roadmaps align with strategic imperatives. - Maintain a strong industry focus and support the assessment of external products to complement and drive product life cycles from ideation through delivery. - Other duties as the product evolves. Your Experience: Required - Strong leadership experience in product, product management, strategy or operations, developing business objectives and driving towards business goals. - Leadership and Product management experience in the education services industry or higher education industry is a plus, with an ability to drive business objectives through product development and a history of people management leading teams of product managers. - Experience leading cross-functional teams and shared people resources. - History of developing strong partnerships across large organizations in a highly collaborative environment that values challenging the status quo. - Excellent communication skills with an ability to build compelling and successful strategic and development plans that resonate with stakeholders. - Proven ability to grasp technical concepts quickly and identify key optimization opportunities, with a history of close collaboration with software engineering organizations to deliver against a shared vision and strategy. - Data minded with an ability to drive product development roadmaps based on factual data driven conclusions. - A passion for people leadership with a strong focus on colleague development and creating a collaborative and inclusive culture. - Strong communication skills; sense of urgency; strong customer empathy; adaptive to change; continuous improvement mentality; self-starter. - Proven ability to build and execute product roadmaps and implementation plans. - Bachelor’s degree, MBA preferred. Desired - An understanding and commitment to the WES mission to ensure that the education, skills and talents of international student immigrants, and refugees are recognized. Knowledge of the WES evaluation methodology is a plus. - Solid experience leading the launch of successful products and features on multiple platforms. - A strong track record of delivering products while meeting or exceeding revenue, margin, and delivery commitments. What We Offer: Joining our team at WES means embarking on a purpose-driven career with a global impact, where you contribute daily to making a tangible difference in the lives of people worldwide. You'll thrive in an employee-centric environment, with access to learning opportunities, pathways for personal and professional development, and recognition of your achievements. Our inclusive, mission-driven culture values employees and focuses on investing in our people through our culture, people framework, and programming while offering the flexibility of remote work options. - Work-Life Harmony: We believe that success is all about maintaining balance. Enjoy the freedom of remote work and flexible scheduling, paired with generous time-off policies designed to assist you in maintaining a healthy equilibrium between your personal and professional commitments. Our comprehensive wellness programs and work environment are focused on fostering your well-being. - Rewards and Recognition: Your dedication and achievements are the cornerstone of our success. We recognize the importance of valuing your hard work which is why we offer competitive compensation, comprehensive benefits, and tangible rewards to celebrate your contributions. - Professional Growth and Development: We are committed to nurturing growth within our team, recognizing that growth is essential to providing opportunities for career advancement and ongoing professional development. To prioritize your learning and success, we invest in comprehensive training programs and offer tuition reimbursement opportunities. We promote a culture of continuous learning that empowers you to thrive and evolve in your career. - Innovation and Impact: Engage in work that directly transforms lives and empowers individuals and communities by expanding access to global educational and professional pathways. Join us in fostering a culture that values innovation, embraces new approaches, and leverages transformation to implement and drive impactful change. - Community and Connection: Our team is made up of individuals from different cultures and backgrounds who have varying perspectives and ideas. Our diverse workforce reflects the global community we serve, and we take pride in it. We are committed to fostering a workplace where everyone feels valued, respected, and included. Experience the power of connection by participating in a range of activities, including employee-led resource groups, town halls, collaborative team events, meaningful volunteer opportunities, and initiatives that promote equity, celebrate diversity, and cultivate a strong sense of belonging within our organization. Values: - Opportunity - We open doors so people can build better futures. - Inclusion - We become stronger, more creative, and more resilient when we embrace diversity. - Equity - We uphold fairness and justice in our work and actions. - Enterprising - We are resourceful, inventive, and driven. Inclusive Recruitment Process: We welcome all applicants, irrespective of their experience perfectly fitting the job description, as we value diverse and innovative viewpoints. At our organization, individuals who thrive in a culture of continuous learning and inclusive teamwork excel. We are committed to fostering an inclusive and accessible work environment where everyone feels valued, respected, and supported and welcome members of all backgrounds and perspectives to apply. Our Commitment: World Education Services is committed to fostering an inclusive workplace that reflects the rich tapestry of our communities, both in the US and Canada. This commitment is underscored by our unwavering dedication to providing equal opportunities to all qualified individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. This commitment extends to every aspect of employment, from recruitment and hiring to promotions, training, and benefits. We comply with all applicable federal, state, and local anti-discrimination laws. For us, diversity goes beyond compliance – it's about embracing unique perspectives and cultivating an environment where everyone feels valued and empowered to reach their full potential. If you require assistance and/or accommodation at any point during the recruitment process, please contact us at hiring@wes.org, we're here to support you. Our Talent Acquisition team is happy to work with you to find solutions that meet your needs. For more information about WES, please visit our website at www.WES.org