Role Description We're looking for a motivated and detail-oriented Work From Home Travel Specialist to assist with coordinating travel arrangements, managing booking details, and ensuring a smooth and organized experience from start to finish. This fully remote opportunity is ideal for someone who enjoys helping others, staying organized, and working in a structured yet flexible environment. In this role, you'll use established systems, tools, and training to support client travel requests, track important updates, and maintain accurate records. You'll work independently while delivering a high level of professionalism, clear communication, and attention to detail. What You'll Do: - Assist with coordinating travel plans and booking arrangements based on client needs - Research destinations, options, and pricing to support client requests - Communicate with clients and team members to gather and confirm details - Track updates, monitor outstanding items, and follow up as needed - Maintain organized digital records and booking documentation - Review travel details to ensure accuracy and completeness - Support a smooth and positive client experience from inquiry to confirmation Qualifications - Strong organizational and communication skills - Ability to manage multiple requests and prioritize effectively - Experience in customer service, coordination, planning, or administrative support (preferred, not required) - Comfortable working independently in a remote environment - Detail-focused, dependable, and proactive - Tech-savvy and able to learn new systems quickly - Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Benefits - Fully remote work environment - Flexible scheduling options - Structured onboarding and ongoing support - Clear systems and processes designed for success - Opportunity to build experience in a growing industry - Supportive and collaborative team environment

• AI-Powered Lead Management: Own the end-to-end follow-up process for demo requests, form submissions, and event leads. • Email Marketing & Nurture: Own campaign launch emails, evergreen communications, and multi-touch nurture sequences in HubSpot and Hightouch. • Marketing Activity Follow-Up: Partner with the events and campaigns team to build prioritized follow-up sequences for every marketing activity. • Product Overage Enforcement: Manage the full overage communication cycle, owning messaging cadence, copy, and execution to drive expansion revenue from existing customers. • Automated Outbound: Build triggered outbound campaigns in Unify based on business priorities, intent signals, and engagement data. • A/B Testing & Optimization: Run experiments across subject lines, send times, copy, and sequencing to continuously improve email performance, open rates, reply rates, and conversion metrics. • Reporting & Analytics: Own and report on key conversion metrics including demo-to-opportunity rates, MQL-to-S1 rates, sequence engagement, and nurture-attributed pipeline. • Cross-Functional Collaboration: Work closely with SDRs, AEs, and the broader Growth Marketing team to ensure seamless handoffs.

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON The Embedded Payments Growth Lead will be a key contributor to the launch and growth of Qualia’s Embedded Payments products—starting with Earnest Money Deposits (EMD) and expanding to Cash-to-Close. Reporting to the Director of Banking, this role owns the end-to-end customer journey from initial outreach through successful onboarding and early adoption. You will be the face of the product to customers, the engine behind pipeline execution, and the connective tissue between Product, Compliance, and Payments Operations. This is a high-visibility, high-ownership role at the intersection of fintech and real estate—ideal for someone who thrives in early-stage product environments and wants to build something meaningful from the ground up. RESPONSIBILITIES Sales & Direct Engagement - Lead the direct sales motion to identify, pitch, and close deals for Embedded Payments: EMD and Cash-to-Close solutions through wide release - Maintain continuous engagement with clients from point of sale through onboarding to prevent drop-off and ensure a seamless experience - Build and maintain a library of pitch decks, one-pagers, objection-handling guides, and competitive positioning materials tailored to real estate payments Onboarding & Implementation - Act as the primary project manager, guiding clients through the client onboarding process, coordinating all required documentation and approvals - Work closely with the Payments Operations team to manage technical setup flows and ensure all compliance requirements are satisfied prior to go-live - Own client enablement during the initial three-month ramp period, driving product adoption and identifying early expansion opportunities - Serve as the primary escalation point for client issues during onboarding, coordinating rapid resolution across internal teams Go-To-Market Strategy & Insights - Partner with Product Marketing team to develop and refine the playbook for the Embedded Payments product suite as new features and payment rails come online - Conduct regular analysis of pipeline and adoption data to identify trends, conversion bottlenecks, and expansion opportunities—translating findings into clear recommendations for leadership - Build and maintain reporting on key GTM KPIs including pipeline velocity, onboarding completion rates, and early adoption metrics YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH - 5-6 years of experience in sales, partnerships, customer success, or GTM roles—ideally within fintech, banking, payments, or real estate technology - Demonstrated ability to manage a pipeline or CRM with accuracy and discipline; experience with Salesforce preferred - Proven track record of owning a client relationship end-to-end, from prospecting through onboarding and adoption - Comfortable operating in early-stage or zero-to-one product environments where the playbook is still being written - Strong written and verbal communication skills with the ability to synthesize complex product and compliance concepts for non-technical audiences - Active, hands-on use of major LLM tools (Claude, ChatGPT, Gemini) in a professional context to accelerate analytical or writing workflows - Familiarity with ACH, wire, or digital payment infrastructure is a meaningful advantage. Title, escrow, or real estate industry experience is a strong plus While this role is based in Austin, Texas, we're open to exploring remote possibilities for qualified candidates. We have other physical office locations in San Francisco, California, and Concord, New Hampshire. WHY QUALIA Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work. Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected. We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status. By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice. #LI-Remote

• Design, refine and optimize lead generation, capture, nurturing, qualification and conversion funnels • Connect paid media, social media, SEO, content, copywriting, CRM and web specialists around common goals • Identify performance bottlenecks and turn hypotheses into practical action plans • Propose new growth levers, funnel variations and ways to activate demand • Translate strategy into clear briefs, priorities and execution oversight • Ensure that content, rich assets (e.g., gated content), pages, flows, campaigns and automations make sense as a system, not as isolated pieces • Track channel, funnel and outcome metrics to guide continuous improvements • Support area leadership with technical insight, growth thinking and causal analysis • Raise the operation's technical repertoire and standards without needing to be the direct executor of every task