Our client is a leading slot games provider in the online gambling industry, headquartered in Prague. The company is recognized for creating innovative, high-quality games with engaging mechanics and immersive design, enjoyed by players worldwide. With a strong international presence across Prague, Malta, and Latin America, they continue to set benchmarks in the iGaming market.

Our client is a leading slot games provider in the online gambling industry, headquartered in Prague. The company is recognized for creating innovative, high-quality games with engaging mechanics and immersive design, enjoyed by players worldwide. With a strong international presence across Prague, Malta, and Latin America, they continue to set benchmarks in the iGaming market.

The Opportunity  We operate a membership services platform serving hundreds of chambers of commerce across the United States. Our platform is an all-in-one system for managing members, running events, building websites, processing billing, and engaging local business communities. It is the system of record for the chambers that use it, and our customers stay for years.  We recently joined a portfolio of vertical market software businesses alongside a complementary association management platform. Together, the combined business serves hundreds of organizations and is backed by permanent capital with a long-term ownership horizon.  We need someone who can own the customer relationship end to end. This is not a pure sales role. It is account management, customer success, onboarding, training, and new business development rolled into one. You will be the face of the platform to our entire customer base and the person responsible for protecting and growing recurring revenue.  If you have ever wanted to run the commercial side of a business with real customers, real revenue, and real autonomy, this is it.  What You'll Do  Own the Customer Relationship  - Be the primary point of contact for hundreds of chamber of commerce customers across the US  - Run a disciplined 180-day check-in cadence: every customer hears from you at least twice a year  - Proactively identify at-risk accounts before they churn. Most churn happens because nobody called. You fix that.  - Manage renewals, address concerns, and surface product feedback to the engineering team  - Build genuine relationships with chamber executives, directors, and staff. These are small organizations run by passionate people who want a partner, not a vendor.  Onboard and Train New Customers  - Run demos for prospective chambers and close new business  - Manage the full onboarding process from signed deal to go-live, coordinating with the production and support teams  - Conduct targeted training sessions for customers who are underutilizing the platform  - Rebuild and organize training resources so new chamber staff can self-serve. The current training library is disorganized and a common complaint.  Drive Revenue Growth  - Execute pricing increases across the base, communicating value and handling pushback constructively  - Close inbound leads from referrals, Capterra, Software Advice, and industry word-of-mouth  - Follow up on leads generated by the shared BDR/outbound team  - Target competitor defectors. A top competitor has been aggressively raising prices and cutting support, pushing customers to shop. Position our platform as the alternative.  - Maintain and develop key industry relationships, including referral partners and the chamber of commerce consulting community  Use AI as Your Force Multiplier  - Use AI tools and agents to prepare for customer calls, personalize outreach, and draft communications at volume  - Leverage AI to analyze customer usage patterns and identify accounts that need attention before they tell you  - Build AI-assisted workflows for onboarding documentation, training materials, and follow-up sequences  - You will operate as a team of one on the commercial side. AI is how you punch above your weight.  What Success Looks Like  - First 30 days: Deep product fluency. You can demo the MMS, explain the value proposition, and troubleshoot basic issues. You have called the top 20 accounts and the 3 at-risk accounts. You know every customer by name.  - 60-90 days: 180-day call cadence is live and tracking. At-risk accounts are stabilized or you have a clear plan. Pricing increase is being communicated to the first cohort. You have closed or progressed at least 2 new deals.  - 6-12 months: Gross retention is holding at 90%+. Pricing increase is fully executed across the base. Net new logos are adding $30-50K+ in ARR. You have built the case for whether we need additional sales or support headcount to scale further.  What We're Looking For  Must-Haves  - 3-8+ years in B2B SaaS in a customer-facing role: account management, customer success, or full-cycle sales  - Proven ability to retain and grow an existing book of business, not just close net-new  - Experience working with small to mid-sized organizations (chambers, associations, nonprofits, or similar) where relationships matter more than process  - Strong phone presence. Chamber executives are not digital-first communicators. You need to be comfortable on the phone for hours a day.  - Builder mindset: high ownership, comfort with ambiguity, willingness to do whatever needs doing  - Active use of AI tools in your workflow. You will be operating lean and AI is how you scale.  Nice-to-Haves  - Experience in the chamber of commerce, association management, or nonprofit SaaS space  - Familiarity with membership management systems, CRM platforms, or community engagement tools  - Experience delivering price increases or contract renewals across a large customer base  - Experience onboarding customers onto SaaS platforms, including training and change management  - Knowledge of the chamber of commerce software competitive landscape  About the Business  Our chamber management platform has served US chambers of commerce for nearly two decades. We are part of a growing portfolio of membership and association management software businesses backed by permanent capital. The portfolio serves hundreds of membership-based organizations with strong recurring revenue and high gross margins.  We are backed by a permanent-capital acquirer of vertical market software businesses. Our parent does not flip companies. They hold forever. That means you are building something durable, not optimizing for a 3-year exit.  The chamber of commerce market is thousands of organizations nationwide. We serve a meaningful but small share today, which means there is significant room to grow. The market is conservative and relationship-driven, which means growth comes from trust, referrals, and showing up consistently. That is the job.  Compensation  Competitive base salary plus commission tied to new logo acquisition and professional services revenue. Remote-friendly with travel for key customer meetings, chamber conferences, and industry events.    If you want to own the commercial trajectory of a real business with real customers, and you believe that the best account management is just being genuinely helpful to people who need it, we want to hear from you.  #PortfolioLighthouse

Role: Key Account Manager, Data Centres Location: London Contract type: Full time, permanent We are seeking a dynamic and experienced Key Account Manager to join our rapidly expanding EMEA Data Centre sales team. This pivotal role involves driving new business and expanding strategic relationships across data centre customers – including hyperscalers, colocation providers, enterprise end users, contractors and consultants. To deliver short term wins and long term multi-year growth for the Carrier Data Centre business. What will you be doing? - Identify, qualify and pursue net-new opportunities across hyperscaler, colocation, edge, enterprise and replacement cycles. - Serve as the primary point of contact for strategic and hyperscaler accounts; build strong, long-lasting relationships at multiple levels. - Coordinate closely with engineering, operations and Project Management teams to ensure successful delivery from order to commissioning. - Build and maintain a robust, insight-led pipeline and backlog aligned to a strategic account plan. - Run a disciplined prospecting cadence (outreach, events, referrals) to open new buying centres and projects. - Represent Carrier at industry events, conferences and networking forums to build brand and pipeline. To be successful in this role you will: - Strong experience in Key Account Management, sales or business development within data centre infrastructure; HVAC/chilled-water and airside cooling experience highly valued. - Proven track record managing large, complex accounts and delivering against ambitious targets. - Technical knowledge advantageous: Hydronic chilled-water and airside products applicable to data centre cooling. - Ability to translate technical concepts into business value propositions and ROI. - Strong negotiation, communication and stakeholder management skills; excellent time management and organisation. - Willingness to travel and utilize regional offices when required. IT literate with MS Office skills - Hunter mentality: proactive pipeline generation, resilience and disciplined execution. What can we offer you? - Competitive base salary - Great sales bonus scheme (Uncapped with accelerator) - Company Vehicle or cash allowance - 25 Days Holiday + bank holidays - Holiday purchase scheme - Company Pension - Opportunity to shape the future of a high-performing sales team. - Career progression and development opportunities; work with industry-leading equipment. - Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources - Bravo Awards which recognise outstanding contributions from all employees and encourage excellence More about us: Carrier is the world’s leader in high-technology heating, air-conditioning and refrigeration solutions. We have of a history of more than 100 years of proven innovation, solving problems on a global level, and our innovations drive new industries. Our mission is to be the first choice for heating, air-conditioning and refrigeration solutions worldwide. We work every day to make the world a better place to live, work and play. Consistently ranked as one of the world’s most respected companies, we are also a pioneer of social responsibility, looking after the environment as well our people. Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice