Title: Customer Success Manager, Mortgage Location: United States Remote Salary Full-Time Job Description: Mortgage Customer Success Manager Remote in the U.S. | Full-Time About Zonda Zonda is redefining the future of housing. As the leading provider of data, analytics, and technology solutions for the homebuilding industry, we are uniquely positioned at the center of one of the fastest-growing sectors in real estate. We make bold bets on the future of housing, empowering the next generation of builders, developers, lenders, and industry professionals with the insights and tools they need to win. At Zonda, you'll have the opportunity to bring your passion, curiosity, and expertise to a team shaping the future of housing through innovation, data, and technology. The Role Zonda is seeking a Mortgage Customer Success Manager to support our growing Mortgage segment. In this role, you will serve as a trusted partner to mortgage clients, helping them maximize value from Zonda's data and platform solutions while ensuring a positive overall customer experience. This is a fast-paced, client-facing role that is ideal for someone who is highly organized, self-directed, tech-savvy, and passionate about building strong relationships. You will play a key role in client retention, satisfaction, product adoption, and long-term account success. What You'll Do - Build and maintain strong relationships with leaders and professionals in the mortgage industry - Serve as a primary point of contact for clients, ensuring a high-quality customer experience throughout the lifecycle - Lead client trainings, platform walkthroughs, and online demonstrations to drive adoption and engagement - Understand client goals and align Zonda solutions to meet their business needs - Partner cross-functionally with internal teams to support client success and resolve issues effectively - Monitor customer activity, identify opportunities for growth, and proactively support client retention - Maintain accurate client records and engagement updates in CRM platforms such as Salesforce and Gainsight - Travel as needed to support client relationships, training, and business needs Who You Are - A tech-savvy presenter who is comfortable leading online demos and showcasing platform capabilities - A strong communicator with excellent verbal, written, and organizational skills - A collaborative team player who values partnership and collective success - A client-focused relationship builder who can quickly establish trust and rapport - A confident communicator across phone, virtual, and in-person settings - Passionate about educating clients and helping them fully leverage tools and features - Skilled at understanding customer needs and matching them with the right solutions - Experienced using CRM platforms and managing client interactions in a structured, thoughtful way What You'll Bring - Bachelor's degree preferred - 3-5+ years of experience in customer success, account management, or another client-facing role - Strong professional presence and exceptional organizational skills - Excellent communication skills with the ability to build rapport quickly with clients - Strong technical aptitude and CRM experience required; Salesforce and Gainsight experience preferred - Experience in or interest in the housing industry, particularly new home development, is a plus - A team-oriented mindset and strong commitment to customer success - Willingness to travel up to 25% Why You'll Love This Role - Meaningful work with opportunities for growth and career development - Comprehensive benefits package including Medical, Dental, and Vision - 100% company-paid Life Insurance, Short-Term Disability, and Long-Term Disability - 401(k) with company match - Paid vacation and company holidays - Employee Assistance Program (EAP) - Live meditation sessions - Employee recognition platform - Virtual wellness program - Remote work environment - Visionary leadership team Inclusion & Equal Opportunity Employment Zonda is proud to be an Equal Opportunity Employer committed to fostering a diverse, inclusive, and welcoming workplace. We are interested in every qualified candidate who is eligible to work in the United States.

Title: Manager, Digital Customer Analytics & Insights Location: Newark United States Job Description: Full time job requisition id R26_000238 When you join Sallie Mae, you become a champion for all students. We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way. We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. What You'll Contribute As a Digital Customer Analytics & Insights manager, you will own digital application funnel and customer journey analytics to accelerate business growth, optimize performance, and improve customer experiences. You will lead analytical initiatives in partnership with Product and Marketing teams to deepen understanding of the customer journey across multiple flows and identify opportunities to improve efficiency, engagement, and decision-making across the organization. You would also partner with Brand team to conduct NPS survey and NPS reporting. What You'll Do - Conduct deep‑dive digital analytics to understand customer behavior drivers, funnel drop‑offs, channel performance, and segmentation opportunities across digital journey - Partner with Product and Marketing teams to define digital measurement strategies, ensuring accurate tracking of customer interactions, key events, and funnel milestones across digital touchpoints - Lead A/B testing agenda for digital journey to identify friction points and improve customer experience - Own NPS survey analytics in partnership with Brand team, ensuring appropriate analytics to report franchise-level NPS scores, and interpretation of internal and external factors affecting NPS scores - Develop models and forecasts to support business planning and decision-making. - Present findings and recommendations to senior leadership to influence strategic decision-making. - Collaborate with cross-functional teams to understand business objectives and provide insights to inform business strategies. - Ensure data integrity and accuracy by monitoring data sources and implementing quality control processes. - Develop digital performance reporting and dashboards to monitor funnel health, experimentation outcomes, and key digital engagement metric. The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role. What you have Minimum: education, skills and experience required. - Bachelor's degree in mathematics, statistics, economics, computer science, or related field. - 5+ years of experience in analytics, with at least 2 years of experience managing cross-functional projects. - Strong experience with SAS, SQL, Python, R, or other programming languages - Demonstrated ability to lead and manage projects and deliver high-quality analytics outputs. - Excellent communication skills, with the ability to present complex data in a clear and concise manner to stakeholders at all levels of the organization. - Strong problem-solving and critical thinking skills. - Demonstrated ability to work collaboratively across departments and functions. - Familiarity with data visualization tools such as Tableau, Power BI, or similar. Preferred: - Master's degree in mathematics, statistics, economics, computer science, or related field - Strong experience with digital analytics, including Adobe Analytics, to analyze web and app customer behavior, funnels, and conversion performance - Demonstrated experience in financial services, e-commerce, retail or consulting is preferred - Experience using GenAI for reporting and business analysis. The Americans with Disabilities Act The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Feeling your best helps you do your best: Our benefits take care of the whole you—so you can build your work around your life (not the other way around!). - Competitive base salaries - Bonus incentives - Generous PTO, Floating Holidays and 12 Federal Holidays observed - Support for financial-well-being and retirement 401k with employer match - Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more - Employer paid short-term/long-term disability and basic life insurance - Flexible hybrid working arrangements. - Paid parental leave and adoption reimbursement programs - Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) - Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives - Tuition Reimbursement and Family Scholarship Programs - Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

• This senior role is responsible for leading high-impact, executive-level client engagements across a portfolio of Measured’s top brands, owning the delivery and strategic application of our marketing analytics framework. • You will operate as the primary account leader and trusted advisor, bringing deep expertise in marketing attribution, cross-channel analytics, media strategy, and complex program management. • You will guide clients through sophisticated measurement strategies, ensure successful platform adoption, and influence executive decision-making through data-driven insights. • In close partnership with our technical Solutions team, you will oversee requirements gathering, platform deployment, and solution design. • You will also collaborate directly with Product, shaping new features, championing client needs, and contributing original ideas grounded in real-world marketing challenges. • Success in this role requires a highly experienced operator who thrives in a fast-moving startup environment, is confident navigating ambiguity, and is capable of independently driving outcomes at both strategic and tactical levels. Senior CS leaders are expected to interpret complex performance signals, conduct rigorous experimental analysis, provide forward-looking media guidance, architect client-specific technology roadmaps, and manage the full lifecycle of client relationships with precision and accountability.

• Own Dealer Performance • Lead Activation & Performance • Diagnose & Solve Root Causes • Act as a Trusted Advisor • Drive Growth & Stability • Manage Performance • Elevate the System • Support the Team