• Own the administration, reliability, and operational maturity of Omada’s Zendesk platform, including Support, Talk, Guide, AI Copilot, Workforce Management, and Explore. • Serve as the internal Zendesk subject matter expert (SME), advising stakeholders on new and existing platform capabilities, workflow design, and configuration best practices. • Design and maintain scalable service workflows including, but not limited to, routing logic, triggers, automations, ticket forms, views, macros, and queue structures. • Manage the Zendesk configuration lifecycle, including change planning, testing, deployment, and documentation to ensure stable platform operations. • Maintain strong configuration governance, ensuring workflows, automation logic, and integrations remain documented, traceable, and aligned with IT operational standards. • Support audit and compliance readiness, maintaining configuration visibility and documentation required for environments such as SOC2 or HIPAA. • Manage the intake and prioritization of Zendesk enhancement requests, maintaining a clear backlog aligned with operational priorities. • Lead Zendesk platform initiatives and enhancement projects, coordinating stakeholders, defining requirements, and delivering system improvements that support evolving service operations. • Meet operational SLAs for Zendesk platform support, ensuring timely response and resolution of system issues and configuration requests. • Manage Zendesk vendor releases and platform updates, evaluating new capabilities and coordinating controlled rollout. • Configure and maintain Zendesk Talk capabilities, including IVR routing, call flows, and queue logic supporting Member Services call center operations. • Maintain and improve Zendesk Guide and Help Center structures to support internal teams and self-service support. • Support and optimize Zendesk AI capabilities, including Copilot features that improve agent productivity and resolution efficiency. • Troubleshoot complex platform issues across workflows, integrations, and configurations, identifying root causes and driving resolution. • Configure and maintain Zendesk Explore dashboards and reporting, providing visibility into service performance, ticket trends, and operational metrics.

Title: (OCI) System Administrator---US citizen Location: Atlanta, GA, United States Remote Job Description: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking an (OCI) System Administrator- US citizen to join our team in Atlanta (REMOTE), Georgia (US-GA), United States (US). Job Summary: Cloud Infrastructure Administration - Deploy, manage, and maintain Oracle Linux servers hosted in OCI environments along with IaaS and DBaaS supporting SNS systems. - Configure and administer NAT Instances, Dynamic Routing Gateways (DRG), VCNs, and other OCI networking components to ensure secure and resilient connectivity. - Manage File Storage and Object Storage resources, ensuring data integrity, scalability, and compliance with client and federal retention policies. - Implement and manage OCI Identity and Access Management (IAM) policies and compartment structures for least-privilege access. System Security & Compliance - Support Oracle Data Safe for data security, auditing, and activity monitoring of database assets. - Perform patching, vulnerability scanning, and remediation in accordance with client and federal security standards. - Ensure all OCI configurations adhere to FedRAMP Moderate baseline controls, NIST 800-53 security requirements, and client-specific security guidelines. - Assist in the development and maintenance of System Security Plans (SSPs) and other documentation required for system Authority to Operate (ATO). Operations, Automation, & Support - Develop automation scripts and OCI CLI tools for resource provisioning, patch management, and performance monitoring. - Maintain accurate documentation of OCI architecture, system configurations, and operational procedures. - Provide Tier 2/3 operational support for OCI-hosted environments, collaborating with internal client security, development, and operations teams. - Participate in incident response, continuity of operations (COOP), and disaster recovery planning and testing. Collaboration & Mission Support - Work closely with cloud engineering, cybersecurity, and program management teams to ensure reliable and secure operations of mission-critical systems. - Contribute to modernization initiatives supporting public health emergency preparedness and response platforms. - Support audits, security assessments, and configuration reviews as required by the ASPR Information Security Office and client OCIO. Basic Qualifications: - Bachelor's degree, One-and-one- half (1.5) years of additional experience can substitute for one (1) year of a typical degree program. - Minimum 10 years of experience in systems administration, including at least 3 years managing Oracle Cloud Infrastructure (OCI) environments. - Minimum 10 years of experience with Oracle Linux server administration (installation, tuning, patching, troubleshooting). - Minimum 1 year of experience with NAT instances, Dynamic Routing Gateways, and VCN configuration in OCI. - Minimum 1 year of experience with OCI File and Object Storage, lifecycle policies, and access management. - Minimum 2 years of experience with Oracle Data Safe, Vulnerability Scanning Service, and OCI Monitoring/Logging. - Minimum 2 years of experience with patch management and vulnerability remediation in a federal or highly regulated environment. - Minimum 2 years of experience with Bash, Python, or OCI CLI scripting for automation and orchestration. - Minimum 2 years of experience creating and modifying Ansible Playbooks and Teredata queries. - Must be a US citizen. Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $75,168 - $156,600. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• Perform daily Operations in CSG's VMware Virtualization environment. • Actively involve in Cloud modernization projects to transform traditional infrastructure into automated, resilient, and cloud-native platforms. • Administer and maintain VMware vSphere, ESXi hosts, vCenter, and related Virtualization components. • Monitor system performance, capacity, and availability, proactively address potential issues. • Implement patches, upgrades, and configuration changes to ensure compliance and security. • Support backup, recovery, and disaster recovery solutions for Virtualized workloads. • Collaborate with Network, Storage, and application teams to optimize infrastructure. • Document procedures, configurations, and system changes for operational consistency. • Provide support for virtualization-related incidents and service requests. • Ensure security, compliance, and governance in cloud operations.

Role Description GovCIO is currently hiring for System Administrator – Access Services to support access services including national active directory, multi-factor authentication, and remote access. The candidate will be responsible for providing support and assistance related to access requests, user authentication, and access control to various IT systems, applications, and resources within the organization. This role involves: - Responding to user queries - Troubleshooting access issues - Ensuring the security of the organization’s digital environment - Working closely with IT teams to provide timely resolutions to access-related challenges - Following up with customers to verify resolution This position is located within the United States and will be a full remote position. Responsibilities - Troubleshoot and solve problems related to Active Directory issues - Troubleshoot and solve problems related to Group policies, DNS, TCP/IP, NTFS issues - Support all aspects of the AD environment, ensuring the security, integrity, and availability of authentication, authorization, and LDAP related services to internal and external customers - Troubleshoot and solve problems related to DUO Two Factor Authentication Issues for both DUO For Desktop and VPN Authentication - Troubleshoot and solve problems related to Multi-Factor Authentication (MFA) using Personal Identity Verification-Interoperable (PIV-I) technology - Troubleshoot and solve problems related to MFA using desktop, phishing resistant authentication tools - Troubleshoot and solve problems related to Remote Access Authentication (RAA) - Document, review, update, or close tickets within ITSM tool and identify opportunities to quickly resolve issues/or develop knowledge articles - Other projects as assigned by the supervisor Qualifications - Associate’s degree or higher (in a related discipline) with 3 years (or commensurate experience) - If candidate does not meet Mid-Level education requirement, four (4) additional years of experience will be acceptable for a total of 7 years relevant experience Requirements - Working technical knowledge of Microsoft OS and services in a multi-site topology, including: - Active Directory - Group Policies - Working knowledge of Active Directory architecture and infrastructure (LDAP, Directory Replication, security, schema changes, etc.) - Utilization of ITSM tool to create and track tickets - Strong understanding of networking technologies & troubleshooting [DNS, HTTP(s), etc.] - Problem solver with troubleshooting, decision making and analytical skills - Able to work and interact with others in a structured / team environment - Flexibility and adaptability to handle competing work demands - Excellent verbal and written communication skills - Demonstrated ability to communicate to nontechnical audiences on technical issues - Demonstrated ability to communicate on a technical level to technical audiences - Ability to work flexible hours (7am – 6pm CT) and be on-call (rotation) - Ability to do limited travel (0-4 times a year) - Clearance Required: Must be able to obtain and maintain an AOUSC Public Trust Preferred Skills and Experience - MCSA/MCSE Certification - Experience/knowledge of supporting Quest Active Roles Server (ARS) and other Quest Products - Working knowledge of PKI, digital certifications, and security tokens - PowerShell or Visual Basic scripting - Security Event and Privileged Access Management Solutions engineering - Security management, including auditing and user access control of databases - Microsoft Server systems administration - Knowledge of Remote Access Services such as Cisco Secure and Zscaler - Cross-platform OS knowledge [Linux, Mac OS X, Windows] - Cross-platform mobile device knowledge [iOS/Android] - Understanding of ITIL best practices Posted Salary Range USD $65,000.00 - USD $80,000.00 /Yr.