Who we are We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? Why would you love this job? As a Technical Support Engineer, you will be responsible for helping customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping name-brand customers as part of our fun, tight-knit team. In this role, you will use and extend your existing technical depth and increase your technical breadth by addressing complex problems for the top companies in the world. You will level up to be an expert complex problem solver on Redis Enterprise Software, being used as a high-performance database by thousands of worldwide customers. You will dive deep into different exciting forefront technologies by supporting Redis Enterprise running on the top Cloud Platforms and in the top container orchestration platforms. Join the best of the best and continuously learn new things. We are looking for brilliant experts who are curious, persistent, and happy digging through the full stack, from code to Sysadmin to networking to performance. If this sounds like you, please check out the technical foundation we’d like you to bring. What you’ll do: - Work with customers to troubleshoot and resolve complex software issues: - Reproduce issues, replicating customer environments as needed. - Document issues and contribute to our internal team documentation. - Provide Root Cause Analysis - Collaborate with Engineering as needed to provide solutions. - Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises. - Provide technical expertise during testing, deployment, and upgrading of Redis software. - Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales. - Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription. - Participate in new product development, customer training, and other support-related activities. This role requires a 5-day work week that includes Saturday and Sunday. What will you need to have? - At least five years of technical experience as a Support Engineer, Systems Engineer, Software Engineer, or Site Reliability Engineer in an enterprise software company - At least four years of experience troubleshooting real-time production systems - At least two years of hands-on experience with cloud infrastructure. - Strong background in scripting or programming languages (Python, Java, C#, JavaScript, Bash, Powershell, etc.) - Expert working knowledge in Linux/Unix and networking (TCP/IP) - Professional experience working with networking tools like wireshark, tcpdump, etc. - Experience in analyzing and debugging production issues at scale. - Experience with alerting and monitoring systems (Prometheus, Grafana, ELK, Splunk, etc.). - Working knowledge of Cloud-based and On-premises environments - Proficiency in communication and presentation, both written and verbal (in English) - Strong technical background with excellent problem-solving and multi-tasking skills - High availability and commitment to customers at any time Extra great if you have: - Bachelor of Science in Computer Science or Information Systems - Experience with NoSQL databases (especially Redis) - Experience working with container orchestration environments, such as Kubernetes The estimated gross base annual salary range for this role is $91,455 – $137,273 per year in New York, California, Washington, Colorado, and Rhode Island. Actual compensation may vary and is dependent on various factors, including a candidate’s work location, qualifications, experience, and competencies. Base annual salary is one component of Redis’ total compensation and competitive benefits package, which may include 401(k), unlimited time off, learning and development opportunities, and comprehensive health and wellness benefits. This role may include discretionary bonuses, stock options, commuter benefits based on location, or a commission plan. Salary history is not used in compensation package decisions. Redis utilizes market pay data to determine compensation, so posted compensation ranges are subject to change as new market data becomes available. As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: Program Delivery and Execution Job Qualifications: Skills: Information Technology (IT), Process Documentation, Technical Editing, Technical WritingCertifications: NoneExperience: 7 + years of related experienceUS Citizenship Required: No Job Description: Oversee complex programs that drive impactful mission outcomes for our customers as a Technical Editor Senior . Here, you’ll see the bigger picture on mission initiatives and where your program management career can go at GDIT. MEANINGFUL WORK AND PERSONAL IMPACT As a Technical Editor Senior, the work you’ll do at GDIT will be impactful to the mission of GCIO Services. You will play a crucial role in ensuring alignment to CMMC, ISO, and established Cybersecurity frameworks. - Lead/Manage/Support the development, standardization, editing, and maintenance of IT process and Cybersecurity documentation across multiple IT and business functions. You will own the lifecycle of policies, standards, processes, procedures, handbooks, disaster recovery plans, work instructions, process flow charts, RACI charts, and audit evidence. - Collaborate with SMEs in IT Architecture, Operations, Cybersecurity, Artificial Intelligence, Compliance, and Audit to translate complex requirements into clear, actionable content. - Drive the alignment of GCIO Services' documentation to CMMC 2.0, ISO 27001, and established Cybersecurity frameworks (e.g., NIST 800-171/53). - Utilize Microsoft 365, SharePoint, Visio, AI tools, and application-specific tools. WHAT YOU’LL NEED TO SUCCEED Bring your program management expertise along with a drive for innovation to GDIT. The Technical Editor Senior must have: - Education: Bachelor of Arts/Bachelor of Science - Experience: 5+ years of related experience - Technical skills: Technical writing and editing, governance, and process documentation in an IT environment; hands-on experience with CMMC 2.0, ISO 27001, and NIST cybersecurity frameworks; and a strong understanding of ITIL processes, SDLC, configuration and change management, and version control. - Role requirements: - Exceptional writing clarity, structure, and attention to detail - Strong collaboration skills - Analytical skills with the ability to synthesize across environments and frameworks; ability to identify gaps and improve documentation usability and audit readiness; ability to establish and enforce templates, style guides, and review cadences for documentation - Ability to establish and enforce templates, style guides, and review cadences for documentation; Map documentation to CMMC 2.0 practices and ISO 27001 Annex A controls; - Maintain SSP and POA&M documents ability to map documentation to CMMC 2.0 practices and ISO 27001 Annex A controls; maintain SSP and POA&M documents; - Ability to prepare audit evidence, maintain version history, and respond to auditor and subject matter expert requests; and proactiveness and the ability/desire to meet and exceed deadlines and objectives - (Optional requirements include: ITIL Foundation, ISO 27001, Security+, CMMC practitioner training and certifications; and knowledge of cloud governance, data protection, MS Copilot, and third-party risk management) GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. - Growth: AI-powered career tool that identifies career steps and learning opportunities - Support: An internal mobility team focused on helping you achieve your career goals - Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off - Flexibility: Full-flex work week to own your priorities at work and at home - Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results. The likely salary range for this position is $81,349 - $109,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

The Technical Lead (EBS/Oracle) is responsible for leading the design, development, integration, and delivery of enterprise-grade solutions across Oracle technologies, including OCI, Oracle Fusion Cloud, E-Business Suite, OIC, and Autonomous Databases. This role bridges architecture and hands-on engineering, ensuring solutions are scalable, reliable, and aligned with enterprise standards. The Technical Lead will guide engineering teams, collaborate with architects, and drive best practices in Oracle solution delivery and automation. Company Profile: Our client was established in 2016 and has grown into a trusted global partner in operations and outsourcing, supporting over 100 clients worldwide. They combine deep industry expertise with agile, AI-driven solutions to deliver high-quality services. In 2025, they further strengthened their offering by expanding into advisory services, enabling a more design-led approach to solving client needs. Backed by global talent and a strong focus on performance, our client is committed to delivering long-term success for its clients. As part of their continued growth, they are expanding their team and are looking for a Technical Lead (EBS/Oracle) to bridge architecture and engineering delivery - ensuring that Oracle platforms and integrations are robust, scalable, and aligned with enterprise standards. This is a great opportunity for someone who wants to take ownership of enterprise-level solutions, lead high-performing teams, and work with cutting-edge Oracle technologies in a collaborative and forward-thinking environment. Duties and Responsibilities: Solution Design & Delivery - Lead end-to-end solution design and implementation across Oracle Cloud and on-premise systems - Develop, configure, and integrate applications using OIC, SOA Suite, APIs, and web services - Design and implement data flows and replication using Oracle GoldenGate and related tools - Ensure alignment of solution design with enterprise architecture, security, and compliance requirements - Support migration and modernization of legacy Oracle systems to OCI and Fusion Cloud platforms - Oversee code reviews, unit testing, and performance optimization for Oracle applications and integrations Technical Leadership & Mentorship - Lead a team of Oracle developers, DBAs, and integration engineers across multiple projects - Provide technical direction, troubleshooting expertise, and mentoring to project teams - Partner with architects and product owners to translate business requirements into detailed technical designs - Establish and enforce engineering best practices, standards, and reusable patterns for Oracle development Operations & Continuous Improvement - Work closely with DevOps and CloudOps to automate build, deploy, and monitoring processes for Oracle solutions - Ensure proactive performance monitoring, capacity planning, and disaster recovery for critical Oracle workloads - Contribute to innovation and continuous improvement by evaluating new Oracle tools, frameworks, and features - Support root cause analysis and remediation of critical production issues

Technical Writer I, Knowledge Management Omnicell Outpatient Pharmacy Services, has a dynamic opportunity for a Technical Writer who will join our team that develops, publishes, and maintains content for our Specialty Pharmacy and 340B TPA teams. This individual will participate throughout the content-publishing workflow and the ongoing quality control of the department’s content. The successful candidate must have strong technical and content development skills with the ability to explain complex concepts to diverse audiences. Responsibilities: - Support day-to day tasks to include the review, editing and approval of knowledge content for internal and external audiences - Serve as an advocate for content standards, style guidelines and best practices - Develop and edit internal policy and procedure documentation for Specialty Pharmacy and 340B teams - Gather information from multiple resources to establish and understand the enhancements for each new release of all products; partnering with product teams to ensure documentation remains current across release cycles - Collaborate with Specialty Pharmacy and 340B Training as well as other Learning and Development team members to create and/or capture necessary graphics, including product screen captures, photos, process-flow charts, and engineering diagrams to insert into user documentation - Continuously collaborate with pharmacy operations and training teams to ensure they have the necessary knowledge content required to support and resolve internal and external informational needs. Includes but is not limited to authoring and publishing SOPs, Work Instructions, Process Flow Diagrams, User Guides, Job Aids, Playbooks, and FAQ documents - Monitor new technical publication, online help authoring tools, and industry best practices and proactively bring and execute product or process improvement recommendations to management - Take initiative and work independently to develop and execute complex projects and tasks which achieve company-wide and departmental goals, such as improving information access, increasing process efficiency, and reducing costs. Knowledge and Skills - Demonstrated writing skills producing content such as SOPs, Work Instructions, Process Flow Diagrams, User Guides, Job Aids, Playbooks, and FAQ documents. Strong interpersonal and communication skills Required Qualifications - One year of experience writing, producing, and publishing technical documentation and procedural materials Preferred Qualifications - Bachelor’s Degree - Knowledge Management experience is a plus - Strong knowledge of computer software: PC Windows, Microsoft Office Professional, and Desktop Publishing tools - Knowledge of pharmacy operations - experience with HTML and content management tools - Experience working as a pharmacy technician in a Specialty Pharmacy a plus Work Conditions: - Remote