Railbookers Group

Role Description The Real-Time Analyst supports the day-to-day workforce operations of the Global Contact Center by helping maintain schedule accuracy, monitor real-time performance, and assist with staffing adjustments as needed. This role focuses on executing established workforce processes to help ensure service levels are met. The Real-Time Analyst works closely with leadership and team managers to communicate updates, respond to scheduling inquiries, and support smooth daily operations across multiple regions and time zones. Responsibilities - Monitor call, chat, and queue activity throughout the day to track performance against service level goals. - Assist with real-time schedule adjustments (e.g., breaks, lunches, shift changes) based on guidance from leadership. - Track agent adherence and attendance, identifying variances and escalating concerns as needed. - Update schedules to reflect time-off requests, absences, and approved changes in a timely and accurate manner. - Respond to employee and manager inquiries related to schedules, attendance, and workforce processes via email and internal messaging tools (e.g., Teams). - Support coordination of team meetings, trainings, and events by updating schedules and communicating changes. - Maintain accurate records of intraday events, schedule changes, and attendance activity. - Assist with basic reporting on service levels, adherence, and attendance trends using established templates. - Review and process timecards and punches in Paycom, ensuring accuracy and escalating discrepancies when needed. - Follow established workforce management processes and guidelines to support consistent operations. - Provide support during high-volume periods or special projects as directed by leadership. Qualifications - 1–3 years of experience in a contact center or similar operational environment preferred. - Exposure to workforce management, scheduling, or real-time monitoring is a plus. - Strong attention to detail and ability to follow established processes. - Basic to intermediate Excel skills (e.g., data entry, simple formulas, formatting). - Comfortable working with systems such as Paycom, Twilio, or similar tools (or ability to learn quickly). - Strong written and verbal communication skills. - Ability to multitask and stay organized in a fast-paced, real-time environment. Benefits - Work from Home - Generous PTO Package - Bonus and Incentive Plans - Medical, Dental, and Vision Insurance Including Optional HSA, Gym Membership Contributions and Healthy Actions incentive (sponsored by Cigna) - Employee Assistance Program - Short-term/Long Term disability Plan - Employer sponsored Life Insurance - Employer-Matched 401(k) - Familiarization Trips (Get paid to experience our vacations!) - Employee and Family/Friend Travel Discounts - Corporate Discounts through Working Advantage - Employee Referral Bonus - Cross-Departmental and Advanced Training Opportunities - Anniversary, Birthday, and Recognition Perks - Years of Service Awards - Annual Reimbursements for Home Office (office expenses, phone, internet)

Job DetailsAbout Railbookers At Railbookers, we believe that the journey is just as fulfilling as the destination. Life onboard is full of opportunities, new experiences, and rewarding relationships. We’re a team of diverse, talented people from around the world. As we continue to expand internationally, we strive to ensure that our culture remains alive and well -that we remain aligned and engaged. Global movements don’t spring from one individual. It takes an entire team to make an impact and do something BIG. At Railbookers, we encourage every employee to identify areas of opportunity within the organization. Every single person at Railbookers has a passion for travel, which explains why we’re so avid about encouraging our customers to get out and discover the world for themselves. Most importantly, we embolden you to be yourself and enjoy the work you do on a daily basis. We like having a great time at work, not just outside of it. About the Role We are seeking a highly organized Strategic Campaigns Manager to oversee and drive the execution of integrated marketing campaigns across all global markets, including the US, UK, AU, NZ, SG, and CA. This role will act as the central hub for campaign planning and execution, ensuring alignment across Marketing, Product and Sales teams. The ideal candidate is a strong project manager and communicator who thrives in a fast-paced environment, with the ability to coordinate multiple stakeholders, manage timelines, and ensure campaigns are delivered on time and at a high standard. Key Responsibilities Own the planning and execution of integrated marketing campaigns across all key markets (US, UK, AU, NZ, SG, CA). Ensure campaigns align with overall business objectives, brand strategy, and regional priorities. Develop campaign briefs, timelines, and execution plans to guide cross-functional teams. Act as the central point of coordination for all campaign-related activities across marketing functions (email, web, social, paid media, design, and content). Manage timelines, deliverables, and dependencies to ensure campaigns are launched on schedule. Track progress across all workstreams and proactively identify and resolve bottlenecks. Partner closely with Marketing, Product, and Sales teams to align on campaign goals, messaging, and deliverables. Coordinate asset creation across internal teams, ensuring clarity on requirements, deadlines, and priorities. Facilitate regular campaign check-ins and status updates with key stakeholders. Provide clear and consistent campaign updates to internal stakeholders, ensuring visibility into timelines, progress, and performance. Maintain centralized documentation for all campaigns, including briefs, calendars, and reporting. Analyze campaign performance in partnership with analytics teams and share insights to inform future campaigns. Establish and refine campaign workflows, processes, and best practices to improve efficiency and scalability. Continuously identify opportunities to improve cross-team collaboration and campaign execution. Qualifications 5+ years of experience in marketing, campaign management, or project management. Proven experience managing multi-channel, integrated marketing campaigns across multiple markets. Strong project management skills with the ability to manage multiple campaigns and deadlines simultaneously. Excellent communication and stakeholder management skills, with experience working cross-functionally. Highly organized, detail-oriented, and proactive with strong problem-solving abilities. Experience with project management and marketing tools. Airtable is a plus. What we Offer Work from Home Generous PTO Package Bonus and Incentive Plans Medical, Dental, and Vision Insurance Including Optional HSA, Gym Membership Contributions and Healthy Actions incentive (sponsored by Cigna) Employee Assistance Program Short-term/Long Term disability Plan Employer sponsored Life Insurance Employer-Matched 401(k) Familiarization Trips (Get paid to experience our vacations!) Employee and Family/Friend Travel Discounts Corporate Discounts through Working Advantage Employee Referral Bonus Cross-Departmental and Advanced Training Opportunities Anniversary, Birthday, and Recognition Perks Years of Service Awards Annual Reimbursements for Home Office (office expenses, phone, internet)

Job DetailsAbout Railbookers At Railbookers, we believe that the journey is just as fulfilling as the destination. Life onboard is full of opportunities, new experiences, and rewarding relationships. We’re a team of diverse, talented people from around the world. As we continue to expand internationally, we strive to ensure that our culture remains alive and well -that we remain aligned and engaged. Global movements don’t spring from one individual. It takes an entire team to make an impact and do something BIG. At Railbookers, we encourage every employee to identify areas of opportunity within the organization. Every single person at Railbookers has a passion for travel, which explains why we’re so avid about encouraging our customers to get out and discover the world for themselves. Most importantly, we embolden you to be yourself and enjoy the work you do on a daily basis. We like having a great time at work, not just outside of it. About the Role We are seeking a strategic and data-driven Email Marketing Manager to lead the development and optimization of our customer communications across the lifecycle. This role is responsible for shaping how we engage with customers through email, ensuring every interaction is timely, personalized, and enhances the overall brand experience. This individual will bridge customer experience strategy and email execution, owning the end-to-end journey from inspiration to booking and beyond. The ideal candidate combines deep expertise in email marketing with a strong understanding of customer behavior, lifecycle strategy, and storytelling. Key Responsibilities Own Customer Journey & Experience: Lead the strategy and optimization of end-to-end customer journeys across email, from acquisition through post-travel, ensuring seamless, personalized, and high-impact experiences. Lead Email Marketing Strategy & Execution: Develop and execute the email marketing roadmap, including promotional, triggered, and transactional campaigns, with a focus on segmentation, personalization, and performance. Drive Lifecycle & Automation Programs: Build and scale automated journeys and lifecycle programs that nurture leads, increase conversions, and drive repeat engagement and loyalty. Leverage Data & Optimize Performance: Define KPIs, analyze campaign and journey performance, and lead testing strategies to continuously improve engagement, conversion, and revenue. Own Marketing Technology & Data Integration: Manage and optimize email and marketing automation platforms, ensuring strong data integrity, segmentation capabilities, and tracking. Collaborate Cross-Functionally & Lead Execution: Partner with Brand, Creative, Product, and Sales teams to align messaging and campaigns, while establishing efficient processes and best practices for execution. Lead & Develop Team (if applicable): Mentor and guide team members, fostering a culture of innovation, testing, and continuous improvement. Qualifications 7+ years of experience in email marketing, CRM, or customer lifecycle marketing Proven track record of building and optimizing customer journeys that drive measurable business impact Deep expertise in segmentation, personalization, and marketing automation Strong analytical mindset with experience using data to inform strategy and decision-making Hands-on experience with Marketo or similar email marketing system Excellent project management and organizational skills Strong communication skills and ability to collaborate across teams Experience in travel, hospitality, or e-commerce is a plus What we Offer Work from Home Generous PTO Package Bonus and Incentive Plans Medical, Dental, and Vision Insurance Including Optional HSA, Gym Membership Contributions and Healthy Actions incentive (sponsored by Cigna) Employee Assistance Program Short-term/Long Term disability Plan Employer sponsored Life Insurance Employer-Matched 401(k) Familiarization Trips (Get paid to experience our vacations!) Employee and Family/Friend Travel Discounts Corporate Discounts through Working Advantage Employee Referral Bonus Cross-Departmental and Advanced Training Opportunities Anniversary, Birthday, and Recognition Perks Years of Service Awards Annual Reimbursements for Home Office (office expenses, phone, internet)

Job DetailsAbout Railbookers At Railbookers, we believe that the journey is just as fulfilling as the destination. Life onboard is full of opportunities, new experiences, and rewarding relationships. We’re a team of diverse, talented people from around the world. As we continue to expand internationally, we strive to ensure that our culture remains alive and well -that we remain aligned and engaged. Global movements don’t spring from one individual. It takes an entire team to make an impact and do something BIG. At Railbookers, we encourage every employee to identify areas of opportunity within the organization. Every single person at Railbookers has a passion for travel, which explains why we’re so avid about encouraging our customers to get out and discover the world for themselves. Most importantly, we embolden you to be yourself and enjoy the work you do on a daily basis. We like having a great time at work, not just outside of it. About the Role We are seeking a detail-oriented and highly organized Proofing Manager to oversee the accuracy, consistency, and quality of all outbound marketing and communications. This role is responsible for ensuring that all materials across email, PR, digital, and design are error-free, on-brand, and aligned with company standards before going to market. Key Responsibilities Review and proof all outbound marketing materials, including emails, press releases, web content, social media, and design assets Ensure consistency in tone, voice, grammar, punctuation, and brand guidelines across all channels Verify accuracy of content, including dates, pricing, product details, and legal/compliance language Collaborate closely with marketing, design, and content teams to maintain quality and clarity Manage and prioritize multiple projects under tight deadlines without compromising attention to detail Establish and maintain proofing processes, checklists, and best practices Serve as the final quality checkpoint before materials are approved for distribution Provide feedback and guidance to improve overall content quality and team standards Qualifications 5+ years of experience in proofreading, copy editing, or quality control (marketing environment preferred) Exceptional attention to detail and a strong command of grammar, style, and brand voice Experience reviewing a variety of content formats, including digital, print, and email marketing Strong organizational and time management skills Ability to work cross-functionally and communicate feedback clearly and constructively Experience with project management or proofing tools is a plus What we Offer Work from Home Generous PTO Package Bonus and Incentive Plans Medical, Dental, and Vision Insurance Including Optional HSA, Gym Membership Contributions and Healthy Actions incentive (sponsored by Cigna) Employee Assistance Program Short-term/Long Term disability Plan Employer sponsored Life Insurance Employer-Matched 401(k) Familiarization Trips (Get paid to experience our vacations!) Employee and Family/Friend Travel Discounts Corporate Discounts through Working Advantage Employee Referral Bonus Cross-Departmental and Advanced Training Opportunities Anniversary, Birthday, and Recognition Perks Years of Service Awards Annual Reimbursements for Home Office (office expenses, phone, internet)

Job DetailsAbout Railbookers: At Railbookers, we believe that the journey is just as fulfilling as the destination. Life onboard is full of opportunities, new experiences, and rewarding relationships. We’re a team of diverse, talented people from around the world. As we continue to expand internationally, we strive to ensure that our culture remains alive and well -that we remain aligned and engaged. Global movements don’t spring from one individual. It takes an entire team to make an impact and do something BIG. At Railbookers, we encourage every employee to identify areas of opportunity within the organization. Every single person at Railbookers has a passion for travel, which explains why we’re so avid about encouraging our customers to get out and discover the world for themselves. Most importantly, we embolden you to be yourself and enjoy the work you do on a daily basis. We like having a great time at work, not just outside of it. Job Purpose: Railbookers Group, the world’s leading independent rail vacation provider, is driving a company-wide AI transformation. The AI Implementation Associate will primarily focus on driving AI adoption, defining best practices, and integrating AI into business operations. You will be responsible for ensuring every department and role within the organization leverages AI to become more productive, strategic, and customer focused. This role bridges strategy and execution, deploying AI solutions that streamline operations, elevate decision-making, and place the customer experience at the center of every initiative. Key Responsibilities: AI Strategy Execution - Drive the rollout of Railbookers’ AI roadmap across all functions (Sales, Marketing, Operations, Rail, Finance, HR, QC, Customer Service), ensuring measurable improvements in productivity and customer satisfaction. AI Agent Development - Lead the creation, training, and continuous improvement of department-specific AI agents to support quoting, booking, quality control, marketing content, HR workflows, and financial analysis. Operational Integration - Embed AI tools into day-to-day workflows to simplify processes, reduce errors, and free up staff for higher-value, customer-centric activities. Data Integration - Partner with Data Engineering to leverage Railbookers’ Data Lake and Knowledge Graph, ensuring AI systems are powered by accurate, centralized, and high-quality data. Human x AI Collaboration - Establish frameworks, training, and change-management initiatives so staff across all departments can confidently and effectively collaborate with AI tools. Performance Measurement - Define, monitor, and report on KPIs that demonstrate clear business impact, including efficiency gains, higher conversion rates, reduced turnaround times, and enhanced customer outcomes. AI Governance & Compliance - Maintain standards for ethical AI use, compliance with data privacy laws, and adherence to corporate governance policies. Innovation & Continuous Improvement - Proactively identify new AI use cases, pilot emerging technologies, and scale successful solutions across the company. Cross-Functional Leadership - Collaborate with department leaders to prioritize AI opportunities, drive adoption, and ensure solutions align with both strategic goals and frontline needs. Vendor & Partner Management - Manage relationships with external AI partners, vendors, and consultants to accelerate innovation and maintain competitive advantage. Qualifications Bachelor’s degree in Business, Computer Science, Data/Business Analytics, or equivalent practical experience. 3+ years of experience leading digital transformation, automation, or AI-driven initiatives, with at least 2 years in a leadership or management role. Proven success introducing and scaling AI tools (e.g., LLMs, copilots, workflow automation, customer service/chatbots, knowledge assistants) across multiple business functions. Strong understanding of how AI integrates with enterprise systems, workflows, and data platforms, rather than deep model development. Demonstrated ability to drive change management and adoption programs, ensuring staff at all levels feel confident using AI tools. Excellent communication and facilitation skills, able to simplify technical concepts into clear business value for leadership and frontline staff. Experience creating AI best practices, governance frameworks, and training programs for business users. Strong project management and prioritization skills; able to balance multiple initiatives and deliver measurable business outcomes. Familiarity with AI ethics, compliance, and data privacy considerations in enterprise settings. Preferred Experience: Background in retail, travel, hospitality, or e-commerce industries. Track record of delivering AI solutions that generate measurable ROI. Experience with customer-facing AI applications such as conversational AI, personalization engines, or recommendation systems. Measures of Success: Adoption and active use of AI agents across all departments. Reduction in manual errors, delays, and QC turnaround times. Higher quote-to-booking conversion rates driven by AI-enabled efficiencies. Increased employee productivity and satisfaction with AI support tools. Demonstrable cost savings, revenue uplift, or margin improvement from AI initiatives. Reinforcement of Railbookers’ position as the global leader in AI-powered rail vacation booking. What we Offer: Work from Home Generous PTO Package Bonus and Incentive Plans Medical, Dental, and Vision Insurance Including Optional HSA, Gym Membership Contributions and Healthy Actions incentive (sponsored by Cigna) Employee Assistance Program Short-term/Long Term disability Plan Employer sponsored Life Insurance Employer-Matched 401(k) Familiarization Trips (Get paid to experience our vacations!) Employee and Family/Friend Travel Discounts Corporate Discounts through Working Advantage Employee Referral Bonus Cross-Departmental and Advanced Training Opportunities Anniversary, Birthday, and Recognition Perks Years of Service Awards Annual Reimbursements for Home Office (office expenses, phone, internet)

Role Description Railbookers is seeking an experienced Assistant Controller to oversee the accounting operations supporting our Accounts Payable and Reservations Accounting functions (which includes but is not limited to AR). This role is ideal for a hands-on accounting professional who enjoys diving into the details while also leading a team. The Assistant Controller will supervise key accounting staff while actively participating in reconciliations, reporting, financial analysis, and process improvements. The ideal candidate combines strong technical accounting expertise with operational leadership, ensuring financial accuracy while continuously improving financial processes. Key Responsibilities - Accounting & Financial Oversight - Oversee accounting operations related to reservations, including accounts payable and accounts receivable processes. - Ensure timely and accurate processing of final payment, issuance of refunds and payment of commissions. - Ensure timely and accurate recording of financial transactions related to bookings, refunds, commissions, and vendor payments. - Perform and review reconciliations of accounts including vendor accounts, booking transactions, and operational financial records. - Assist in the month-end and year-end close processes, ensuring accuracy and completeness of financial reporting. - Prepare and analyze financial reports and operational data to support business decision-making. - Investigate and resolve discrepancies in booking transactions, vendor payments, and customer balances. - Team Leadership - Supervise and mentor accounting staff responsible for AP and reservations accounting functions. - Provide guidance, training, and support to ensure accuracy and efficiency within the team. - Establish performance standards and ensure adherence to accounting policies and procedures. - Operational & Process Improvement - Identify opportunities to improve accounting workflows, financial controls, and reporting processes. - Collaborate with operations, reservations, and finance teams to resolve financial discrepancies and improve processes. - Support system improvements and automation initiatives within accounting workflows. - Financial Controls & Compliance - Ensure compliance with GAAP and company accounting policies. - Maintain strong internal controls over financial transactions and reporting. - Assist in developing and refining accounting policies, procedures, and best practices. Qualifications - Bachelor’s degree in Accounting, Finance, or related field. - 5–8+ years of progressive accounting experience, preferably including operational or transactional accounting. - Experience overseeing accounts payable and/or accounts receivable functions. - Experience supervising or mentoring accounting staff. - Strong knowledge of GAAP and financial reporting principles. - Advanced proficiency in Excel and accounting systems. - Exceptional analytical and problem-solving skills with strong attention to detail. - Ability to balance hands-on accounting work with leadership responsibilities. - Strong communication skills and ability to collaborate with cross-functional teams. Preferred Qualifications - Experience in travel, hospitality, or reservations-based businesses. - Strong knowledge of NetSuite or similar ERP systems. - Experience improving accounting processes and implementing financial controls. - Experience working with operational accounting in a fast-paced environment. Benefits - Work from Home - Generous PTO Package - Bonus and Incentive Plans - Medical, Dental, and Vision Insurance Including Optional HSA, Gym Membership Contributions and Healthy Actions incentive (sponsored by Cigna) - Employee Assistance Program - Short-term/Long Term disability Plan - Employer sponsored Life Insurance - Annual Reimbursements for Home Office (office expenses, phone, internet) - Employer-Matched 401(k) - Familiarization Trips (Get paid to experience our vacations!) - Employee and Family/Friend Travel Discounts - Corporate Discounts through Working Advantage - Employee Referral Bonus - Cross-Departmental and Advanced Training Opportunities - Anniversary, Birthday, and Recognition Perks - Years of Service Awards

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Railbookers Group is looking for an Email Marketing Campaign Specialist who is passionate about all things email marketing, strategy, and conversion. The Email Marketing Campaign Specialist will work closely with our email and global marketing teams to lead strategic drip/nurture campaigns and execute emails. - Work directly with Railbookers Group brands and the global marketing team to turn email marketing into a key revenue driver by using strategic content and drip campaigns to get potential customers to purchase. - Work with Analytics department to identify additional opportunities using analysis and reports to create campaigns with a goal to increase conversion. - Work with multiple teams from concept to execution of campaign. Lead brainstorming meetings to identify opportunities, messaging, and goals for each campaign. - Manage projects to deliver the desired results in a timely manner. - Work with Digital Designer and Webmaster to ensure that desired messaging is executed throughout all digital platforms. - Work with the VP of Marketing and Marketing team to plan and execute our web-based marketing strategy to grow our market position. - Other duties/responsibilities as needed. Qualifications - Quick learner with strong attention to detail required. - Strong project management and organizational skills. - Deep understanding of marketing and sales processes. - Knowledge in marketing automation processes including lead management, campaign management, and online marketing. - Understanding of the customer path to purchase. - Metrics-driven. - Marketing experience at Railbookers Group or similar. - Experience with email marketing using a CRM. - Experience with Marketo is a plus. Benefits - Work from Home. - Generous PTO Package. - Bonus and Incentive Plans. - Medical, Dental, and Vision Insurance Including Optional HSA, Gym Membership Contributions and Healthy Actions incentive (sponsored by Cigna). - Employee Assistance Program. - Short-term/Long Term disability Plan. - Employer sponsored Life Insurance. - Annual Reimbursements for Home Office (office expenses, phone, internet). - Employer-Matched 401(k). - Familiarization Trips (Get paid to experience our vacations!). - Employee and Family/Friend Travel Discounts. - Corporate Discounts through Working Advantage. - Employee Referral Bonus. - Cross-Departmental and Advanced Training Opportunities. - Anniversary, Birthday, and Recognition Perks. - Years of Service Awards.