Sallie Mae Inc.

Title: Senior Associate, Data Analytics (Private Credit Operations) Location: Newark United States Job Description: When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. Senior Associate, Data Analytics (Private Credit Operations) Sallie Mae Bank, 300 Continental Drive, Newark, DE 19713 Full time 40 hours per week, Monday - Friday What you'll do: - Support the analytics team in conducting financial data analysis, modeling, and reporting to deliver insights and recommendations. - Gathering, cleaning, and preparing data for analysis, ensuring accuracy and consistency. - Develop models and forecasts to support business planning and decision-making. - Designs Guardrails for KPIs. Designs, tracks and reports MIS to guide business tactics. - Tracks initiative performance against forecast. Optimize targeting within budget constraints. - Create presentations on findings and provide sound recommendations to leadership to influence strategic business decision-making. - Create and maintain data documentation, data dictionaries, and standard operating procedures. - Contribute to the continuous improvement of data quality and data management processes. - Remote work permitted up to 3 days within a reasonable commuting distance of the Newark, DE office. WHAT YOU HAVE: Bachelor degree in Mathematics, Statistics, Economics, Computer Science, Accounting, or closely related field of study and two (2) years of experience as a Data Analyst or related role where required experience was gained. Employer will also accept a Master's in Mathematics, Statistics, Economics, Computer Science, Accounting, or closely related field of study in lieu of a Bachelor's degree and two years of experience. Also requires education or experience in the following: - SQL, Python, R, or other programming languages commonly used in analytics such as SAS; - Data visualization tools such as Tableau or Power BI; - Conduct data analysis to support business planning and decision making; and - Development and maintaining data documentation, data dictionaries, and standard operating procedures. Our benefits take care of the whole you-so you can build your work around your life (not the other way around!). - Competitive base salaries - Bonus incentives - Generous PTO, Floating Holidays and 12 Federal Holidays observed - Support for financial-well-being and retirement 401k with employer match - Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more - Employer paid short-term/long-term disability and basic life insurance - Flexible hybrid working arrangements. - Paid parental leave and adoption reimbursement programs - Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) - Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives - Tuition Reimbursement and Family Scholarship Programs - Career development and training opportunities Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law.

Title: Senior Manager, Product Analytics Location: Sterling United States time type: Full time job requisition id: R25_000811 Job Description: When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. What You'll Contribute As the Senior Manager of Product Analytics, you will lead an analytics team, driving data-driven decision-making and providing valuable insights to support business strategies. You will be responsible for managing and executing analytics projects, collaborating with stakeholders, and overseeing the development and implementation of analytics solutions. What You'll Do - Lead and manage a team of analysts, providing guidance, coaching, and professional development opportunities. - Collaborate with cross-functional teams and senior leadership to understand business objectives, identify analytical needs, and translate them into analytical projects. - Design and execute analytics initiatives, including data collection, analysis, modeling, and visualization, to extract actionable insights. - Develop and implement analytical models, algorithms, and methodologies to solve complex business problems. - Provide strategic guidance on data-driven decision-making, utilizing advanced analytics techniques and tools. - Present findings, recommendations, and insights to stakeholders in a clear and concise manner, adapting communication to different audiences. - Stay up-to-date with industry trends and best practices in analytics, and identify opportunities to leverage emerging technologies or methodologies. - Manage and prioritize multiple analytics projects, ensuring deadlines are met and resources are allocated effectively. - Foster a culture of continuous improvement, promoting the use of analytics to drive innovation and operational efficiency. The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role. What you have Minimum: Indicate minimum education, skills and experience required. - Strong experience with SQL, Python, R, or other programming languages commonly used in analytics. - Proven experience in designing and implementing analytical frameworks and developing KPIs. - Demonstrated ability to lead and manage projects and deliver high-quality analytics outputs. - Excellent communication skills, with the ability to present complex data in a clear and concise manner to stakeholders at all levels of the organization. - Strong problem-solving and critical thinking skills. - Demonstrated ability to work collaboratively across departments and functions. - Familiarity with data visualization tools such as Tableau, Power BI, or similar. Preferred: Indicate "nice to haves" regarding education, skills, and experience. - Bachelor's or Master's degree in mathematics, statistics, economics, computer science, or related field. - 7+ years of experience in analytics, with at least 3 years of experience managing a team of analysts. The Americans with Disabilities Act The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Feeling your best helps you do your best: Our benefits take care of the whole you-so you can build your work around your life (not the other way around!). - Competitive base salaries - Bonus incentives - Generous PTO, Floating Holidays and 12 Federal Holidays observed - Support for financial-well-being and retirement 401k with employer match - Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more - Employer paid short-term/long-term disability and basic life insurance - Flexible hybrid working arrangements. - Paid parental leave and adoption reimbursement programs - Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) - Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives - Tuition Reimbursement and Family Scholarship Programs - Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.

Title: Director, Associate General Counsel & Assistant Secretary Location: - Newark, DE - Sterling, VA Hybrid Full time Job Description: When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. The Director, Associate General Counsel & Assistant Secretary is a senior legal leader within the Corporate Secretary function, reporting to the Corporate Secretary and Chief Regulatory Counsel. This role has regular and direct exposure to the Board of Directors and executive leadership and plays a critical role in advancing best‑in‑class corporate governance practices for a publicly traded, highly regulated financial institution. The Director provides strategic legal counsel on corporate governance, public company, and banking matters; serves as a primary legal lead for multiple Board Committees; and operates as a trusted advisor to senior executives and directors. The role exercises independent judgment, influences governance outcomes across the enterprise, and acts as a key partner to the Chief Regulatory Counsel on complex regulatory and strategic issues. Key Responsibilities Board & Committee Governance Leadership - Serve as the primary legal lead and Assistant Corporate Secretary for the Audit Committee, Financial Risk Committee, Operational & Compliance Risk Committee, and Preferred Stock Committee; provide secondary support for full Board matters. - Partner directly with Committee Chairs and senior executives to deliver high‑quality, proactive governance support before, during, and after meetings. - Own the planning, preparation, and execution of Board and Committee materials, including agendas, minutes, resolutions, charters, consents, and work plans, ensuring accuracy, clarity, and strong documentation of oversight. Board Effectiveness & Governance Strategy - Lead the design, implementation, and continuous enhancement of enterprise‑wide Board governance processes, practices, and standards aligned with public company and banking regulatory expectations. - Advise and educate executive leaders and Board content owners on governance best practices, regulatory expectations, and effective presentation of materials. - Design and oversee the Director education and onboarding program, supporting continuous improvement in Board effectiveness. - Support Board oversight of strategic transactions and the annual business plan, including governance frameworks and delegations of authority. Regulatory, SEC & Public Company Responsibilities - Draft, review, and file governance‑related Form 8‑Ks, serve as back‑up preparer for Section 16 filings, and provide governance support for the annual Proxy Statement and Annual Meeting. - Lead legal aspects of the quarterly dividend declaration and payment process for common and preferred stock. - Partner with the Chief Regulatory Counsel on prudential bank regulatory matters affecting governance, structure, and long‑term strategy. - Support responses to regulatory exams, audits, and inquiries related to Board governance and entity management. Entity Management & Corporate Records - Provide oversight of entity management and subsidiary governance, including state and regulatory filings. - Serve as a subject matter expert on the Company's corporate structure and governance documentation, including charters, bylaws, FDIC orders, and governance guidelines. - Oversee corporate record integrity and production in support of regulatory, audit, litigation, and due diligence needs; mentor and guide professional staff supporting these activities. Leadership & Strategic Contribution - Act as a senior governance advisor on high‑visibility transformation initiatives, including ownership of select workstreams and executive‑level presentations. - Provide internal training to management and, as appropriate, the Board on emerging governance trends and regulatory developments. - Demonstrate leadership through mentorship, influence, and elevated judgment consistent with a senior legal leader. Qualifications Required - 10+ years of corporate governance experience, including significant exposure (as a Corporate Secretary or Assistant Corporate Secretary) to public company boards and banking or depository institutions - Juris Doctor (J.D.) degree from an accredited law school and a valid license to practice law. - Strong understanding of corporate governance principles and compliance requirements. - Exceptional written and verbal communication skills; ability to translate complex legal and regulatory issues into clear, actionable guidance - Ability to collaborate effectively with cross-functional teams and influence decision-making. - Exceptional leadership and people management skills. - High level of integrity, ethics, and professional judgment. Preferred - Deep expertise in Delaware corporate law; familiarity with bank regulatory expectations; Utah corporate law and experience with industrial banks a plus. - Demonstrated ability to operate with gravitas, discretion, and sound judgment with senior executives and directors - Familiarity with SOX‑related governance processes supporting SEC reporting - Experience advising governance leaders in a highly regulated financial services environment The Americans with Disabilities Act The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Feeling your best helps you do your best: Our benefits take care of the whole you, so you can build your work around your life (not the other way around!). - Competitive base salaries - Bonus incentives - Generous PTO, Floating Holidays and 12 Federal Holidays observed - Support for financial-well-being and retirement 401k with employer match - Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more - Employer paid short-term/long-term disability and basic life insurance - Flexible hybrid working arrangements. - Paid parental leave and adoption reimbursement programs - Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) - Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives - Tuition Reimbursement and Family Scholarship Programs - Career development and training opportunities Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Title: Manager, Digital Customer Analytics & Insights Location: Newark United States Job Description: Full time job requisition id R26_000238 When you join Sallie Mae, you become a champion for all students. We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way. We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. What You'll Contribute As a Digital Customer Analytics & Insights manager, you will own digital application funnel and customer journey analytics to accelerate business growth, optimize performance, and improve customer experiences. You will lead analytical initiatives in partnership with Product and Marketing teams to deepen understanding of the customer journey across multiple flows and identify opportunities to improve efficiency, engagement, and decision-making across the organization. You would also partner with Brand team to conduct NPS survey and NPS reporting. What You'll Do - Conduct deep‑dive digital analytics to understand customer behavior drivers, funnel drop‑offs, channel performance, and segmentation opportunities across digital journey - Partner with Product and Marketing teams to define digital measurement strategies, ensuring accurate tracking of customer interactions, key events, and funnel milestones across digital touchpoints - Lead A/B testing agenda for digital journey to identify friction points and improve customer experience - Own NPS survey analytics in partnership with Brand team, ensuring appropriate analytics to report franchise-level NPS scores, and interpretation of internal and external factors affecting NPS scores - Develop models and forecasts to support business planning and decision-making. - Present findings and recommendations to senior leadership to influence strategic decision-making. - Collaborate with cross-functional teams to understand business objectives and provide insights to inform business strategies. - Ensure data integrity and accuracy by monitoring data sources and implementing quality control processes. - Develop digital performance reporting and dashboards to monitor funnel health, experimentation outcomes, and key digital engagement metric. The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role. What you have Minimum: education, skills and experience required. - Bachelor's degree in mathematics, statistics, economics, computer science, or related field. - 5+ years of experience in analytics, with at least 2 years of experience managing cross-functional projects. - Strong experience with SAS, SQL, Python, R, or other programming languages - Demonstrated ability to lead and manage projects and deliver high-quality analytics outputs. - Excellent communication skills, with the ability to present complex data in a clear and concise manner to stakeholders at all levels of the organization. - Strong problem-solving and critical thinking skills. - Demonstrated ability to work collaboratively across departments and functions. - Familiarity with data visualization tools such as Tableau, Power BI, or similar. Preferred: - Master's degree in mathematics, statistics, economics, computer science, or related field - Strong experience with digital analytics, including Adobe Analytics, to analyze web and app customer behavior, funnels, and conversion performance - Demonstrated experience in financial services, e-commerce, retail or consulting is preferred - Experience using GenAI for reporting and business analysis. The Americans with Disabilities Act The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Feeling your best helps you do your best: Our benefits take care of the whole you—so you can build your work around your life (not the other way around!). - Competitive base salaries - Bonus incentives - Generous PTO, Floating Holidays and 12 Federal Holidays observed - Support for financial-well-being and retirement 401k with employer match - Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more - Employer paid short-term/long-term disability and basic life insurance - Flexible hybrid working arrangements. - Paid parental leave and adoption reimbursement programs - Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) - Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives - Tuition Reimbursement and Family Scholarship Programs - Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Title: Associate, Digital Marketing Location:Newton, MA - Newark, DE Full time Job Description: When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. What You'll Contribute The Associate, Digital Marketing will be responsible for supporting the implementation and optimization of our digital marketing strategies. What You'll Do - Assist in the execution of digital marketing campaigns across organic channels including Sallie Mae's website and customer portal. - Support SEO efforts by researching keywords, optimizing meta data, and implementing strategies both on and off page to improve page rankings. - Help plan and execute digital content, such as product marketing, web articles and editorial pages. - Track website traffic, page engagement, and conversion rates to help identify optimizations. - Support with day-to-day project management, including consolidating stakeholder reviews, monitoring project progress, and acting as liaison between cross-functional teams. - Help conduct A/B testing and provide analysis of results. - Coordinate and QA site updates, bug fixes, and page improvements. - Conduct research on competitors, industry trends, and latest technologies. The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role. What you have Minimum: Indicate minimum education, skills and experience required. - Basic understanding of digital marketing channels, tactics, and best practices, including SEO, website management, content marketing, and analytics tools. - Proficiency in using Microsoft Office Suite and basic knowledge of HTML and CSS. - Strong organizational skills with the ability to manage multiple tasks simultaneously and meet deadlines. - Detail-oriented mindset with excellent written and verbal communication skills. Preferred: Indicate "nice to haves" regarding education, skills, and experience. - Bachelor's degree in marketing, communications, or a related field. - 1-2 years of experience in digital marketing or related field. The Americans with Disabilities Act The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Feeling your best helps you do your best: Our benefits take care of the whole you-so you can build your work around your life (not the other way around!). - Competitive base salaries - Bonus incentives - Generous PTO, Floating Holidays and 12 Federal Holidays observed - Support for financial-well-being and retirement 401k with employer match - Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more - Employer paid short-term/long-term disability and basic life insurance - Flexible hybrid working arrangements. - Paid parental leave and adoption reimbursement programs - Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) - Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives - Tuition Reimbursement and Family Scholarship Programs - Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation.

Title: Collections Specialist - $20/hr + Monthly Incentive Location: Indianapolis United States Job Description: When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. Description: - Customer Engagement: Make and receive customer calls to address overdue accounts and discuss repayment options. - Customer Experience: Provide exceptional service while encouraging customers to make payments on their past due accounts. - Documentation: Accurately record customer interactions, including communication logs, payments, repayment plan enrollments, and other important information. Qualifications and Skills: - Ability to demonstrate empathy while being assertive to achieve the required outcome. - Meet and exceed quality goals, compliance regulations and productivity targets individually and team environment. - Strong interpersonal, communication and listening skills. - Build meaningful relationships with our customers by offering repayment programs while gathering information to understand their financial situation. - Excellent negotiating, probing, influencing and resourcefulness skills. Compensation: - This role offers a base pay of $20 per hour, plus monthly incentives ranging from $1250 to $2500 based on performance. Location: - Fishers, Indiana What we're looking for: Next Start Date is April 13, 2026 - Professionalism: Serve as the welcoming and friendly voice for our customers. - Energetic and Driven: Bring enthusiasm and a positive attitude to every interaction. - Tech Savvy: Possess basic computer skills and experience with the Microsoft Office Suite. - Flexible Work Environment: Ability to work in the office with the flexibility to work from home on some days. - The first 90 days of employment you are required to work in the office with a schedule of 8 a.m. - 5 p.m. Monday through Friday. - Schedule assignments are based on performance rankings. Employees will participate in a schedule bid process where higher performance rankings provide priority in selecting preferred shifts. Shift bids take place every 6 months. - Schedules options upon availability and based on business needs are: 8am-5pm, 10am-7pm and 12pm-9pm (Employees working the evening shift receive a 15% shift differential on their hourly rate). - You would work the same schedule Mon-Friday. - Must be flexible to work some Saturdays - Education & Experience: Experience in customer service and or collections related roles. High school diploma or equivalent, some college coursework in business related fields preferred. Feeling your best helps you do your best: Our benefits take care of the whole you-so you can build your work around your life (not the other way around!). - Competitive base salaries - Bonus incentives - Generous PTO, Floating Holidays and 12 Federal Holidays observed - Support for financial-well-being and retirement 401k with employer match - Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more - Employer paid short-term/long-term disability and basic life insurance - Flexible hybrid working arrangements. - Paid parental leave and adoption reimbursement programs - Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) - Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives - Tuition Reimbursement and Family Scholarship Programs - Career development and training opportunities Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S.

Lead and scale digital advertising efforts across various channels, optimize performance through data-driven insights, manage budgets, and collaborate with cross-functional teams to enhance acquisition outcomes and conversion strategies.