Who we are: Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com. Position Summary: The Sr. Business Systems Administrator will play a crucial role in supporting and optimizing our business operations, with a primary focus on Salesforce administration. The role will manage, optimize, and enhance our Salesforce platform. This role will be responsible for system configuration, user management, troubleshooting, reporting, and supporting various teams in leveraging Salesforce to drive efficiency and business growth. This is a Remote/Work from Home position reporting to the Business Systems Manager. What you will do: - Oversee the day-to-day operation and maintenance of Salesforce. - Develop, implement and manage Salesforce configurations, customizations, and workflows. - Identify opportunities for automation and process improvements within Salesforce. - Work closely with Sales, Customer Experience, Business Operations, and IT teams to streamline workflows and improve efficiency. - Troubleshoot and resolve any integration issues to maintain the integrity of our business processes. - Administer and optimize the call center platform RingCentral to enhance communication efficiency. - Provide technical support and troubleshoot issues for Salesforce users across departments. - Develop and deliver training materials and sessions to enhance user adoption and proficiency. - Work with stakeholders to understand business needs and translate them into Salesforce solutions. - Monitor system performance and recommend improvements for scalability. - Maintain compliance with company policies, industry regulations, and data security best practices. - Partner with Business Operations analyst to create and maintain comprehensive documentation of system configurations, processes, and integrations. - Act as the primary point of contact for Salesforce-related inquiries and support requests. - Collaborate with end-users to understand their issues and provide timely resolutions. - Partner with IT Operations and development teams to escalate and resolve system issues efficiently. - Conduct QA testing for new tools and applications, ensuring they meet established standards and requirements. - Lead User Acceptance Testing (UAT) processes to validate that solutions meet user needs and business objectives. - Provide detailed feedback to the development teams on any identified issues during testing. - Work on project-based assignments, collaborating with cross-functional teams to implement Salesforce enhancements and improvements. - Manage and prioritize Salesforce Jira tickets, ensuring timely completion of assigned tickets, meeting project deadlines. The kind of people we look for: - Versatile people who thrive on variety and challenge. - Excited about working in a fast-paced environment. - Innate problem solvers who want to grow in a flexible, collaborative culture. - Takes initiative, pushes boundaries, motivated to innovate. - Talented individuals with a growth mindset who want to use their learning and relationship-building skills. - Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality. Qualifications: - Minimum 5 years' experience as a Salesforce Administrator. - Salesforce Administrator Certification (ADM-201) required - Proven experience as a Business Systems Administrator or similar role. - Experience with user management, permission sets, profiles, and role hierarchy. - Ability to troubleshoot issues and optimize system performance. - Experience with third-party integrations and APIs. - Knowledge of Salesforce Sales Cloud, Service Cloud, and Experience Cloud. - Familiarity with data migration, import/export tools (Data Loader), and reporting tools. - Experience working in a call center, customer service, or sales-driven organization is a plus. - Knowledge of quality assurance processes and experience in conducting UAT. - Familiarity with Jira for tracking and managing tasks. - Excellent verbal and written communication skills, presentation, and problem-solving skills.  - Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.  - Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.   - Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.  - Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)  Physical Demands: Employees may experience the following physical demands for extended periods of time: - Sitting, standing, and walking (95-100%) - Keyboarding (70-90%) - Viewing computer monitor, tablet, and/or cell phone requiring close vision (70-90%)    Work Environment: - 100% Remote:  Work environment is at home. Compensation: $85,000 to $93,000/yr determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package. Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like. ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. ClearCaptions is an Equal Opportunity Employer. CC does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

• Utilize your knowledge and skills regarding System & Service integration to include, but not limited to, authentication protocols, patch management, network segregation, and vulnerability management. • Use multiple operating systems and hardware platforms to include OT (Operational Technology). • Work with the Cyber & Compliance Teams to maintain RTX standards and DFARS requirements which include assessments, implementation steps, and ensuring the integrity of the security authorization package. • Must be able to obtain Department of Defense Directive (DoDD) 8140 / 8570 Certification requirements (CompTIA Security+ CE or equivalent certification) within 6 months of start date. • Systems are operational 24x7 and occasionally require work effort beyond standard work hours. • Will manage and allocate private IP space for a segregated network and corporate IPs from another IT team for firewall connections on the corporate network. • Will set up VPNs on SonicWall devices between sites as needed for Technical Security and to support the IT Infrastructure Management Systems on this network. • Will image new workstations and join them to the private networks Active Directory (AD).

Job Title Finance Administrator Job Description Summary The Facilities Hub group is a highly skilled team focused on work request fulfillment and subcontracted resource management. The FACILITIES HUB specializes in servicing clients with geographically dispersed portfolios, through a flexible menu of services from basic call center support to contract compliance and full account management. The Finance Administrator’s responsibilities include, but are not limited to: Accounts Payable, Accounts Receivable, maintain general ledger and client location detail, invoicing, analyzation of expense/revenue, manage process and reporting from various CMMS Systems, collaborate with Facilities Hub Staff as applicable and any other duties requested by Facilities Hub Management.Job Description ESSENTIAL FUNCTIONS & RESPONSIBILITIES: - Manage and maintain Facilities Hub Client Master Files - Creation and submittal of Master Data Forms for new/updates of client location in CMMS Systems - Create and maintain Purchase Orders. - Creates and maintains upload files and acts as liaison to billing dept and vendors - Analyze expense/revenue and ensure matching principle is employed - Support vendor compliance efforts by ensuring monthly invoicing are submitted as backup for upload files - Provides customer support and problem-solving where needed, and properly escalating any necessary issues to managers within the Facilities Hub - Matches expense with completed work orders and authorizes Billing Dept. to invoice clients. - Processes accrual tracking – Reaching out to vendors for any outstanding invoicing - Manage Accounts Receivable for Facilities Hub Clients by responding to and resolving client billing issues and questions. Providing updates on all Facilities Hub client A/R to Corporate Finance. - Coordination of the start-up of new services with site contacts, vendors, and other parties involved in the process - Supporting the FACILITIES HUB with any special projects as requested by management - Month end reconciliation - This position will also provide other business-related functions as directed by Senior Management REQUIREMENTS (Knowledge, Skills, Abilities, and Education and/or Experience): - Fluent in English; strong oral and written communication (Spanish a plus). - 3+ years of Finance/Accounting experience with solid general ledger and GAAP knowledge. - Advanced analytical skills and proficiency with Microsoft Office, especially Excel (VLOOKUP, Pivot Tables). - Experience with accounting/database systems such as Oracle JD Edwards, Kronos, CMMS, and related analytics tools. - Experience with Generally Accepted Accounting Principles - Highly self‑motivated, adaptable, and effective in fast‑paced, high‑volume environments. - Strong organization, attention to detail, sound judgment, and professional demeanor. - Proven ability to deliver excellent internal/external customer service. - Capable of working independently or collaboratively while managing multiple projects. - Results‑oriented with a sense of urgency; committed to ongoing learning and skill development. - Willing to support broader office operations as needed. - Undergraduate degree in Finance or Accounting preferred. - Must be willing to continue training in their skill set to maintain knowledge in the latest processes and technologies used for their assigned duties Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 63,750.00 - $75,000.00 C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “C&W Services”

• Administer and support the Infor M3 CloudSuite environment, including configuration, monitoring, and maintenance • Manage user access, roles, and security within M3 and associated tools • Actively work with the global Ops team to meet the needs of users & the applications team • Monitor system performance, troubleshoot issues, and implement optimizations • Steward Infor releases, particularly disruptive releases, creating awareness of changes and mitigating impact • Work with Infor support and third-party vendors to resolve incidents and service requests • Monitor integrations between M3 and other enterprise systems (e.g., Financial systems, order portals, EDI, WMS & related warehouse systems) • Assist with M3 integration error triage & support • Support data management activities including migrations, imports, and data integrity checks • Develop and maintain documentation for system configurations, processes, and procedures • Assist business users with troubleshooting, training, and best practices • Participate in change management processes and ensure proper testing and validation • Ensure compliance with security, audit, and governance requirements