With Primary Care. For Primary Care.
Benefits Coordinator
Location
Texas
Posted
74 days ago
Salary
0
Seniority
Mid Level
Job Description
Benefits Coordinator
Aledade, Inc.
• Act as the primary owner of the benefits and LOA mailboxes; resolve Tier 2 inquiries regarding plan details, ID cards, and eligibility fixes; perform personalized research to solve complex member issues. • Manage intake and documentation for parental and sabbatical leaves; monitor timecards for employees on leave; perform manual pay calculations for FMLA and Parental leave, including complex state-offset reconciliations. • Support monthly premium and fee reconciliations by downloading invoices and performing initial eligibility-to-bill tie-outs; monitor weekly HRIS-to-Carrier file feed error reports for immediate resolution. • Maintain the "Atlas" benefits portal and internal knowledge base; update FAQs and post communication content; maintain ticket logs and prepare monthly operational metrics for leadership review.
Job Requirements
- High School Diploma or equivalent; Bachelor’s degree preferred but not required if equivalent professional experience in HR/Benefits operations is demonstrated.
- 2+ years of experience in Human Resources or Benefits administration within a fast-paced, high-volume organization.
- Proven ability to manage multiple sensitive files simultaneously with a high degree of accuracy and confidentiality, and perform essential duties, such as manual leave-pay calculations and high-volume inbox management.
- Strong numerical competency, specifically for calculating payroll adjustments and leave-pay offsets under tight deadlines.
- Agility & Adaptability: Ability to pivot quickly between disparate tasks—from timecard monitoring to "white-glove" employee escalations without losing attention to detail.
- Process Optimization: A proactive "builder" mindset with the ability to identify and provide input on automating manual, repetitive workflows within the HRIS or leave management systems.
- Technical: Experience with HRIS platforms (e.g., Workday, UKG, ADP) and specialized Leave Management software. Prior experience with UKG and UNUM preferred but not required.
- Analytical: Proficiency in Excel for data comparison and payroll calculations.
- Compliance: Basic understanding of FMLA, ADA, and state-mandated paid leave programs; comfortable navigating ambiguity in a rapidly changing regulatory and internal policy landscape.
- Soft Skills: Exceptional empathy and "white-glove" service orientation for employees navigating sensitive life events.
Benefits
- Flexible work schedules and the ability to work remotely are available for many roles
- Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
- Robust time-off plan (21 days of PTO in your first year)
- Two paid volunteer days and 11 paid holidays
- 12 weeks paid parental leave for all new parents
- Six weeks paid sabbatical after six years of service
- Educational Assistant Program and Clinical Employee Reimbursement Program
- 401(k) with up to 4% match
- Stock options
- And much more!
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