• Repair and maintenance of complex scientific and analytical instrumentation • Perform installation of equipment from delivery to sign-off • Respond to customer by telephone within 4 hours to evaluate problem • Perform preventative maintenance per maintenance schedule • Inform appropriate personnel on all problems using ESCALATION procedure • Maintain manuals • Submit electronic paperwork timely and accurately • Maintain excellent communication with Regional Manager on all matters • Process parts return and repair in accordance with all policies and guidelines • Keep customers well informed on any open issues • Manage direct account responsibility with minimal supervision • Assist in different areas within the District • Repair and maintain analytical instrumentation with little or no supervision • Perform all the above duties in accordance with applicable ISO9000 directives and company policy • Ability to lift up to 50 lbs • 80 % Travel (including Overnight Travel and some international travel)

Job Description Summary Job Description Responsabilidades Essenciais: - Operar e supervisionar as unidades geradoras, equipamentos auxiliares, subestação e linha de transmissão, garantindo eficiência, segurança e alta disponibilidade da geração conforme os planos operacionais; - Coordenar a operação em tempo real da usina hidrelétrica, atuando de forma eficaz em situações de contingência para restabelecer a geração com segurança e no menor tempo possível; - Supervisionar, operar e controlar painéis e sistemas SCADA a partir do centro de controle; - Manter atualizadas as informações de operação e manutenção do sistema elétrico, reportando-as aos órgãos e responsáveis competentes; - Gerenciar indicadores de EHS e acompanhar o cumprimento das ações corretivas relacionadas à segurança, meio ambiente e saúde ocupacional; - Apoiar a planta em processos de partida de máquinas, inspeções de equipamentos, verificação de parâmetros operacionais e atividades de manutenção de rotina; - Elaborar relatórios de falhas, conduzir tratativas com agentes geradores e elaborar planos de manobra para operação do sistema; - Executar atividades complementares à função, incluindo operação de equipamentos de apoio, montagem de andaimes, retoques em pintura e condução de veículo da empresa, conforme orientação da liderança. Qualificação Requerida: - Residir em Uberlândia/MG; - Curso Técnico Completo em Mecânica ou similares; - Experiência em atividades de manutenção ou montagem industrial; - Desejável SENAI ou similar, NR 10, NR11, NR12, NR 33, NR34 e NR 35. Additional Information Relocation Assistance Provided: No #LI-Remote - This is a remote position

Customer Support Engineer We are looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketship. Customer Support Engineer works directly with customers in identifying and resolving basic customer issues and needs. Why join Tipalti? Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies. At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin. In this role, you will be responsible for: - Provide world-class service to our customers and ensure customer success post-sales. - Provide specialized support on both technical and product issues, and also manage customer escalations. - Lead/coordinate actions to resolve customer issues while collaborating with other teams including Customer Success, Product, and Engineering as required. - Act as a customer advocate by sharing product feedback with engineering, product, and other internal stakeholder teams to drive the product roadmap. - Create and contribute to the development of knowledge articles in Tipalti’s knowledge base. About you - Proven experience of hands-on technical support experience at a SaaS company, with a focus on delivering support through live chat and email. - Proven experience providing real-time support via live chat, including managing multiple conversations simultaneously while maintaining high service quality. - Strong communication skills, including written, verbal, and listening. - Detail-oriented and well-organized. - Always learning, has a growth mindset. - Strong creative thinking and problem-solving skills. - Experience in working with ticketing systems such as Zendesk or any ticketing system. and Salesforce - Experience with NetSuite / QuickBooks or other ERP systems, and knowledge of accounting is a big plus. - Experience with payment systems and/or working at a Fintech company – an advantage. - Proven ability to read, debug, and understand HTML code, API calls, etc. - an advantage. Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting. Our Mission Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance. Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly committed. Accommodations Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination. As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to hr@tipalti.com for assistance. AI Use We may use artificial intelligence and automated systems (collectively "AI") to screen, assess, and select candidates during our recruitment process. This includes resume screening, skills assessment, and candidate matching. You have the right to request human review of any automated decision. For more information about how we collect and use personal data and information during recruitment, please refer to our Job Candidate Privacy Notice. For additional questions about our use of AI during our recruitment process, you can contact hr@tipalti.com. Privacy We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below: Job Candidate Privacy Notice | Tipalti www.tipalti.com/privacy/job-candidate-privacy-notice/

Role Description Tipico sucht einen IT Support Analysten (m/w/x), der unser Team verstärkt. Wachse mit uns, bring neue Ideen ein und entwickle Produkte, die das Sporterlebnis für unsere Kunden noch spannender machen. Jeden Tag arbeitest du in einem hochgradig kollaborativen und agilen Umfeld mit funktionsübergreifenden Teammitgliedern zusammen, um Produkte weiterzuentwickeln und technische Lösungen zu schaffen, die uns voranbringen. - Stellen eines hohen Standards im Kundenservice (vor Ort und remote), in der Zufriedenheit und im Support. - Unterstützung des Corporate-IT-Teams bei der Bereitstellung hochwertiger IT-Support-Services für Endnutzer an allen Standorten der Tipico Group. - Analyse und Behebung technischer sowie operativer Probleme im Rahmen des Incident-Managements und der Request-Fulfillment-Prozesse. - Mitwirkung an Infrastrukturprojekten zur kontinuierlichen Verbesserung von Tools und Services für unsere Kunden. - Übernahme der Verantwortung für gemeldete Störungen und regelmäßige Kommunikation von Status und Fortschritt. - Analyse, Reparatur und Behebung von Problemen bei Hardware, Betriebssystemen und Software (Windows, macOS, mobile Geräte) sowie bei Systemausfällen und Datenwiederherstellung. - Verwaltung des internen Beschaffungsprozesses im IT-Support. - Verwaltung von Benutzerkonten, Gruppen, Passwörtern und Mailboxen in Active Directory, Exchange Servern (Office 365) sowie weiteren Systemen. - Pflege von Betriebsdokumentationen, einschließlich Knowledge-Base-Artikeln und Standard Operating Procedures. - Beitrag zur Weiterentwicklung und Optimierung von IT-Service-Management-Standards und -Prozessen. Qualifications - Mindestens 3 Jahre Erfahrung im IT-Support-Umfeld. - Starker Kundenfokus sowie fundierte Kenntnisse in IT-Service-Management-Standards und -Prozessen (ITIL). - Erfahrung mit Active Directory, E-Mail-Technologien (Office 365, Exchange Server) und Microsoft-Office-Anwendungen. - Kenntnisse in der Sicherheit von PC-Arbeitsplätzen sowie in Festplattenverschlüsselungssystemen. - Erfahrung mit ITSM-Anwendungen wie Jira Service Desk. - Verständnis von IP-Adressierung, Netzwerken und Telefonie. - Grundkenntnisse in WLAN-Technologie, Netzwerksystemen, Virtualisierung und virtuellen Infrastrukturen (VMware & Hyper-V). - Sehr gute Englischkenntnisse in Wort und Schrift; Deutsch ist ein Plus. Requirements - Agiles Mindset: Du lernst, passt dich an und verbesserst kontinuierlich unsere Arbeitsweise. - Teamplayer: Wir lernen voneinander und entwickeln großartige Ideen gemeinsam weiter. - Innovativ: Du bringst neue Ideen ein und arbeitest gerne mit neuesten Technologien. Benefits - Etablierter internationaler Konzern mit stabiler Grundlage für persönliches Wachstum. - Vielfältige Möglichkeiten zur persönlichen und beruflichen Weiterentwicklung. - Events wie Charity-Aktionen oder Team-Events zur Stärkung des Teamgeists. - Unterstützendes Umfeld, das Zusammenarbeit und Teamwork schätzt.