Redis logo
Redis

Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com . All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.

Technical Support L3 - Weekends

Technical WriterTechnical WriterFull TimeRemoteMid LevelTeam 1,001-5,000

Location

United States

Posted

48 days ago

Salary

$91.5K - $137K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Technical Support L3 - Weekends

Redis

Who we are We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? Why would you love this job? As a Technical Support Engineer, you will be responsible for helping customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping name-brand customers as part of our fun, tight-knit team. In this role, you will use and extend your existing technical depth and increase your technical breadth by addressing complex problems for the top companies in the world. You will level up to be an expert complex problem solver on Redis Enterprise Software, being used as a high-performance database by thousands of worldwide customers. You will dive deep into different exciting forefront technologies by supporting Redis Enterprise running on the top Cloud Platforms and in the top container orchestration platforms. Join the best of the best and continuously learn new things. We are looking for brilliant experts who are curious, persistent, and happy digging through the full stack, from code to Sysadmin to networking to performance. If this sounds like you, please check out the technical foundation we’d like you to bring. What you’ll do: - Work with customers to troubleshoot and resolve complex software issues: - Reproduce issues, replicating customer environments as needed. - Document issues and contribute to our internal team documentation. - Provide Root Cause Analysis - Collaborate with Engineering as needed to provide solutions. - Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises. - Provide technical expertise during testing, deployment, and upgrading of Redis software. - Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales. - Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription. - Participate in new product development, customer training, and other support-related activities. This role requires a 5-day work week that includes Saturday and Sunday. What will you need to have? - At least five years of technical experience as a Support Engineer, Systems Engineer, Software Engineer, or Site Reliability Engineer in an enterprise software company - At least four years of experience troubleshooting real-time production systems - At least two years of hands-on experience with cloud infrastructure. - Strong background in scripting or programming languages (Python, Java, C#, JavaScript, Bash, Powershell, etc.) - Expert working knowledge in Linux/Unix and networking (TCP/IP) - Professional experience working with networking tools like wireshark, tcpdump, etc. - Experience in analyzing and debugging production issues at scale. - Experience with alerting and monitoring systems (Prometheus, Grafana, ELK, Splunk, etc.). - Working knowledge of Cloud-based and On-premises environments - Proficiency in communication and presentation, both written and verbal (in English) - Strong technical background with excellent problem-solving and multi-tasking skills - High availability and commitment to customers at any time Extra great if you have: - Bachelor of Science in Computer Science or Information Systems - Experience with NoSQL databases (especially Redis) - Experience working with container orchestration environments, such as Kubernetes The estimated gross base annual salary range for this role is $91,455 – $137,273 per year in New York, California, Washington, Colorado, and Rhode Island. Actual compensation may vary and is dependent on various factors, including a candidate’s work location, qualifications, experience, and competencies. Base annual salary is one component of Redis’ total compensation and competitive benefits package, which may include 401(k), unlimited time off, learning and development opportunities, and comprehensive health and wellness benefits. This role may include discretionary bonuses, stock options, commuter benefits based on location, or a commission plan. Salary history is not used in compensation package decisions. Redis utilizes market pay data to determine compensation, so posted compensation ranges are subject to change as new market data becomes available. As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.

Related Categories

Related Job Pages

More Technical Writer Jobs

Full TimeRemoteTeam 11-50Since 2010H1B No Sponsor

The Technical Lead (EBS/Oracle) is responsible for leading the design, development, integration, and delivery of enterprise-grade solutions across Oracle technologies, including OCI, Oracle Fusion Cloud, E-Business Suite, OIC, and Autonomous Databases. This role bridges architecture and hands-on engineering, ensuring solutions are scalable, reliable, and aligned with enterprise standards. The Technical Lead will guide engineering teams, collaborate with architects, and drive best practices in Oracle solution delivery and automation. Company Profile: Our client was established in 2016 and has grown into a trusted global partner in operations and outsourcing, supporting over 100 clients worldwide. They combine deep industry expertise with agile, AI-driven solutions to deliver high-quality services. In 2025, they further strengthened their offering by expanding into advisory services, enabling a more design-led approach to solving client needs. Backed by global talent and a strong focus on performance, our client is committed to delivering long-term success for its clients. As part of their continued growth, they are expanding their team and are looking for a Technical Lead (EBS/Oracle) to bridge architecture and engineering delivery - ensuring that Oracle platforms and integrations are robust, scalable, and aligned with enterprise standards. This is a great opportunity for someone who wants to take ownership of enterprise-level solutions, lead high-performing teams, and work with cutting-edge Oracle technologies in a collaborative and forward-thinking environment. Duties and Responsibilities: Solution Design & Delivery - Lead end-to-end solution design and implementation across Oracle Cloud and on-premise systems - Develop, configure, and integrate applications using OIC, SOA Suite, APIs, and web services - Design and implement data flows and replication using Oracle GoldenGate and related tools - Ensure alignment of solution design with enterprise architecture, security, and compliance requirements - Support migration and modernization of legacy Oracle systems to OCI and Fusion Cloud platforms - Oversee code reviews, unit testing, and performance optimization for Oracle applications and integrations Technical Leadership & Mentorship - Lead a team of Oracle developers, DBAs, and integration engineers across multiple projects - Provide technical direction, troubleshooting expertise, and mentoring to project teams - Partner with architects and product owners to translate business requirements into detailed technical designs - Establish and enforce engineering best practices, standards, and reusable patterns for Oracle development Operations & Continuous Improvement - Work closely with DevOps and CloudOps to automate build, deploy, and monitoring processes for Oracle solutions - Ensure proactive performance monitoring, capacity planning, and disaster recovery for critical Oracle workloads - Contribute to innovation and continuous improvement by evaluating new Oracle tools, frameworks, and features - Support root cause analysis and remediation of critical production issues

Philippines
Omnicell logo

Technical Writer I

Omnicell

A leader in transforming the pharmacy care delivery model

Technical Writer48 days ago
Full TimeRemoteTeam 1,001-5,000H1B Sponsor

Technical Writer I, Knowledge Management Omnicell Outpatient Pharmacy Services, has a dynamic opportunity for a Technical Writer who will join our team that develops, publishes, and maintains content for our Specialty Pharmacy and 340B TPA teams. This individual will participate throughout the content-publishing workflow and the ongoing quality control of the department’s content. The successful candidate must have strong technical and content development skills with the ability to explain complex concepts to diverse audiences. Responsibilities: - Support day-to day tasks to include the review, editing and approval of knowledge content for internal and external audiences - Serve as an advocate for content standards, style guidelines and best practices - Develop and edit internal policy and procedure documentation for Specialty Pharmacy and 340B teams - Gather information from multiple resources to establish and understand the enhancements for each new release of all products; partnering with product teams to ensure documentation remains current across release cycles - Collaborate with Specialty Pharmacy and 340B Training as well as other Learning and Development team members to create and/or capture necessary graphics, including product screen captures, photos, process-flow charts, and engineering diagrams to insert into user documentation - Continuously collaborate with pharmacy operations and training teams to ensure they have the necessary knowledge content required to support and resolve internal and external informational needs. Includes but is not limited to authoring and publishing SOPs, Work Instructions, Process Flow Diagrams, User Guides, Job Aids, Playbooks, and FAQ documents - Monitor new technical publication, online help authoring tools, and industry best practices and proactively bring and execute product or process improvement recommendations to management - Take initiative and work independently to develop and execute complex projects and tasks which achieve company-wide and departmental goals, such as improving information access, increasing process efficiency, and reducing costs. Knowledge and Skills - Demonstrated writing skills producing content such as SOPs, Work Instructions, Process Flow Diagrams, User Guides, Job Aids, Playbooks, and FAQ documents. Strong interpersonal and communication skills Required Qualifications - One year of experience writing, producing, and publishing technical documentation and procedural materials Preferred Qualifications - Bachelor’s Degree - Knowledge Management experience is a plus - Strong knowledge of computer software: PC Windows, Microsoft Office Professional, and Desktop Publishing tools - Knowledge of pharmacy operations - experience with HTML and content management tools - Experience working as a pharmacy technician in a Specialty Pharmacy a plus Work Conditions: - Remote

United States
Job Closed
CACI International logo

Knowledge Analyst - Technical Writer

CACI International

Headquartered in Arlington, Virginia, with over 120 offices throughout Western Europe and North America, CACI International was founded in 1962 by businessman Herb Karr and program

Technical Writer48 days ago

Knowledge Analyst/Technical Writer Location: Oxon Hill, MD, United States of America Time Type: Full-time Hybrid Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: None Type of Travel: None The Opportunity: CACI is seeking a Knowledge Analyst/Technical Writer to join our team supporting the U.S. Department of Homeland Security (DHS), specifically within the Office of the Chief Information Officer (OCIO). In this role, you will be responsible for developing and updating a wide range of documentation for both project and operational activities, including process workflows, training presentations, Knowledge Articles (such as How-To's and Troubleshooting guides), Standard Operating Procedures, Job Aids, Work Instructions, User Guides, and User Manuals. You will work closely with stakeholders to define requirements and gather content, then create, structure, publish, and maintain documentation to ensure it is accurate and accessible. You will be responsible for maintaining knowledge repositories, ensuring content is organized, current, and easily retrievable. You will support the sharing of knowledge through various channels, including ServiceNow, SharePoint sites, and other electronic platforms. You will conduct documentation reviews and audits to verify quality and compliance with DHS specifications, standards, and constraints. You will assist in monitoring Knowledge Management performance metrics to evaluate the effectiveness and efficiency of the documentation. Additionally, you will also stay current with best practices in Knowledge Management and technical writing to continually improve documentation processes. This is a hybrid position, requiring onsite work three days a week at CACI's DSS PMO located at National Harbor in Oxon Hill, MD. Responsibilities: - Create, structure, publish, and manage documentation to ensure clarity and accuracy. - Maintain knowledge repositories, ensuring content is well-organized, current, and easily accessible - Collaborate with stakeholders to define documentation requirements and gather relevant content. - Conduct regular documentation reviews and audits to verify quality and compliance. - Implement quality control activities, including peer reviews and editing, to ensure the accuracy and adequacy of documentation. - Monitor and report on Knowledge Management performance metrics to evaluate the effectiveness and efficiency of documentation. - Develop and maintain documentation templates and standards. - Support the sharing of knowledge through various channels. - Complete required training in Knowledge Management and technical writing to maintain and enhance professional skills. Qualifications: Required: - Ability to attain DHS Entry on Duty (EOD) suitability; current DHS EOD preferred - Bachelor's degree and a minimum of three (3) years of related experience. Possess strong writing skills, with the ability to create clear, concise, and engaging documentation. - Possess strong problem-solving, structured thinking, and the ability to transform data into well-organized content - Ability to gather, synthesize, and analyze information from various sources to develop comprehensive documentation. - Experience adhering to writing style guidelines and standards, such as AP writing format and the AP Stylebook. - Proficient in Microsoft Office Suite (PowerPoint, Word, Excel, Visio) and Adobe Acrobat Pro. - Ability to work effectively both independently and as part of a team. - Ability to communicate clearly and professionally with stakeholders at all levels. - Keen eye for detail. - Ability to prioritize tasks and projects to meet deadlines; capable of handling multiple requests simultaneously. - Ability to quickly learn and understand complex topics. Desired: - Understanding of IT Service Management principles. - Understanding of Knowledge Management methodologies such as Knowledge-Centered Service. - What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. The proposed salary range for this position is: $59,600 - $122,100 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Maryland
$59.6K - $122.1K / year
Johnson & Johnson Innovative Medicine logo

Technical Specialist

Johnson & Johnson Innovative Medicine

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Technical Writer48 days ago
Full TimeRemoteTeam 10,001

Role Description Johnson & Johnson MedTech is seeking a Technical Specialist to support the West Midlands. We’re keen to make this role work sustainably and would always look to balance travel with flexibility, while offering the opportunity to gain broader exposure and make a real impact across the organisation. The key objective of this role is to provide technical support for EP procedures and to deliver the sales target within the identified geographic area, meeting all strategic and business objectives, delivering product and customer training plans, and providing the highest level of clinical and customer support in line with coordinated account team plan. What to expect: - Support, promote and upsell CARTO 3 procedures and thereby growing catheter utilisation in Electrophysiology, aligned with the Business Plan. - Provide clinical and technical expertise for coverage of cases performed with the CARTO 3 Navigation System. - Deliver your customer training plan and effectively transfer knowledge to empower customers to use Biosense kit effectively and independently. - Follow mandatory training and attend local and abroad training programs to maintain and develop knowledge required to fulfil your job effectively. - Execute key marketing strategies to include the successful roll out of new products and innovations in partnership with the regional New Technology Specialists. - Contribute to developing innovative activities to achieve sales targets and to allow the franchise to gain market share and differentiate from competition. - Maintain and develop firm business relationships with your Key Opinion Leaders and other strategically important clinical and economic partners. - Develop in-depth understanding of the needs and objectives of customers on all levels - both clinical and non-clinical partners, to develop tailored solutions, which improve sales. Qualifications - Proven experience as a clinical support specialist, or support as a physiologist within the medical device and/or EP field. - 3D mapping experience preferred but not crucial. - Proficient in English both verbal and written communication. - Excellent listening skills. Ability to build positive relationships quickly. - Capacity to gain in-depth product and procedure knowledge and the ability to communicate effectively with all partners within the EP lab setting. - Self-disciplined, organised, and able to take ownership and responsibility for business objectives and your own time management. - Initiative-taking and a desire to succeed in a fast-paced role. - A collaborator and entrepreneurial analytical person. - The ability to positively influence thinking, behaviour, and gain dedication. - Trained in applying sophisticated Microsoft package skills: Word, Excel, PowerPoint, and Outlook. - Full & clean driving license. Benefits - Competitive compensation and benefits package. - Benefits that can be tailored to what is valuable to you throughout different stages of your life. - Online Digital GP. - Private healthcare. - Retail Vouchers. - Discounted & Subsidised Gym memberships. - Support for community projects as part of our global Corporate Social Responsibility programme.

United Kingdom