Department Name: IT Service Delivery Work Shift: Night Job Category: Information Technology Estimated Pay Range: $40.91 - $68.19 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained. Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care. The Banner Health Critical Response team steps in when our most critical IT services are disrupted—mobilizing quickly to restore stability, safeguard patient care, and support the teams who depend on technology every minute of the day. As a Major Incident Commander, you will be the operational engine behind our major incident response: monitoring for impact, keeping timelines and documentation crisp and accurate, ensuring process adherence, and helping teams stay aligned under pressure. When incidents are not active, you’ll support operational readiness—so when the next high-severity event hits, we respond faster and smarter. You’ll work under the guidance of the Major Incident Commanders. This role requires variable shifts plus responding to 24x7 critical alerts via mobile device or other connected platform. The schedule for this role is Monday-Friday, 10:00PM - 6:30AM AZ Time. This can be a remote position if you live in the following states ONLY: Al, AK, AR, FL, GA, ID, IN, IA, KS, KY, LA, MD,MI, MN, MS, MO, NH, NM, NY, NC, ND, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI AZ CA CO NE NV WY. No other states will be consider. Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life. Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care. POSITION SUMMARY This position is an expert providing advanced leadership during the highest‑impact incidents and drives continuous improvement of the Major Incident Management practice. This role shapes strategy, mentors the team, and partners closely with leadership across the organization. Working variable shifts and responding to 24x7 critical alerts on a mobile device or other connected platform for service disruptions is required for this role. CORE FUNCTIONS 1. Leads coordination of complex or high-impact major incident bridge calls and communication channels. Provides guidance to Coordinators and supports Major Incident Commanders during critical events. 2. Reviews incident records, timelines, and activity logs for quality, accuracy, and audit readiness. Identifies opportunities for improvement. 3. Oversees and refines outage notifications and status updates. Ensures messaging is clear, audience-appropriate, and aligned with business and clinical impact. 4. Evaluates monitoring and alerting performance across systems. Drives improvements to alerting strategy, routing, and response workflows. 5. Collaborates closely with Problem Management to improve RCA quality, identify systemic issues, and recommend preventive or corrective actions to reduce repeat incidents. 6. Analyzes and interprets major incident SLAs and KPIs. Recommends process, tooling, or operational changes to improve performance and reliability. 7. Leads updates to playbooks, escalation paths, and communication templates based on post-incident reviews, exercises, and operational experience. 8. Maintains deep knowledge of enterprise platforms, incident response processes, stakeholders, and downtime procedures. Serves as a subject matter expert and mentor. 9. Exercises incident command authority during active major incidents, including determining severity, directing escalation paths, managing risk tradeoffs, and determining when incidents are stabilized or resolved. MINIMUM QUALIFICATIONS Experience and education as normally obtained through an Associate’s degree and 2+ years of relevant experience in IT operations, service desk, NOC, or incident management. Proven experience in leading high-severity, enterprise-impacting incidents. Experience developing or improving incident management processes, playbooks, or workflows. Advanced facilitation and communication skills, including executive-level communications. Strong analytical skills with the ability to identify systemic issues and operational risk. Ability to coach and mentor other coordinators. Ability and willingness to work variable shifts and respond to 24x7 critical alerts via mobile device or other connected platforms for service disruptions. PREFERRED QUALIFICATIONS Bachelor’s degree in Information Systems, Computer Science, Healthcare Informatics, Healthcare Administration, Business Administration, or a related field preferred. ITIL Intermediate/Managing Professional certification or equivalent experience. Experience partnering with senior IT leaders, vendors, or business stakeholders during critical incidents. Experience designing or leading tabletop exercises or simulations. Experience influencing tooling, alerting, or workflow optimization. Additional related education and/or experience preferred. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast. Security Incident Response Analyst (P3) ZoomInfo | US Remote About the Role We're looking for a curious, collaborative, and technically skilled Security Incident Response Analyst to join our Threat Detection and Response team. If you're someone who gets energized by solving complex problems, thrives in a team environment, and is always looking for ways to grow and improve, we'd love to hear from you. This role sits at the heart of how we protect ZoomInfo's people, products, and data. You'll be detecting and responding to threats, building better detection capabilities, and working alongside a team that genuinely believes security is something we do together. What You'll Do: Incident Detection & Response Monitor security alerts and events to identify potential incidents, and lead response efforts through containment, eradication, and recovery. Collaboration is core to how we operate and you'll never be navigating a tough incident alone. Threat Analysis Investigate security threats and vulnerabilities to understand their real impact. Conduct root cause analysis with a focus on learning and improvement, because every incident is a chance to make our environment more resilient. Forensic Investigation Perform digital forensics to investigate security breaches, gather evidence, and document findings clearly and thoroughly. Your reports will inform decisions at every level of the organization. Security Monitoring Use SIEM tools to monitor logs and events for suspicious activity, and conduct proactive threat hunts to identify threats before they become incidents rather than just reacting to them. Detection Engineering Build, test, and maintain detection rules and signatures that identify malicious activity. Continuously sharpen our detection capabilities by incorporating new threat intelligence and emerging attack techniques. Automation Use low-code/no-code SOAR platforms to automate repetitive tasks, streamline workflows, and free up time for the work that actually requires human judgment. Collaboration & Communication Partner closely with IT, DevOps, Legal, and other teams to resolve incidents efficiently. Prepare clear, honest incident reports for management and stakeholders, because we value transparency and open communication at every level. Continuous Improvement Stay current on the evolving threat landscape and bring ideas to the table. We're a team that values curiosity, growth, and a genuine commitment to making things better over time. What You Bring: - Solid understanding of cybersecurity principles, the threat landscape, and common attack vectors - Hands-on experience with security tools such as SIEM, XDR, EDR, and SOAR platforms - Experience researching, building, testing, and deploying detection rules and searches - Strong analytical and problem-solving skills with the ability to work through ambiguity and communicate findings clearly - Prior experience in a security operations or incident response role is required at this level; SaaS environment experience is a plus Our Team Culture We operate by a few principles that guide everything we do: - We grow through challenges. We approach setbacks with curiosity and use them as fuel to build a stronger, more resilient team. - We win and lose together. There are no lone heroes here. We share credit, share accountability, and have each other's backs. - Ethics aren't negotiable. We hold ourselves to the highest standard in everything we do, in how we work, how we communicate, and how we treat each other. - Your voice matters here. This role touches a wide range of security disciplines and we want you to bring your whole perspective to the work. Ideas are welcome from everyone, regardless of tenure or title. #LI-AP3 #LI-Remote Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here. Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply. $94,500—$148,500 USD About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here. ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.

Role Description We're looking for a curious, collaborative, and technically skilled Security Incident Response Analyst to join our Threat Detection and Response team. If you're someone who gets energized by solving complex problems, thrives in a team environment, and is always looking for ways to grow and improve, we'd love to hear from you. This role sits at the heart of how we protect ZoomInfo's people, products, and data. You'll be detecting and responding to threats, building better detection capabilities, and working alongside a team that genuinely believes security is something we do together. What You'll Do: - Incident Detection & Response: Monitor security alerts and events to identify potential incidents, and lead response efforts through containment, eradication, and recovery. Collaboration is core to how we operate and you'll never be navigating a tough incident alone. - Threat Analysis: Investigate security threats and vulnerabilities to understand their real impact. Conduct root cause analysis with a focus on learning and improvement, because every incident is a chance to make our environment more resilient. - Forensic Investigation: Perform digital forensics to investigate security breaches, gather evidence, and document findings clearly and thoroughly. Your reports will inform decisions at every level of the organization. - Security Monitoring: Use SIEM tools to monitor logs and events for suspicious activity, and conduct proactive threat hunts to identify threats before they become incidents rather than just reacting to them. - Detection Engineering: Build, test, and maintain detection rules and signatures that identify malicious activity. Continuously sharpen our detection capabilities by incorporating new threat intelligence and emerging attack techniques. - Automation: Use low-code/no-code SOAR platforms to automate repetitive tasks, streamline workflows, and free up time for the work that actually requires human judgment. - Collaboration & Communication: Partner closely with IT, DevOps, Legal, and other teams to resolve incidents efficiently. Prepare clear, honest incident reports for management and stakeholders, because we value transparency and open communication at every level. - Continuous Improvement: Stay current on the evolving threat landscape and bring ideas to the table. We're a team that values curiosity, growth, and a genuine commitment to making things better over time. Qualifications - Solid understanding of cybersecurity principles, the threat landscape, and common attack vectors - Hands-on experience with security tools such as SIEM, XDR, EDR, and SOAR platforms - Experience researching, building, testing, and deploying detection rules and searches - Strong analytical and problem-solving skills with the ability to work through ambiguity and communicate findings clearly - Prior experience in a security operations or incident response role is required at this level; SaaS environment experience is a plus Benefits - Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. - Comprehensive benefits including holistic mind, body and lifestyle programs designed for overall well-being. - Base salary for this position ranges from $94,500 to $148,500 USD. - Additional compensation such as Bonus, Commission, Equity and other benefits may also apply. Company Description ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.

A company built to serve you. It's your career, Shelter it! Catastrophe Response Team- Traveling Storm Adjuster $23.82-$29.54 minimum starting pay Job Level: Individual Contributor Shelter maintains broad salary ranges for its roles in order to account for variations in geographic location, education, training, skills, relevant work experience, business needs and market demands. Please remember that this is the minimum starting base pay only and does not consider other components that make up the total rewards package for the position. This is a position where the adjuster works from home, living in and servicing the Wichita, KS area. Some travel will be required to assist in our regional area as needs arise. Home office equipment and company vehicle provided. What You Will Be Doing: The Catastrophe Response Team Adjuster will investigate, analyze, evaluate, and settle insurance claims involving auto damage losses. Specialize in adjusting property claims requiring physical inspection and requires extensive travel to a variety of geographic locations. Determine value of a claim and negotiates settlements. Involved in handling of complex property losses requiring expertise in fraud detection and prevention. Due to the duties and responsibilities of this position, a Credit Bureau Report, Motor Vehicle Report, and Criminal Background Check may be ordered on final candidates. What We're Looking For: - Requires excellent analytical, organizational, and decision-making skills. - Superior skills in investigation, organization, negotiation, communication, documentation, and customer service are required. - Must be physically able to travel long distances and lift/move/climb ladders. - Must be able to work outside in all temperatures and inspect property physically and visually. - Must be able to travel overnight as job requires. - Ability to maintain schedules and deadlines and work well with others. - Must possess a valid driver's license supported by a good driving history. - Requires minimal supervision and ability to work independently. - Ability to perform the essential functions of the position, with or without reasonable accommodation. Shelter's uncompromising commitment to excellence doesn't stop with our customers. We recognize our employees are what make us a premier organization in the insurance industry. Shelter Employees enjoy such benefits as: - Health, Dental, Voluntary Vision and Prescription Drug Insurance - Savings and Profit Sharing 401(k) - Paid Time Off for Sick and Personal Leave, Vacation and Holidays - Vitality Wellness Program - "Dress for Your Day" Dress Code - Flexible Scheduling - And much more! #IND1# If interested, please apply by: 04/27/2026