• Support day‑to‑day IT operations. • Assist with AWS cloud infrastructure. • Provide end‑user support. • Learn best practices in system administration, automation, and cloud operations.

• Serve as the primary system administrator and functional owner of NetSuite including managing roles, permissions, users, approval hierarchies, and system security. • Configure, maintain, and optimize NetSuite workflows, custom fields, and forms within Order‑to‑Cash (O2C) • Optimize end‑to‑end O2C processes, including support and enhance EDI integrations (quoting, sales orders, invoicing, and fulfillment processes) • Partner with Finance, Customer Service and Commercial teams to ensure accurate billing, revenue reporting, and compliance. • Troubleshoot and resolve transactional or data integrity issues within O2C workflows. • Support and enhance P2P processes including vendor setup, purchase orders, receiving, AP, and payment runs. • Work closely with Finance, Supply Chain, and Operations to improve efficiency, controls, and visibility. • Assist with inventory management process and warehouse workflow to scale effectively with company growth. • Support and maintain system integrations between NetSuite and upstream/downstream systems. • Collaborate with technical teams and vendors on integration design, monitoring, and issue resolution. • Familiarity with Celigo or similar iPaaS tools is a strong plus, particularly for ERP integrations. • Monitor new capabilities offered by Netsuite (i.e. AI workflows) and propose to the cross functional team based on business needs. • Develop and maintain saved searches, reports, and dashboards to support Finance, Customer Service and Operations. • Assist with data imports, system clean-up, and ongoing optimization projections • Support internal controls, audits, and system documentation, especially in a regulated medical device environment. • Participate in NetSuite release management, testing, and impact assessments. • Translate business requirements into scalable NetSuite solutions. • Provide user training, documentation, and ongoing system support to internal teams (Finance, Customer Service, Supply chain, Commercial, and IT stakeholders) and improve system functionality. • Other duties as assigned by manager.

Who we are: Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com. Position Summary: The Sr. Business Systems Administrator will play a crucial role in supporting and optimizing our business operations, with a primary focus on Salesforce administration. The role will manage, optimize, and enhance our Salesforce platform. This role will be responsible for system configuration, user management, troubleshooting, reporting, and supporting various teams in leveraging Salesforce to drive efficiency and business growth. This is a Remote/Work from Home position reporting to the Business Systems Manager. What you will do: - Oversee the day-to-day operation and maintenance of Salesforce. - Develop, implement and manage Salesforce configurations, customizations, and workflows. - Identify opportunities for automation and process improvements within Salesforce. - Work closely with Sales, Customer Experience, Business Operations, and IT teams to streamline workflows and improve efficiency. - Troubleshoot and resolve any integration issues to maintain the integrity of our business processes. - Administer and optimize the call center platform RingCentral to enhance communication efficiency. - Provide technical support and troubleshoot issues for Salesforce users across departments. - Develop and deliver training materials and sessions to enhance user adoption and proficiency. - Work with stakeholders to understand business needs and translate them into Salesforce solutions. - Monitor system performance and recommend improvements for scalability. - Maintain compliance with company policies, industry regulations, and data security best practices. - Partner with Business Operations analyst to create and maintain comprehensive documentation of system configurations, processes, and integrations. - Act as the primary point of contact for Salesforce-related inquiries and support requests. - Collaborate with end-users to understand their issues and provide timely resolutions. - Partner with IT Operations and development teams to escalate and resolve system issues efficiently. - Conduct QA testing for new tools and applications, ensuring they meet established standards and requirements. - Lead User Acceptance Testing (UAT) processes to validate that solutions meet user needs and business objectives. - Provide detailed feedback to the development teams on any identified issues during testing. - Work on project-based assignments, collaborating with cross-functional teams to implement Salesforce enhancements and improvements. - Manage and prioritize Salesforce Jira tickets, ensuring timely completion of assigned tickets, meeting project deadlines. The kind of people we look for: - Versatile people who thrive on variety and challenge. - Excited about working in a fast-paced environment. - Innate problem solvers who want to grow in a flexible, collaborative culture. - Takes initiative, pushes boundaries, motivated to innovate. - Talented individuals with a growth mindset who want to use their learning and relationship-building skills. - Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality. Qualifications: - Minimum 5 years' experience as a Salesforce Administrator. - Salesforce Administrator Certification (ADM-201) required - Proven experience as a Business Systems Administrator or similar role. - Experience with user management, permission sets, profiles, and role hierarchy. - Ability to troubleshoot issues and optimize system performance. - Experience with third-party integrations and APIs. - Knowledge of Salesforce Sales Cloud, Service Cloud, and Experience Cloud. - Familiarity with data migration, import/export tools (Data Loader), and reporting tools. - Experience working in a call center, customer service, or sales-driven organization is a plus. - Knowledge of quality assurance processes and experience in conducting UAT. - Familiarity with Jira for tracking and managing tasks. - Excellent verbal and written communication skills, presentation, and problem-solving skills.  - Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.  - Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.   - Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.  - Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)  Physical Demands: Employees may experience the following physical demands for extended periods of time: - Sitting, standing, and walking (95-100%) - Keyboarding (70-90%) - Viewing computer monitor, tablet, and/or cell phone requiring close vision (70-90%)    Work Environment: - 100% Remote:  Work environment is at home. Compensation: $85,000 to $93,000/yr determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package. Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like. ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. ClearCaptions is an Equal Opportunity Employer. CC does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

• Utilize your knowledge and skills regarding System & Service integration to include, but not limited to, authentication protocols, patch management, network segregation, and vulnerability management. • Use multiple operating systems and hardware platforms to include OT (Operational Technology). • Work with the Cyber & Compliance Teams to maintain RTX standards and DFARS requirements which include assessments, implementation steps, and ensuring the integrity of the security authorization package. • Must be able to obtain Department of Defense Directive (DoDD) 8140 / 8570 Certification requirements (CompTIA Security+ CE or equivalent certification) within 6 months of start date. • Systems are operational 24x7 and occasionally require work effort beyond standard work hours. • Will manage and allocate private IP space for a segregated network and corporate IPs from another IT team for firewall connections on the corporate network. • Will set up VPNs on SonicWall devices between sites as needed for Technical Security and to support the IT Infrastructure Management Systems on this network. • Will image new workstations and join them to the private networks Active Directory (AD).