Job DetailsAbout Railbookers: At Railbookers, we believe that the journey is just as fulfilling as the destination. Life onboard is full of opportunities, new experiences, and rewarding relationships. We’re a team of diverse, talented people from around the world. As we continue to expand internationally, we strive to ensure that our culture remains alive and well -that we remain aligned and engaged. Global movements don’t spring from one individual. It takes an entire team to make an impact and do something BIG. At Railbookers, we encourage every employee to identify areas of opportunity within the organization. Every single person at Railbookers has a passion for travel, which explains why we’re so avid about encouraging our customers to get out and discover the world for themselves. Most importantly, we embolden you to be yourself and enjoy the work you do on a daily basis. We like having a great time at work, not just outside of it. Job Purpose: Railbookers Group, the world’s leading independent rail vacation provider, is driving a company-wide AI transformation. The AI Implementation Associate will primarily focus on driving AI adoption, defining best practices, and integrating AI into business operations. You will be responsible for ensuring every department and role within the organization leverages AI to become more productive, strategic, and customer focused. This role bridges strategy and execution, deploying AI solutions that streamline operations, elevate decision-making, and place the customer experience at the center of every initiative. Key Responsibilities: AI Strategy Execution - Drive the rollout of Railbookers’ AI roadmap across all functions (Sales, Marketing, Operations, Rail, Finance, HR, QC, Customer Service), ensuring measurable improvements in productivity and customer satisfaction. AI Agent Development - Lead the creation, training, and continuous improvement of department-specific AI agents to support quoting, booking, quality control, marketing content, HR workflows, and financial analysis. Operational Integration - Embed AI tools into day-to-day workflows to simplify processes, reduce errors, and free up staff for higher-value, customer-centric activities. Data Integration - Partner with Data Engineering to leverage Railbookers’ Data Lake and Knowledge Graph, ensuring AI systems are powered by accurate, centralized, and high-quality data. Human x AI Collaboration - Establish frameworks, training, and change-management initiatives so staff across all departments can confidently and effectively collaborate with AI tools. Performance Measurement - Define, monitor, and report on KPIs that demonstrate clear business impact, including efficiency gains, higher conversion rates, reduced turnaround times, and enhanced customer outcomes. AI Governance & Compliance - Maintain standards for ethical AI use, compliance with data privacy laws, and adherence to corporate governance policies. Innovation & Continuous Improvement - Proactively identify new AI use cases, pilot emerging technologies, and scale successful solutions across the company. Cross-Functional Leadership - Collaborate with department leaders to prioritize AI opportunities, drive adoption, and ensure solutions align with both strategic goals and frontline needs. Vendor & Partner Management - Manage relationships with external AI partners, vendors, and consultants to accelerate innovation and maintain competitive advantage. Qualifications Bachelor’s degree in Business, Computer Science, Data/Business Analytics, or equivalent practical experience. 3+ years of experience leading digital transformation, automation, or AI-driven initiatives, with at least 2 years in a leadership or management role. Proven success introducing and scaling AI tools (e.g., LLMs, copilots, workflow automation, customer service/chatbots, knowledge assistants) across multiple business functions. Strong understanding of how AI integrates with enterprise systems, workflows, and data platforms, rather than deep model development. Demonstrated ability to drive change management and adoption programs, ensuring staff at all levels feel confident using AI tools. Excellent communication and facilitation skills, able to simplify technical concepts into clear business value for leadership and frontline staff. Experience creating AI best practices, governance frameworks, and training programs for business users. Strong project management and prioritization skills; able to balance multiple initiatives and deliver measurable business outcomes. Familiarity with AI ethics, compliance, and data privacy considerations in enterprise settings. Preferred Experience: Background in retail, travel, hospitality, or e-commerce industries. Track record of delivering AI solutions that generate measurable ROI. Experience with customer-facing AI applications such as conversational AI, personalization engines, or recommendation systems. Measures of Success: Adoption and active use of AI agents across all departments. Reduction in manual errors, delays, and QC turnaround times. Higher quote-to-booking conversion rates driven by AI-enabled efficiencies. Increased employee productivity and satisfaction with AI support tools. Demonstrable cost savings, revenue uplift, or margin improvement from AI initiatives. Reinforcement of Railbookers’ position as the global leader in AI-powered rail vacation booking. What we Offer: Work from Home Generous PTO Package Bonus and Incentive Plans Medical, Dental, and Vision Insurance Including Optional HSA, Gym Membership Contributions and Healthy Actions incentive (sponsored by Cigna) Employee Assistance Program Short-term/Long Term disability Plan Employer sponsored Life Insurance Employer-Matched 401(k) Familiarization Trips (Get paid to experience our vacations!) Employee and Family/Friend Travel Discounts Corporate Discounts through Working Advantage Employee Referral Bonus Cross-Departmental and Advanced Training Opportunities Anniversary, Birthday, and Recognition Perks Years of Service Awards Annual Reimbursements for Home Office (office expenses, phone, internet)

Title: Amendment Implementation Specialist Location: Remote Mexico Full time Remote Summarized Purpose: Completes amendment activities within assigned projects and ensures amendment deliverables meet customer expectations, as well as contracted milestones by providing accurate projections, report updates, and ongoing risk assessments. Essential Functions: - Supports the amendment implementation strategy at country and site levels, within a region or globally - Supports understanding of amendment scope, classification and timelines - Supports requests of country resources in Clarity - Collaborates with project teams on amendment planning - Discusses financial coverage for an amendment with the Project Lead - Tracks amendment related actions and facilitates updates within applicable system(s) - Schedules and conducts progress check calls with project teams - Updates Principal Investigator Amendment Notification and Amendment Implementation Letters - Liaises with the Regulatory Affairs Leads and project teams to assess amendment’ submission requirements and country submission timelines - Prepares and distributes the Amendment Progress Report and other applicable study reports to project teams to act on compliance gaps as applicable, directly in systems, providing a deadline for feedback - Updates forecasting and actuals for amendment related units according to Clarity monthly deadlines - Informs project team members when amendment activities have been completed - Supports risk identification and contingency planning pertaining to amendments - Introduces roles and responsibilities to project team - Requests access to study related systems Education & Experience: - Bachelor's degree or equivalent and relevant formal academic/vocational qualification - Previous experience that provides the knowledge, skills, and abilities to perform the job Knowledge, Skills and Abilities - Audit/inspection process awareness of relevant rules and guidance documents - Expert knowledge of an application, system or process​ - Good organizational skills and strong attention to detail, with proven ability to handle multiple tasks efficiently and effectively - Ability to effectively analyze project-specific data/systems to ensure accuracy and efficiency - Analytical skills, ability to comprehend and analyze data, tables, etc. - Strong customer focus - Flexibility to reprioritize workload to meet changing project timelines - Knowledge of ICH GCP, strong comprehension of applicable SOPs, good understanding of a clinical trial life cycle - Advanced English (verbal & written) - Good computer skills, proficient in MS Office (Word, Excel, Power Point) and ability to obtain knowledge and master all clinical trial database systems - Strong collaboration and communication skills - Ability to work in a team or independently as required - Good negotiation skills - Able to work well and efficiently with cross-functional teams - Consistently demonstrates knowledge of the key principles of cross functional project management - Ability to identify and remedy risks related to contractual deliverables and provides appropriate solutions - Demonstrates sound understanding of cross-cultural awareness and is able to adapt appropriately - Comprehensive understanding and appreciation of clinical research/development, including medical and therapeutic areas, phases and medical terminology - Demonstrates ability to lead, liaise and coordinate cross-functional project teams - Comprehensive knowledge/understanding of clinical development guidelines and directives

Hi, we’re AMBOSS and we’re searching for a HubSpot Specialist to be a core driver of our CRM excellence. About AMBOSS AMBOSS is the copilot for medical professionals, empowering them to provide the best possible care through our learning and clinical decision support tool. Our team brings together care, innovative thinking, and cutting-edge AI medical technology. Our founders launched AMBOSS in 2011 with the goal of creating a tool they wished they had during medical school and clinical practice. Since then, we've grown to over 600 employees and are active in over 180 countries - primarily in Germany and the US. Our offices are located in Berlin, Cologne, New York, and Cagliari. Want to learn more about our culture? Watch our video to explore what makes us unique. Why can this position be exciting for you? You will be the technical heartbeat of our portal turning strategic goals into functional workflows, clean data, and seamless user experiences for our global teams. This is a high-impact role for a technical power-user. You won’t just be fulfilling tickets; you’ll be a proactive problem-solver, supporting optimization plans and ensuring that our 200+ users in Sales, Marketing, and Accounting have a platform that truly empowers them. If you thrive at the intersection of technical execution and cross-functional collaboration, this is the place for you. You will: - Support Portal Governance: Act as an administrator for HubSpot, managing day-to-day configuration, user permissions, and system health. - Execute the Roadmap: Partner with the team to turn business requirements into reality, building complex workflows, custom properties, and automated sequences. - Manage Independent Projects: Own the end-to-end delivery of HubSpot-related projects from initial scoping and stakeholder alignment to technical implementation and post-launch troubleshooting. - Streamline Operations: Architect and execute data-driven portal audits; partner with Hubspot team to implement high-impact optimizations that streamline workflows and bridge strategic deficits. - Enable the Team: Act as a go-to resource for HubSpot users across the globe, delivering training and creating documentation to ensure high-quality platform adoption. - Bridge the Departments: Collaborate with Sales, Marketing, and Accounting to identify new use cases and ensure HubSpot supports their specific KPIs and goals. - Master the Data Flow: Manage system architecture and data integrity through proactive clean-ups, de-duplication, and monitoring of automated data flows. - Drive Transparency: Define and maintain reporting processes for every major change, ensuring stakeholders always see the impact of new implementations. - Stay Ahead of the Curve: Deep-dive into HubSpot’s constant stream of updates, testing new features and advocating for their adoption where they add value to AMBOSS. You bring: - HubSpot Expertise: 5 or more years of hands-on, multi-Hub admin experience at scale, working within the paid versions of HubSpot Sales, Marketing, and/or Operations Hubs. - HubSpot Certifications: Certifications in Marketing Hub, Sales Hub, or Operations Hub are a nice to have and will strengthen your application - Cross-Tool Proficiency: Skilled in using Miro for process mapping and Notion for project management and documentation; you are naturally "tool-agnostic" and quick to learn new software. - Autonomy: You have the technical confidence to look at a request, see the "bigger picture," and suggest a more efficient architectural path forward. - Project Ownership: Proven ability to manage technical projects independently, including setting timelines, managing stakeholder expectations, and delivering results with minimal supervision. - Consultative Mindset: Comfort in a "front-facing" role – whether you’re troubleshooting for a colleague or presenting a new feature to a global team. - Fluent in English: Strong written and spoken communication skills to support our international team. You enjoy: - A Structured Approach: You have exceptional organizational skills with a commitment to documenting processes so they are transparent and scalable for all stakeholders. - Analytical Eye: A genuine enjoyment for data accuracy and the "nuts and bolts" of how CRM systems integrate with broader business goals. - Collaborative Spirit: You thrive supporting cross-functional teams to achieve their goals through smarter tooling. If you are located outside of Europe, we are happy to support you with your visa and relocation! Benefits: AMBOSSians tell us that innovative work keeps them energized and employee benefits help them to feel appreciated and empowered. We invest in every AMBOSSian with our employee benefits package, crafted to support financial, physical, and mental health, and work-life harmony. 🌴 Rest & Time Off (30 paid vacation days, AMBOSS holiday, personal purpose day and more) 🥙Food & Office Comfort (Daily healthy breakfast & lunch by in-house chef in Berlin HQ, AMBOSS daycare, work remotely from other office spaces in Cologne, Sardinia, Cape Town) 🏃 Health, Fitness & Mobility (Urban Sports Club -M plan- , Fitbit Versa 3, Deutschland Ticket…) Check out all of our employee benefits below: https://go.amboss.com/the-amboss-prescription-de We believe that diversity is a powerful driver of innovation and progress. That’s why we are committed to fostering an inclusive, respectful, and supportive environment where everyone—regardless of gender, age, ethnic or cultural background, religion, disability, sexual orientation, gender identity—is valued and given equal opportunity to thrive. We warmly welcome people of all backgrounds to help us fulfil our mission: empowering all medical professionals to provide the best possible care 🩺 Even if you don’t meet every single point in the job description, we still encourage you to apply. We’d love to hear from you!

The job profile for this position is Client Account Support Director, which is a Band 5 Management Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Overview Are you energized by leading complex client implementations and building high-performing teams? The Middle Market Implementation Director plays a pivotal leadership role responsible for guiding and overseeing our client-facing implementation team. This role supports our US Employer, Evernorth and PBS capabilities across middle market clients (Over 500) ensuring our client commitments are met with speed, ease and quality. The Implementation Director will champion the execution of delivery focused on client commitments and fortify project management and risk remediation core competencies. This position requires a dynamic leader with an entrepreneurial mindset who can inspire and develop a high-performing team, drive transformative initiatives that deliver a future-focused client and customer experience, implement change management strategies, and execute with a data-driven mindset to anticipate industry trends and evolving business and customer needs. Responsibilities • Lead, develop, and inspire a client-facing implementation team to successfully deliver onboarding and implementation outcomes aligned to client commitments, contractual requirements, and performance targets. • Drive consistent, high-quality execution of implementations by strengthening project management discipline, risk identification, and remediation practices. • Partner across Sales, Account Management, Technology, Product, and Operations to ensure readiness, alignment, and efficient delivery for middle market clients. • Monitor implementation performance through KPIs, client feedback, and risk indicators, translating insights into actionable improvements and measurable results. • Champion change management efforts that enable adoption of new processes, tools, and ways of working across teams and leaders. • Standardize and mature implementation methodologies, tools, and communication frameworks to enhance clarity, consistency, and client experience. • Foster a culture of innovation and continuous improvement by identifying emerging trends and technologies, including AI-enabled solutions, that advance onboarding effectiveness and scalability that increases benefit realization, value creation, ROI and outcomes that improve the experience across our employees, clients, customers and members. • Develop future leaders through coaching, mentorship, and succession planning while maintaining accountability for results and behaviors. Qualifications Required • 8+ years of experience in client-facing implementation, project management, operations, or related roles. • 6+ years of experience of leadership management. • Proven ability to successfully lead high performing teams through continual change and market pressures while meeting/exceeding client satisfaction and internal goals. • Entrepreneurial mindset with experience in startup environments or driving new initiatives within a large organization. • Proven ability to lead complex, cross-functional initiatives while navigating change and delivering strong client and business outcomes. • Demonstrated experience managing client risk, remediation plans, and stakeholder expectations in healthcare, health plan, PBM, or related environments. • Strong business and financial acumen with the ability to use data and insights to drive decisions and performance improvement. • Executive level communication and stakeholder influence skills, including the ability to prepare leaders for high-impact client and enterprise interactions. • Exposure to generative AI, analytics, or intelligent automation initiatives that improved operational effectiveness. • Travel up to 25% as needed, domestic and internationally. Preferred • Bachelor’s degree in business, healthcare, or a related field; advanced degree or PMP certification preferred. • Experience leading enterprise-scale or multi-product implementations within middle market or employer segments. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 134,200 - 223,600 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan and long term incentive plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.