BenchPrep

• Own BenchPrep's LinkedIn presence, including content creation, audience engagement, performance reporting, and audience growth. • Support demand generation campaigns across email, social media, webinars, and content to drive awareness, engagement, and pipeline growth. • Support the planning and execution of industry events and sponsorships, including logistics, asset creation, and post-event reporting. • Author blog posts and support content creation efforts that align with sales and marketing objectives, including tracking and reporting on content performance. • Own and optimize BenchPrep's AI BDR program by monitoring outreach performance, analyzing results, and continuously refining messaging, targeting, workflows, and cadences to drive engagement, qualified meetings, and pipeline growth. • Support inbound and outbound pipeline generation efforts through AI-powered prospecting, account research, and strategic outreach. • Generate qualified meetings and opportunities for Enterprise Account Executives using BenchPrep's qualification criteria. • Support the RFP process through coordination, research, and content gathering as needed.

• Manage the full renewal cycle for your portfolio of customers, ensuring high Net Revenue Retention (NRR). • Identify and close upsell opportunities • Build and maintain relationships with executive-level stakeholders, acting as a trusted advisor for strategic decision-making. • Conduct QBRs and milestone reviews to align customer goals with BenchPrep’s offerings. • Proactively anticipate customer needs and ensure alignment with their long-term business objectives. • Partner with Customer Success Managers and Solutions Engineers to address customer needs. • Provide feedback to internal teams on product enhancements and strategic opportunities.

• Own and manage a book of business, serving as the primary day-to-day contact for customers • Build strong relationships with customer administrators and key stakeholders • Maintain regular communication through check-ins, follow-ups, and proactive outreach • Ensure customers feel supported, informed, and set up for success • Support onboarding, training, and reboarding efforts to drive customer success • Educate customers on product features, enhancements, and best practices • Drive adoption of core platform functionality through ongoing engagement • Reinforce success plans developed in partnership with Strategic Success Managers • Manage and respond to customer questions, issues, and requests in a timely manner • Monitor and coordinate with Support to ensure tickets are resolved efficiently • Communicate updates, resolutions, and next steps clearly to customers • Escalate complex or high-risk issues as needed and partner cross-functionally to resolve • Own the full customer lifecycle for your portfolio, including adoption, retention, renewal, and expansion • Lead and manage the renewal process end-to-end for your SMB accounts, ensuring strong retention outcomes • Identify, position, and drive expansion opportunities through increased product usage and additional offerings • Monitor account health and proactively identify risks, taking action to mitigate churn • Develop a strong understanding of customer goals and success criteria to position BenchPrep as a long-term partner • Maintain accurate account insights and contribute to forecasting around renewals and growth • Partner cross-functionally with Customer Success, Support, Product, and Engineering • Share customer feedback to inform product improvements and internal processes • Collaborate with Product Marketing to understand and communicate new features • Assist in preparing for customer meetings, including QBRs and strategic reviews

• Consult on the design of SAT and ACT prep programs across: self-study experiences, instructor-led/tutoring formats • Advise on curriculum structure, pacing, and learning pathways • Ensure alignment with real-world tutoring and classroom delivery models • Review, edit, and provide feedback on existing content (rather than creating from scratch) • Develop light supporting materials as needed (e.g., program overviews, facilitator guides, onboarding materials for instructors) • Partner with BenchPrep product and content teams to make informed design decisions • Help prepare the program for rollout across ~100 franchise locations • Ensure materials are clear, usable, and scalable for franchise instructors • Participate in franchise trainings • Anticipate operational challenges and recommend solutions • Serve as the primary SAT/ACT expert for franchise partners • Support instructors with questions on curriculum, delivery, and best practices • Gather and interpret feedback from the field • Recommend and help implement program improvements over time • Act as an ongoing advisor to BenchPrep on SAT/ACT program evolution

Learning Solutions Coordinator (Contract) About the Role We’re looking for a Learning Solutions Coordinator (Contract) to support our Senior Learning Solutions Specialist in delivering high-quality course implementations on the BenchPrep platform. This is a part-time, contract role (10–20 hours/week) ideal for someone early in their career who is interested in learning design, edtech, or client delivery. This role is focused on execution, coordination, and quality assurance, helping ensure customer projects run smoothly while enabling our senior team to focus on strategic consulting and client engagement. What You’ll Do You’ll work closely with our Senior Learning Solutions Specialist to support multiple customer projects, including: Project Coordination & Execution - Coordinate with external vendors to manage content conversion and delivery timelines - Track project progress and follow up on outstanding items - Support creation of build specifications for course development Course Build & Platform Support - Assist with building and configuring courses in the BenchPrep platform (Blueprint) - Create sample courses and variations for client review - Perform bulk content updates and organization (e.g., study task structuring) - Support replication and propagation of course elements across builds Quality Assurance - Conduct course spot checks and testing to ensure accuracy and functionality - Review vendor-delivered content and flag issues - Support QA feedback tracking and resolution Client & Team Support - Join customer calls to take notes and track follow-ups - Shadow senior team members to learn course design and implementation best practices - Over time, support platform demos and basic client training (as appropriate) What We’re Looking For This is a junior-level role, so we’re prioritizing aptitude, adaptability, and mindset over direct experience. Core Skills - Highly detail-oriented and organized, with strong follow-through - Excellent communication skills and ability to coordinate across multiple stakeholders - Very tech-savvy and comfortable learning new tools and systems quickly - Fast learner with the ability to pick up new platforms, workflows, and processes with minimal guidance - Ability to manage multiple tasks and timelines in a fast-paced, project-based environment - Proactive, resourceful, and willing to take initiative Nice to Have - Interest in learning design, education technology, or digital content - Experience with project coordination, QA, or content management - Familiarity with learning management systems (LMS) or similar platforms—especially in an administrative or course-building capacity - Experience working with structured content, spreadsheets, or documentation workflows What You’ll Learn This role is a great opportunity to gain hands-on experience in: - Learning solution design and course development - Working with clients in a consulting environment - EdTech platforms and digital learning tools - Project coordination across internal teams and vendors You’ll work closely with an experienced specialist and gain exposure to real customer implementations from day one. Logistics - Type: Contract (hourly) - Hours: 10–20 hours per week - Start: ASAP (aligned with upcoming project kickoffs) - Location: Remote - Compensation: Compensation for this contract role will range from $25 - $40 per hour, commensurate with the candidate's experience and qualifications

• Lead and/or support multiple software implementation-related projects that vary in length and complexity • Own and manage processes & schedules (build the schedule; edit and adjust it weekly, track status and delivery of content all deliverables, contributors, dependencies, and risks; ensure team-wide visibility) • Document all project artifacts and ensure that they are completed, organized, and stored appropriately • Plan, identify and evaluate SMEs and vendors as needed • Efficiently allocate and manage resources across projects to meet timelines and deliverables. • Monitor and strive to achieve high levels of customer satisfaction through exceptional project delivery and support • Demonstrate a deep understanding of the BenchPrep’s features, functionalities, and applications via solution design, consultation & training to customers and internal teams, as needed • Administer, configure and test the platform based on customer solution requirements • Establish positive and productive relationships with customers and internal stakeholders • Be accountable for all project-related customer communication (including scheduling/running meetings, email communication and sometimes chat) • Track SME and vendor budgets throughout a project (if applicable) • Empower, motivate, and support team members to do their best work in the creation and delivery of impactful, well-designed content

• Own and evolve BenchPrep’s platform-level product strategy, translating company goals into a clear, prioritized roadmap with measurable outcomes. • Lead, coach, and develop a high-performing product management team, setting clear expectations, operating rhythms, and accountability standards. • Partner closely with Engineering to drive predictable, high-quality delivery, balancing speed, quality, and technical rigor. • Collaborate with Sales and Customer Success on pipeline strategy, deal support, and expansion opportunities, ensuring product decisions drive revenue impact. • Serve as a key cross-functional leader, aligning Product, Engineering, Product Marketing, Sales, and Customer Success on priorities, tradeoffs, and sequencing. • Represent Product externally in customer and prospect conversations, roadmap webinars, and strategic deal solutioning. • Build and maintain a strong product analytics discipline, using data to inform prioritization, diagnose performance, and drive action.