Ivy Rehab

Role Description The Senior Facilities Specialist is an integral member of the Real Estate and Facilities team. Reporting to the Senior Director of Construction and Facilities, you will be responsible for managing clinic-level facility maintenance alongside broader enterprise-wide initiatives. In this role, you will lead the coordination of repairs, manage third-party vendors and landlords, and drive continuous improvement in facility project execution. You will work in partnership with the Facilities Manager and various leadership levels, including Regional Directors and cross-functional partners in Operations, Finance, and Construction. Key Responsibilities - Facility Maintenance Oversight: - Coordinating required maintenance and repair of clinic sites, including building and grounds maintenance and space management. - Programmatic Planning: - Translating strategic decisions into facility-level operational plans and managing the planning and execution of facility initiatives. - Project Management: - Overseeing facility projects such as major capital improvements, clinic upgrades, and remodel projects. - Vendor & Stakeholder Management: - Managing third-party contractors and vendors, nurturing strong internal and external stakeholder relationships. - CMMS System Acceleration: - Supporting and leading the implementation of our new Maintenance Management System roll out. - Facility Audits & Standards: - Performing monthly "Facility Audits" to identify and resolve deficiencies, ensuring clinics are held to standards of excellence. - Process Governance: - Developing and maintaining pipeline tracking tools and implementing project governance processes and performance metrics. - Strategic Communication: - Presenting project status, project lists, and recommendations to the Senior Management Team. - Risk & Budget Mitigation: - Monitoring project scope, timelines, and costs while identifying and mitigating risks and challenges. Qualifications - Education: BS/BA in Facility Management, Business Administration, Engineering, or a related field. - Experience: Minimum of 2-5 years of experience in facilities or program management, preferably in high-growth multi-site healthcare or retail settings. - Technical Proficiency: Strong skills in Microsoft Office and experience with work-order systems (i.e., Service Channel preferred) and pipeline tracking tools (Smartsheet). - Communication: Strong verbal and written communication abilities with a positive, service-focused attitude. - Analytical Skills: Strong problem-solving, planning, and organizational skills with the ability to read architectural drawings and lease documents. - Adaptability: Comfort working in a fast-paced environment with shifting priorities and the ability to work independently as a self-starter. - Travel: Ability to travel approximately 10-15% of the time as needed for field meetings and site audits. Benefits - Best Employer: Recognized by Modern Healthcare for excellence in our industry and workplace culture. - Incentives: Competitive base and bonus opportunities. - Benefits: Benefits package including medical, dental, vision, 401(k) match, and generous PTO. - Growth: Opportunities for career advancement and continuous learning through exceptional partnerships. Company Description Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.

Role Description At Ivy Rehab, we're "All About the People"! As a Workers Compensation (WC) Authorization and Verification Specialist, you will play a crucial role in our mission to help enable people to live their lives to the fullest. Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! The Workers Compensation (WC) Authorization and Verification Specialist will report to the WC Authorization and Verification Team Lead and will work in combination with front office teammates and any external authorization and verification vendors to ensure Ivy’s authorization and verification processes and workflows are executed successfully. Your responsibilities will include: - Submit authorization requests timely within EMR, following payer and state specific guidelines. - Specialize in Workers Compensation Financial Class and fluidity within different state and payer specifics. - Partner with Front Desk teammates and/or Workers Compensation Centralized Scheduling (WCCS) teammates within clinics to ensure appropriate and accurate documentation for authorization submission is completed and uploaded for submission. - Provide regular feedback to front desk and/or WCCS regarding areas of opportunity in authorization or verification timeline or process. - Address and respond to authorization or verification related queries from Ivy teammates and WC Payers. - Ensure all authorization and verification related denials are addressed timely and accurately, providing denial prevention feedback to WC Team Lead. - Accurately complete verifications for same day or walk-in patients by contacting the provided insurance via phone, fax, or online portal to obtain outpatient therapy benefits, eligibility, and authorization information. - Request, follow-up, and secure authorizations prior to and during treatment episode for Workers Compensation patients. - Assist with training and education for new A&V teammates as well as ongoing training and education for established team members. - Maintain a professional and collaborative relationship with all teammates and vendors to resolve issues, increase knowledge of insurance requirements, and create standardized workflows. - Run EMR or BI reports as needed to monitor maximum benefits, missing authorization, or other areas of focus as determined by the A&V Team Lead. - Attend and participate in Department and Organizational meetings to discuss departmental goals and progress. - Perform other duties as assigned by leadership staff. Qualifications - 1 year+ of experience with Workers Compensation insurance in a healthcare environment required; experience with outpatient therapy preferred. - Demonstrates flexibility in responding to priorities and organizational change. - Demonstrates ability to work under pressure and follow through on assignments. - 2-3 years previous experience in pre-auth verification; experience with obtaining authorizations, referral coordination and patient services preferred. - Ability to multi-task, prioritize needs to meet required timelines. - Customer service experience. - Effective written and verbal communication skills. - Solution oriented mindset and ability to use critical thinking and analytical skills. - Ability to use standard office equipment to include copiers, fax machines, and other methods of electronic communications. - Open availability Monday through Friday from 8am-5pm EST. - Ability to self-motivate and focus in a remote position. - Proficient in Microsoft applications. Benefits - Eligibility for full benefits package beginning within your first month of employment. - Generous PTO (Paid Time Off) plans and paid holidays. - Compensation ranges up to an hourly rate of $23.00 based on experience. Company Description We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.

Role Description At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Healthcare Call Center Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest. Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient. Assignment: Temporary (90-Day Assignment) with Opportunity to Become Permanent Schedule: Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST Your responsibilities will include: - Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores. - Engage with patients in an empathetic and caring way that puts their needs first. - Leverage technology and knowledge base content modules to provide an experience that “feels local.” - Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff. - Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics. - Effectively inform and educate patients on insurance and about our financing/payment plan options. - Properly set expectations with our patients in terms of what they can expect at their appointment. - Follow protocols for information capture and effectively categorize and disposition interactions. - Achieve Key Performance Indicators: efficient handle time, productivity, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc. - May work in other channels such as outbound, email, chat, etc. - Perform other duties as assigned. Qualifications - High School/GED or equivalent; College degree is preferable. - Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required. - Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment. - Minimum Internet speeds of 10 Mbps upload and 150 Mbps download; Latency <50 ms; and Packet Loss <2%. - Preferred typing aptitude of 50-70 WPM. - Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs). - Demonstrated tenure in previous positions of at least 2-3 years. - Must have a dedicated, quiet workspace at home (with a door) to work without distractions. - Must be able to provide a reliable high-speed internet connection for remote work. - Excellent verbal and written communication skills and the ability to effectively engage with patients. - Strong verbal communicator with clear enunciation and ability to influence/persuade/engage. - Attention to detail. - Ability to work in a fast-paced environment. - Must be technically savvy, with demonstrated experience working with multiple systems and apps. Benefits - Best Employer: Recognized by Modern Healthcare, signifying excellence in our industry. - Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes. - Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) for continuous learning. - Empowering Values: Live by values that prioritize teamwork, growth, and serving others. Company Description We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need.

Role Description At Ivy Rehab, we're "All About the People"! As a Workers Compensation (WC) Authorization and Verification Specialist, you will play a crucial role in our mission to help enable people to live their lives to the fullest. The Workers Compensation (WC) Authorization and Verification Specialist will report to the WC Authorization and Verification Team Lead and will work in combination with front office teammates and any external authorization and verification vendors to ensure Ivy’s authorization and verification processes and workflows are executed successfully, set goals and best practices are achieved, and the risk of lost revenue is minimized. In this role, you will be driving both internal and external customer satisfaction through a focus on faster and more efficient reimbursement. The ideal candidate will not only ensure a positive experience for patients, providers, and fellow teammates but will also be a key contributor in optimizing and standardizing authorization and verification workflows within Ivy. Please note: This position falls under the Workers' Compensation Department and is dedicated to supporting functions related to work-related injury claims, compliance, and case management. - Submit authorization requests timely within EMR, following payer and state specific guidelines - Specialize in Workers Compensation Financial Class and fluidity within different state and payer specifics - Partner with Front Desk teammates and/or Workers Compensation Centralized Scheduling (WCCS) teammates within clinics to ensure appropriate and accurate documentation for authorization submission is completed and uploaded for submission - Provide regular feedback to front desk and/or WCCS regarding areas of opportunity in authorization or verification timeline or process - Address and respond to authorization or verification related queries from Ivy teammates and WC Payers - Ensure all authorization and verification related denials are addressed timely and accurately, providing denial prevention feedback to WC Team Lead - Accurately complete verifications for same day or walk-in patients by contacting the provided insurance via phone, fax, or online portal to obtain outpatient therapy benefits, eligibility, and authorization information - Request, follow-up, and secure authorizations prior to and during treatment episode for Workers Compensation patients - Assist with training and education for new A&V teammates as well as ongoing training and education for established team members - Maintain a professional and collaborative relationship with all teammates and vendors to resolve issues, increase knowledge of insurance requirements, and create standardized workflows - Run EMR or BI reports as needed to monitor maximum benefits, missing authorization, or other areas of focus as determined by the A&V Team Lead - Attend and participate in Department and Organizational meetings to discuss departmental goals and progress - Perform other duties as assigned by leadership staff Qualifications - 1 year+ of experience with Workers Compensation insurance in a healthcare environment required; experience with outpatient therapy preferred - Demonstrates flexibility in responding to priorities and organizational change - Demonstrates ability to work under pressure and follow through on assignments - 2-3 years previous experience in pre-auth verification; experience with obtaining authorizations, referral coordination and patient services preferred - Ability to multi-task, prioritize needs to meet required timelines - Customer service experience - Effective written and verbal communication skills - Solution oriented mindset and ability to use critical thinking and analytical skills - Ability to use standard office equipment to include copiers, fax machines, and other methods of electronic communications - Open availability Monday through Friday from 8am-5pm EST - Ability to self-motivate and focus in a remote position - Proficient in Microsoft applications Benefits - Eligibility for full benefits package beginning within your first month of employment - Generous PTO (Paid Time Off) plans and paid holidays - Compensation ranges up to an hourly rate of $23.00 based on experience Company Description We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.

Role Description We have an exciting opportunity to join our team as an Associate Counsel! This position reports directly to the Senior Associate Counsel. In this role, the successful teammate will support all departments and affiliated Ivy Rehab Network entities, with a particular emphasis on corporate, regulatory, transaction and complex contract matters. This role will be a part of a fast-paced, results driven environment that fosters employee growth and career development. This position has the opportunity to work remotely. Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient. - An entrepreneurial spirit and enjoys championing new ideas, services, and initiatives. - A passion for and inspires in others a desire for excellence. - The ability to create a collaborative culture through teamwork. - The ability to thrive in a culture of true accountability leading to ownership for driving action and delivering results. - Deep knowledge and thorough understanding of the complex health care landscape and leads the organization to success by knowing how to successfully manage the business with a balanced approach leading to growth and profitability. Qualifications - Juris Doctor (J.D.) degree required. - Minimum of 5 years' experience in corporate and transactional health law. - Experience with mergers and acquisitions and joint ventures. - Knowledge of, and experience with, relevant state and federal healthcare law and regulations, including anti-kickback and self-referral laws, licensing and reimbursement, and similar healthcare specific laws and regulations. - Strong leadership skills which include; Visionary, Results Oriented, Talent Development Building Capabilities, Teamwork, Understanding One's Business Economic Engine, Leading Change and Strategic Orientation. - Effective project management skills. - Experience with financing and investment transactions, private equity and similar for profit healthcare entities and transactions is a plus. - Ability to perform a variety of tasks, often changing from one to another without loss of composure or efficiency. - Ability to work independently while being able to contribute successfully to cross-functional teams. - Ability to work in a fast-paced environment while maintaining a positive attitude. - Self-motivated with the willingness to exceed expectations, learn and grow. - Exceptional written and verbal communication and research skills. - Outstanding time management and ability to multi-task. Requirements - Assist Ivy Rehab Network and its affiliated entities in corporate and transactional matters and the review and negotiation of both routine and complex contract matters. - This may include such issues as legal research, legal advice, and the drafting negotiating of corporate contracts and organizational documents. - Reviews, revises and counsels with respect to legal implication of rules, regulations, policies and procedures. - Prepares, negotiates, drafts and reviews complex contracts and legal documents as needed. - Participates in the preparation and provision of educational programs on pertinent topics for Ivy Rehab teammates. - Reviews applicable legislation and case law as necessary to support General Counsel. - Participates in Ivy Rehab committees and working groups, as appropriate. - Must be able to accept responsibility for, and direction of, a project and work independently. - Performs other duties as assigned. Benefits - A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture. - Deliver best-in-class care and witness exceptional patient outcomes. - Eligibility for full benefits package beginning within your first month of employment. - Generous PTO (Paid Time Off) plans and paid holidays. - Live by values that prioritize teamwork, growth, and serving others.

Role Description As an outpatient pediatric clinician, you will have the chance to work with many children from birth to age twenty-one. Our teammates are dedicated to the treatment of our young patients, providing individualized one-to-one attention and customized plans of care to meet your child’s needs. Parents and caregivers are encouraged to attend sessions so they can carry skills and home exercises into their child's daily life. Ivy's rewarding work environment allows multi-disciplinary collaboration and mentorship while maintaining autonomy and growth that is specific to each of our clinician's passions and expertise. Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in: - Physical therapy - Occupational therapy - Speech therapy - Applied behavior analysis (ABA) services We promote authenticity, inclusion, growth, community, and a passion for exceptional care for every patient. Qualifications - Graduate from an accredited Speech Language Pathology program. - Current or pending licensure as a Speech Language Pathologist within the respective state. - Dedication to exceptional patient outcomes and quality of care. Requirements - Local candidates only. Benefits - Eligibility for full benefits package beginning within your first month of employment. - Bi-weekly productivity bonuses. - Generous PTO (Paid Time Off) plans. - Paid holidays. - Annual CEU (Continuing education) incentives. - Tax-free student loan repayment options. - Sign-on bonus or relocation assistance. We take pride in the extraordinary accomplishments of our clinicians. How will Ivy Rehab invest in you? - Many opportunities for mentorship and peer-to-peer learning. - Professional Education Planning (PEP) using specialization road maps. - Live and on-demand subscriptions, free course seats, generous discounts, and annual CEU reimbursement. - Multiple in-house hosted courses offered for our pediatric and orthopedic clinicians. - Reward and recognition for skill development and professional accomplishments through our Clinical Career Ladder. - Multiple leadership programs to provide the tools necessary for career growth. - Build your expertise and specialization with multiple program options including pediatric-focused residencies for PT, OT, and SLP. - Industry leading De Novo equity partnership model. - Reasonable caseloads to spend more time with your patients focusing on their individualized treatment plan. At Ivy, we foster a culture of lifelong learning. Experienced teammates are encouraged to become certified clinical instructors and mentor students.

Role Description As an outpatient pediatric clinician, you will have the chance to work with many children from birth to age twenty-one. Our teammates are dedicated to the treatment of our young patients, providing individualized one-to-one attention and customized plans of care to meet your child’s needs. Parents and caregivers are encouraged to attend sessions so they can carry skills and home exercises into their child's daily life. Ivy's rewarding work environment allows multi-disciplinary collaboration and mentorship while maintaining autonomy and growth that is specific to each of our clinician's passions and expertise. At Ivy Rehab for Kids, you are not just an employee - you are a valued teammate! We are seeking an outpatient pediatric therapist, who is a big kid at heart, to join our dedicated team at Ivy Rehab. Let’s come together to provide patients with access to world-class care and outcomes for those in need of physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Qualifications - Graduate from an accredited Speech Language Pathology program. - Current or pending licensure as a Speech Language Pathologist within the respective state. - Dedication to exceptional patient outcomes and quality of care. Requirements - Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture. - Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success. - Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes. - Incentives Galore: Eligibility for full benefits package beginning within your first month of employment, bi-weekly productivity bonuses, generous PTO (Paid Time Off) plans, paid holidays, and annual CEU (Continuing education) incentives. - Tax-free student loan repayment options, sign-on bonus, or relocation assistance. - Empowering Values: Live by values that prioritize teamwork, growth, and serving others. - Commitment to Clinical Excellence: We take pride in the extraordinary accomplishments of our clinicians. - Exceptional Support: Many opportunities for mentorship and peer-to-peer learning. - Professional Education Planning (PEP) using specialization road maps. - Limitless CEU Learning: Live and on-demand subscriptions, free course seats, generous discounts, and annual CEU reimbursement. - Growth & Development: Reward and recognition for skill development and professional accomplishments through our Clinical Career Ladder. - Residency Programs: Build your expertise and specialization with multiple program options including pediatric-focused residencies for PT, OT, and SLP. - Partnership Opportunity: Industry leading De Novo equity partnership model. - Patient-First Mentality: Reasonable caseloads so you can spend more time with your patients focusing on their individualized treatment plan. Benefits - Many opportunities for mentorship and peer-to-peer learning. - Professional Education Planning (PEP) using specialization road maps. - Live and on-demand subscriptions, free course seats, generous discounts, and annual CEU reimbursement. - Reward and recognition for skill development and professional accomplishments through our Clinical Career Ladder. - Industry leading De Novo equity partnership model. - Reasonable caseloads to focus on individualized treatment plans.

Role Description As a telehealth pediatric clinician, you will have the chance to work with many children from birth to age twenty-one. Our teammates are dedicated to the treatment of our young patients, providing individualized one-to-one attention and customized plans of care to meet your child’s needs. Parents and caregivers are encouraged to attend sessions so they can carry skills and home exercises into their child's daily life. Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient. At Ivy Rehab for Kids, you are not just an employee - you are a valued teammate! We are seeking a warm, patient, and tech-savvy Speech Language Pathologist (CCC-SLP) to join our team in providing exceptional care through teletherapy. You will work with children from birth to age twenty-one, delivering individualized treatment plans that empower clients and their families. Parents and caregivers are encouraged to participate in sessions to reinforce skills and home exercises. Our collaborative environment fosters mentorship, multi-disciplinary teamwork, and professional growth while allowing you to maintain autonomy and pursue your passions. Whether working remotely or in outpatient pediatric care, you’ll be part of a culture that values authenticity, inclusion, community, and lifelong learning. Responsibilities - Provide speech and language therapy services via teletherapy platforms (Microsoft Teams). - Deliver individualized one-to-one attention and customized care plans. - Guide clients and families through technical challenges and encourage caregiver involvement. - Collaborate with physical therapy, occupational therapy, and ABA professionals to ensure holistic care. - Maintain a patient-first mentality with reasonable caseloads and a focus on outcomes. - Commit to a minimum of 15 hours per week, with availability between 3:00–8:00pm local time, EST. Qualifications - Master’s, doctoral, or other recognized post-baccalaureate degree in Speech Language Pathology from an ASHA accredited institution. - CCC-SLP certification (The Fredericksburg, Virginia Telehealth SLP role cannot support C-SLPAs or CFYs at this time). - Current or pending licensure as a Speech Language Pathologist in at least one state; multi-state licensure preferred. - Dedication to exceptional patient outcomes and quality of care. Preferred Experience - Licensed or willing to obtain licenses in VA. - Background in outpatient pediatric therapy and multi-disciplinary collaboration. Benefits - Support & Mentorship: Access to abundant resources, peer-to-peer learning, and specialization roadmaps. - Growth & Development: Clinical Career Ladder, leadership programs, and pediatric-focused residencies. - Incentives: Competitive benefits package, generous PTO, paid holidays, CEU reimbursement, and student loan repayment options. - Culture: A team that values authenticity, inclusion, growth, and community. - Partnership Opportunities: Industry-leading equity partnership model to open your own clinic.

Role Description At Ivy Rehab, we're "All About the People"! As a Sr Manager / Director of Due Diligence, working within our Mergers & Acquisitions group, you will play a crucial role in our mission to help enable people to live their lives to the fullest! This position allows for remote work for candidates based in EST/CST with some travel required for business meetings. Your responsibilities will include: - Manage cross-functional projects, with a key focus on coordinating cross departmental due diligence process to consistently ensure M&A process success. - Help prioritize concurrent M&A activities and workstreams through to successful completion. - Develop project plans to track activity, timelines, obstacles, and dependencies. - Communicate and coordinate acquisition activity and status with finance, legal, sales and operations. - Develop and present acquisition support materials to all key stakeholders including Ivy ELT/SLT, Ivy BOD and external investors and lenders. - Assist with enhancing playbooks and standards for future M&A activities. - Partner with the business on M&A to advance strategic agendas. - Build relationships, enable transparent communication, and drive clarity. Qualifications - MBA highly preferred with a focus on Project Management. - 2-4 years of relevant work experience. - Health industry experience and Project Management highly preferred. - Experience in diligence coordination and post-M&A integration experience is a plus in transaction development and transaction execution in corporate development/M&A within a healthcare organization. - Experience organizing, planning, and managing high-priority projects from concept through implementation, specifically around M&A. - Growth Mentality with executive presence and experience with presentations to leadership and BOD. - Proven analytical, critical thinking, problem-solving skills, and quantitative abilities. - Highly skilled in diplomacy, influencing and collaborating in decision making process across all levels of the organization. - Ownership/results/accountability-oriented, able to overcome obstacles. - Expert project management skills, and advanced skill level in Microsoft Excel, PowerPoint, etc. - Ability to work in a fast-paced environment while maintaining a positive attitude. - Self-motivated with the willingness and commitment to exceed expectations, learn and professionally grow. - Exceptional written and verbal communication, presentation, and interpersonal skills. - Outstanding time management skills and ability to manage multiple tasks and assignments in a changing environment with competing projects. - Comfortable and well-versed in creating networking opportunities and speaking publicly at events. Benefits - Eligibility for full benefits package beginning within your first month of employment. - Generous PTO (Paid Time Off) plans and paid holidays. - Live by values that prioritize teamwork, growth, and serving others. Company Description We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.

State of Location: Wisconsin Position Summary: We are seeking an experienced and highly organized End-User Compute (EUC) Lead to oversee all aspects of end-user compute functions for our growing mid-size business with over 7,000 employees. This role will be responsible for managing and supporting the full lifecycle of laptops, desktops, and iPads, ensuring the efficient delivery, deployment, and ongoing management of all end-user devices. The EUC Lead will work closely with both internal teams and a third-party Managed Service Provider (MSP) to ensure seamless device provisioning, management, and support, with a focus on asset management, patching, operating system (OS) upgrades, and hardware replacement. Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient. Job Description: Key Responsibilities: End-User Device Management: - Manage and support the deployment, configuration, and ongoing management of laptops, desktops, and iPads for over 7,000 employees. - Oversee the implementation and ongoing management of Microsoft Intune and Autopilot for the auto-provisioning of end-user devices. - Ensure that all devices meet company security standards and comply with internal IT policies. - Evaluate new devices for use at Ivy and propose solutions based on technical requirements, understanding end-of-life scenarios, and the demands of our teammates - Work closely with the Procurement team to purchase devices at the lowest cost from various supplier partners Asset Management (ITSM Best Practices): - Implement and maintain effective asset management processes in line with ITIL and ITSM best practices. - Manage the full asset lifecycle, including purchasing, deployment, break/fix, retirement and disposal of aging hardware. - Maintain an up-to-date inventory of all devices, ensuring accuracy in asset tracking and reporting. - Coordinate with internal teams and vendors to manage device orders and replacement schedules. Third-Party MSP Management: - Serve as the primary point of contact with the third-party Managed Service Provider (MSP) with respect to assets. - Oversee the MSP’s role in device provisioning, management, break/fix services, and technical support. - Ensure the MSP meets service level agreements (SLAs) and deliverables, providing guidance and escalation support when necessary. Patching & OS Upgrades: - Oversee patch management for end-user devices, including timely deployment of security patches, software updates, and OS upgrades. - Coordinate and manage testing and deployment of OS upgrades for laptops, desktops, and iPads to ensure minimal disruption to users. Device Support & Troubleshooting: - Escalation point for troubleshooting efforts for hardware and software issues, coordinating resolution with the MSP and internal teams. - Provide hands-on support for critical incidents and escalate issues as necessary to ensure rapid resolution. Process Improvement & Documentation: - Continuously assess and improve EUC processes, recommending changes and automating manual tasks where appropriate. - Develop and maintain documentation related to device deployment processes, troubleshooting guides, and support procedures. Compliance & Security: - Ensure that all end-user devices are compliant with company security policies and industry regulations. - Work with security teams to ensure devices are regularly updated, configured securely, and protected against threats. Collaboration & Training: - Work with other IT teams (e.g., network, security, helpdesk) to align EUC activities with broader IT initiatives. - Provide guidance, training, and best practices to end-users on the use of devices, software, and security tools. Qualifications: - Education: - Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. - Experience: - 5+ years of experience in an IT operations role, with at least 3 years specifically focused on managing end-user compute devices in an enterprise environment. - Proven experience with Microsoft Intune and Autopilot for device management and auto-provisioning. - Hands-on experience with asset management, including procurement, deployment, break/fix, and lifecycle management. - Prior experience managing relationships with third-party Managed Service Providers (MSPs). - Managing hardware vendors and experience with the procurement of hardware. - Implementation of a CMDB and/or an asset tracking system. - Technical Skills: - Strong understanding of Windows and macOS device management, including OS upgrades, patching, and configuration. - Experience with endpoint management, RMM tools (preferably Kaseya and ConnectWise), and BitLocker encryption. - Familiarity with mobile device management (MDM) tools and practices, especially for iPads. - Experience with ITIL and ITSM best practices, particularly for asset management and service delivery. - Soft Skills: - Strong organizational and project management skills, with the ability to handle multiple tasks and priorities simultaneously. - Excellent communication skills, with the ability to work with technical and non-technical stakeholders. - Ability to work with cross-functional teams and manage vendor relationships effectively. - Certifications (Optional but Preferred): - Microsoft 365 Certified: Endpoint Administrator (MD-102) - ITIL Foundation Certification - Other relevant certifications related to endpoint management or Intune. Why Choose Ivy? - Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture. - Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes. - Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans and paid holidays. - Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning. - Empowering Values: Live by values that prioritize teamwork, growth, and serving others. #LI-remote #LI-ST1 We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits. ivyrehab.com