• Lead and/or support multiple software implementation-related projects that vary in length and complexity • Own and manage processes & schedules (build the schedule; edit and adjust it weekly, track status and delivery of content all deliverables, contributors, dependencies, and risks; ensure team-wide visibility) • Document all project artifacts and ensure that they are completed, organized, and stored appropriately • Plan, identify and evaluate SMEs and vendors as needed • Efficiently allocate and manage resources across projects to meet timelines and deliverables. • Monitor and strive to achieve high levels of customer satisfaction through exceptional project delivery and support • Demonstrate a deep understanding of the BenchPrep’s features, functionalities, and applications via solution design, consultation & training to customers and internal teams, as needed • Administer, configure and test the platform based on customer solution requirements • Establish positive and productive relationships with customers and internal stakeholders • Be accountable for all project-related customer communication (including scheduling/running meetings, email communication and sometimes chat) • Track SME and vendor budgets throughout a project (if applicable) • Empower, motivate, and support team members to do their best work in the creation and delivery of impactful, well-designed content

• Deliver expert consulting services in the Sage Intacct Construction suite, including configuration, implementation, and support across modules like Job Costing, Project Billing, and Construction Payroll • Assess client business processes and pain points, developing tailored solutions to maximize value and operational efficiency • Lead discovery sessions, fit/gap analysis, solution design, and implementation planning • Lead the full lifecycle project delivery, including configuration, training, UAT, data migration, and Go-Live support • Serve as a subject matter expert for system integrations with third-party solutions such as Procore, payroll systems and more • Provide post-implementation support and troubleshoot escalated client issues, collaborating with Sage Intacct Support as needed • Assist in the development of documentation, SOPs, and training resources to drive client success • Stay current on product enhancements and ensure clients are taking full advantage of Sage Intacct capabilities • Support internal knowledge sharing, mentoring junior consultants, and contributing to practice development initiatives • Proactively identify opportunities for upsell and cross-sell within existing accounts in collaboration with account managers

Who We Are We are a fast-growing vertical SaaS company that leverages innovation and disruptive technologies to improve consumer experiences, outcomes, and predictability in elective medicine. Our team thrives on challenges, embraces change, and is dedicated to transforming our industry. This job requires up to 50% travel throughout the US. Candidates should live within an hour to a major airport. While we are a remote-first company, we are currently only able to hire candidates located in the following U.S. states: CA, CO, FL, GA, IL, OK, OR, PA, RI, TX, UT, and WA. We hope to expand to additional states in the future. Who We're Looking For We are looking for a highly organized and tech-savvy Implementation Specialist to lead the onboarding of clinics onto the Adoreal platform. This role involves project management, coordination across internal and clinic teams, and hands-on support with software setup, workflow digitization, data migration, and training. You will serve as the primary point of contact for clinics, ensuring a seamless and structured implementation process. Responsibilities Project Management & Coordination - Serve as the main liaison between Adoreal and the clinic during onboarding. - Facilitate data migration from the clinic’s existing systems in collaboration with technical teams. - Organize and structure clinic data to align with Adoreal’s analytics framework and standards. Software Setup and Data Migration - Support the implementation and configuration of Adoreal’s EMR and CRM systems. - Manage project timelines and track key milestones, deliverables, and dependencies. - Coordinate efforts across internal teams (technical, CRM, training) and clinic stakeholders. - Identify potential risks, communicate status updates, and resolve issues efficiently. Training & Support - Provide training and onboarding support to clinic staff, ensuring smooth adoption of systems. - Develop and deliver onboarding documentation, training guides, and resource materials. - Monitor post-go-live adoption and address ongoing support needs. Candidate Profile Experience & Background - Minimum 3 years of experience in healthcare onboarding, software implementation, or project coordination. - Hands-on experience with EMR systems and CRM platforms in a healthcare or clinical setting. - Demonstrated success in managing multiple onboarding or implementation projects. Skills & Competencies - Strong project coordination and organizational skills. - Technical fluency with EMR/CRM systems, data migration, and digital workflow tools. - Ability to clearly communicate and guide clinic stakeholders through new system adoption. - Collaborative, adaptable, and solutions-focused approach.

Job DetailsAbout Railbookers: At Railbookers, we believe that the journey is just as fulfilling as the destination. Life onboard is full of opportunities, new experiences, and rewarding relationships. We’re a team of diverse, talented people from around the world. As we continue to expand internationally, we strive to ensure that our culture remains alive and well -that we remain aligned and engaged. Global movements don’t spring from one individual. It takes an entire team to make an impact and do something BIG. At Railbookers, we encourage every employee to identify areas of opportunity within the organization. Every single person at Railbookers has a passion for travel, which explains why we’re so avid about encouraging our customers to get out and discover the world for themselves. Most importantly, we embolden you to be yourself and enjoy the work you do on a daily basis. We like having a great time at work, not just outside of it. Job Purpose: Railbookers Group, the world’s leading independent rail vacation provider, is driving a company-wide AI transformation. The AI Implementation Associate will primarily focus on driving AI adoption, defining best practices, and integrating AI into business operations. You will be responsible for ensuring every department and role within the organization leverages AI to become more productive, strategic, and customer focused. This role bridges strategy and execution, deploying AI solutions that streamline operations, elevate decision-making, and place the customer experience at the center of every initiative. Key Responsibilities: AI Strategy Execution - Drive the rollout of Railbookers’ AI roadmap across all functions (Sales, Marketing, Operations, Rail, Finance, HR, QC, Customer Service), ensuring measurable improvements in productivity and customer satisfaction. AI Agent Development - Lead the creation, training, and continuous improvement of department-specific AI agents to support quoting, booking, quality control, marketing content, HR workflows, and financial analysis. Operational Integration - Embed AI tools into day-to-day workflows to simplify processes, reduce errors, and free up staff for higher-value, customer-centric activities. Data Integration - Partner with Data Engineering to leverage Railbookers’ Data Lake and Knowledge Graph, ensuring AI systems are powered by accurate, centralized, and high-quality data. Human x AI Collaboration - Establish frameworks, training, and change-management initiatives so staff across all departments can confidently and effectively collaborate with AI tools. Performance Measurement - Define, monitor, and report on KPIs that demonstrate clear business impact, including efficiency gains, higher conversion rates, reduced turnaround times, and enhanced customer outcomes. AI Governance & Compliance - Maintain standards for ethical AI use, compliance with data privacy laws, and adherence to corporate governance policies. Innovation & Continuous Improvement - Proactively identify new AI use cases, pilot emerging technologies, and scale successful solutions across the company. Cross-Functional Leadership - Collaborate with department leaders to prioritize AI opportunities, drive adoption, and ensure solutions align with both strategic goals and frontline needs. Vendor & Partner Management - Manage relationships with external AI partners, vendors, and consultants to accelerate innovation and maintain competitive advantage. Qualifications Bachelor’s degree in Business, Computer Science, Data/Business Analytics, or equivalent practical experience. 3+ years of experience leading digital transformation, automation, or AI-driven initiatives, with at least 2 years in a leadership or management role. Proven success introducing and scaling AI tools (e.g., LLMs, copilots, workflow automation, customer service/chatbots, knowledge assistants) across multiple business functions. Strong understanding of how AI integrates with enterprise systems, workflows, and data platforms, rather than deep model development. Demonstrated ability to drive change management and adoption programs, ensuring staff at all levels feel confident using AI tools. Excellent communication and facilitation skills, able to simplify technical concepts into clear business value for leadership and frontline staff. Experience creating AI best practices, governance frameworks, and training programs for business users. Strong project management and prioritization skills; able to balance multiple initiatives and deliver measurable business outcomes. Familiarity with AI ethics, compliance, and data privacy considerations in enterprise settings. Preferred Experience: Background in retail, travel, hospitality, or e-commerce industries. Track record of delivering AI solutions that generate measurable ROI. Experience with customer-facing AI applications such as conversational AI, personalization engines, or recommendation systems. Measures of Success: Adoption and active use of AI agents across all departments. Reduction in manual errors, delays, and QC turnaround times. Higher quote-to-booking conversion rates driven by AI-enabled efficiencies. Increased employee productivity and satisfaction with AI support tools. Demonstrable cost savings, revenue uplift, or margin improvement from AI initiatives. Reinforcement of Railbookers’ position as the global leader in AI-powered rail vacation booking. What we Offer: Work from Home Generous PTO Package Bonus and Incentive Plans Medical, Dental, and Vision Insurance Including Optional HSA, Gym Membership Contributions and Healthy Actions incentive (sponsored by Cigna) Employee Assistance Program Short-term/Long Term disability Plan Employer sponsored Life Insurance Employer-Matched 401(k) Familiarization Trips (Get paid to experience our vacations!) Employee and Family/Friend Travel Discounts Corporate Discounts through Working Advantage Employee Referral Bonus Cross-Departmental and Advanced Training Opportunities Anniversary, Birthday, and Recognition Perks Years of Service Awards Annual Reimbursements for Home Office (office expenses, phone, internet)