• Provide technical leadership to the team • Work closely with client enterprise architecture team and client ServiceNow Teams • Extensive experience in ServiceNow technology • Extensive experience with ServiceNow platform, specifically with FSO and CSM involving Financial Service Data Model for Banking / Insurance • ServiceNow scripting experience using JavaScript, HTML, CSS, XML and REST/SOAP Web Services. • Understanding and experience of Business Rules, Script Includes, UI Actions and all scripted aspects of ServiceNow. • Experience working with Agile teams, methodologies, and tools in a virtual environment. • Experience of ServiceNow solution Implementation (configuration and customization) experience • Proven experience in at least one design, architect and implementation of FSO solutions involving Financial Data Model, Dispute management, Customer life cycle management, Treasury Operation, Payment operations, Card operations, Loan operation, Claims processing. • Experience of working in ServiceNow FSO Projects and with experience on Requirements Gathering, Agile/Sprint Planning, Demos. • Strong background in solution architecture and technical design, with a focus on enterprise architecture, Financial Service Operation (FSO) • Strong understanding of Enterprise architecture processes and the ability to translate these into technical solutions. • Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs • Experience in architecting, solutioning, implementation and configuration of Financial Service Operation • Experience and expert understanding of key ServiceNow modules and concepts like CSDM, CMDB, Data Models, etc. • Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities.

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jersey’s health solutions leader driving innovations that improve health care quality, affordability, and member experience. Our members are our neighbors, our friends, and our families. It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds. About the Role The position is responsible for leading a specific clinical care team in a hands-on manner to provide exceptional service to the customer and contain medical claims cost. This is accomplished through active involvement and leading of the day-to-day operations of a clinical care team and ensuring staff is consistent with Horizon's policies and procedures and are compliant with contractual, state and federal guidelines. Serves as a medical resource to members and providers, as well as non-clinical staff. What You'll Do Responsibilities: - Supervises, analyzes and coordinates the daily activities of the unit to ensure departmental productive goals are met with regards to quality timeliness, accuracy and consistency of medical decisions. - Continuously evaluates workflow issues and seek to improve processes that impact the managed long term support and services department. - Coordinates data collection, reviews compliance reports and identifies opportunities for service improvements. - Recommends, develops and implements department polices and procedures and interfaces with other areas to insure consistent applications. - Liaison between Medical Directors and staff. - Develops and monitors goals for staff and provides ongoing feedback and coaching. - Conducts performance reviews on an annual basis and administers salaries for the staff. - Directs the employment activities of the office that include staffing, development, and training. - Ensures staff meets all regulatory requirements and comprehends and complies with best practices, professional standards, internal policies, and procedures. - Performs the operational duties of a specific clinical care team. - Ensures an atmosphere within the team, which fosters open communication, teamwork, ownership, and empowerment to make decision. - Develops key performance indicators to evaluate level of service for internal and external customers. - Acts as technical expert and reference point for difficult and complex matters. - Facilitates the creation of service and processing innovations within the team. Shares innovations with other teams and market divisions. - Assists in preparing and monitoring the budget to ensure administrative cost objectives are met. Identifies and implements cost saving/revenue generating opportunities. - Interprets and executes policies for the team. - Participates in special projects initiated by the Plan. - Assists Manager in coordinating regulatory, quality and accreditation activities. - Represents the Plan with external customers, providers and agencies. - Represents the department on internal committees Disclaimer: This job summary has been designed to indicate the general nature and level of work performed by colleagues within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of colleagues assigned to this job. What You Bring Education/Experience: - High School Diploma/GED required - Bachelor degree preferred or relevant experience in lieu of degree - Requires two (2) - four (4) years acute healthcare experience. - Prefers one (1) year experience as a supervisor. - Prefers one (1)- three (3) years experience in the health insurance industry. - Certification as a case manager preferred. - Professional certification in a clinical specialty and at least three years experience as a case manager preferred. Additional licensing, certifications, registrations: - Active Unrestricted NJ RN/SW License Preferred. Candidates with a restricted license will not be considered. Knowledge: - Requires knowledge of Utilization Management (UM) and managed care principles as they relate to the CCM process and Elderly Frail /Managed Medicaid Population based CM - Requires knowledge of the Case Management/Disease Management Standards of Practice. - Requires knowledge of health care systems and medical documentation. - Requires understanding of claims processing, contracting and enrollment. - Requires knowledge of State Mandates and Regulations, including HIPAA and HCQA. - Requires knowledge of regulatory bodies and their processes including HCFA and DOBI. - Requires knowledge of NCQA and URAC accreditation criteria related specifically to UM/DM and Case Management. - Requires knowledge of community health resources. Skills and Abilities: - Requires the ability to express thought clearly and concisely both orally and written. - Requires the ability to obtain the skills possessed by the team members and system technical competence. - Require the ability to effectively lead team members in diversified tasks. - Requires excellent organizational skills. - Requires excellent presentation skills. - Requires the ability to think analytically and to report findings in an accurate manner. - Requires knowledge of computers and their related software packages. Travel (If Applicable): - Minimum local travel required Why Horizon? At Horizon, you’ll do meaningful work that directly improves lives—while being supported by a mission‑driven organization that values expertise, collaboration, and growth. We believe that when our people thrive, our communities do too. If you are passionate about making an impact, we’d love to hear from you! Salary Range: $87,300 - $119,070 ​This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. This range has been created in good faith based on information known to Horizon at the time of posting. Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes: - Comprehensive health benefits (Medical/Dental/Vision) - Retirement Plans - Generous PTO - Incentive Plans - Wellness Programs - Paid Volunteer Time Off - Tuition Reimbursement Disclaimer: Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware. This job summary has been designed to indicate the general nature and level of work performed by colleagues within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of colleagues assigned to this job. Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.

Role Description The Servicing Litigation Supervisor will manage key metrics related to servicing litigation, which includes but may not be limited to the following teams: Contested Matters, Title Matters, Mediation and/or Court appearances; department performance, implementation of department strategies/procedures, and respond to inquiries related to customers/vendors/investors/regulatory agencies. As the Litigation Supervisor, you will interface with other divisions in servicing to ensure upstream/downstream processes are appropriate. - Travel and appear as needed in Court-related matters to support operational success - Provide testimony on contested matters, title curative, defense litigation, mediation and bankruptcy matters - Support the servicing of mortgage loans - Support business leaders to identify/support processes at the operational level - Perform other related duties as required and assigned - Demonstrate behaviors which are aligned with the organization’s desired culture and values Qualifications - Bachelor’s degree or equivalent work experience - 5+ years of relevant work experience - In-depth understanding of state by state foreclosure rules, mediation experience/exposure, and ability to make appearances in Court-related matters - Understanding of GSE/insurer servicing guidelines - Highly proficient in Excel and Word - Financial Services and, if possible, corporate witness experience preferred Benefits - Comprehensive Medical, Dental, and Vision - Paid Time Off Programs including vacation, holidays, illness, and parental leave - Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) - Retirement benefits, life insurance, 401k match, and tuition reimbursement - Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships Compensation Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: - Lower in range - Building skills and experience in the role - Mid-range - Experience and skills align with proficiency in the role - Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary: $65,000 - $100,000 Work Model REMOTE

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally. The candidate must be a US citizen, naturalized citizen, green card holder or permanent resident Must be eligible for background clearance. About the Opportunity We are seeking a highly skilled ServiceNow Practitioner to support IT Service Management (ITSM), IT Operations Management (ITOM), and IT Infrastructure Library (ITIL) practices. The ideal candidate will have extensive experience designing, implementing, and optimizing ServiceNow solutions to improve IT service delivery and operations. Note: This position is contingent upon successful completion of a background clearance. What you'll get to do - Design, configure, and maintain ServiceNow ITOM and ITSM modules. - Implement and enhance ITIL-based workflows. - Develop automation and integrations using Flow Designer, Business Rules, UI Policies, and APIs. - Support ITOM initiatives such as Discovery, Event Management, CMDB, and Service Mapping. - Collaborate with stakeholders to translate business requirements. - Ensure platform stability and security. - Troubleshoot ServiceNow platform and integrations. - Provide documentation and training. Skills and experience we value - 3+ years of ServiceNow experience (ITOM/ITSM). - Strong understanding of ITIL best practices. - Hands-on experience with CMDB, Discovery, Event Management, Service Mapping. - Expertise in ServiceNow scripting (JavaScript, Glide APIs). - Experience with REST/SOAP APIs and MID Server. - Ability to work independently and cross-functionally. What would make you really stand out - ServiceNow CSA (Required) - CIS-ITSM (Preferred) - CIS-ITOM (Highly Preferred) - CAD Certification (Preferred) - ITIL Certification - Experience in regulated industries - Familiarity with cloud platforms (AWS, Azure, GCP) What’s in it for you Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. About the Salary Ranges Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process #LI-Remote