• Provides application and technical leadership in the development of detailed system specifications for major business/infrastructure and/or development, integration and implementation projects. • Applies systems solutions to business/technical problems through customer interactions. • Oversees some cross-functional projects and assists with some cross-regional projects. • Acts as team leader for development and support groups; provides programming and application/technical leadership, guidance, and assistance to other team members. • Develops major system modules, programs or integrates infrastructure components based on requirements gathered from customers. • Performs integrated testing and customer acceptance testing of components that requires careful planning and execution to ensure timely, quality results. • Integrates processes across functional organizations and ensures the delivery of exceptional customer service and tangible outputs.

• Scan.com's integration layer is mission-critical infrastructure. • Build and maintain integration connectors for modern and legacy EHR systems to retrieve physician referrals and relevant patient documentation. • Architect fault-tolerant message queuing and delivery infrastructure for inbound and outbound HL7 and API traffic. • Build and maintain REST API integrations with third-party referral sources, attorney platforms, and demand aggregators. • Own the observability layer for the integration infrastructure: structured logging, alerting on message processing latency/failures, and dashboards that surface issues before they reach the operations teams. • Within 90 days, you have a complete mental model of our integration workflows. • You have identified and remediated the most critical reliability gaps in our referral pipeline. • You have designed or materially evolved our data workflows.

• Implement the Red Hat Enterprise Linux portfolio, including RHEL, Satellite, IPA, Insights, and Red Hat Ligthspeed • Learn new technologies quickly, including system management, automation, and new operating system features • Travel frequently to work alongside our customers and geo delivery teams • Subject matter expert in the RHEL portfolio, from installation, configuration, and day-2 operations of platforms • Deploy and configure RHEL clusters (Pacemaker) to support highly available applications (e.g., SAP HANA) • Serve as a subject matter expert at the customer site, with a strong hands-on focus — addressing technical, development, and strategic IT requirements through hands-on implementation and direct engagement • Understand industry practices and Red Hat's policies, procedures, and values • Demonstrate good judgment in selecting the best methods to obtain a solution • Team up with our customers to rapidly build application prototypes using modern application development practices and open source emerging technologies • Collaborate with project and customer team members to meet timelines and goals • Contribute to project documentation and diagrams, including ticket or bug management • Mentor and share your knowledge with customers and the existing team • Define and promote the adoption of automation techniques and DevOps processes to improve the cloud life cycle, including infrastructure and application uptime, availability, and time-to-market • Implement solutions using design principles, integration points, and automation methods • Handle tough problems innovatively • Lead the creation and validation of Red Hat Enterprise Linux solutions, from detailed delivery guides to task lists • Subject Matter expert on the Services Portfolio • Work alongside the Services Portfolio Manager to maintain existing solutions

Job Summary: JOB DESCRIPTION Location: Toronto, ON Division: Ticketmaster NA – Festivals & GA (Universe) Line Manager: Lead Software Developer Contract Terms: Permanent, 37.5 hours per week Position Details: This job advertisement is for an existing, immediate vacancy THE TEAM Universe is a leader in online ticketing for general admission events. We’re constantly innovating with a focus on attractions and exhibits and are growing our team! We serve some of the biggest names in entertainment across attractions & clubs with operations spanning 15 countries across North America and Europe. Originally a start-up, we maintain a culture of small teams solving big problems operating as an independent entity within the larger Ticketmaster/Live Nation family. We set our own roadmap and operate a modern tech stack all with the financial backing and resources of a Fortune 500 company. Free concert tickets are a cool perk too! THE JOB As an Intermediate Software Developer at Universe, you will apply your passion for technology and live entertainment as we work together to build a world-class, highly scalable Event Ticketing platform. In this deeply technical position, you’ll work closely with your team to build reliable and scalable solutions to tough technical challenges. You’ll be challenged with the rewarding tasks of understanding our customers with strong empathy, curating a fantastic product experience, and championing our vision to new heights. Universe is undergoing a metamorphosis as our tech platforms face new and more challenging opportunities. We’re adopting contract-driven development and a service-centric architecture as we upgrade our legacy systems and APIs written in Ruby on Rails with more easily scalable, performant, and purpose-built replacements powered by Node, NextJS and TypeScript. You’ll work with many tools and languages including TypeScript, JavaScript, and Ruby using tools and frameworks like NextJS, Node, Kafka, Postgres, gRPC, Mongo, Grafana, GraphQL, and Rails on container orchestration platforms like Kubernetes. We deploy continuously, and release often to ensure we are building a reliable technology platform that provides customers a fast and efficient experience. WHAT YOU WILL BE DOING - Develop end-to-end features across the full stack, from user-facing interfaces and components to back-end services and data models - Driving quality and performance across the organization, including leading best practice adoption through your advocacy for observability and performance testing. - Supporting the maintenance of our legacy systems while investing in future-centric architecture. - Collaborating with stakeholders like Product Managers and UX Designers to scope requirements and deliver solutions. Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, projects and team support as needed. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) - Minimum of 2-3 years of professional experience working as a Software Developer. - Experience with full-stack programming languages and tools will enable you to hit the ground running! - Strong communication skills. This role will be working closely with people from various domains and timezones. - Independence and initiative to take ownership of solving problems. - Growth mindset for you and your teammates during feedback, pairing, and code reviews. - Experience with any of the following technologies is a bonus: TypeScript, Ruby on Rails, NextJS, Node, Kafka, Grafana, GraphQL, Mongo, Postgres, Elastic, Redis, Kubernetes, Docker. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team. Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent. Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive. EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered. #LI-REMOTE #UniverseCareers The expected compensation for this position in Ontario is: $88,000 - $110,000 CAD annually. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.