Labcorp is seeking a ServiceNow Administrator-HRSD to join our team in Bengaluru city, Karnataka state. Labcorp is seeking a remote based to join our Team! Work Schedule- 2nd Shift (India) Job Responsibilities - Administer and optimize ServiceNow (HRSD / Employee Center Pro) - Configure portal pages, widgets, services, and knowledge experiences - Build and refine workflows, assignment rules, user criteria, ACLs, user roles, governance controls, and catalog items - Support platform upgrades and patch testing - Translate business requirements into clean, scalable technical solutions - Monitor analytics and usage trends to continuously improve the experience - Partner with HR Centers of Expertise, IT, and global stakeholders to evolve the portal - Troubleshoot issues and ensure platform stability - Document configurations and maintain strong governance standards - Contribute to the evolution of AI-driven employee support within ServiceNow Minimum Qualifications Bachelor’s degree in Business Administration, Communications, HR Management, Information Systems, or equivalent experience Preferred Qualifications ServiceNow Certified System Administrator (CSA) Additional Job Standards - 5+ years of hands-on ServiceNow administration experience, specifically with HRSD supporting Employee Center - 5+ years supporting HR systems or enterprise portals - Strong verbal and written communication skills - The ability to build trusted partnerships with stakeholders - Comfort working with global, virtual teams across time zones - Strong experience in Service Now, IT Central, Pay benefits, Pay Centro, CSA, CAP, ATI Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

• Develop and Improve IT Service Management (ITSM) processes including Change Management, Release Management, Incident Management, Problem Management, and Knowledge Management • Promote service ownership by Service Level Management process, the Service Catalog, and a Service Portfolio Management process • Integrate and support world-class 24x7x365 systems availability and performance through effective Incident, Release and Service Level Management processes, clear executive communications, and service recovery activities • Establish Knowledge Management as a core practice within Corporate IT, including a repository of knowledge, the practice of managing knowledge through iterative changes, and the sharing of knowledge to different levels of the organization • Enable continual service improvement through the effective use of metrics and key performance indicators • Support reviews of Incident and Problem data for trends and recurrence of issues, finding opportunities to reduce the frequency and eliminate service impacting events • Support the implementation of service management and reporting tools, including the analysis and administration of SLM tools to understand key performance indicators for service delivery • Document our current application development and delivery environments and promote the use of CI/CD practices where possible to deliver business value faster • Champion architectural best practices and provide process guidance to IT teams on the design and planning of our application delivery infrastructure • Upgrade ServiceNow instance to current release.

Benefits: - Remote - Seamless / Quick Onboarding - Employee discounts - Flexible schedule - Training & development JOB SUMMARY: The Service Supervisor shall be responsible for supervising all home care services. This is a PRN / Part‑Time / per-diem Supervising RN role for hands-off clinical administrative tasks (oversight, assessments, care plans) Duties/ Responsibilities: - Conducts the admission process for new clients. - Conducts initial assessments for new clients. - Develops plan of care - Conducts 90-day supervisory visits - Verify competency of in-home caregivers. - Assign appropriate staff to assist in-home services based on client need, staff qualification, and regulatory requirements. - Understanding and ensuring adherence to the agreed plan of care for each client in your caseload. - Partnering and communicating with all members of the client’s circle of care which may include family members, assigned Power of Attorney/spokesperson, community partners and related agencies. - Monitoring and escalating changes in your clients plan of care, services, or condition. - Conducting home visits and safety checks. - Ensuring proper documentation and record-keeping for agency payers. - Recruitment, screening, and selection of direct care staff based on Agency and external referrals. - Determining schedules and adequate staffing and processing completed visits for payment. - Provides initial and annual training and competency assessments for in-home care staff. - Providing consultation to Direct Care Staff to ensure quality care and service Monitoring staff, identifying problem situations, and assisting in problem solving for optimum outcomes. - Evaluating job performance of staff and providing performance reviews, corrective action, or other disciplinary/performance appraisals and counseling. Education and Experience: - Must be a registered nurse - An individual who has at least two years of supervisory or management experience in home care or any other provider licensed pursuant to G.S. 131E or G.S. 122C; or - An individual who holds a bachelor's degree in health, business or public administration science and has at least one year of supervisory or management experience in home care or other licensed health care program. - Excellent customer service and communication skills. - Solid experience working with the public, presenting a friendly, professional appearance while interacting with people. - Ability to travel frequently within designated region or other locations as required. Salary Range / Salary Structure: - The major clinical responsibilities (initial intake and assessments, ongoing assessments) of the Supervising RN are compensated on a per‑diem basis. - Client Intake & Service Setup | Performs initial intake and assessments and creates care plans ($160 per diem) - Supervisory Visits | Re-assessments - Performs all required supervisory visits (every 90 days or more often) ($80 per diem) - Care Plan Oversight | Writes, updates, and signs all care plans ($65 per diem) - Other administration work on per hour basis. (Range $40 - $50 per hour based on work allotted - trainings, competency testing, policy reviews, etc) Flexible work from home options available.

• Platform Administration & Maintenance Ensure stability, security, and performance of our ServiceNow platform • Lead upgrades, patches, and configurations • Manage user access, roles and permissions • Proactive troubleshooting and monitoring – keep the lights on! • Implementation & Configuration Develop workflows, forms, and automation to optimize processes • Implement new features and integrations with other systems • Configure and customizing processes to meet business requirements • Process Consulting Collaborate with IT and business teams to analyze requirements and design solutions • Drive continuous improvement initiatives to enhance service delivery • Lead workshops on best practices for ServiceNow solutions • Service Provider Management Lead transitions from development to operations • Manage supplier performance, SLAs, and operational budget