• Support lite onboarding and implementation of ClickUp. • Guide customers through foundational setup and enablement, while promoting ClickUp best-practices. • Monitor seat utilization, adoption trends, and Champion/Stakeholder engagement. • Build and execute simple adoption plans and account reviews to maintain or improve health. • Identify risks early and build recovery plans in partnership with the account team. Escalating to leadership for ownership if the risks become complex. • Deliver ongoing enablement, ensuring customers continue to mature with the platform. • Conduct templatized Intake → Execution → Reporting (IER) cycles for key workflows. • Run discovery sessions to map current-state vs. future-state processes. • Drive adoption of ClickUp AI and deploy simple Agents tied to customer use cases. • Provide training on AI and automation best practices. • Serve as the partner to small sales assisted accounts, connecting adoption to business value. • Discover upsell opportunities through templated playbooks and pass off those opportunities to sales who will own the lead and upsell. • Partner with account teams to maintain alignment between delivery and success.

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role The Strategic Sales and Account Management Team is looking for a Strategic Technical Account Specialist to help manage the support needs of our high value Resellers. This individual will be joining our dedicated support function. This role provides a unique opportunity to work in a cross functional capacity with internal teams and Square's highest value Resellers. An ideal candidate will be comfortable interacting with multiple senior stakeholders associated with the largest and most complex offerings from Square. Internally at Square, you will collaborate with engineering, implementation, product, sales, and support to ensure successful establishment and growth of large sellers. Externally, you will partner with Resellers to triage issues, gather feedback, and recommend solutions to complex questions to foster a white glove support experience. You Will - Be the first line of defense for any/all support needs for assigned accounts within the Strategic portfolio (phone, email, Google Meets, etc.) - Implement the onboarding process and training curriculum to hold sellers and team members responsible for timelines. - Execute the account reconfiguration process, training curriculum, ensuring resellers and team members adhere to established timelines (menu builds, 3rd party uploads, integrations) - Willing to work a Monday through Saturday shift schedule to provide extended coverage for our global seller base - Travel up to 20% of the time for on-site Reseller visits and internal meetings - Maintain advanced knowledge of all Square products and feature parity across global markets (US, CA, IE, UK, AU, JP) - Master Square's technical ecosystem including APIs, SDKs, and custom integrations - Build and maintain expertise in Square's third-party partner integrations and solutions - Demonstrate proficiency in the on-call process and Jira ticket filing procedures for escalating technical issues - Continuously track, prioritize, and help drive resolutions for Square's highest value sellers - Identify, document, and follow up with engineers on product bugs and features, taking ownership of customers' issues - Build relationships with primary contacts across large enterprises including operations, finance, C-level executives, and technical support - Communicate key developments, updates, and problems to internal and external stakeholders - Analyze trends associated to customer issues and suggest improvements to processes, policies, and products to enhance the up-market seller experience - Become an integral contributor to the success of up-market at Square through deep collaboration with Strategic Account Managers You Have - Minimum of 3 years customer service, implementation, sales or account management experience in a technical environment - Proven ability to work weekends (either Tue-Sat or Sun-Thur) shifts as demand increases - Willingness and ability to travel up to 20% of the time - The capacity to distill complex enterprise requirements, craft tailored solutions, and explain detailed technical solutions and strategies in an easily digestible fashion. - Advanced knowledge of Square's complete product suite and feature variations across global markets (US, CA, IE, UK, AU, JP) - Technical proficiency with APIs, SDKs, and custom integration solutions - Experience with technical troubleshooting and escalation processes - Comprehensive understanding of third-party integration partnerships and ecosystem - Strong technical documentation and communication skills - Superb attention to detail and excellent time-management skills - A desire to help people and improve the customer experience - Ability to customize the support experience to the needs of individual high-value sellers - Comfort with ambiguity and resilient when facing rapid change - Genuine curiosity about people, technology and business, while possessing the ability to inspire passion in others - Growth mindset, interested in feedback, and dedicated to continuous improvement Even Better: - Experience in a project management or implementation role - Experience working directly with Account Management or other sales functions - Experience managing complex & technical projects related to onboarding & supporting seller implementation - Experience managing complex projects - Experience working with enterprise-level technical implementations and solutions - Experience filling ON-CALL tickets directly to product & engineering teams - Experience in Risk, Integrations, APIs, Compliance, Fraud, Hardware or Networking We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page . While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted. Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information. Zone A: $48.80 - $73.22 USD Zone B: $45.38 - $68.08 USD Zone C: $41.49 - $62.26 USD Zone D: $36.63 - $54.90 USD Application Guidelines Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.

State of Location: Wisconsin Position Summary: Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient. Job Description: We are seeking a highly skilled Senior Technical Solution Lead to design solutions that optimize our existing platforms and ensure seamless integrations with third-party applications, in addition to managing our Microsoft-centric infrastructure. This position will focus on infrastructure management, automation, data integrity, and system reliability to support our business operations and integrations with external products. The focus is not on developing new solutions, but that experience is required in order to engage with third-party vendors that do. The person in this role will collaborate with cross-functional teams, including third-party vendors, MSPs (Managed Services Providers) and CSPs (Cloud Services Providers), internal business units, executive leaders, and our technical team, to manage existing systems and create new solutions. A strong technical background is essential, along with excellent leadership, communication, negotiation, organizational, interpersonal, and presentation skills. Key Responsibilities: - Solution Design and Third-Party Integrations - Lead the design and architecture of scalable, secure solutions using our Microsoft-centric infrastructure to meet current and future business needs. - Collaborate with stakeholders to gather requirements and translate them into actionable technical solutions. - Coordinate third-party integration efforts, ensuring seamless data flow, service reliability, and compliance with data and security standards. - Collaborate with vendors to optimize APIs and troubleshoot integration issues, maintaining high standards of uptime and data integrity. - Automate repetitive tasks, infrastructure scaling, and system monitoring and notifications to enhance efficiency and reliability. - Employ DevOps best practices, using tools such as Jenkins, GitHub Actions, or Azure DevOps to streamline deployments and configurations. - Develop and document detailed designs, diagrams, and technical specifications. - Azure Infrastructure Management & Office 365 Administration - Administer and optimize cloud-based infrastructure with a focus on cost efficiency and ease of maintenance, to ensure performance, scalability, availability, reliability, and security. - Oversee the architecture and maintenance of Active Directory (AD) and Microsoft Entra ID (formerly Azure AD). This includes managing Group Policy (GPO), DNS/DHCP, SSO integrations, and Multi-Factor Authentication (MFA). - Implement and manage Microsoft security and compliance policies, including data loss prevention, conditional access, and multi-factor authentication. - Monitor system performance and oversee the implementation of system updates, patches, backups, and disaster recovery plans. - Technical Leadership & Collaboration - Provide strategic solutions and technical guidance to executive leaders and the technical team. - Train and mentor junior staff and other teams on Azure best practices, Office 365 administration, and DevOps methodologies. - Lead and execute system-related projects, including integrations, migrations, upgrades, and modernization and automation efforts. Manage and prioritize a backlog of technical debt items. - Participate in the Change Management process, ensuring accuracy in change tickets and adherence to deployment best practices. Participate in Problem Management by conducting technical investigations and providing Root Cause Analysis documentation. - Stay current with industry trends, especially in cloud-native functionality, automation, and cybersecurity, evaluating their relevance to the organization. - Create and maintain detailed documentation for infrastructure, processes, and configurations. - Security & Compliance - Ensure all systems are compliant with data protection regulations and cybersecurity requirements. - Implement security measures across Azure and Office 365 environments, including identity management, data encryption, and network security. - Collaborate with the Security and Compliance teams to regularly audit systems and respond to security threats proactively. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. - 10+ years of experience in DevOps, systems administration and/or cloud infrastructure management, with at least 3 years in a senior or technical lead role. - Proven experience in designing and implementing automated integrations between third-party systems using APIs. - Expertise in managing Azure infrastructure, including Azure AD, networking, and storage, DNS, DHCP, and other Windows services. - Experience in a multi-cloud environment is desired, as is experience with AWS and Google Workspace. - Strong knowledge and hands-on experience with Office 365 administration, including Teams, SharePoint Online, and OneDrive. - Some development experience and proficiency in .NET, C#, and PowerShell is required. Power Automate, Python and JavaScript experience would be a benefit but is not required. - Knowledge of project delivery and SDLC methodologies like Agile, Scrum, and DevOps. - Familiarity with CI/CD tools such as Jenkins, GitHub Actions, or Azure DevOps. - Relevant Microsoft certifications (Azure Administrator, MCSE, etc.) are highly desirable. - Ability to work independently and lead a team, to manage time effectively in a fast-paced environment, and participate in multiple projects simultaneously. - Strong communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders. Why choose Ivy?     - Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.    - Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.     - Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays,  - Empowering Values: Live by values that prioritize teamwork, growth, and serving others. #LI-ST1 #LI-Remote We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits. ivyrehab.com

• Develop and validate technical strategies strategies that align with customer environments - will drive knowledge in detections and takedowns • Provide technical guidance and best practices throughout the sales cycle and deployment. • Collaborate with customer success managers and account executives to support the customer experience from an overall technical POV • Support post-sale activities to ensure customer satisfaction. • Collaborate with Eng & Product on customer health - think about how we can get ahead of a customer having a poor health score/churn risk