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Riverbed Technology logo
Riverbed Technology

Empower the Experience

Customer Success Manager – Security Clearance Needed

Security EngineerSecurity EngineerFull TimeRemoteSeniorTeam 1,001-5,000Since 2002H1B SponsorCompany SiteLinkedIn

Location

District Of Columbia + 3 moreAll locations: District Of Columbia | Florida | Maryland | Virginia

Posted

42 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishCloudITSM

Job Description

Customer Success Manager – Security Clearance Needed

Riverbed Technology

• Accountable for ensuring customers realize verified value from the Aternity platform • Serve as the central point of coordination and leadership for customer outcomes—translating business objectives into structured success plans • Proactively manage risk, and mobilize internal teams to drive adoption, retention, and growth • Own customer retention, satisfaction, and expansion, driving long term value and partnership • Translate customer business goals into structured Success Plans with milestones, owners, timelines, and measurable outcomes • Guide customers through adoption and optimization of Aternity’s real user monitoring, application performance, and digital experience insights • Monitor customer health, adoption signals, and risk indicators; proactively build and execute Get Well Plans when needed • Lead executive level conversations with credibility, including value reviews and strategic roadmap alignment • Identify and mitigate risks early, escalating with clear context, impact, and recommended actions • Collaborate cross functionally with Sales, Product, Engineering, Support, and R&D to deliver a unified customer experience • Act as the voice of the customer, contributing insights and feedback that influence product direction and roadmap • Support renewal and growth motions by connecting usage, outcomes, and business value • Work remotely with occasional travel for strategic, high impact customer engagements

Job Requirements

  • 5+ years of experience in Customer Success, Technical Account Management, or enterprise software consulting
  • Bachelor's degree required
  • Advanced certifications in IT infrastructure, performance monitoring, or observability are a plus
  • Proven ability to influence and engage senior IT and business leaders, including CIOs, CISOs, and directors
  • Strong knowledge in one or more of the following: Endpoint management, SaaS / cloud application monitoring, Network or application performance monitoring, ITSM integrations and operational workflows
  • Demonstrated program management discipline with the ability to drive execution and accountability
  • Strong analytical and commercial acumen—able to connect SaaS metrics to customer outcomes, renewals, and growth
  • Excellent communication, presentation, and stakeholder management skills
  • Technical troubleshooting experience (Tier 1 or Tier 2) with the ability to identify adoption blockers and coordinate resolution
  • Resilience, composure, and leadership presence

Benefits

  • Flexible workplace policies
  • Employee resource groups
  • Learning and development resources
  • Career progression pathways
  • Community engagement initiatives
  • Employee wellness programs

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