Dandy logo
Dandy

Helping dentists achieve more by making the entire lab process digital — and effortless.

Training Team Lead

GeneralGeneralFull TimeRemoteSeniorTeam 501-1,000H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

73 days ago

Salary

$82.1K - $88K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglishSalesforce

Job Description

Training Team Lead

Dandy

• Supervise and coach a team of Trainers responsible for delivering an exceptional onboarding experience to customers. • Host regular 1:1s to provide feedback, review performance metrics (KPIs), and support team members' professional growth. • Build and implement a Quality Assurance (QA) strategy to audit performance, provide actionable feedback, and drive continuous improvement. • Foster a positive, collaborative team environment that prioritizes customer success and operational excellence. • Develop and execute enablement strategies to enhance team skills, knowledge, and performance, ensuring Trainers are equipped to deliver a best-in-class onboarding experience. • Manage team schedules, including PTO and holiday coverage, to ensure seamless operations. • Identify operational bottlenecks, propose scalable solutions, and collaborate with cross-functional teams to implement improvements. • Develop, maintain, and optimize Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and scalability. • Resolve recurring tooling issues in systems like Salesforce, SFDC Scheduler, Zendesk, and Portal by partnering with technical teams. • Analyze team and customer performance data to inform decision-making and improve the onboarding process. • Execute training strategies that align with company goals and maximize the team’s capacity and impact. • Act as an escalation point for complex customer issues, ensuring timely resolution and excellent service delivery.

Job Requirements

  • 3+ years of professional experience in fast-paced environments such as startups, consulting, or tech.
  • 2+ years of direct people management experience as a titled manager, leading small teams in a dynamic business setting.
  • Proven ability to manage and develop a team, driving measurable performance improvements.
  • A hands-on problem solver with a passion for customer success and operational efficiency.
  • Strong communication and collaboration skills, with the ability to work effectively across teams.
  • Comfort operating in ambiguous, high-velocity environments with a proactive and resourceful approach.
  • Intellectual curiosity and a data-driven mindset, with the ability to analyze performance metrics and implement improvements.

Benefits

  • Healthcare
  • Dental
  • Mental health support
  • Parental planning resources
  • Retirement savings options
  • Generous paid time off

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