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Enhanced Labs logo
Enhanced Labs

Premier Supplements for Athletes and Bodybuilders

Customer Support Representative – E-commerce/DTC

Location

Turkey

Posted

45 days ago

Salary

$600 - $900 / month

Seniority

Senior

English

Job Description

Customer Support Representative – E-commerce/DTC

Enhanced Labs

• Provide exceptional customer service via various channels, including email, chat, phone, and social media. • Resolve customer inquiries and issues efficiently while maintaining a positive attitude. • Assist customers with product selections, order placements, and tracking information. • Document customer interactions and feedback accurately in our support system. • Collaborate with other teams to ensure a seamless customer experience.

Job Requirements

  • Proven experience in a customer support role, preferably within the e-commerce or DTC sector.
  • Excellent communication skills in English, both written and verbal.
  • Ability to manage multiple tasks and priorities effectively.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with customer support software and tools.
  • Must be available to work following US timezone.
  • Nice to have Experience with CRM systems.
  • Knowledge of e-commerce platforms and operations.
  • Fluency in additional languages.
  • Health and wellness, fitness, supplement niche experience

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