Why join us? Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. eCommerce Merchandiser (eCommerce Web Producer) Herman Miller Retail Maternity Cover - 9-12 months Can be remote working Herman Miller Retail is looking for eCommerce Web Producer to join our eCommerce and focus on our Herman Miller website. This role will partner with merchandising, marketing, and inventory management to launch and merchandise product, category and special feature assortments on the site. This role will report into the eCommerce Manager. You will largely be focused on the creation, management and utilisation of visual and written assets across multiple languages. You’ll be working with a small close-knit digital team and various stakeholders from different departments in the larger global organisation. Responsibilities - Manage product set-up and product launch for our Herman Miller stores - Manage quality assurance and usability; check to ensure all images, videos, copy, product info and details are functioning and rendering properly on the site - Manage and organise written content produced by team for products and new pages which will need to be translated into all 8 languages via an agency. - Preparing and optimising assets to be uploaded to the website using a combination of Excel Spreadsheets, Photoshop and the website CMS. - Work towards excellence across the site through organization and seamless go live processes - Manage and organize product photography and other assets - Coordinate the creative and technical implementation of digital content - Work collaboratively with internal teams and outside development agencies to support site enhancements and bug fixes - Contribute to the development of digital workflows and processes that grow the effectiveness and impact of the Herman Miller Group digital team - Support and create new, promotional and/or seasonal taxonomy - Support site sorting rules, search term optimization and other commerce platform related features that help drive conversion rate and provide a best in class retail experience - Support reporting and analysis cadence for both site and product performance - Assist in other activities/projects to ensure the smooth day-to-day operations of the site Requirements: - 3-5+ years of experience within a web production environment - Previous experience within a retail sales environment a plus - Experienced with major online platforms and their ecosystems (Shopify experience a plus) - Experience with Agile development methodologies including JIRA and project management and tracking tools such as Asana and Slack - Experience working on integrations with internal systems and third-party technologies - Experience working with web analytics tools, e.g. Google Analytics - Familiar with web privacy and security principles - Attention to detail; outstanding problem-solving/multi-tasking skills; strong follow through skills; strong communication and interpersonal skills - Highly organized, accurate, methodical, and paying attention to detail - Resourceful and creative, looks for opportunities for improvement in workflow - Bachelor’s degree required Who We Hire? Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities. MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.

• Provide exceptional customer service via various channels, including email, chat, phone, and social media. • Resolve customer inquiries and issues efficiently while maintaining a positive attitude. • Assist customers with product selections, order placements, and tracking information. • Document customer interactions and feedback accurately in our support system. • Collaborate with other teams to ensure a seamless customer experience.

• Organize merchant documents (bank statements, IDs, etc.) in Dropbox or Box folders • Collect information • Fill out and manage merchant account applications including entity information, website details, business descriptors, and average ticket prices • Update and maintain records in Airtable • Admin work and communicate and coordinate with clients and vendors • Light inbound phone calls only as needed

Role Description Eigenverantwortliches Account Management: Du betreust eigenständig mehrere E-Commerce-Accounts von A bis Z. Dazu gehören: - Tiefgehende Analyse der Performance - Entwicklung von Wachstumsstrategien, die die Business-KPIs im Blick behalten Strategie & Skalierung: Du denkst über Google Ads Standards hinaus. Deine Aufgabe ist es, datenbasierte Ideen für einen effizienten Budgeteinsatz zu liefern und Kampagnen nachhaltig zu skalieren. Projekt-Orchestrierung: Du hältst die Fäden in der Hand und koordinierst eng mit unseren internen Expert*innen in den Teams Creative, Tracking und Media-Buying. Trusted Advisor: Du bist erste Ansprechpartner:in für strategische Rückfragen. Du führst souverän Kunden-Calls, erstellst analytische Reports und begleitest das Onboarding neuer Kund:innen mit deinen Wachstums-Roadmaps. Qualifications - Mindestens 2 Jahre Erfahrung im Performance Marketing – mit Fokus auf Google Ads. - Eigenverantwortung: Du hast mindestens 1 Jahr lang einen E-Commerce-Account eigenständig betreut und weißt, wie man Wachstum generiert und skaliert. - Kund:innen-Kommunikation: Du führst regelmäßig souverän Calls durch und präsentierst dabei unter anderem Reportings; inklusive verständlicher Einordnung und Analyse. - Proaktivität & Struktur: Du gehst Aufgaben selbstständig an, priorisierst sinnvoll und bleibst auch bei mehreren Projekten fokussiert. - Deutsch auf C1-Niveau: Für klare Kommunikation mit Kund:innen und im Team. - Sicherer Umgang mit Tools wie dem Google Merchant Center sowie anderen gängigen Multichannel-E-Commerce-Tools zur Optimierung von Shopping-Feeds. Requirements - Betreuung mehrerer Google Ads Accounts mit hohen Monatsbudgets - Entwicklung datenbasierter Wachstumsstrategien - Skalierung von Performance-Kampagnen - Analyse von Business-KPIs wie ROAS, Contribution Margin, CAC - Strategische Beratung in Kunden-Calls - Enge Zusammenarbeit mit Creative-, Tracking- und Media-Teams Benefits - 100 % remote - Flexible Arbeitszeiten - Wöchentlicher Agency-Call - Culture Sessions - Online-Events - Co-Working-Möglichkeiten - Zwei Workations pro Jahr in Europa - Jährliche Weihnachtsfeier - Urban Sports Partnerschaft - Performance- & Health-Coaching