Net at Work

• Own and oversee Net at Work’s internal business application ecosystem, ensuring systems are reliable, secure, scalable, well-supported, and aligned with business operations • Lead rollouts of new internal applications and major system enhancements across departments, including planning, requirements, testing, training, adoption, and post-launch support • Apply sound SDLC practices, development best practices, and delivery frameworks to application rollouts, integrations, vendor-led implementations, and internal technology projects • Oversee core technology operations, including infrastructure, cloud platforms, network operations, collaboration tools, end-user support, monitoring, escalation, and incident management • Head the company’s internal security function, including security policies, controls, access management, risk management, vulnerability management, security awareness, and incident readiness • Establish practical technology roadmaps, governance processes, operating standards, and prioritization models that support day-to-day business needs and company growth • Manage technology vendors, implementation partners, licensing, renewals, support contracts, budgets, forecasts, and related technology spend • Support technology due diligence and integration planning for acquisitions, with a focus on applications, infrastructure, security, vendors, licensing, and operational continuity • Build and lead a service-oriented technology organization focused on reliability, responsiveness, security, documentation, accountability, and business partnership • Partner closely with the COO and leaders across Finance, Legal, Compliance, People & Learning, Sales, Service, Operations, and customer experience to support business priorities.

• Own and oversee Net at Work’s internal business application ecosystem, ensuring systems are reliable, secure, scalable, well-supported, and aligned with business operations • Lead rollouts of new internal applications and major system enhancements across departments, including planning, requirements, testing, training, adoption, and post-launch support • Apply sound SDLC practices, development best practices, and delivery frameworks to application rollouts, integrations, vendor-led implementations, and internal technology projects • Oversee core technology operations, including infrastructure, cloud platforms, network operations, collaboration tools, end-user support, monitoring, escalation, and incident management • Head the company’s internal security function, including security policies, controls, access management, risk management, vulnerability management, security awareness, and incident readiness • Establish practical technology roadmaps, governance processes, operating standards, and prioritization models that support day-to-day business needs and company growth • Manage technology vendors, implementation partners, licensing, renewals, support contracts, budgets, forecasts, and related technology spend • Support technology due diligence and integration planning for acquisitions, with a focus on applications, infrastructure, security, vendors, licensing, and operational continuity • Build and lead a service-oriented technology organization focused on reliability, responsiveness, security, documentation, accountability, and business partnership • Partner closely with the COO and leaders across Finance, Legal, Compliance, People & Learning, Sales, Service, Operations, and customer experience to support business priorities

• Develop and deliver instructor-led, virtual, and self-paced training programs for employees. • Create engaging learning materials including presentations, job aids, quick reference guides, videos, process documentation, and knowledge articles. • Support employee adoption of business systems including ticketing platforms, HR systems, collaboration tools, and operational applications. • Translate system updates, process changes, and business requirements into clear learning content. • Conduct platform walkthroughs, testing, and hands-on exploration to understand workflows and user experiences before developing training materials. • Facilitate new system launches, enhancements, and adoption initiatives. • Assist with AI enablement efforts by developing and delivering foundational AI learning content and best practices. • Maintain and update training materials to ensure content remains accurate and current. • Partner with subject matter experts to gather information and validate training effectiveness. • Support employee onboarding and ongoing learning initiatives related to business systems and technology tools. • Track participation, feedback, and adoption metrics to continuously improve learning programs.

• Conducts analysis of client technical requirements most notably in areas of software and database architecture, system performance, system administration, and reporting. • Prepares appropriate documentation to communicate and validate the information. • Analyzes technical requirements, evaluates existing application products, and recommends efficient, cost effective solutions which support client business processes and functional requirements. • Work directly with clients to collect information on new business needs and to diagnose and troubleshoot issues they are experiencing. • Troubleshoots complex multi-server, multi-application environments by leveraging varied technical skills (application, database, networks, Windows server, user interactions, architecture setups, etc.) and analyzing log files for trends and errors. • Makes clear recommendations for improvement of systems or correction of errors. • Documents technical requirements, workflow, and system specifications. • Applies technical and business knowledge to analyze client requirements and match them to system functionality. • Develops technical and systems specific knowledge on an on-going basis and keeps up to date with latest technology solutions and security protocols. • Ensures timely administration and entering time and expense reports in a timely manner. • Interacts with peers and managers to share knowledge, raise critical issues and suggest process improvements. • Manages and supports relationships and installed products at existing clients. This includes handling questions, solving problems, writing reports, configuring database interfaces, as well as ensuring client’s general satisfaction with the software and the company.

• Demonstrates understanding of goals and objectives and customer business needs • Develops design recommendations and documents to facilitate in-house development projects based on architectural and functional specifications provided by team • Applies modeling techniques and enterprise data standards to highly complex business requirements • Assists Team Lead and/or Solution Architects to perform initial design, problem solving and reviews of software architecture appropriate to strategic direction • Estimates development work and ensures targets are met by achieving budget goals • Documents all work to the standards and practices provided by the Team Lead

• The Sage X3 Functional Consultant’s (FC) role is to plan, design, develop, and launch efficient information and operations systems in support of core organizational functions for Net at Work’s clients • Using both business and technical skills, the FC works directly with customers to identify business requirements with enough detail and clarity to allow technical solution proposal development • The FC will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve systems issues in order to maximize the benefit of IT systems investments • Delivery of all projects in a defined area; ensure projects are completed at or ahead of schedule, costs are managed to budget, and customer expectations are exceeded • Work with clients throughout system testing and product acceptance phases to ensure quality and customer satisfaction • Support sales team with business opportunities by assisting with estimate and proposal generation, performing demos, and responding to customer Pre-sales requests as needed • Manage and support relationships and install products for existing clients. This includes handling questions, solving problems, writing reports, performing upgrades, as well as ensuring the client’s general satisfaction with the software and the company

Role Description The Sage X3 Project Manager is responsible for leading successful ERP implementation projects for Net at Work clients. This role serves as the primary client-facing project leader, ensuring projects are delivered on time, within budget, and aligned to business objectives. The ideal candidate combines strong project management expertise with ERP implementation experience, exceptional communication skills, and a commitment to delivering outstanding client outcomes. This is a remote position requiring approximately 20% travel within the United States. What You'll Do - Client & Project Leadership - Serve as the primary point of contact throughout the project lifecycle. - Build strong relationships with client stakeholders and executive sponsors. - Lead project kickoff, planning, execution, and closure activities. - Ensure successful delivery of project scope, timeline, budget, and quality objectives. - Facilitate project status meetings and provide regular stakeholder updates. - Project Management - Develop and manage project plans, schedules, budgets, and resource allocations. - Coordinate cross-functional teams to ensure successful project execution. - Monitor project progress and proactively address risks and roadblocks. - Manage project financials, change requests, and resource requirements. - Track project milestones and ensure deliverables are completed on schedule. - Risk & Issue Management - Identify and mitigate project risks. - Lead issue resolution efforts and escalate concerns when necessary. - Implement corrective actions to maintain project success and client satisfaction. - Continuous Improvement - Contribute to project management best practices and process improvements. - Support organizational initiatives that enhance scalability, efficiency, and client success. - Identify opportunities to expand client relationships and support long-term growth. Qualifications - 4+ years of experience managing ERP implementation projects. - Experience with Sage X3, SAP, Oracle, Epicor, Infor, Syspro, ProcessPro, or Microsoft Dynamics. - Proven experience delivering projects on time, within budget, and within scope. - Experience supporting Process Manufacturing and/or Distribution Manufacturing organizations. - Bachelor's degree required. - PMP Certification required. - Strong understanding of ERP implementation methodologies and business processes (preferred). - Excellent communication, leadership, and stakeholder management skills (preferred). - Experience managing multiple projects simultaneously in a consulting environment (preferred). What Makes You Successful - Client Champion: You are passionate about delivering exceptional client experiences and building trusted partnerships. - Problem Solver: You think critically, tackle complex challenges, and develop practical solutions. - Collaborative Leader: You work effectively across teams and build strong relationships with clients and colleagues. - Results Driven: You take ownership, deliver on commitments, and consistently achieve project goals. - Trusted Advisor: You communicate with confidence, influence stakeholders, and guide clients through change.

• Collaborate with Sales Team and Practice Leadership in representing our delivery methodology and engagement model to assigned portfolio of clients. • Develop Statements of Work for client initiatives including scope definition, budget, and high-level timeline objectives. • Ensure that the delivery team has all information necessary for a successful engagement. • Collaborate with the delivery team in defining engagement model and delivery methods, providing leadership and stability through the lifecycle of the customer relationship. • Monitor engagement performance and present the implementation success, challenges, and results in a consultative manner. • Ensure that the vision for projects is clearly defined and understood by the entire delivery team, validating that it aligns with client business strategy. • Lead the vision and execution of Roadmap engagements and make sure they are staffed adequately for meeting goals and objectives. • Provide guidance, mentorship, and support to your project teams to enable their success throughout the project. • Assign and supervise Project Managers to participate, when necessary, in communication with client project sponsors regarding status, identifying and mitigating risks, change, open issues, work requests, etc. • Assist Project Managers with project and resource planning, issue and risk management, stakeholder management, and development and delivery of effective communication. • Manage all escalations within portfolio. • Establish regular communication with client Project Sponsors to communicate status, risks, change, and to provide strategic guidance and stay in tune with potential changes to client business needs. • Perform project governance and deliverable audits within assigned portfolio, as well as projects outside of your portfolio. • Identify areas of need for continuous improvement of Net at Work delivery methods, standards and best practices. • Provide excellent service and build ongoing, trusting relationships with clients to drive collective client and team success. • Measure success achievement with the client post implementation. • Identify additional opportunities within your client portfolio, and coordinate with sales and practice leadership on opportunity management, successful engagement, and quality delivery.

• Develop and implement the sales strategies required to grow the Managed Services business and cross sell services. • Grow business through development and delivery of support services, billable client consultations, and recurring revenue contracts. • Manage the end-to-end sales process for all opportunities including initial client communication, presentations, proposal submittal, negotiation of pricing and deal closing. • Develop market penetration plans and execute client contact strategies. • Drive the team to grow the pipeline by establishing and achieving lead generation, prospecting, and other sales goals. • Develop credibility with existing clients and ensure relationships are being maintained and grown. • Achieve monthly, quarterly, and annual sales targets. • Ensure renewal and expansion of current contracts. • Lead ongoing efforts to evolve and define new and value-added offerings and packages. • Develop business plan and manage P&L. • Set the operational vision, support, and mentor the operational leadership team to support network technology needs for clients. • Develop sales and support related procedures and deliverables in conjunction with operational teams to meet growth targets and create a sustainable Managed Services value proposition. • Oversee and support the execution. • Manage multiple concurrent support initiatives that are complex and unique in nature. • Analyze business processes and work with customers to determine and document business requirements and translate them into clear and concise technical specifications. • Determine opportunities for improvement in incident resolution process. • Direct technical staff to manage incidents using proven investigation and resolution techniques. • Set direction, drive change, align people, motivate, and inspire, recognize, and reward resources who are helping deliver / fulfill our client commitments. • Develop key organizational enablers - communicate, educate, coach, mentor, organize, define - relative to the core business processes to make our business successful. • Ensure the ongoing training and development of direct reports and their respective teams. • Guide and mentor operational leadership team supporting both in-house and outsourced staff allocation, hiring, offboarding, and performance reviews.

Role Description We are seeking a proactive Account Executive to drive the acquisition of new clients for Net at Work’s ERP Practice, focusing on selling Sage X3 solutions and related services. The primary goal is to grow new sales revenue by identifying, qualifying, and closing opportunities. You will work closely with the Sage X3 practice team, including the practice director, consulting managers, and solution engineers, to ensure a seamless and successful sales process. Job Responsibilities - Proactively prospect and generate leads through networking, cold calling, and engaging with both new prospects and existing clients to build a strong pipeline. - Lead the entire sales cycle, from initial outreach and qualification to contract negotiation and deal closure, meeting/exceeding revenue targets. - Actively participate in product demonstrations alongside Solution Engineers (SEs) to showcase the benefits and capabilities of Sage X3, ensuring prospects clearly understand how the solution can meet their business needs. - Collaborate with SEs to conduct in-depth discovery sessions, uncover detailed ERP requirements, and identify key business challenges for companies evaluating ERP solutions. - Develop customized presentations and strategies that align with the prospect’s business goals, positioning Sage X3 as the best fit for their needs. - Build strong internal relationships with Business Unit Leaders and strategize on methods to uncover how Sage X3 can drive growth and success across various departments (finance, operations, supply chain, etc.). - Maintain CRM hygiene by accurately tracking all opportunities, pipeline activities, and forecasts. Qualifications - 4+ years of experience in ERP sales, specifically in process manufacturing environments, selling Sage X3 or similar mid-market ERP software and services. - Proven track record of exceeding sales quotas and developing new business opportunities through proactive prospecting. - Strong understanding of ERP solutions and their application in industries such as manufacturing, distribution, and SMB/Mid-Market enterprises. - Experience working with Solution Engineers to identify requirements and demonstrate ERP solutions that address specific business challenges. - Excellent communication, consultative selling, and presentation skills. - Ability to travel throughout North America. - Bachelor’s Degree or equivalent experience. Requirements - This job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function. Core Competencies - Client Champion – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes. - Problem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge. - Promise Keeper – Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment. - Collaborative Integrator – Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity. - Driven Intrapreneur – Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude. - Inspiring Coach – Help employees, clients, and partners using knowledge, expertise, experience, and situational fluency. Benefits - Base salary range: $100,000 to $130,000. - This position is also eligible for commissions in accordance with the terms of the Company's plan. - Health and Welfare (Medical, Dental, Vision) - Accident, Critical Illness, and Hospital Indemnity - Employee Assistance Program (EAP) - Life and AD&D Insurance - Short- and Long-Term Disability Insurance - Flexible Spending Accounts - Transportation and Parking Accounts - Health Savings Accounts (with company contribution) - Retirement Planning (401k with matching contribution) - Legal Benefits - Identity Theft Protection - Pet Insurance - Wellness Program Offerings - Paid Time Off, accrued per pay period based on years of service starting at 15 days annually. - 8 Paid Holidays per year, including 1 floating holiday.