Kelmar Associates is a group of certified public accountants, attorneys, and consultants who provide project management, auditing, and consulting services for a variety of business
System Support Associate
Location
United States
Posted
51 days ago
Salary
$55K - $62K / year
Seniority
Mid Level
No structured requirement data.
Job Description
System Support Associate
Kelmar Associates
Role Description The System Support Associate is a client-facing position whose primary responsibility is to support clients using Kelmar’s KAPS unclaimed property management system. The System Support Associate will be well versed on using the KAPS system and unclaimed property management with the expectation of becoming an expert in all facets of KAPS as well the possess the ability to assess current processes and recommend improvements and efficiencies. The System Support Associate may also be assigned individual and group projects as needed. This is a remote position with the option to work in any of Kelmar’s offices including Rockland, MA; Middleton, MA; or Wilmington, DE. The System Support Associate may be required to work occasional evening/holiday hours as needed. Responsibilities and Duties - Gather and document requirements from current or requested client-specific processes and customizations. - Compose tickets for development using prescribed guidelines and in accordance with priorities and established timelines. - Perform acceptance and regression testing on completed development work. - First line of defense in all client support requests; use critical thinking skills and available tools and resources to diagnose problems and identify solutions; prioritize development requests based on needs and other factors. - Communicate regular updates on all open tickets for assigned clients and projects. - Train end users in the KAPS system, including assisting with periodic webinars. - Analyze and recommend process workflows to client. - Work with the Training and Documentation Specialist to author and maintain system and process documentation, knowledge base, and training materials. - Conduct/attend regular virtual meetings/calls with clients; occasional on-site meetings may be required. - Provide status reports on open requests to clients as required. Qualifications - Minimum of 2 years’ relevant work experience; previous experience in managing clients in a system support role are preferred; preference may be given to candidates with a prior working knowledge of unclaimed property. - Excellent technical writing and verbal communication skills. - Solid planning, time management, communication, decision making, presentation and organization skills. - Advanced experience in Microsoft Office software (Excel, Word, Visio, etc.). - Comfortable using online meeting platforms (Microsoft Teams, etc.). - Comfortable in and adaptable to a fast-paced environment. - Self-directed learner and independent problem solver. - Must be a team player. - Travel up to 15% may be required. - Candidates must be legally authorized to work in the U.S without sponsorship now and in the future. - All positions on the Kelmar KAPS Team may have occasional non-standard schedule requirements (nights and weekends) for which sufficient notice will be provided. Benefits - Compensation for this role varies depending on several factors including level of experience and skill set. As required by applicable law, the hiring range for this position is $55,000 – $62,000. - Medical, Dental and Vision Insurance. - Flexible Spending Plans. - Basic Life, AD&D, and Voluntary Term Life Insurance. - Disability Insurance. - 401(k) Plan with Company Match. - Paid Parental Leave. - Paid Time Off. - Tuition Assistance. - Eligible for Discretionary Annual Bonus.
Related Guides
Related Categories
Related Job Pages
More System Administrator Jobs
Computer Maintenance Management System Coordinator
American Addiction CentersLeading nationwide provider of substance use treatment offering a full continuum of care. #FreedomFromAddiction
Department: 11994 Regional Non Enterprise Corporate - Maintenance: Plant Administration Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Full Time and Remote Pay Range $33.05 - $49.60 It's More Than a Job, It's a Calling! Position: Computer Maintenance Management System Coordinator Location: Carolinas Medical Center; Charlotte, NC - REMOTE Full Time; 1st Shift Major Responsibilities: - Responsible for developing, implementing, and managing facility related CMMS programs. Collaborates with CMMS programmers to implement system updates. Sets level of access and develops an information security strategy for the system. Communicates with customers, both internal and external, on needs and issues associated with CMMS. Coaches and educates associates on the CMMS functions and best practices for preforming tasks. Establishes a team to develop common maintenance task descriptions and completion intervals to make it uniform throughout the system. Develops common nomenclature and abbreviations for infrastructure equipment and systems. Sets up asset lists and coordinates annual reviews for accuracy. Provides support to the operations staff for quarterly updates and changes to preventive maintenance tasks and scheduled events. - Designs and develops reports for division and individual site management teams. Develops an action plan tracker for monitoring CMMS implementation progress by site. Generates monthly reports of open preventive maintenance and service work orders for management review. Creates and maintains reporting tools for monthly Key Performance Indicators and conducts analysis against targets and benchmarks. Develops CMMS training topics and tracks completion of training for the facilities division. Supports management in the review of work order data accuracy such as equipment on work orders, worked hours, parts usage, work order type, closing codes, and work order comments. Sets up and assists vendors in developing CMMS programs relevant to Advocate Facilities Division. Works with data utilizing Microsoft Excel skills and extensive knowledge of tables, data connections, graphing, conditional formatting, and formulas. - Responsible for establishing, monitoring, and improving CMMS. Facilitates PC hardware and software procurement process. Provides first level IT support for software and hardware related issues ensuring the facilities team has access to the necessary systems and training. Coordinates and manages projects which require on-going data improvements and/or new system enhancements and data implementation. Coordinates all new system enhancements and internal/external releases. Ensures accuracy of data within the system. Coordinates database customization for new customers and projects. Works closely with internal end users within the facilities division to ensure proper data entry and procedures are carried out for data integrity. Develops and recommends policies and procedures for best practice with use of CMMS. - Responsible for designing, developing, and managing Call Center software system. Audits Call Center software system reports, verifying the tickets are being processed properly and the system continues to communicate with all Advocate sites. Coordinate with Call Center associates on new data implementations needed in CMMS and Call Center software systems. Performs database changes and communicates database needs and enhancements/modifications to Call Center associates. Licensure, Registration, and/or Certification Required: - None Education Required: - Associate’s degree or equivalent experience. Experience Required: - 2 years of experience in a data management and customer service environment. - 3 years of related experience in a hospital facilities management environment. Knowledge, Skills & Abilities Required: - Demonstrated competency in operating computer systems specifically CMMS. Excellent communication skills. Proficient customer service skills. Knowledge of a variety of hardware platforms and operating systems. Excellent management experience of large projects. Ability to prioritize and manage multiple projects simultaneously. Strong skills in project planning and Management. Experience with installation, and support including database administration. Experience that includes Microsoft Windows and Microsoft Office Products, automated software deployment and device management tools. Active Directory experience that includes, group policy creation and administration, user and device management. Good problem determination skills. User training experience a plus. Physical Requirements and Working Conditions: - Ability to lift the lightweight requirements according to DOL definitions. Ability to work under stressful conditions and in difficult situations. Must be able to travel to various Advocate sites. 24 hour/7 day on-call support required. Ability to lift up to 35 pounds without assistance. For lifts over 35 pounds, lifting equipment is expected to be used or lift with at least one other associate when available. Unique lifting/movement situations will be assessed on a case-by-case basis. May be required to lift greater than 35 pounds from floor to waist. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Preferred Job Requirements - Bachelor’s degree (or equivalent knowledge) in Business Management. - Bachelor’s degree (or equivalent knowledge) in Computer Science or related field. - 3 years' experience in a data management and customer service environment. 3 years related experience in a hospital facilities management environment. - Knowledge of relevant CMS, TJC, DNV, and NFPA regulatory codes and requirements. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
• Support large environments of Windows & Linux servers and technologies: troubleshooting, proactive management, security management, backups, daily operation and optimization. • Support cloud workloads in IBM Cloud, including resource provisioning and cost monitoring. • Test and monitor network and server performance and provide performance statistics and reports; develop strategies for maintaining network infrastructure. • Assist in vulnerability assessments, patch cycles, and remediation efforts in line with company security policy. • Responsible for resolving all infrastructure break/fix issues and enhancements in a timely manner. • Liaise with third-party partners/vendors for prompt rectification of any problems or emergencies. • Maintain accurate and up-to-date system documentation. • Responsible for software licensing compliance • Participate in an on-call rotation to respond to infrastructure emergencies outside of regular business hours.
Site Survey and System Installation Technician - SME
Peraton CorporationPeraton Corporation, a national security company headquartered in Herndon, Virginia, supplies solutions for mission-critical programs and systems. Founded in 2017, Peraton's missio
Responsibilities Join Peraton in advancing the safety, efficiency, and modernization of the National Airspace System (NAS) through the FAA’s Brand New Air Traffic Control System (BNATCS) contract. As a trusted partner to the Federal Aviation Administration, Peraton helps deliver the systems and services that keep our nation’s skies safe and connected. We’re looking for innovative professionals who thrive in mission-critical environments and are passionate about shaping the future of air traffic management. This is your chance to make an impact on one of the world’s most vital transportation infrastructures, working alongside leaders in aviation, engineering, data science, and systems integration. At Peraton, you won’t just support the mission you’ll define it. Join a team dedicated to protecting the safety and integrity of U.S. air travel. Peraton is seeking a Site Survey and System Installation Technician - SME to join our team and help shape the future of U.S. airspace operations. In this pivotal role, you will ensure that FAA National Airspace Systems are upgraded in a timely manner. Work Location: - Remote work is permitted; candidates must reside within the United States. - Must be able to travel up to 90% of the time to support deployments at CONUS and potentially OCONUS locations. Job Description: Our team of technologists and aviation experts are supporting the FAA update of new systems to National Airspace System (NAS). You will join this effort by examining FAA facilities, making plans to prepare them for new equipment, and installing new hardware systems. Prior to installation, you will ensure that all site preparations are completed. You will install or oversee the installation of new equipment, activation, and hand off to FAA personnel. Responsibilities: - Plan and perform technical system site surveys, site readiness inspections for IT installations - Develop network drawings for the placement of switches, cables and other networking components - Lead on-site deployment work, responsible for evaluating infrastructure readiness, documenting requirements for network and system upgrades, and overseeing the installation of hardware and software solutions - Comply with all FAA facility requirements (security, workspace availability) and professionally manage all site staff relationships - Install monitors, processors, servers, networking equipment, and cabling - Analyze and test existing network environment to be used for the new equipment - Develop site survey reports using a provided template - Identify all installation risks/issues for the required equipment - Collaborate with external stakeholders and project team members to coordinate schedules, identify competing resource needs, and other potential issues - Monitor and report on site preparation work, installations, testing and system activations - Plan and monitor the removal and disposal of old equipment Qualifications Basic Qualifications: - U.S. Citizenship Required - Must have the ability to obtain / maintain a Public Trust clearance - Bachelor’s degree and 12 years’ experience or Masters degree and 10 years’ experience or Associate’s degree and 14 years years’ experience or HS diploma/equivalent and 16 years’ experience - Experience conducting IT system site surveys - Linux experience - Relevant hardware and software deployment/installation experience - Experience installing monitors, processors, servers, networking equipment, and cabling - Hands-on experience with rack-and-stack installations, structured cabling (Cat6/fiber), cable management, and labeling standards. - Experience configuring and validating Layer 2/Layer 3 networking devices, including switches and routers. - Must be able to travel 90% of the time on deployments for both CONUS and potentially OCONUS locations - Ability to lift and carry equipment up to 50 lbs; ability to work in confined spaces (server closets, raised floors) Preferred Qualifications - Familiarity with National Airspace System (NAS) architecture and modernization initiatives (e.g., NextGen) - Experience supporting FAA, DOT, or other aviation or transportation programs - CompTIA Security+, Network+, or similar technical certification - Proficiency creating network diagrams and rack elevations using tools such as Visio and Microsoft Office Suite - Redhat Linux experience - Strong understanding of power requirements (NEMA plugs, UPS sizing, BTU calculations) - Knowledge of fiber optic and copper cabling standards (single-mode, multi-mode, CAT6) - Experience supporting federal government IT infrastructure deployments, preferably within aviation or transportation environments #BNATCS #BNATC Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure. Target Salary Range $112,000 - $179,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
System Integrator I – Scientific
GAMA-1 TechnologiesFounded in 2004, GAMA-1 Technologies is a certified HUBZone and minority-owned small business that provides advanced IT solutions and mission support services t
GAMA-1 Technologies, LLC seeks a remote System Integrator I – Scientific is responsible for integrating and validating software applications, tools, and services to create a cohesive and fully functional environment. The incumbent configures, tests, and software components deploy to ensure seamless interoperability within scientific or enterprise computing systems. This role emphasizes software integration, troubleshooting, and verification activities rather than new feature development. The System Integrator I - Scientific ensures all software modules and interfaces operate efficiently and reliably in real-world operational settings. Supervisory Responsibilities N/A Essential functions/responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. - Integrate scientific or enterprise applications into operational computing environments. - Modify configuration files, APIs, or interfaces to enable proper communication between systems. - Troubleshoot integration issues, including data flow, compatibility, and versioning problems. - Support testing, validation, and documentation to ensure the successful deployment of integrated systems. - Coordinate with software developers, system administrators, testers, and stakeholders to resolve integration challenges. - Maintain accurate integration documentation, release notes, and operational procedures. - Monitor system performance post-integration and recommend adjustments to improve reliability and interoperability. - Stay current with emerging technologies, integration tools, and best practices relevant to scientific or enterprise systems. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Information Security and Confidentiality Obligations - Ensure adherence to organizational information security policies and procedures; actively participate in mandatory security awareness training; and manage confidential and sensitive information in accordance with company protocols and data protection standards. Basic Qualifications - Bachelor’s degree in Computer Science, Software Engineering, Applied Mathematics, Physics, or a related scientific/technical discipline. - 0-2 years of experience in system integration, software deployment, or IT operations. - Hands-on experience in one of the following: FORTRAN, C, or C++ for application support, integration, or performance-focused development. - Working knowledge of Python for application support or automation. - Experience integrating enterprise or scientific applications in operational environments. - Strong knowledge of configuration management, APIs, interfaces, and data flow between systems. - Proficiency in troubleshooting and resolving software integration issues. - Strong documentation, communication, and coordination skills. Preferred Qualifications - Professional certificates ITIL, PMP, or related integration/project management certifications are preferred. - Experience with HPC, cloud platforms, or distributed computing environments. - Experience with container operations, preferably using Docker, and container orchestration using Kubernetes - Familiarity with software version control, orchestration tools, and release management. - Knowledge of scientific computing frameworks or enterprise business applications. Work authorization/security clearance requirements - Ability to obtain a security clearance. Work environment - This work is typically completed in a remote environment. Physical demands - Prolonged periods of sitting at a desk and working on a computer. - Must be able to access and navigate each department at the organization's and client facilities. Travel required No Proficiency Requirement - The employee is expected to demonstrate proficiency in all essential job functions, tools, and processes related to this position within the first 90 days of employment. This includes acquiring a thorough understanding of job-specific responsibilities, systems, and workflows as outlined during onboarding and training. Failure to meet this requirement may result in additional training, reassessment, or other actions as deemed necessary by management. GAMA-1 also offers a variety of benefits, including health insurance coverage, life and disability insurance, 401(k) savings plan, training and career development opportunities, paid holidays and paid time off (PTO - to cover vacation, illness or disability, appointments, emergencies or other situations that require time off from work). For more information click here. ABOUT GAMA-1 GAMA-1 is a rapidly growing technology business that is based in Greenbelt, Maryland. GAMA-1 Technologies provides strategic information assurance, information security, and business enterprise and networking solutions to the Federal Government. Our success is based on the utilization of industry and agency standards, establishment of standardized processes, and IT Services expertise. At GAMA-1, we believe employees should grow, achieve, and develop just as the company grows, achieves, and develops. GAMA-1 is committed to providing our employees with opportunities for career advancement throughout their employment. For more information, visit www.gama1tech.com GAMA-1 is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), domestic violence victims, political orientation, status as a smoker or tobacco user, hairstyle, use of a service animal, education status, familial status, HIV/AIDS status, height, weight, reproductive healthcare decisions or any other category protected by federal, state or local law.


