ECI

• own full-cycle recruiting for assigned U.S.-based technical, client-facing, and SG&A roles • build and execute proactive sourcing strategies • evaluate candidates with a high bar for quality • drive search execution with urgency and consistency • deliver a high-quality candidate and hiring manager experience

Title: Client Technology Manager Job Category: Client Management (IT) Requisition Number: CLIEN004301 Location: Dallas, TX 75219, USA Chicago, IL 60602, USA Los Angeles, CA West Los Angeles, CA, USA San Francisco, CA 94111, USA Minneapolis, MN 55402, USA Full-Time Hybrid Job Description: ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world. This role will be hybrid 3 days in office in Dallas, TX; Chicago, IL and remote for Los Angeles, CA; San Francisco, CA; Minneapolis, MN. The Opportunity: The Client Technology Manager (CTM) is a high impact hands-on leadership role, responsible for delivering our IT managed services to a portfolio of client accounts with the support of a dedicated technical team. The CTM will manage customer relationships and expectations, liaise to internal communities and stakeholders to ensure customer success and spearhead projects to modernize client infrastructure. Recent Hands-On Technical competencies including Cloud and New Technology experience is required. Please see the "Who You Are" section below. What you will do: - Oversee technology services for a portfolio of ECI clients. - Maintain strong client relationship, serve as trusted strategic advisor leveraging scheduled, ad-hoc, and C-Level strategic meetings. - Develop and maintain a deep functional knowledge of customer's goals, technical challenges, business objectives, critical infrastructure, and proactively mitigate risk within the environment. - Provide client-based feedback to ECI management on new needs not currently addressed within the ECI Platform with a focus on continuous improvements and enhancements. - Assist with client facing budget forecasting, financial cost analysis reports and documentation. - Engage with client compliance team members to provide security recommendations which cover both business and regulatory needs. - Enable clients using latest technology trends surrounding Information Security and Cloud Services (IaaS/SaaS) - Drive customer satisfaction through support case evaluation, task management and recurring client engagement. - Collaborate cross-functionally to ensure successful delivery of project implementations, migrations, and upgrades, which include mail system migrations, cloud site migrations, new office constructions and new technology deployments. - Hands-on support of client configurations as they pertain to in-house proprietary standards and best practices. - Participate in vendor due-diligence exercises, security reviews, data integrity & availability services. - Manage a team of Field Service Engineers and Senior Systems Engineers in supporting the client portfolios and their distributed workforce. - Be accountable for client technical escalations and subsequent resolutions. Serve as a main point of contact and act as an escalation point to engineers. Who you are: - Recent Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 10/11 - Recent Administration experience with Public Cloud platforms with focus in Microsoft 365 and Azure - Recent Experience in technical project management as applied to data/infrastructure migrations, relocations, major system upgrades, and new site deployments. - Extensive experience in administration of e-mail platforms and security integrations such as Exchange Online and Google Workspace - Recent Experience administering VMware vSphere and Hyper-V platforms. - Recent Hands on experience in deployment and management of routing, switching, wireless, and security appliance technologies using vendors such as Cisco, Palo Alto Networks, and Meraki - Proficient in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations Bonus points if you have: - Experience with Managed Service Providers (MSP) - Experience with Microsoft Modern Workplace - Amazon Web Services (AWS) or Google Cloud Platform (GCP) administration experience - Financial Services Industry experience - Certifications in cloud services, network management or cyber-security, such as CCNA, CISSP, Azure Fundamentals and VCP ECI's culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $150,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you'd be a great fit and are ready for your best job ever, we'd like to hear from you!! #LI-Hybrid

• create a relationship with clients as a trusted cybersecurity advisor • develop and implement cybersecurity risk management strategies tailored to the needs of financial services and government clients in various regions • advise clients on compliance with regulatory frameworks and global standards like ISO 27001, NIST, and CIS • conduct security assessments and gap analyses to identify weaknesses and recommend actionable improvements • collaborate with client stakeholders, including CISOs and IT leadership, to align cybersecurity initiatives with business objectives • stay current with evolving cyber threats, regulatory updates, and industry trends across various regions • support clients during internal and external audits, including preparation of documentation and remediation planning • collaborate with team members and contribute to the continuous improvement of internal methodologies and knowledge sharing • respond to ad hoc client queries related to cybersecurity, risk, and compliance

• Produce and edit multimedia content such as podcasts, video interviews, product demos, short‑form video clips, and motion graphics. • Design marketing graphics for campaigns, social media, events, and the website. • Support the execution of webinars, including planning, setup, coordination with speakers, live support, and post‑production. • Collaborate with subject‑matter experts to draft and refine digital marketing assets. • Maintain and update website pages, ensuring accuracy, clarity, and alignment with brand standards. • Regularly audit site content, links, and performance to enhance user experience. • Upload blogs, landing pages, event pages, and resource assets as needed. • Partner with Marketing Operations and IT to support SEO, tagging, tracking, and analytics enhancements. • Assist in the execution of integrated marketing campaigns, ensuring all digital assets are brand‑aligned and delivered on schedule. • Manage digital asset organization using ECI’s internal systems and shared drives. • Collaborate with cross‑functional teams—including Events, Product, and Sales—to ensure consistent brand messaging. • Coordinate timelines, feedback cycles, and approvals for digital assets. • Assist with reporting on engagement metrics with support from Marketing Operations. • Maintain strong relationships with internal stakeholders, external vendors, and creative partners.