• Act as the primary owner of the benefits and LOA mailboxes; resolve Tier 2 inquiries regarding plan details, ID cards, and eligibility fixes; perform personalized research to solve complex member issues. • Manage intake and documentation for parental and sabbatical leaves; monitor timecards for employees on leave; perform manual pay calculations for FMLA and Parental leave, including complex state-offset reconciliations. • Support monthly premium and fee reconciliations by downloading invoices and performing initial eligibility-to-bill tie-outs; monitor weekly HRIS-to-Carrier file feed error reports for immediate resolution. • Maintain the "Atlas" benefits portal and internal knowledge base; update FAQs and post communication content; maintain ticket logs and prepare monthly operational metrics for leadership review.

• Work under moderate supervision and monitor efficiency in production and quality review of assigned work • Build and maintain a basic understanding of CMS and NAIC guidelines • Utilize Cotiviti audit tools to complete auditing and review reports • Perform audit procedures that include identifying and defining issues, reviewing, and analyzing evidence • Work with Engineering to increase efficiency of tools and reporting • Make determinations based on prior knowledge and experience of client contract terms • Meet or exceed standards for productivity and quality • Assist in onboarding new hires and training existing staff

• Respond to traveler inquiries and provide assistance across communication channels • Support booking updates and special travel requests • Share clear details about travel policies and trip preparation • Monitor upcoming trips and confirm arrangements with clients • Maintain professional and courteous communication at all times

• Respond to traveler inquiries and provide assistance across communication channels • Support booking updates and special travel requests • Share clear details about travel policies and trip preparation • Monitor upcoming trips and confirm arrangements with clients • Maintain professional and courteous communication at all times