Deliver exceptional phone support to drivers, manage their leasing journey, support operations in Germany, and proactively enhance brand reputation through outstanding service and creative problem-solving.

Support the resolution of high-priority functional incidents in SAP FICO, manage service requests, ensure the stability of financial processes, and participate in root-cause analysis to implement permanent solutions.

Title: Director of Development Operations Location: Washington, DC Job Description: About Reproductive Freedom for All (Formerly NARAL Pro-Choice America) For more than 55 years, Reproductive Freedom for All and its chapters have fought to protect and expand reproductive freedom —including access to abortion and contraception — for everybody. We are powered by our more than 4 million members from every state and congressional district in the country, representing the 8 in 10 Americans who believe every person should have the freedom to make the best decision for themselves about if, when, and how to raise a family. Reproductive Freedom for All centers diversity, equity, inclusion, and justice in our organization and our work. Continuously learning from our history, we hold ourselves accountable to achieve reproductive freedom with equitable access for everybody. As the oldest and largest national membership organization primarily focused on advocating for abortion access, we organize and mobilize, galvanizing millions of people to take action to defend reproductive freedom, and shining a spotlight of accountability on bad actors who work to impose their ideological agenda on others. We also work to elect champions for reproductive freedom and advance state and federal legislation to safeguard it. About the role: The Director of Development Operations provides strategic and operational leadership for the Development department’s systems, processes, data, and financial coordination. Reporting to the Senior Vice President of Development, this role ensures the integrity, effectiveness, and continuous improvement of development operations in support of the organization’s fundraising goals and mission. The Director partners closely with Finance, Data, and Development leadership to ensure strong stewardship, compliance, and a positive donor experience across all revenue streams. Location: Hybrid, Washington D.C. Reports to: Senior Vice President of Development Positions reporting to this position: Associate Director of Development Operations, Development Database Manager, Contributions Processing Associate, Membership Services Manager This Position Is: Full-time, Exempt, Non-union Salary range: $125,000- $165,000 Responsibilities: - Provide strategic leadership and oversight for the Development Operations team, including managing and developing staff, setting clear performance expectations and accountability measures, establishing and optimizing standard operating procedures, tracking and reporting on key performance indicators, and managing vendor relationships to ensure operational excellence and alignment with organizational goals; - Foster a collaborative, service-oriented culture that supports excellence, accountability, and continuous improvement across the Development department; - Serve as a senior operational advisor to the Senior Vice President of Development, proactively identifying opportunities to strengthen systems, workflows, and outcomes; - Serve as the primary liaison between the Development and Finance departments, including the CFO, leading monthly revenue reconciliation, assisting with audit preparation, and supporting compliance efforts such as state registrations; - Ensure the accuracy, timeliness, and clarity of revenue reporting and analytics to support organizational planning and decision-making; - Sponsor and manage systems projects, including automation, integrations, and CRM enhancements, working with internal partners and external contractors as appropriate; - With the team, explore new processes for tracking contributions, processing acknowledgments, and reporting on data and analytics; - Share knowledge, expertise, and best practices across the Development team, documenting standards for database use, communication systems, and revenue reporting; - Build and maintain extremely strong cross-functional relationships to ensure alignment among Development, Finance, Data, and external partners; - Other duties consistent with the requirements and qualifications of this job description may be assigned in support of organizational goals. - Qualifications: - Bachelor’s degree required with at least 8 years of progressive experience in development operations or a related field; - Demonstrated expertise in development operations, including deep experience with fundraising databases, data management, and analytics to inform strategy and decision-making; - Proven ability to lead and manage staff, with at least 2 years of experience supervising teams and driving departmental priorities and outcomes; - Strong ability to partner cross-functionally with leaders across departments to design and implement process improvements that enhance efficiency, collaboration, and organizational impact; - Excellent written and verbal communication skills, with the ability to translate complex data and operational insights into clear, actionable recommendations for diverse audiences; - Highly organized with exceptional attention to detail, and the ability to manage multiple priorities in a fast-paced, dynamic, and politically sensitive environment; - Demonstrated ability to work both independently and collaboratively, exercising sound judgment and adaptability in evolving organizational contexts; - Experience working with diverse communities and within multicultural environments, with a strong appreciation for and sensitivity to cultural differences; - Demonstrated commitment to diversity, equity, and inclusion, including integrating equitable practices into development operations, data management, and team leadership; - Clear understanding of and commitment to Reproductive Freedom for All’s mission, values, and goals. - OPTIONAL: Nice-to-haves (or excited-to-learns): - Experience with FEC compliance of PACs. Reproductive Freedom for All does not discriminate on the basis of race, ethnicity, national origin, religion, socioeconomic status, sex, sexual orientation, gender identity and expression, age, disability, marital status, veteran status, genetic information, or political affiliation.

Role Description Are you energised by a fast-paced environment where you can build relationships and ensure smooth operations? Do you excel at balancing client needs with gig worker satisfaction? If so, this Operations Executive role is for you! Join our growing team and play a pivotal role in delivering an outstanding experience for our clients and gig workforce. This is a remote position with a requirement to work one day on the weekend. Shifts are rotated, with hours between 7 AM to 4 PM, 10 AM to 7 PM, and 1 PM to 10 PM. What You'll Do: - Serve as the bridge between clients and our talented gig workforce. - Manage client job postings, ensuring clear communication and attracting the right talent. - Process payments for gig workers accurately and efficiently. - Support the Client Success team by handling after-sales queries and troubleshooting client issues. - Act as a client champion, responding promptly to inquiries and ensuring satisfaction throughout the project lifecycle. - Multitask across client needs and gig worker support, maintaining a fast response rate and seamless workflow. - Approach new challenges with a solutions-oriented mindset and a can-do attitude. Qualifications - Willingness to work on a rotating shift basis, including one weekend day. - Prior experience in job boards or the staffing and recruitment industry. - Passion for delivering exceptional customer service. - Excellent communication skills, excelling in both written and online interactions. - Ability to proactively and independently manage customer and logistical challenges. - Strong skills in prioritising, multitasking, and following up with meticulous attention to detail. - Comfortable using Google Suite applications to streamline daily tasks. - Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.